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Reviews of The Hey Hotel

3 out of 5
The Hey Hotel
Höheweg, 7, Interlaken, Canton of Bern

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 245 reviews" "
Rating 8 - Good. 101 out of 245 reviews" "
Rating 6 - Okay. 58 out of 245 reviews" "
Rating 4 - Poor. 17 out of 245 reviews" "
Rating 2 - Terrible. 5 out of 245 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location friendly people great experience
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
During vacation, one is supposed to wake up leisurely in the morning to a nice, quiet surroundings. However, there was major renovation going on and we were woken up to the noise of drilling and electric saws, not good. Secondly, because of this renovation,we were put up in an adjacent building, not the main one shown in the photos. The secondary building is not as pleasant as the main one, not much light falling into the room. During booking of this property on expedia, there was no information on this renovation, the reason is obvious but that does not mean the customers should get cheated.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
More like a dorm than a hotel
This hotel is currently under renovations, so I am sure the new hotel rooms will be nicer. However, our hotel room was very minimal and looked more like a college dorm than a highly-rated hotel. There was no way to control the temperature of the room, the bed was uncomfortable, and the shower head was broken. Overall, this hotel was disappointing.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
It’s clean enough with very few amenities. The rooms could be a little cleaner, more modern, and nicer.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
When arrived - the staff (she is about 45-50 year old) who checked me in was NOT friendly at all. She thought she was doing me a favor. Room was clean with a nice balcony.
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
The location in town was great. The room felt more like a hostel than a hotel. It looked NOTHING like the pictures online. Bed was comfortable, but I got little sleep. I had to wake up early and the DJ at the hotel bar played loud music that kept me up till 1:00. Definitely would not stay here again or recommend it to anyone other than someone who plans to be out at the bar.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The room was very hot and had no air conditioner. In fact they said I did not book an air conditioned room. I did not know they had 2 kinds!! They switched me to a different room but gave me a twin bed with a horrible thin pillow. I had to bundle up a sweater and jacket which I used for a pillow. They have a breakfast buffet available for which they charge. Being on the main street is noisy since the door had to be open all night to cool. People walking outside were loud and talked late into the night, preventing sleep.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The property is old. But the location is convenient. It only took us about 5 min to get there from the train station.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in Interlaken, easy walk from the train station, on bus route & close to Coop market & many restaurants & shops. Top floor room provided a nice viewpoint over the town & valley.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was worried, but it was an awesome stay
This hotel is in a great location. I was a bit worried at first, but from check in to check out, it was a great experience. I highly enjoyed staying at this property and the staff was very friendly. I was pleasantly surprised how wonderful this property actually is.
Stayed 3 nights in May 2019

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property with very professional staff...
Stayed 2 nights in May 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I only stayed one night and it was very pleasant. The staff was also nice and helpful. Our room was big and clean. Our bed was also quite comfortable. Although we had a balcony, we would have loved to have a small fridge in our room. Apart from that we recommend City Oberland Swiss Quality Hotel.
Stayed 1 night in Feb 2019

10/10 Excellent

Kimberly

Very accommodating staff, large, clean rooms, updated bathrooms. Perfect location. Would definitely return.
Stayed 2 nights in Nov 2018

10/10 Excellent

Sharon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quite room with a nice view of the mountains and an updated bathroom. Located in central Interlaken close to Interlaken West train station, several shops and restaurants, and a nice bakery around the corner.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Where do I begin?
Great location. The rooms are fine, a little bigger than usual for Europe. Our room had a little balcony which allowed for viewing the parasails. The room was quite nice except for one design flaw. The bathroom has a glass door which affords absolutely no privacy. The toilet might as well be right in the room. Breakfast was usually complete chaos as the hotel lodges numerous bus tours. They have difficulty keeping the food supplied so one thing or another is always being refreshed. The tours clean out the buffet before the regular guests have a chance to get anything. It’s a stressful way to start the day. The staff saw our frustration and made attempts to help us. However, eating breakfast in 3 different trips to the buffet was annoying. The males at the front desk could use some training in customer service, We requested an additional pillow to assist with a health condition and were met with a complaint about how everyone was asking for pillows. It made us uncomfortable, as it appeared that we were bothering him. Ultimately, housekeeping did provide us with the pillows and the young lady was very nice about it. This was our 6th trip to Switzerland and our 3rd trip to Interlaken. We would not stay here again and we would be more inclined to look for a small boutique style hotel.
Stayed 6 nights in Sep 2018

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2018

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location but.......
Good location. Poor breakfast, uncomfortable beds, towels threadbare. Staff very good. Expensive
Stayed 3 nights in Sep 2018

8/10 Good

Thelma, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near restaurants and sbopping. Breakfast with some variety included with accomodation. The only thing is the airconditioning is not working.
Stayed 1 night in Aug 2018

6/10 Okay

Elaine, Toronto

Liked: Cleanliness
Great location and spacious room. The breakfast had a good selection, was easy to use and the staff were friendly and prompt to bring coffee. The hotel though had a very ‘budget’ feel. One thin hard towel each, lumpy pillows, very tired hallways and stairs. This hotel is actually 3 separate buildings, we were in the Residence in the back which might be worse than the others. Also I was disappointed that their ‘free parking’ was limited to 10 spaces and the hotel probably has 80 rooms. So of course they were always full, especially since they are not monitored to be used just for guests. The people at the front desk smirked when I said it wasn’t fair to call to free parking “it is free it is just limited”. City parking is available very close by at 2 francs per hour, no cost between 7pm and 7am.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Reception staff was very rude, I had simple questions regarding breakfast and requested a printed copy of my bill, both the times they were very rude
Stayed 1 night in Aug 2018

10/10 Excellent

Satish, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing stay
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Interlaken Swiss Oberland (no)Quality Hotel
Poor choice of hotel made Location was fantastic. But room quality was like B&B
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2018

6/10 Okay

Tony, North Carolina

Liked: Cleanliness, staff & service
Our "executive suite" was a single, relatively small room with two twin beds pushed together. There was no small refrigerator, which we've come to expect, and the hotel had only one small ice machine that was usually empty. Air conditioning was either non-existent or didn't work. We did not think this was a very good value at $264 per night, though I'm aware that it was in a resort city, and the primary value was being in Interlaken.
Stayed 3 nights in Jul 2018

6/10 Okay

Terry, austin, TX

Disliked: Property conditions & facilities, room comfort
Location was great! Rooms were tiny even for European standards. Service was meh.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel was well located along the main route, right in the center of the action in Interlaken. Our room was very small, and though we requested a full size bed, we got 2 twin beds pushed together, with a gap between them, uncomfortable. In their defense, though, they did say they did not guarantee a full size bed. The staff was very helpful, letting us leave our luggage in their luggage room before we checked in and then after we checked out. Breakfast was included. It seemed to be a full breakfast, but some of it did not taste good. The meat looked like ham, but didn't taste like it. I wouldn't even try the scrambled eggs, they looked like lumps. The breads were nice and there wasn't much they could do to ruin the yogurt. I guess this hotel does a lot of business with tour groups. Every night, there were buses pulled up, luggage unloaded, and the next morning luggage all loaded up again. So, I guess the quality was good enough for the tour groups, or maybe the price was attractive to them. The absolutely best thing about the room, was that we could wake up in the morning and see the paragliders going past our window on their way to the park down the street.
Stayed 3 nights in Jun 2018

8/10 Good

ustraveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
It is a nice place to stay, no AC and very hot in summer
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel photos must be ancient. Hotel has deteriorated greatly. Air conditioning barely cools the room. Facilities are very old. The staff is terrific. Hotel is not what I expected at all.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Perfect location, not very friendly
I stayed in this hotel for 2 nights and booked weeks ahead via hotels.com. When I arrived, everything was okay but I got a call about 30 minutes after I checked in saying there was a problem with my check-in. Apparently they didn’t have my name on the list of guests that were to check in and I was checked in under another name similar to mine. I was very confused because I had booked weeks ahead and showed them the receipt and the conclusion was to just stay in the room. I arrived to my room to find that the card key wasn’t working so I had to go back downstairs and get a new one and come back up. All this happened and I received no apology whatsoever. The room was alright, but the bathroom wasn’t. However the location of the hotel is perfect with many stores around and the main train stations are just a feeble minutes walk away!
Stayed 2 nights in May 2018

10/10 Excellent

Kongkaew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Good location easy to walk around, friendly staff , room was ok no air conditioner but it’s not a big deal.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot in Interlaken.
Located right on the main street in Interlaken. Short walking distance from the West train station. Lots of shops and places to eat as well as some grocery markets to stock up your room! Hotel staff was nice and speak many languages. Bathroom is much larger than the typical European bath! Very nice.
Stayed 2 nights in Sep 2017

10/10 Excellent

lisa cox, wilm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
We had a wonderful time we did marathon and had a great experience
Stayed 1 night in Sep 2017

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Wonderful hotel staff.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
I guess it is not worth for the buck.
I guess it is not worth for the buck. I was expecting more for the money spent. The hotel staff was friendly. I guess the price of the hotel should be less than what it is.
Stayed 1 night in Sep 2017

6/10 Okay

Salim

Liked: Cleanliness, staff & service
Disliked: Room comfort
> Location is great - staff very helpful and polite - cleanliness good > room is basic - probably 2* by US standard - overpriced for a 2* > our room was over a noisy courtyard and so sleeping was disturbed Maybe that is what the Hotels.com deal was
Stayed 6 nights in Aug 2017

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Interlaken
My husband and I stayed here for 2 nights. It was overall a great stay. Only complaint was no air conditioning but there was a ceiling fan. We had an adorable little balcony overlooking the main street. Free WiFi and free breakfast. I would recommend but make sure to clarify that there is no air conditioning.
Stayed 2 nights in Aug 2017

8/10 Good

Thiru, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
A more modern hotel in this vicinity. Has an air cooler (which is not common in older hotels). Friendly staff.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europe
Great proximity to city center of Interlaken. Within walking distance of either West or East train station. Great service. Clean. Carpet could use updating. Good breakfast.
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Average
Room size are very small in size
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern, in a great location. Very happy with our stay!
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Room with balcony, very enjoyable with the nice view. Location is great, wifi is strong enough. No refrigerator in the room and the air conditioning is not work very well.
Stayed 3 nights in Jul 2017

4/10 Poor

Satish, K

Disliked: Staff & service, room comfort
Rude staff, money minded and no hospitality.
I had a very bad experience with the front office staff who showed no hospitality to the customer. This hotel being in a tourist location shows no courtesy to customers and they don't care customer needs. The breakfast at the hotel is terrible. The hotel has a different policy for individual tourist vs a group booking. Be very careful with the front office staff as they keep looking for ways to make money from you.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good
Having no ac and freezer was a bit uncomfortable despite the high price. However, the room was nice and clean, and the location had great accessibility.
Stayed 3 nights in Jun 2017