Suite, 1 Bedroom, Non Smoking (2 Queen Beds with Sofa Bed) | Premium bedding, desk, iron/ironing board, free cots/infant beds
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Reviews of Comfort Suites near Indianapolis Airport

2.5 out of 5
Comfort Suites near Indianapolis Airport
2750 Fortune Circle West, Indianapolis, IN

Reviews

7.8

Good

Rating 10 - Excellent. 421 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Nena

Stayed 1 night in Apr 2024

2/10 Terrible

Bradley

Disliked: Property conditions & facilities
We had two queen size beds and a pullout sofa. One of the queen beds was broken down into a v shape and the pull out bed had pee stains and smelled very badly of urine. Wont stay at comfort suites again.
Stayed 1 night in Apr 2024
Response from rr on 22 Apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

6/10 Okay

Ralph Marvin

Travelled with partner
Location was with other hotels in the area. Convenient and affordable parking when doing park and fly. Shuttle takes time to pick you up from the Airport. Took them 1 hour to arrive after calling the hotel. The latest you can have a late check out is around 12pm, just an hour after the regular checking out time which is not worth paying the late check out fee. Tried this hotel as per recommendation from a friend. Overall, it was an average hotel, good if there's no other option around the area.
Stayed 1 night in Apr 2024
Response from rinku on 16 Apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented out a room here because of its good price compared to others in the area. It did not disappoint. Getting to our room was easy, check in was a breeze, and the continental breakfast in the morning satisfied our appetite. Also, it was close enough to downtown Indiana and its suburbs as well.
Stayed 1 night in Apr 2024
Response from rinku on 16 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

4/10 Poor

Whitney

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Property is nice in appearance but it seems that it’s being run as cheaply as possible. Only one employee was handling the entire hotel when we checked in the the evening (we waited at an empty front desk for 10 minutes - while several other customers came and then gave up and left - before we could check in). She was very nice but the hotel was obviously extremely understaffed. The room was not filthy but not super clean either (everyone in the family woke up with stuffy noses, I assume from the dust because we were all fine soon after we left). There were only 2 bath towels in a room that sleeps 5, and when we requested more towels we were told the hotel was out of towels (which turned out to be a real issue when our toddler started throwing up in the night!). Tried to use the laundry facility in the hotel and the drier didn’t work properly so we ended up having to find a laundromat. The hotel is not horrible but I would definitely not stay there again due to how cheaply it is being run- it shows in the service, the cleanliness, and the strange lack of towels.
Stayed 1 night in Apr 2024
Response from rr on 11 Apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Rebecca

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from rinku on 9 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employee was very accommodating. Room is clean and price is reasonable
Stayed 1 night in Apr 2024
Response from rr on 4 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

4/10 Poor

Amanda

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from rinku on 1 Apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Georgina

Liked: Amenities
People were welcoming
Stayed 2 nights in Mar 2024
Response from rinku on 1 Apr 2024
Thank you for your review, we really appreciate your business with us. We will work towards a better hospitality performance from our end. Looking forward to seeing your again

4/10 Poor

Becky

Sofa bed was not suitable for use, pool was cold. Staff was nice
Stayed 2 nights in Mar 2024
Response from rinku on 1 Apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

P David, Pierceton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BOB on 27 Mar 2024
Thank you for your business, we will work towards fixing these issues for the future and improve your experience. Looking forward to seeing you again

2/10 Terrible

Guadalupe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and very dirty
Stayed 1 night in Mar 2024
Response from rinku on 26 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rinku on 26 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

sandi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bathroom had no running water for the sink! The shower dripped all night and we couldn’t get it to stop! Bathtub dirty, moldy and rusty! The refrigerator didn’t work!!! For what we paid to stay one night was very disappointing!!
Stayed 1 night in Mar 2024
Response from RR on 19 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

4/10 Poor

Kurt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a good deep clean, pool was freezing, sauna did not work. Limited towels. Food was not good.
Stayed 2 nights in Mar 2024
Response from RR on 19 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Ashley

Travelled with family
I never even got to stay when I checked in my room wouldn't unlock and they had no other rooms available
Stayed 1 night in Mar 2024
Response from RR on 19 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Mason

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t ready for me 2 hours after check in. The pool water was ice cold. The sauna was out of order.
Stayed 1 night in Mar 2024
Response from RR on 19 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RR on 19 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse comfort inn I have ever stayed in. First room had blood on the bed so I requested to be moved, second room had guacamole on the bed. Place was so dirty, and the staff didn’t care.
Stayed 2 nights in Mar 2024
Response from RR on 19 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Dave

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in after 3 was told there is no rooms ready and not sure if we xould have our room due to being over booked
Stayed 1 night in Mar 2024
Response from RR on 19 Mar 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

Thandar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024
Response from RR on 19 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

6/10 Okay

James

Business traveller
Ok place to stay
Stayed 2 nights in Feb 2024
Response from rr on 5 Mar 2024
Valued guest, Thank you for your candid feedback! I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to our neighborhood!

10/10 Excellent

Kimberlyy

Stayed 1 night in Mar 2024
Response from rinku on 26 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from rr on 5 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I have passed along the concern of the outdoor locks being finnicky to our maintenance team. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rr on 5 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I have passed along the concern of the outdoor locks being finnicky to our maintenance team. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RR on 27 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Saleh

Travelled with family
Liked: Amenities, property conditions & facilities
Close to the airport and quiet
Stayed 2 nights in Feb 2024
Response from RR on 23 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Lesley, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt shuttle to the airport, although the van needs new shocks.
Stayed 1 night in Feb 2024
Response from rr on 8 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, liked the waffles. Close to the airport....................................................
Stayed 1 night in Jan 2024
Response from rr on 6 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It nice and quiet , my kids went to the pool and was able to swim with no issues.
Stayed 2 nights in Feb 2024
Response from rr on 6 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RR on 4 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RR on 4 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Derrick, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RR on 4 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

6/10 Okay

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was good but breakfast was disappointing.
Stayed 5 nights in Jan 2024
Response from rr on 31 Jan 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Jeannet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from rr on 23 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

4/10 Poor

Christine

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs to remodel and update. Really old rooms. Phone lines in rooms do not work. Couldn't even call front desk. Had to use my cell phone to call front desk.
Stayed 2 nights in Jan 2024
Response from rr on 23 Jan 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

April

Stayed 2 nights in Dec 2023
Response from rr on 23 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

6/10 Okay

Uk

Travelled with family
Liked: Amenities
Not much choice in places to eat nearby without a car. Aside from that, this hotel was satisfactory. OK for staying overnight waiting for a flight.
Stayed 1 night in Jan 2024
Response from r on 15 Jan 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from r on 15 Jan 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay.

2/10 Terrible

Karen

Stayed 1 night in Dec 2023
Response from r on 15 Jan 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay.

8/10 Good

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap—but not as close to airport as I thought.
Not as close to airport as you would think—15 minutes+. Shuttle comes every 30 minutes. Staff was great! Good deal. $5/day parking at hotel.
Stayed 1 night in Dec 2023
Response from r on 15 Jan 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Dec 2023
Response from r on 6 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rr on 31 Jan 2024
We appreciate you taking the time to provide us with such feedback about your stay.

8/10 Good

todd

Stayed 1 night in Dec 2023
Response from rr on 23 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from r on 6 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Bernardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from r on 6 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from r on 6 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please don't hesitate to call us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rr on 27 Dec 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I have passed along the concern of the outdoor locks being finnicky to our maintenance team. If you're traveling to our area gain soon, please don't hesitate to call us.

2/10 Terrible

Dwight

Business traveller
Stayed 2 nights in Dec 2023
Response from j on 6 Jan 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

6/10 Okay

Stan

Business traveller
The shuttle van is completely unsafe to drive, The driver had to constantly fight the wheel to keep it in the lane. The engine only runs on 7 cylinders, the ABS light is on, The check engine light is flashing, the rear differential is making horrible sounds. I complained to 2 different people about this with no response or concern. You also charged me $10 for a ride to the airport. No restaurant or bar and your prices for the room is way to high for what i got.
Stayed 3 nights in Dec 2023
Response from rr on 14 Dec 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.