Ratings based on 1,866 Verified Reviews

4.3 out of 5
76% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 13-Dec-2018
Great service. Nice room. Good breakfast. Zillis restaurant a good option.
4 out of 5
by a verified traveller from NYC

Posted 11-Nov-2018
Close to the Metro in a neighborhood with lots of good restaurants. Lobby needs to be made larger. Staff is helpful and speak English. Also near a middle class shopping mall.
Comment from Hotel Management
12-Dec-2018 by Relacionamento com o Cliente, Hotel Management
Hello Ms. Lisa, thank you for sharing your opinion with us, it helps to improve our services. Thank you for your attention, Customer Relationship
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 11-Nov-2018
3 out of 5
by a verified traveller from VA

Posted 08-Nov-2018
Great location, great breakfast buffet, needs renovation (lots of wear & tear). No iron/ironing board available only their service (for a fee) but, even that, it's only until 8PM.
Comment from Hotel Management
09-Nov-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Nando, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you.Thank you for your attention, Customer Relationship
4 out of 5
by a verified traveller from Sao Paulo

Posted 08-Nov-2018
Courtains in the room were pretty dirty. There was a plastic balckout that had mould
Comment from Hotel Management
09-Nov-2018 by Relacionamento com o Cliente, Hotel Management
Hello, thank you for sharing your opinion with us, it helps to improve our services. We have an improvement plan to better serve you, please accept our apologies. Thank you for your attention, Customer Relationship
5 out of 5
by a verified traveller

Posted 02-Oct-2018
Comfortable, clean and good location. Close to mall and restaurants.
Comment from Hotel Management
09-Oct-2018 by Relacionamento com o Cliente, Hotel Management
Hello, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship
4 out of 5
by a verified traveller from Costa Rica

Posted 09-Sep-2018
Convenient location near Congonhas airport, shopping center and supermarket. Many dining options walking distance. Safe neighborhood
Comment from Hotel Management
08-Oct-2018 by Relacionamento com o Cliente, Hotel Management
Hello, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship
5 out of 5
by a verified traveller

Good Stay

Posted 08-Sep-2018 on Hotels
My stay was very good.
Comment from Hotel Management
08-Oct-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Joe, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship
5 out of 5
by a verified traveller from Miami

Posted 17-Jul-2018
The hotel was well located, very clean the staff was awesome. The breakfast also was really good. I highly recommend.
Comment from Hotel Management
19-Jul-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Alex, thank you for sharing your opinion with us. Thank you for your attention, Customer Relationship
4 out of 5
Recommended
for Everyone
by a verified traveller from Sao Bernardo do Campo

Nice hotel in front of a Shopping Mall.

Posted 10-Jun-2018 on Orbitz
Pros: Location... very nice area
Cons: Perhaps it needs to keep maintenance a bit more in details
Location: Very nice location, in front of a shopping mall
It is a nice hotel in a very nice location. It is right in front of a Shopping Mall where you can of course shop and eat. Sometimes, as it is quite close from Congonhas Airport, you can hear the airplane engines. However, very quite hotel.
Comment from Hotel Management
13-Jun-2018 by Relacionamento com o Cliente, Hotel Management
Hello Mr. Hiro, thank you for sharing your opinion with us, it helps to improve our services. Thank you for your attention, Customer Relationship