Dear Charles, Thank you for taking the time to share your positive experience at Extended Stay America! We're thrilled you found our property to be nice! Providing a pleasant experience for our guests is our priority, and we're delighted you enjoyed your stay. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay soon!Sincerely,Hotel Management

Dear Janet, We greatly appreciate your positive feedback regarding the cleanliness and spaciousness of our accommodations and your satisfaction with the shower facilities. Providing a comfortable and welcoming environment for our guests is our top priority. Your kind words encourage our ongoing efforts to maintain high standards of cleanliness and comfort. We look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Management

Dear William, We appreciate your kind words about our front desk staff. We apologize for the problem with the key card and the inconvenience this caused. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Although your experience is not typical, we have room to improve, and we assure you we will. We hope to have the chance to make it up to you on a future visit.Sincerely,Hotel Management

Dear Elizabeth, Thank you for choosing our hotel during your recent visit to the area. We want to express our deepest apologies for the inconvenience you experienced during your stay. Additionally, we regret the disturbance caused by the CO2 detector beeping during your stay. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Anita, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Chris, Thank you for taking the time to share your positive feedback about Extended Stay America. We are delighted to hear that you found good value during your stay. Providing a great deal is vital to us, and we appreciate your acknowledgment. We look forward to welcoming you back for another enjoyable experience at Extended Stay America.Sincerely,Hotel Management

Dear Pamela, We would like to express our gratitude to you for selecting our establishment and for taking the time to provide us with your valuable feedback. We appreciate your comments regarding the service you received from our front desk personnel. However, we apologize for the inconvenience caused by the unavailability of your room upon early check-in and the lack of proper cleaning. Please be assured that we take this matter seriously and will take all necessary steps to ensure that such incidents do not occur in the future. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Guest, We are thrilled you had a positive experience at Extended Stay America and found our property well-maintained. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. Thank you for acknowledging their efforts. Your kind words are a testament to our commitment to providing our guests with the highest comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Sincerely,Hotel Management

Dear Shannon, Thank you for choosing Extended Stay America. It is nice to know you had a good stay and enjoyed your time. We would love to host your trip with us with a memorable experience again. Please join us soon. Sincerely,Hotel Management

Dear Michelle, Thank you for taking the time to leave a review; we appreciate your feedback. We are genuinely sorry for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back, we welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Vinay kumar, Thank you for your generous review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work and'll be delighted to hear your feedback. Our team is dedicated to maintaining high standards, and your feedback is a beautiful validation of their hard work. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America.Sincerely,Hotel Management

Dear DeVaughn, Thank you for sharing your impressions of our hotel. We are pleased you had a peaceful stay with us. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

Dear Sabrina, Thank you for choosing to stay with us. Please accept our sincere apologies for the issues with the maintenance and the smell and inconvenience you experienced during your stay. We appreciate you bringing this to our attention so we may look into it further. It was a pleasure hosting your visit to Indianapolis, and we wish your son a successful surgery and recovery soon. We hope to host you again in the future.Sincerely,Hotel Management

Dear Christopher, Thank you for choosing us and sharing your feedback. Our maintenance team takes great pride in ensuring each guest suite is well-maintained and suitable for our guests. Therefore, we apologize for the maintenance issues and any inconvenience this may have caused. We will address the issues and ensure this does not happen again.Thank you again for bringing this to our attention, and we hope you will stay with us again whenever your travels bring you to our area. Sincerely,Hotel Management

Dear Michelle, Thank you for being our guest and sharing feedback about your visit. We hope your overall stay was pleasant, but we apologize for the issues that kept it from being perfect. We value hearing from our guests, as this lets us better improve our guest experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear isaac, Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest expects well-maintained accommodation as a home away from home when traveling, and we apologize for failing to provide that for you. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Nicole, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Doni, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Michael, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. Sincerely,Hotel Management

Dear Shuronda, Thank you for your feedback. We deeply regret the inconvenience caused by the elevator being out of service, the non-functioning TV remote in your room, and the uncomfortable beds. We are sorry for any inconvenience this may have caused you. Please be assured that we take your concerns seriously and will address them with the appropriate parties. For future visits, please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Crystal, We appreciate you choosing us and providing your feedback. It isn't very reassuring to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

Dear David, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read about your issues during your stay and are grateful for your patience. Our concerned team is already addressing the missed spots and will take care of them in the future too. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management