Ratings based on 511 Verified Reviews

4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Amazing Hotel in the Heart of Vienna

Posted 19-Jul-2017
The hotel itself is flawless. Beautiful common areas with the most amazing staff. Room was full of technology great bathroom and very spacious. Has a cigar/smoking room to die for. One of my best nights in Vienna was sitting in that room smoking a cigar and drinking bourbon with my travel mates! Food and Cocktails are great and are delivered to you with first class service. This hotel is a must!
Comment from Hotel Management
20-Jul-2017 by Gerhard Mitrovits, General Manager, Hotel Management
Dear Sean, thank you for your kind words on expedia. It´s fantastic to hear that you have enjoyed your stay, especially the cigar and lobby lounge. It is indeed a very special place. We are looking forward welcoming you back soon again! With best regards, Gerhard Mitrovits, General Manager.
5 out of 5
Recommended
for Couples
by A verified traveller from Houston

Wonderful choice for a long weekend with family

Posted 05-Jul-2017
We were in Vienna for a friend's birthday party with family and booked 2 adjoining junior suites. The rooms were beautiful - well decorated, large comfortable beds, and we greatly enjoyed the digital bathtub and shower which allowed the perfect temperatures / spa-like feeling!! The ipad availability in the room for room service / etc., was also a nice plus, but was quite slow. Lobby, bar and restaurant also beautiful, and we enjoyed the live piano music in the evenings. Would definitely stay there again / recommend it!!
Comment from Hotel Management
06-Jul-2017 by Gerhard Mitrovits, General Manager, Hotel Management
Dear Sherry, thank you for your sharing your kinds words on expedia. I am really happy that you have enjoyed your stay with us. Thanks for your remark on the internet speed. Our IT Manager will rectify the same. We are looking forward welcoming you back soon again. With kind regards, Gerhard Mitrovits, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Vienna

Posted 01-Jul-2017
Pros: The luxury of the hotel, the welcoming staff, the unfailing attention to the needs of the customer,
Cons: Nothing needs to be improved, the staff are to be complimented.
Location: Given the location in District 1, there are lots of accessible sites Albertina, Freud's Museum, the Spanish Riding School, Cafe Centrale
A trip to Vienna offers so much for any traveller; this historic city enthrals the visitor every day. We took advantage of Vienna Sighseeing tours and a trip to Vienna Woods (booked in advance through Isango) and we managed to attend a memorable Strauss concert in the Kursalon: it was magical and I would encourage any traveller to add this experience to their holiday. We found an amazing restaurant the Bux Bum which served ' a journey through Vienna' menu and it was another highlight for us. The Palais Hansen Kempenski was the perfect base for us to explore Vienna and all the staff were exceptional. Public transport was very efficient and very reasonably priced; we would go back to Vienna in a heart beat!
Comment from Hotel Management
05-Jul-2017 by Gerhard Mitrovits, General Manager , Hotel Management
Thank you for your kind words on expedia. I am delighted to hear that you enjoyed yor stay with us and Vienna. We are looking forward welcoming you back soon again. Best regards, Gerhard Mitrovits, General Manager and the Palais Hansen Team.
4 out of 5
by A verified traveller from Canberra

Comfortable, clean and ellegant

Posted 08-Jun-2017
Pros: Comfort, cleanliness and closeness to public transport
Location: Location was close to metro, trams and bus. It was some walking distance to centre of town and main shopping centre
This hotel was very comfortable, ellegant and close to public transport. The staff were very professional and attentive to your requirements. We arrived very early in the morning so our room was not available until mid afternoon so we upgraded to a junior suite that was available immediately at an additional cost. The suite was very spacious and extremely comfortable.
Comment from Hotel Management
14-Jun-2017 by Palais Hansen Kempinski Vienna, Hotel Management
Dear Julia, Greetings from the Palais Hansen Kempinksi Vienna and thank you for taking the time to share your experience with expedia. It is great to hear that you have enjoyed your stay with us and I would also like to thank you for your kind words. I most certainly share your feedback with my team, they will be happy to hear. We look forward welcoming you back soon again. With my best personal regards Gerhard Mitrovits General Manager
5 out of 5
by A verified traveller

This is a wonderful hotel in a great location.

Posted 05-Jun-2017
Pros: location, staff, accommodations
Cons: phones weren't working in my room when I checked in. It was unclear how to turn the coffee machine on, so I thought it was broken.
Location: Very close to everything, the Hofberg was a short walk, terrific shopping.
I had a lovely stay at the Hotel Kempinski. The staff are so accommodating and the room and bathroom were wonderful. The food was very good, and room service was prompt and efficient. I would very happily stay there again.
Comment from Hotel Management
07-Jun-2017 by Palais Hansen Kempinski Vienna, Hotel Management
Dear Mary, thank you for your feedback. I am pleased to hear that you have enjoyed your stay with us. Also I would like to apologise for the small technical faux pas during your stay. Rest assured that we have looked into the matter to ensure of no reoccurance. Hope to welcome you back in the near future.Gerhard Mitrovits, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Wonderful 5 star hotel

Posted 04-Jun-2017
This hotel is outstanding in every way, service, facilities, comfort and location. We were welcomed by lovely Lin who up-graded us to a luxurious junior suite. It had every modern convenience, including an ipad, nespresso machine, touch control bath and wet room and a very large comfortable bed. Every care has been taken to make your stay is as relaxing as possible. The breakfast has a huge choice of breads, pastries, cold meats/fish, cheeses, fruits, cereals and a chef making any style of egg you fancy together with bacon, sausages, mushrooms, tomatoes etc. There is also an egg and asian menu which includes eggs benedict and dim sum for no extra charge. I would have no hesitation in recommending this hotel to family and friends and will hopefully return myself when I next visit the beautiful city of Vienna.
Comment from Hotel Management
05-Jun-2017 by Palais Hansen Kempinski Vienna, Hotel Management
Dear Karen, thank you very much for taking the time to review your stay at Palais Hansen Kempinski. We hope that you had a safe journey back home and I am delighted to read you have enjoyed your time with us. I will certainly pass on your feedback to Lin and the breakfast teams, who will be happy to hear that you will keep your stay in good memory. It would be great to welcome you back to Palais Hansen Kempinski in the not too distant future. Gerhard Mitrovits, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

First class

Posted 03-Jun-2017
Had a fabulous week, despite BA's best efforts to prevent it! Palais Hansen is an excellent hotel, luxurious rooms and within walking distance of the main sights of the city. Staff were very helpful and a credit to Kempinski.
Comment from Hotel Management
03-Jun-2017 by Palais Hansen Kempinski Vienna, Hotel Management
Dear Peter, thank you for your nice comments. It is indeed a pleasure to read that you have enjoyed your stay with us. It would be a pleasure to welcome you back again in the near future. Gerhard Mitrovits General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Nee Zealand

Posted 03-Jun-2017
5 star quality. Well located close to underground .
Comment from Hotel Management
05-Jun-2017 by Palais Hansen Kempinski Vienna, Hotel Management
Dear Denis, thank you for your nice feedback. We hope to welcome you back in the very near future. Gerhard Mitrovits, General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveller

5 Star Luxury

Posted 31-May-2017
My husband and I took some time before deciding on the Palais Hansen Kemplinski for our 4 night stay in Vienna. And we are so glad we did. Great location for the underground transportation which we used a lot to get to all the sites and restaurants. On arrival we were upgraded to a suite which was enormous! We had a separate living room with tv, sofa, mini bar with complementary coffee and a table and chair. This led into the bedroom which had a king-size bed and another tv. To the side was a large walkin wardrobe with lots of room to hang clothes and store suitcases. This led to one of the largest bathrooms I have experienced. There was a large bath, vanity area, walkin rainshower and separate toilet with another washbasin. All the extras you would expect from a 5* hotel were provided including bathrobes, slippers, umbrella, toiletries, safe, shoe cleaning products and even a loofah. The bed was ever so comfortable although we did ask for some firm pillows which we prefer and these were provided. The whole hotel and our room were kept very clean. I am only very sorry we did not have the opportunity to experience the spa which looked very inviting. There was a turn down service which was a nice touch. All in all a great place to stay for luxurious comfort after a day of sightseeing.
Comment from Hotel Management
01-Jun-2017 by von General Manager, Hotel Management
Dear guest, thank you very much for taking the time to review your stay with us. I am delighted to read you have enjoyed your time with us and that you will keep your stay in good memory. Rest assured I have shared your positive feedback with the relevant colleagues involved. Please let me know whenever I can be of any assistance to you in the future. With best regards from Vienna, Gerhard Mitrovits General Manager
5 out of 5
Recommended
for Couples
by A verified traveller

Brilliant city centre hotel

Posted 16-May-2017
Personalised service from arrival to departure. This hotel is well located for walking to all the main attractions in central Vienna. The service offered by all staff is impeccable, absolutely nothing is too much trouble. This is a hotel for adults and not particularly family/children focused. All rooms have iPads for accessing hotel services and for local,information including weather and flights. Baths and showers are controlled electronically and bathroom linens/bathrobes and slippers are all high quality. Beds are huge and linens and pillows are fabulous.