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Reviews of Candlewood Suites Indianapolis Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Indianapolis Airport, an IHG Hotel
5250 W Bradbury Ave, Indianapolis, IN

Reviews

7.8

Good

Rating 10 - Excellent. 220 out of 547 reviews" "
Rating 8 - Good. 159 out of 547 reviews" "
Rating 6 - Okay. 69 out of 547 reviews" "
Rating 4 - Poor. 45 out of 547 reviews" "
Rating 2 - Terrible. 54 out of 547 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Yousef

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Found bed bug in my first room, staff reacted quickly and professionally to locate me in a new room. Second room had an old pair of socks left in one of the bathroom drawers that created a very strong nasty odor. One of my washroom towels had a red stain on it, I'm not too sure what the stain was from. Similar stains were found on the curtains. Throughout this all, I would like to mention that the staff was always friendly, helpful and accomodating.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024

8/10 Good

Linda

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient for what we were doing. Very quiet. We had to go ask for coffee mugs and coffee. Didn't have drinking glasses in our room, had to go ask for some.
Stayed 2 nights in Jan 2024

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Casey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't Stay Here
This was for a family trip for an early flight out of IND. If you want a relaxing shower, don't stay here. The water took 10-15mins to warm up then it was pelting me so hard with a non-adjustable shower head, I had to get out without washing myself. My son couldn't even shower at all. The shower head was loud and vibrating, I thought it would fly out of the wall. The bathtub itself was dirty with hair and chipped paint and the towels were stained yellow. My duvet was dirty and stained along with stains on the carpet throughout the hotel. I would never stay at this location again. The good things? Spacious with a large closet and kitchen and it was extremely quiet considering it is near the interstates and the airport.
Stayed 1 night in Dec 2023

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy
Service desk person was super friendly. However, I left immediately after seeing the room. The place was filthy. Sheets on the bed were stained, carpet was disgusting. I left and went to another hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Margaret

Travelled with family
Disliked: Amenities
Room tv was broken and front desk did nothing about and didn’t offer to move their room or anything …so my husband and son had to fix it in their own.
Stayed 2 nights in Dec 2023

2/10 Terrible

Stacie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not stay at this property. Our first room we were assigned was not cleaned, towels in the bathroom on the floor, garbage everywhere. They checked us into a second room and it was very dirty. The bathtub was so so dirty. We ended up checking out and finding a new place to stay.
Stayed 2 nights in Dec 2023

2/10 Terrible

Renee

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on 4 Dec 2023
Thank you for your recent response.

10/10 Excellent

Homero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from AGM on 4 Dec 2023
Thank you for your recent response.

10/10 Excellent

Aidyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on 4 Dec 2023
Thank you for your recent response.

2/10 Terrible

Antwane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience of a Marriott hotel ever.
First got in to check in took a while because no one was at the front desk. After getting checked in and into my 1st room the toilet seat was broke and smoke detectors were beeping constantly. Bedroom sheets were soiled with it seem like body fluids. Next room they moved us in telephone was not working and smoke detectors were beeping in that room as well. We disable the smoke detector and put it in the closet to get some sleep. Hotel itself need some updates and cleaning.
Stayed 1 night in Nov 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great. Super clean and always smelled great. Even thru out the hotel. Shay was great! There was also a gentleman that was kind enough to show us how the luggage cart was used. Plus he was funny. Over all great time, thank you so much!
Stayed 2 nights in Nov 2023

2/10 Terrible

Alex

Stayed 1 night in Oct 2023
Response from AGM on 4 Dec 2023
Thank you for your response.

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold shower, towels have fecal matter attached, no ice machine, no laundry, crime in the parking lot, not safe for children
Stayed 8 nights in Oct 2023

10/10 Excellent

GLORIA G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay 2 nights, three days! Breakfast delicious, convenient and really organized and clean! We like the room, the clean up etc. Staff really nice and easy to talk, humble and readiness to help! We like that they have orden at the swimming pool and whirlpool area!!
Stayed 2 nights in Oct 2023

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Clarence

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I didn't like the policy 😕 not able to check in before 3 pm. We came around 10 am and have to wait until 3 pm
Stayed 1 night in Oct 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised hand soap was not provided. Perhaps overlooked when the room was cleaned...
Stayed 1 night in Oct 2023

4/10 Poor

Ray Lee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Amenities area not stocked....TV dud not work...no signal....A/C froze up literally....had to shut it off to unthaw...refrigerator waa extremely noisy all night....room seemed unkempt. Would not choose Candlewood again
Stayed 2 nights in Oct 2023

8/10 Good

Printess

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel clean conveniently close to its downtown area lots of amenities
Stayed 1 night in Oct 2023

2/10 Terrible

MICHELE, Chicago

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hotel need major updates. None of the outlets in the room worked. There was no option to move to another room.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Karrell

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Paul

Stayed 2 nights in Sep 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and fresh. Everything was as expected. I had an issue with the TVremote but worked around it.
Stayed 3 nights in Sep 2023

2/10 Terrible

Anna

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for 3 night 5 days In advance and when I arrived to hotel I was told that there was no availability. This was very inconvenient leaving me to look for lodging at the last minute.
Stayed 3 nights in Aug 2023

10/10 Excellent

douglas

Travelled with family, Travelled with partner
Liked: Amenities
Very clean compared to other facilities we have stayed at last two years. Will be going back.
Stayed 2 nights in Aug 2023

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Agron

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Water is over priced at $3 for 16oz no name brand bottle, at least according to the older overnight guy considering the name brand icedcyea was only $2...very suspect...But overall, everything else was kewl especially "Kat" at the front desk, awesome and nice to me the entire stay.
Stayed 5 nights in Aug 2023

2/10 Terrible

Chase

Travelled with partner
Disliked: Staff & service
The hotel overbooked and called me 2 hours before my check-in to tell me I no longer had a hotel room and there was nothing they could do except issue a refund.
Stayed 4 nights in Aug 2023

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I paid for my room through hotels.com. Had a receipt. The hotel employee charged me not only the $100 for incidentals but also the cost of the room! When I told him I had already paid for the room, he insisted that it wasn’t possible to pay for a room through a third party! I attempted to resolve this by using the virtual chat on hotels.com. Horrible experience. Hotel phones were down and so the hotels.com agent couldn’t speak with the hotel clerk. Fortunately the GM of the hotel was called by the clerk. Another employee had processed my reservation incorrectly. The charge of the room and the $100 incidental were reversed. I understand things happen but the clerk was insisting he was right when he was clearly wrong. I will not be using this hotel or hotels.com anymore after this experience.
Stayed 1 night in Jul 2023

2/10 Terrible

TeQuia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway...nice staff
Stayed 2 nights in Jul 2023

2/10 Terrible

Shannon

Stayed 1 night in Jun 2023

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Patti

Stayed 1 night in Jun 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The location was close to airport with reasonable price
Stayed 1 night in Jun 2023

8/10 Good

Steven Allen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2023

2/10 Terrible

Bradley

Disliked: Cleanliness, property conditions & facilities
Roach infested hotel. Horrible!!!
Stayed 1 night in Jun 2023

2/10 Terrible

Daphne

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Steven

Liked: Room comfort
Average
At check sent to an uncleaned room had to return to desk Hallways were a bit dirty and smelled elevator was slow Plus side room was equipped well, bed was comfortable and room was clean desk person was nice
Stayed 1 night in Jun 2023

8/10 Good

Jonathan

Liked: Staff & service
Is what it is, not a bad place but not great. Good enough for a night or two.
Stayed 1 night in Jun 2023

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Studio Apartment
Great studio apartment for a two day stay
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
We booked this hotel for the pool and the pool was closed our room was dirty and had flies in it!
Stayed 3 nights in Jun 2023

6/10 Okay

Jamie

Travelled with family
Disliked: Cleanliness
Ok for a night
Check in attendant was talking over me throughout entire interaction making asking questions difficult. Entire hallway to room was full of crumbs and we didn’t check in until 6:30pm. Room was okay but the cable didn’t work and we didn’t get the room we booked. I didn’t argue it with them as it was the same cost and I probably wouldn’t have gotten anywhere with the desk clerk talking over me.
Stayed 1 night in Jun 2023

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff! Easy check-in and out. Perfect for our one-night stay.
Stayed 1 night in Jun 2023