Exterior

Reviews of Globus Urban Hotel

4 out of 5
Globus Urban Hotel
Via Sant'Antonino 24, Florence, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1011 reviews" "
Rating 8 - Good. 173 out of 1011 reviews" "
Rating 6 - Okay. 32 out of 1011 reviews" "
Rating 4 - Poor. 10 out of 1011 reviews" "
Rating 2 - Terrible. 14 out of 1011 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went over and beyond for service. Convenient, central market and grocery just around the corner. 2 mins away from cathedral
Stayed 2 nights in Mar 2024
Response from Aurora Guest Relations Manager on 28 Mar 2024
Dear Sharon,Thank you immensely for sharing your wonderful experience at Globus Urban Hotel with the community. Your commendation for the over-and-beyond service provided by our staff warms our hearts and serves as a testament to our dedication to guest satisfaction.We are thrilled to hear that our hotel's location contributed to the convenience of your visit to Florence. Being just a moment's walk from the vibrant central market and the iconic cathedral allows our guests to immerse themselves in the city's rich culture and history effortlessly.It's always a pleasure to hear when our guests can explore the local treasures of Florence as conveniently as you did. Your seamless experience is exactly what we strive to provide at Globus Urban Hotel.We're looking forward to welcoming you back for another stay — perhaps for a leisurely exploration of the local Tuscan cuisine or to discover more hidden gems around the corner from our central location. Until then, if there's anything we can do to assist you in planning your next visit, please don't hesitate to reach out to me directly.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aurora, the front desk person was amazing! She gave us a lot of advice and useful information. Very friendly. Thank you very much!
Stayed 1 night in Mar 2024
Response from Urban Crew on 25 Mar 2024
Dear Sergio,Thank you immensely for sharing your wonderful experience at Globus Urban Hotel. We are absolutely delighted to hear about the exceptional service you received from Aurora at the front desk. It's heartening to know that her advice and information contributed so positively to your stay in Florence.Our team is passionate about delivering friendly and personalized guest experiences, and your acknowledgment serves as a tremendous affirmation of our efforts. At Globus Urban Hotel, we are committed to ensuring that each guest encounter is as memorable and enjoyable as the city itself.Should your travels bring you back to the heart of Florence, we would be honored to have the opportunity to host you once more. Please feel free to reach out to us for any future visit – we are not just a place to stay but a gateway to the best Florence has to offer, with insights and recommendations to enhance every aspect of your journey.Warm regards,

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite places we stayed during our trip to Italy in March of 2024. The breakfast was amazing with vegan and vegetarian options. The cappuccino was delicious as were the fresh juices. The rooms were clean and even though we were in a busy area, we could not hear street noise from below. The hotel is in a prime location with easy walking to the leather/food market, the Accademia, the Duomo, the Uffizi, as well as other areas. The hotel staff was friendly and helpful with recommendations for local restaurants. The bathroom amenities were great and this was the only hotel out of 5 in Italy that had wash cloths.Check in and check out were easy. We were able to store our luggage before check in as well as after check out. They also have a convenient restroom right off the lobby that we were able to use before we checked in and after we checked out. I would definitely go back to this hotel and recommend it to others.
Response from Urban Crew on 25 Mar 2024
Dear valued guest,Thank you for sharing your delightful experience at Globus Urban Hotel. We are thrilled to know our breakfast offerings, including vegan and vegetarian options, enhanced your stay in Florence. It's wonderful to hear that our selection of cappuccinos and fresh juices started your day on a high note.Your comments on the tranquil environment of our rooms amidst the lively surroundings offer great insight for future guests seeking a serene retreat in the heart of the city. We're also proud to hear that our location served as the perfect base for your explorations of Florence's iconic leather/food market, the Accademia, the Duomo, and the Uffizi.Our team is grateful for your recognition of their effort to provide friendly and helpful service, and your appreciation of the bathroom amenities and the convenience of our check-in/check-out process is much appreciated. It’s a great joy to know that we were the standout hotel in terms of comfort during your Italian journey.We are committed to ensuring each guest feels at home, and your mention of our accommodating luggage storage and lobby restroom facilities highlights our dedication to guest convenience.It would be an honor to welcome you back to Globus Urban Hotel. Please know that Aurora, and the rest of our staff are ready to assist you with your next visit to ensure it's as memorable as the last.Warmest regards,

10/10 Excellent

Jennifer, San Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located & the staff was friendly & accommodating. Great breakfast offering & very clean!
Stayed 1 night in Mar 2024
Response from Urban Crew on 22 Mar 2024
Hello Jennifer,Thank you for taking the time to share your experience at Globus Urban Hotel! We are delighted to hear that you found our location convenient for exploring the rich culture of Florence. Our staff strives to provide friendly and accommodating service, and it brings us great joy to know this was a highlight of your stay.We're also glad that our breakfast offerings were to your satisfaction and that you appreciated the cleanliness of our facilities. These are aspects we pride ourselves on to ensure an enjoyable experience for our guests.Should your travels bring you back to the heart of Florence, we hope to have the pleasure of welcoming you once again. For your next visit, consider indulging in our exclusive rooftop dining experience, which showcases the enchanting views of our beloved city.Warm regards,Urban Crew

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start out by saying the only reason I didn't give a 5-star review is because the Wifi was weak and dropped out all the time, which was frustrating, and for some reason the volume on the TV was so low it was almost unusable. I stayed here in March of 2024 with my family of 4. We stayed in one of the apartments which is next door to the actual hotel entrance. The apartment was very large. It was a one bed, one bath unit with a separate living room and kitchen. I think it was a little over 600 square feet total. My kids slept on the pull-out couch. It was clean, the kitchen was stocked well enough with pots, pans, dished, utensils, coffee maker, microwave, fridge, and oven so you could cook some meals instead of eating out all the time. The breakfast buffet was excellent. Very good selection and delicious. Otherwise, there is a small supermarket just around the corner where you could get groceries to make your own or, on the same street as the supermarket, are countless restaurants and cafes. The hotel is about three blocks from the train station which made it very convenient when lugging your luggage and your family through the streets of Florence. The location was great. The staff at the hotel was excellent in every respect. The only bad was the Wifi in the apartment was a little spotty. It might be different if you are in one of the single rooms in the main hotel. If this doesn't concern you then consider this a 5-star review.
Stayed 3 nights in Mar 2024
Response from Aurora on 17 Mar 2024
Dear Guest,thank you for this kind rewiew.We would also like to thank you for letting us know about the tv and wi-fi problem, we will be working on that for sure.Hope you enjoyed your overall stay and the city of Florence!See you soon!Regards,Globus staff

10/10 Excellent

Nayse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is between 10 to 15 minutes walking to all the major attractions
Stayed 2 nights in Mar 2024
Response from Aurora on 15 Mar 2024
Dear Guest,thank you for this kind review!We hope to see you soon in Florence!Best regards,Globus staff

10/10 Excellent

Jysoo, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay at the hotel. It has a great location, a 5-minute walk from the central train station and a 10-minute walk from the Duomo. The property is very well-managed with friendly staff. Strongly recommend!
Stayed 2 nights in Feb 2024
Response from Aurora on 11 Mar 2024
Dear Guest,we are very happy that you enjoyed your stay with us! We hope to welcome you again soon in Florence!Regards,Globus Staff

8/10 Good

Alien, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC NEDDED !
Stayed 2 nights in Mar 2024
Response from Dina on 9 Mar 2024
Dear Mr. Alien, Thank you so much for taking your time to give us a feedback. The hotel has a centralized heater for winter season and we switch to air-condition in summer time. We're so sorry for that. We hope you are all doing great and we hope to welcome you again on your next visit here in Florence.Kindest Regards, Globus Urban Staff

10/10 Excellent

yuanzheng

Travelled with family
Liked: Cleanliness, staff & service
The hotel is very clean, the breakfast is excellent
Stayed 5 nights in Feb 2024
Response from Dina on 8 Mar 2024
Dear Yuan, Thank you for your very nice review. We are glad that you liked our healthy continental buffet breakfast. And thank you also for appreciating the cleanliness of the hotel. We hope to welcome you again on your next visit here in Florence. :) Best Regards, Globus Urban Staff

10/10 Excellent

Runbo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture is quite new and the breakfast is the best compared with other hotel. Nice to have many value for money Chinese market right next to the hotel. But that is not the reason to have no complementary water.
Stayed 1 night in Feb 2024
Response from Aurora on 4 Mar 2024
Dear Guest,thank you for your kind rewiew! We are very happy that you liked our breakfast. We do have water but not in plastic bottles. They are in a can and for that reason you might have misteken it for a soda can... We will be happy to welcome you again in Florence!Regards,Globus staff

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working here was friendly and helpful! It had a wonderful, upbeat vibe!
Stayed 3 nights in Feb 2024
Response from Lorenzo on 3 Mar 2024
Dear Debbie,Thank you very much for your kind review,We are glad that you enjoyed your stay at the Globus Urban Hotel, and also pleased to read your comment about our staff.We hope to have the pleasure to welcome you again.Best regards.

10/10 Excellent

Ruby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!!! They really added a special touch to our stay, just a little personal note and biscotti at the end of our stay was so sweet! Perfect location! Amazing breakfast! And soooo clean! I would definitely stay there again!!
Stayed 3 nights in Feb 2024
Response from Lorenzo on 3 Mar 2024
Dear Ruby,We are truly glad to hear that you have loved your stay at Globus Urban hotel.We are delighted reading your comments about location , breakfast, the staff and also for the "Cantucci".We hope to have you here again .Warm Regards.

10/10 Excellent

Kendra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. Such friendly staff and a great breakfast.
Stayed 2 nights in Feb 2024
Response from Gabriella on 3 Mar 2024
Buongiorno and thank you so much for such a nice feedback. It was a pleasure to have you here with us and we are happy you are bringing with you good memories.See you next time :) Ciao!

10/10 Excellent

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is absolutely WONDERFUL! The front desk staff is so very helpful day or night. We arrived late in the evening due to flight delays. Lorenzo was so informative, considerate, efficient, patient, and helpful. The selection and quality of breakfast items is 5-star! Our room was exactly as expected and so very clean. Wonderful maid/cleaning service, too! I would stay here again and again. The location is perfect—very walkable to little markets, the Duomo, the museums, restaurants, and shopping. The staff makes everything as perfect as possible!
Stayed 4 nights in Feb 2024
Response from Lorenzo on 3 Mar 2024
Dear Deborah, We are glad that you enjoyed your stay at Globus Urban Hotel, We really appreciate the nice words regarding the staff from the front desk team to the breakfast team: the main goal of both teams are to give to our guest a pleasant experience.Regarding the location of the hotel: is one of his point of stenght because in only few minutes by walk you can reach the main Florentine touristic attractions.We hope to have you again as our guest.Best Regards,The Globus Crew.

8/10 Good

Andrea

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from Gabriella on 3 Mar 2024
Buongiorno and thank you for your rating. We always try to improve our service to reach the full satisfaction of our guest that is our goal and we always like to have suggestions or advices to always get better.Therefore we hope to have the pleasure to welcome you again:) Grazie for now

10/10 Excellent

Enxhi

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Urban Crew on 22 Mar 2024
Grazieeeee!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Urban Crew on 22 Mar 2024
Thank youuuuu!!!!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities
The customer service was excellent and they went out of their way to help with any questions I had about the area. The room was very small but I did stay in the economy suite with two twin beds. The water pressure was very low. The bidet was not easy to access from the toilet because it is in the shower and the water pressure was too low on the hot or warm setting. The room was very clean. They have a nice breakfast with a wide selection of options to choose. Rice porridge with condiments, salami, ham, cheese, scrambled eggs, hard boiled eggs, American bacon (not crispy), pancakes with real maple syrup as a choice of topping, many choices of breads and pastries, nondairy options for cereals and coffee, and 4 different choices for juices. The dining area is very nice and clean and the baristas are very friendly and helpful. You can’t beat the location. A block away from the Centrale Marketo, 10 minutes walk from the train station, 20 minutes walk to the Ponte Vecchio, 15-20 minutes walk to Uffizi, and 8 minutes walk to the Piazza del Duomo.
Stayed 2 nights in Feb 2024
Response from Dina on 22 Feb 2024
Dear Antonio, Thank you very much for your very nice review. We so much appreciate your kind words. All of us are sooo glad that we made your stay comfortable. The housekeepers and the receptionists who are very diligent and always willing to go above and beyond. The breakfast staff who are very passionate and innovative. It gives us all a happy heart to be part of your beautiful experience here in Florence. We hope to see you again on your next visit and you may consider booking the standard or superior rooms for more spacious room.We wish you all the very best. take care always,Globus Urban Staff

8/10 Good

Dreck

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was friendly and accommodating. The air in our room wouldn't get warm enough.
Stayed 3 nights in Jan 2024
Response from Dina on 21 Jan 2024
Dearest Mr. Baker, It's so very nice to hear from you..:) Hope all is going smoothly and well. We really appreciate you taking the time to leave a nice review regarding our staff. Our hotel has a centralized heater and the electric heater we provided hopefully helped with the desired temperature. We hope to see you some time soon. take care always and we wish you all the very best! :)Globus Urban Staff

8/10 Good

Michelle

Stayed 3 nights in Jan 2024
Response from Dina on 20 Jan 2024
Dear Michele, Thank you very much for taking your time to rate your stay. We hope to have the pleasure to welcome you again here on your next visit in Florence. Best Regards, Globus Urban Staff

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Service and staff were great. The offering of free breakfast was very good. Location to the train station and City was excellent. The hotel is situated beside very noisy restaurants. If you can sleep with lots of noise all night long you will be okay. There is a heated rack in bathroom for towels which is great but makes the room very hot.
Stayed 3 nights in Dec 2023
Response from Gabriella on 1 Feb 2024
Buongiorno and thank you so much for you feedback and for such nice appreciation to our staff and to our breakfast, we always try to offer the best service for a great experience and do it with pleasure.We are sorry that sleep was not very quiet for the noise but maybe it was also a very special time of the year and maybe even though we have good soudproof windows the area was a little bit more noisy and crowded thank usual. For the rack we could have low the heat a little bit more down...if we knew. Thank you anyway for the suggestions , we will keep an eye on everything to make it better and despite all this we do look forward to see you again during your next trip to Firenze!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. The breakfast was awesome. The location was perfect for walking the city as well as having great access to the train station. I also noticed a lot of the walking tours began in the area so it was convenient. Food choices everywhere and many many convenient stores nearby. The staff was great!
Stayed 2 nights in Dec 2023
Response from Dina on 14 Jan 2024
Dearest Terri, We so appreciate your very nice words and of course for taking your time to write a perfect review. Thank you so much for highlighting our very convenient location and mentioning our great staff. We hope to have the pleasure of having you again on your next visit here in Florence. We wish all the best. take care always. Best Regards, Globus Urban Staff

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and nice hotel. And super friendly staff which provided excellent recommendations and accommodated our requests
Stayed 3 nights in Dec 2023
Response from Dina on 22 Dec 2023
Dear David, We so much appreciate your nice review. We are very very glad to have made your stay comfortable and enjoyable. We'll see you again soon hopefully.:) We wish you and your whole beautiful family all the best. Happy Holidays and we send you our Warmest Regards, Globus Urban Staff

10/10 Excellent

Swathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dina on 22 Dec 2023
Dearest Swathi, Thank you so much for giving us a perfect score. We will continue to do our best for our much valued guests. All the best, Globus Urban Staff

10/10 Excellent

andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and Confortable!!
Stayed 1 night in Dec 2023
Response from Dina on 22 Dec 2023
Dearest Andres, Thank you so much for taking you time to give us a nice feedback. We do our very best to make all our guests feel like they are home away from home while on vacation. We wish you Happy Holidays and we hope to have you again soon. take care. Best Regards, Globus Urban Staff

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable and the staff was very kind and helpful. What more can you ask for?
Stayed 2 nights in Dec 2023
Response from DIna on 22 Dec 2023
Dear Julie, We are so glad to know you enjoyed everything here in Florence and it is a great pleasure for us to be part of your beautiful memories here. We hope to see you again. grazie mille.Happy Holidays take care and Warmest Regards, Globus Urban Staff

8/10 Good

DIDIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Reuben on 20 Dec 2023
Dear DIDIER,we would like to thank you for leaving a nice review regarding your stay at Globus Urban Hotel in Florence.It has been a pleasure to welcoming you and assist you as our guest during your visit.We're looking forward to welcoming you in the Nest Future Besrt Regards

8/10 Good

Keysha

Stayed 2 nights in Dec 2023
Response from Dina on 22 Dec 2023
Thank you very much Keysha for taking your time to give us feedback.We hope to have you again next time soon. Happy Holidays! Best Regards,Globus Urban Staff

10/10 Excellent

Yee Mei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and the breakfast buffet has quite a decent spread . As bonus , includes porridge which is welcomed. Rooms are smaller in size but still quite decent
Stayed 4 nights in Dec 2023
Response from Reuben - Guests Relations Manager on 18 Dec 2023
Dear yee Mei,thank you so much for the stellar review you left regarding your stay at Globus Urban Hotel, that means a lot for us.You metion a lot of positive things about the hotel starting from the location which is his point of strength becasue in olny few minutes by walk you can reach all the main spots of the city.Regarding the breafast service we really appreciate the nice words you left and also you enjoy it.Regarding the room size, as you mention you booked one of our standard rooms for your stay one of our big room we can offer to our guest,but if the space on the rooms wasn't enough for your nest stay we suggest you one of our Superio rooms which are more bigger and offer more space and comfort.We hope to welcoming you in the next future Best Regards

8/10 Good

Michelle, Montgomery Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. The rooms were nice and clean. Very close to a lot of attractions. Only thing was the AC or air didn't work, so we had to open the windows and water pressure for the shower was on the light side.
Stayed 2 nights in Dec 2023
Response from Reuben - Guest Relations Manager on 15 Dec 2023
Dear Michelle,we would like to thank you for you kind review you left regarding your staty at Globus Urban Hotel.You mention the position of the hotel which is very strategical and helpful because in only few minutes you can reach all the main touristic spots of the city.Regarding the negative aspect you mentionThe First one is regarding the AC system,we're sincererly apologise for the incovenience but during the winter season is not allowed by the Italian law to activate the AC only the heater for the cold season, regarding thr water pressure we would like to thank to report it with us we gonna make an imporant check and manteinence to stabilize the pressure .We hope to welcoming you in the next future Best Regards

10/10 Excellent

Laura, St. Petersburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Gabriela and Aurora made sure we were looked after with great restaurant recommendations and our stay was pleasant. The breakfast is top notch and location was central to all the sites.
Stayed 3 nights in Dec 2023
Response from Reuben - Guest Relations Manager on 15 Dec 2023
Dear Laura,we would like to thank you for your awesome review you left regarding your stay at Globus Urban Hotel.We really appreciate the nice words you left for our front desk agents Gabriella and Aurora who made your stay in Florence very unique and memorable thanks their help and suggestions for restaurants and locations to visit.We're also glad that you really enjoyed our brekfast service made and served by our brekafst team who want to serve you a great breakfast to start the day in a good mood.Last but not least the location of the hotel is strategical and very convenient because in only few minutes by walk you can reach all the main tourisitc spots and very convenient to catch the train from SMN train station or the tram for the AirportWe're lloking forward to welcoming in the next FutureBest Regards

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were super kind and friendly. The breakfast was great and the location is excellent for getting around.
Stayed 1 night in Oct 2023
Response from Dina on 10 Dec 2023
Dearest Rachel,All of us here at Globus Urban Hotel are beyond grateful for your very nice words. Our location is indeed close to all the main sites. We are glad you enjoyed also our breakfast which is prepared by our very dedicated breakfast staff. cheers! :) Thank You and we send you our Warmest Regards

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Excellent location, great breakfast.
Stayed 3 nights in Nov 2023
Response from Dina on 10 Dec 2023
Dear Juan, We thank you for writing a nice feedback and giving us a perfect review. We're very glad you enjoyed your stay and everything here in Florence. :) all the best, Globus Urban Staff

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean and walking distance from every thing! Great staff and breakfast!
Stayed 1 night in Dec 2023
Response from Dina on 10 Dec 2023
Dearest Sara, We are very happy you enjoyed your stay with us. Thank you for taking the time to write a nice review. We really appreciate it. We hope to have you again soon. Best Regards, Globus Urban Staff

8/10 Good

Urzula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, clean rooms friendly staff
Stayed 1 night in Nov 2023
Response from Dina on 10 Dec 2023
Dear Urzula,We appreciate you taking the time to write a very nice review. We're all beyond happy to have made your stay comfortable. Until next time! :) We wish all the best and we send you our Warmest Regards,Globus Urban Staff

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!
Stayed 2 nights in Nov 2023
Response from Dina on 10 Dec 2023
Thank you so much Angelina for giving us an excellent feedback. It's been such a real pleasure having you here with us. We hope to have you again next time soon! :) Best Regards, Globus Urban Staff

10/10 Excellent

Teressa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time here. The hospitable staffs from front desk Gabriella to breakfast crew made our stay enjoyable. I’ll definitely come back . THANK YOU!
Stayed 2 nights in Nov 2023
Response from Dina on 10 Dec 2023
Dear Teressa, We are soooo happy you enjoyed your stay with us. It's been our pleasure to have you and be a part of your wonderful Florentine moment. We will see you again hopefully soon. We wish you all the best. Warmest Regards from all of us, the Globus Staff :)

10/10 Excellent

Peter

Stayed 5 nights in Nov 2023
Response from Reuben on 21 Dec 2023
Dear Peter,thank you so much for leaving a review regarding your stay at Globus Urban Hotel in Florence.We're glad that your stay with us has been plesant and memorable.We're looking forward to welcoming you in the next futureBest Regards

10/10 Excellent

Eunice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay at Globus Hotel, hotel staff are friendly, hotel room are reasonable. A warm and welcoming boutique hotel. Breakfast- a wide option and there's a small corner for asian porridge so don't missed it. Amenties - provides basic amenties - eco friendly No air-conditioning during winter period but may request a fan. Surprisingly there are mosquitoes during winter (nov period). Suggest to plug in the insect repellent which they had provide. Set back - the water pressure is really really bad but it is not a deal breaker. You still can shower just that the pressure of the water is miserable especially at night. Otherwise no complains on the hotel.
Response from Dina on 10 Dec 2023
Dear Eunice, Thank you so much for your very nice review. It has been a real pleasure having you here with us. We are so glad you enjoyed your overall stay, the warm welcome of all our staff and our buffet breakfast with wide variety of chioces. During winter, we have the centralized heater and the mosquitoes unfortunately has been everywhere even at the start of cold weather. We also immediately called our maintenance to check the pressure regulator and pumps for the water. Thank you for your note. It's been so helpful. We wish you all the very best and we hope to see you again soon here in Florence :) take care always. Our Warmest Regards, Globus Urban Staff

8/10 Good

DeVon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say enough good about the staff. They were so incredibly kind and helpful. My room was clean and the bed was really comfortable. My only negative was the bathroom was the smallest I have ever had at any hotel. It was barely functional it was so small.
Stayed 3 nights in Nov 2023
Response from Reuben - Guest Relations Manager on 28 Nov 2023
Dear DeVon,we would like to thank you for sharing your experience on a review regarding your stay at Globus Urban Hotel.We really appreciate the nice words you left about the staff who welcomed you and helps you so much during all your stay, their main goal is to give to our guest the best experience during their visit at Florence.Regarding the bathroom size as you mention, it reflect the typical bathroom size in the old Florentine Buildings where the bathrooms are not so big but they have all the main requirments, we're sincerely apologise if the bathroom on your room you styed with us didn't satsfy your expectations, for your next stay we suggest you to book one of our superior rooms which have a nice bathrooms with more space to move.We hope to welcoming you in the next futureBest Regards

10/10 Excellent

Yogendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was slow but otherwise excellent
Stayed 2 nights in Nov 2023
Response from Reuben - Guests Relations Manager on 27 Nov 2023
Dear Yogendra,we first of all to thank you for your kind review you left regarding your stay at Globus Urban Hotel.We're happy to hear that your stay has been plesant execpt for the wifi connection were we're sincerely apologise for the incovenience.We take note of your words to impove the service for your future stay We hope to welcome you in the next future Best Regards

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service
Nice hotel. I was concerned the door & window were open when I arrived in the room. I told the front desk attendant. She didn’t seem concerned & blamed it on the housekeeper. This is a guest safety concern for me & others.
Stayed 1 night in Nov 2023
Response from GAbriella on 23 Nov 2023
Dear Mr Ramstack buongiorno and thank you for the note , it was nice to meet you this morning at check out. We apologize once again for the window you found open at check in that was intentionally left for a short time as we did a maintenance in the room just some time before check in but accidentally not closed in the short moment you were going up to the room (there is no external access to the room from the window). Sorry again , we apologize if you felt unsafe in the moment and hope that everything was more than fine for the rest of your stay. See you next time Gabriella

10/10 Excellent

shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Reuben - Guest Relations Manager on 12 Dec 2023
Dear Shin,we would like to thank you for leaving a nice review regarding your stay at Globus Urban Hotel.We're so happy to hear that your stay with us has been really pleasant We're looking forward to welcoming you in the next futureBest Regads

10/10 Excellent

ASIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Nov 2023
Response from Reuben- Guest Relations Manager on 22 Nov 2023
Dear Asim,we're really thankful you spent some time to write a review regarding your stay at Globus Urban Hotel, that means a lot for us and we're happy to see you gave us a perfect full score!!!.We're so glad that your stay has been pleasant and you really enjoy it.We hope to see you in the next future Best Regards

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reuben- Guest Relations Manager on 22 Nov 2023
Dear Mr Bryan,thank you so much for your kind review regarding your stay at Globus Urban Hotel,wee really appreciate the nice words you left that means your stay with us has been pleasant and very memorable.We're looking forward to welcoming you in the next futureBest Regards

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very friendly
Stayed 1 night in Nov 2023
Response from Reuben- Guest Relations Manager on 19 Nov 2023
Dear Alexis,we would like to thank you for kind review regarding your stay at Globus Urban Hotel.We're glad that your stay has been really pleasant and memorable , we would like also to thank you for leaving nice words regarding the staff who make your holiday enchanted and memorable.We hope to welcoming you in the next future Best Regards

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location was great and the Staff was very helpful. Having tge Market and so many Restaurants close by was wonderful
Stayed 5 nights in Nov 2023
Response from Reuben- Guest Relations Manager on 19 Nov 2023
Dear Ms Celeste,we would like to thank you for leaving a nice review regarding your stay at Globus Urban Hotel.On your review you mention the location of the hotel which is one of his point of strength (including the staff ),because in only few minutes you can reach all the main touristic spots of the city and also reach some of the famous restaurants around the city.About the staff as you mention is also one the great strength point of the hotel thanks to their experience and knowledge of the city they can help our guest to make their trip unforgettable.We hope to welcoming you in the next future Best Regards

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable hotel and the front desk employee Kera was amazing, very helpful recommending restaurant options.
Stayed 2 nights in Nov 2023
Response from Reuben- Guest Relations Manager on 17 Nov 2023
Dear Ms Natalia,thank you so much for your kind review regarding your stay at Globus Urban Hotel that means a lot for us.We're happy to hear your stay has been pleasant thanks to the help of our Colleague Kera who helps and suggest you about the restaurants in Florence.You mention also the location of the hotel which is one of his point of strength because in only few minutes you can arrive in all the main touristic spots of the city.We hope to welcoming you in the next future Best Regards

2/10 Terrible

Marvin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a 2 star hotel not 4. The rooms were small and we got the bigger room. Tv had just a few italian channels. The biggest con is the rooms were not soundproof. We could hear the street and we could hear the neighbors. Also the view is awful its just another building. Shower strength was week. Also AC was strange set up. The positives were the breakfast was good quality and workers were nice.
Response from Kera on 15 Nov 2023
Dear Mr. Marvin,Your feedback is very much appreciated.We're glad to know that you enjoyed the breakfast and thank you for writing down such nice words regarding our staff!Our hotel is a boutique hotel located in the heart of Florence, the size of the rooms may not satisfy your likings but we make sure to provide all the ameneties that you may need during your stay. Our tv's also have few english channels, if you needed help you could've ask the front desk as we are here 24/7 to help our guests. We hope we can have the chance to welcome you again in the next future,Our best regards,Globus urban hotel

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience !!!!!!
No words can describe how much I enjoyed my one night stay.. from the minute I walk through the doors, til I left , was a wonderful experience. The room was perfect. Clean and very accommodating. The breakfast was delicious..The two ladies I spoke with at the front desk could not have been and nicer, friendlier, or professional… willing to answer every question and help out.. I will return to Florence someday and I will stay here again!!!!!
Stayed 1 night in Nov 2023
Response from Kera on 15 Nov 2023
Dear Ronda,Thank you for taking the time to write such a lovely review. We're so glad to hear that you had an amazing stay. All the team of the Urban Hotels share the same goal: making our guests a priority and making sure they are happy and comfortable while they're with us, We hope we can have the chance to welcome you again in the next future,Sending you our warmest regards,Globus Urban Hotel