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Reviews of Novotel Tours Centre Gare

4 out of 5
Novotel Tours Centre Gare
15, Rue Edouard Vaillant, Tours, Indre-et-Loire

Reviews

8.0

Very good

Rating 10 - Excellent. 124 out of 406 reviews" "
Rating 8 - Good. 172 out of 406 reviews" "
Rating 6 - Okay. 75 out of 406 reviews" "
Rating 4 - Poor. 21 out of 406 reviews" "
Rating 2 - Terrible. 14 out of 406 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

J Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Manjit

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good be better
Not a bad hotel but right next to a railway station where you can hear the trains coming and going as the rooms are not sound proof enough.
Stayed 1 night in Jan 2023
Response from General Manager on 12 Jan 2023
Dear guest, We thank you for your feedback. We are sorry to read that you did not enjoy your stay as much as you wanted. We hope you will give us a second chance during your next trip in Tours.Best regards,

8/10 Good

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay. Not an overly fancy hotel but decent value for money and the staff were excellent.
Stayed 1 night in Oct 2022

10/10 Excellent

Janusz

Stayed 1 night in Jul 2022

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Very helpful staff, very clean hotel.Overall very good value.
Stayed 3 nights in Apr 2022

10/10 Excellent

Luis Enrique

Stayed 1 night in Feb 2022

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.
I would definitely recommend the Novotel. We stayed for one night whilst travelling home and the room was excellent; comfortable, spacious and clean. It was also very quiet despite being next to the station. The staff were friendly and helpful.
Stayed 1 night in Oct 2021

8/10 Good

Vu, Garden Grove

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location right next to central train station. We enjoyed our stay there.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2021

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location right in the centre of Tour. Have stayed here several times and would recommend it to friends.
Stayed 1 night in Aug 2021

6/10 Okay

Katja

Travelled with family
Disliked: Cleanliness
There was a pen on the floor in the room, the baby bed was broken and we didn’t get a new one (called the reception in the evening, luckily we had our own baby bed in the car) and there was a used shampoo bottle in the shower. Also the hotel is quite noisy with the train station next to it, but we knew it in advance so it was ok.
Stayed 1 night in May 2021

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tours Stopover
Quick stopover. Location is OK with a 10 minute walk to the old town. The aircon in the room wasn't good. The room was too hot all night so sleep wasn't great. Good value for a modern hotel a little out of the way.
Stayed 1 night in Aug 2020
Response from La direction on 4 Sept 2020
Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Eveline

Liked: Cleanliness, staff & service, property conditions & facilities
Nght stop.
Excellent location. No noise from the very near station. Easy walk to Cathedral and restaurant area. Underground parking good. Would return.
Stayed 1 night in Jun 2020
Response from La direction on 9 Jul 2020
Dear guests Thank you for your comment after your stay in our hotel ! We are glad you enjoyed your stay We hope to welcome you again ! Kind regards

6/10 Okay

Stephanie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Yann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Nice spot close to the train station
Stayed 2 nights in Mar 2020
Response from General Manager on 12 Mar 2020
Dear Yann, thank you a lot for your great feedback! We hope to welcome you again for a next stay. Kind regards, La direction

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Kirtidhwaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with good services. And near the center of the city
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good location near station but not disturbed by train noise.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent for all of our needs. Since English is our first language, it was comforting to us that all of the desk personnel were able to communicate with us in English. All personnel were very friendly and made us feel at home!
Stayed 4 nights in Jun 2019
Response from lise on 8 Jul 2019
Thank you very much for your comment.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Perfect location next to Tours train station. Great helpful staff.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location
Stayed 1 night in May 2019

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
Good location for an overnight stay in Tours
An overnight stay after a concert at the Palais des Congrès, just a few metres up the road. There is free parking on the slip road in front of the hotel or paid parking behind the hotel. The buffet breakfast was excellent with a wide selection of hot and cold dishes.
Stayed 1 night in Dec 2018
Response from Lise on 16 Jan 2019
Thank you for this kind comment. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the train station. Clean and quiet rooms.
Stayed 3 nights in Aug 2018
Response from Lise on 2 Oct 2018
Thank you for your comment. best regards

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Tours hotel-awesome staff
The staff was extremely helpful both before and after we arrived.
Stayed 4 nights in Aug 2018

10/10 Excellent

borisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome overall
Great location, everything looks brand new, great amenities, outside and underground parking available.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

very close to Tours TVG station
room temperature cannot be adjusted from my room. My room is way too hot. Walking distance to old town tourist attractions
Stayed 6 nights in Jun 2018

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Me and my brother stayed for a week, the staff were fantastic and i couldn't fault their customer service. They had good knowledge of the area and were always so happy to help. I would happily stay again.
Stayed 5 nights in May 2018
Response from Lise on 19 Jun 2018
Thank you so much for your comment. Best regards

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
parking frustrating joke!
Parking was the worst! Arrived with NO WHERE to even stop and check in and unload bags , we stopped in front of the hotel only to have a car honking behind us . Drove around again and saw Novotel on the underground parking sign . Tried getting in there but needed an access card . Pushed the button only to have someone say something in French as I spoke English to them . Second time , same thing . An angry man behind finally got out of his car and let us in with his code . We where only stuck again at the garage door button . The same angrier man had to let us in there also . Drove around only to find that the hotel only had like 12 spots and 4 had their construction and storage crap in them . The receptionist gave us the wrong code to get out ! So stuck again .The person honking behind us had to let us out ! Felt so bad after this all happened and wished I'd stayed elsewhere . Sent the wife to get info . The person said there was parking across the street . Which we never found . Ended up in the terminal parking lot and toted bags from there . Wasted an hr with the whole ordeal and so spoiled my mood . The guy receptionist never even said sorry . Such a joke on making me feel welcome and apolagtic . Wouldn't stay here again because of how upset I was about the whole experience .

10/10 Excellent

Palvi, London

Liked: Cleanliness, staff & service, room comfort
Clean room great breakfast
Three of us were sharing a room, it was very clean and comfortable with modern decor. Receptionist was very helpful and friendly. Breakfast was delicious with a variety of teas set in a pleasant room.
Stayed 2 nights in Mar 2018
Response from lise on 10 Apr 2018
Thank you for your comments.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Great stay in Tours , have been before and will be back. Great place for weekend break.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
My biggest complaint is the cleanliness of the hotel. My room was large but very dirty and the bathroom smelled. Even after having it cleaned the next day, it still was dirty. The internet worked fine until the weekend.

4/10 Poor

Once bitten, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mosquito Problem!
The hotel will be good after the mosquito problem is addressed. They only come out at night. They live in the AC and there are lots of them. It is not a new problem as I realized that the little marks on the walls were squished ex-mosquitos. The first night we both got over a dozen bites. To survive, keep the AC on high and the lights on. However, the sound of the neighbors slapping at the walls may wake you. Otherwise, the hotel is convenient to the station but loud if the windows are open. The staff is nice but should issue fly swatters with the room keys.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Excellent location, staff, rooms (the pillows were so soft and warm).

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Not Provided

Liked: Cleanliness, room comfort

4/10 Poor

Cathy, France

Disliked: Cleanliness, property conditions & facilities, room comfort
This really is not a four star hotel.
The room smelled damp from some previous leak in the ceiling. There were smoking rooms on the corridor, which meant that the smell of cigarettes permeated our room too. Very noisy, with doors banging and general business at 6 in the morning. We were at the end of the corridor, so I imagine this would be worse for other rooms. Bathroom was not especially clean - hairs in the bath tub.

10/10 Excellent

Kanad, Upstate NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, super hotel, great staff
Stayed here 15 years back with our kids when this was a Holiday Inn. Great location, great staff and super clean room, absolutely 4-star plus. Good breakfast and 15 min walk to old city center. Close to shopping and a Macdonalds (in case all other food choices fail). Enjoyed 4 nights at this base for Loire Valley excursions.

6/10 Okay

Jerrie, San Diego, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
While the hotel is very close to the train station, which was very convenient, it was older and not very appealing. The rooms were acceptable but not a place you would want to spend any extra time. The first room we were assigned had a carpet that had large patches and the bathroom sink was cracked. We asked to be moved. The second room had an air-conditioning unit that didn't work so we had to move again. The third room was ok but had absolutely no comforting effects. Breakfast was included but other than the pastries, there wasn't much to choose from.

2/10 Terrible

lee, Bristol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
80's horror movie rooms
Don't be fooled by the photos of the smart entrance! An awful hotel! Rooms from a 1980's horror movie complete with black mould! Shower was so poor I think it would be better with a watering can! We were moved rooms as air con non existent but new room the same! Be warned!

10/10 Excellent

Helen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern hotel ideally located in Tours centre
Stayed on the 7th floor, superior room. It overlooked the train station but was not disturbed by any noise overnight. A few announcements could be heard around 7-8am but otherwise a good night's sleep was had. Breakfast was good, with a selection of hot and cold items, fruit, yogurt, croissants, eggs, bacon, etc. as well as fruit juice and as much coffee as you could drink. Secure underground parking was useful as all the (free) spaces outside hotel were taken when we arrived. Air con in the room was a blessing as the temperature had reached 39 degrees in Tours that day! After dinner we returned to the hotel for a drink but were disappointed that the bar seemed to be closed - no staff around- at only 10pm. Nice spacious room and clean bathroom. Would highly recommend

8/10 Good

Tino, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities
ENJOYABLE
CLOSE TO EVERYTHING IN THE AREA...ENJOYABLE! I would come again...WALKING DISTANCE TO THE TRAIN... The staff very helpful and accommodating for your benefit. If you want a pleasant staff and a clean room you will enjoy.