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Reviews of Hotel OTONALI

3 out of 5
Hotel OTONALI
8 Place Duguesclin, Saint-Malo, Ille-et-Vilaine

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 317 reviews" "
Rating 8 - Good. 161 out of 317 reviews" "
Rating 6 - Okay. 37 out of 317 reviews" "
Rating 4 - Poor. 6 out of 317 reviews" "
Rating 2 - Terrible. 4 out of 317 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

maki, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, nice breakfast buffet. Room with view of ocean. Public parking in front of hotel. Wish it had a little fridge and a tub. Wanted to try the restaurant but it was closed when we stayed (Monday). Location was a quieter part of the area, far from the touristy area.
Stayed 1 night in Mar 2024

10/10 Excellent

Tanya, TARRYTOWN

Business traveller
Liked: Cleanliness, staff & service
Truly kind attendant at the front desk! Tiny but clean single bed room with a lovely bathroom on the top floor, great view!

10/10 Excellent

John, Newton Abbot

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location 2 minutes walk from seafront; next to harbour; 5 minutes walk from old walled town with lots of shops and restaurants. Pay parking 1 minute walk away - with electric chargers. Reception with well-stocked bar, good breakfast. Rooms fine but some furniture looking worn.
Stayed 1 night in Oct 2022
Response from BA on 26 Oct 2022
thank you very much, we have just taken over the hotel, we plan in a few weeks to do some work and of course to change the worn furniture; looking forward to welcoming you soon

6/10 Okay

Aileen

Stayed 1 night in Sep 2022

8/10 Good

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Straightforward hotel, near the seafront. We used it for one night before getting on the ferry. Which it was totally fine for. We stayed in the family room with two adults and two (almost teenagers) and there was enough room.
Stayed 1 night in Aug 2022

8/10 Good

Jacquie

Stayed 3 nights in Jul 2022

8/10 Good

HILARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small hotel with friendly staff who made us feel very welcome.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but be mindful of public parking
It doesn't seem like there are any view rooms. Parking in the adjacent plaza is pay parking. Beware of ticket if you don't pay with meter. Service is good and breakfast good too though no warm food items. Walking distance to the old walled city; a big plus.
Stayed 2 nights in May 2022

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Just a short walk to the beach and about 15 minutes walk to the old city. Nice staff. Good breakfast. Bed could have been more comfortable and the room was very warm. But clean and modern.
Stayed 1 night in Nov 2021

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in great location. Spacious room with good bed. Very good breakfast. Good value for money.
Stayed 1 night in Oct 2021

10/10 Excellent

Michael

Stayed 1 night in Sep 2021

8/10 Good

Mike, Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice smallish hotel. The location makes it close enough to walk to the cornich from the hotel. The room was on the smaller side but normal for Europe. Nicely remodeled and friendly staff. Would stay here again.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff very friendly and helpful thanks for your hospitality
Stayed 4 nights in Feb 2020

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel in the middle of the train station and harbour.
Stayed 2 nights in Dec 2019

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Warmly welcomed, clean room with a nice view. Would recommend.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff team very friendly and always ready to help guests on local and tourism issues.
Stayed 1 night in Jun 2019

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. FUNKY DECOR !!!!!
Parking is good/ cheap and right outside the Hotel. The reception area is nice and the reception was warm every time we entered. The room was small but had everything you need for a stay ( we were there 5 nights). The shower was really nice. TV had some UK TV stations! If there had been Air Con that would have been PERFECT, but you can easily get a nice cool breeze as your near the sea. The Breakfast was Acceptable with a selection of breakfasts.! The Hotel is less than 10 minutes walk to the walled town. We would definitely go back for a cheap, clean, nicely located hotel!
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Sam D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malo 2019
The hotel is good, clean good size room for France.
Stayed 2 nights in May 2019

8/10 Good

S, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - second time staying!
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the weekend!
Good room for a weekend stay. Cozy, and comfortable. Very little place to hang things, but only true complaint would be that the detachable part of the shower didn’t attach to the wall, so I couldn’t shower handsfree, but other than that, it was a great place to stay! 15 minute walk from the train station, and 10 minutes from the old city.
Stayed 2 nights in Mar 2019

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, just 5 minute walk from the walls. Does the job for the rate that you pay. Comfy clean beds and clean bathroom
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach and within 15 mins walking into the centre. Friendly staff, warm, clean rooms, if a little small. Value for money.
Stayed 2 nights in Dec 2018

8/10 Good

Marcus, Cotswolds UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Ideal for walled city, beach and ferry!!xxxxxxxxxxxxxxxxxxxxxx
Stayed 2 nights in Sep 2018

2/10 Terrible

Lucy

Disliked: Staff & service, property conditions & facilities
Don't rely on this hotel for the ferry stopover
Gobsmacked. Even though I had the confirmation etc from this website the owner had given away our room leaving my husband and two young children stranded after a very long journey across France with no room for an overnight stay on one of the busiest nights in August before the ferry in st malo. I had booked the hotel ten months ago and had had several reminder of the confirmation from hotels.com in the lead up to our stay even on the day. But as it was a long time ago it was on an older debit card. The manager (who knew exactly who we were when we walked in and looked worried) has apparently tried my card on the day we were arriving and it was declined (she showed me the receipt). But rather than contact me or hotels.com to let me know and ask for an alternative card, she simply gave our room away. This website is asking for my review so it is obvious she never cancelled on the system.Completely unacceptable as with our booking she was not supposed to take the money until people stay. All she kept saying was “credit card not good” like a parrot. I rarely lose my temper but I have to say I was furious. She knew she was in the wrong but obviously she had got greedy. We luckily found a very nice (and cheaper hotel) in st malo old town which was very lucky as not many hotels have family rooms at short notice. To be honest once we were over our shock, we were glad we weren't going to be staying here as it was pretty grim on a busy junction opposite some sort of ship yard.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Hotel was clean with friendly staff. Rooms a little small but overall very good. Location convenient for the walled city and buses to the surrounding area.
Stayed 2 nights in Aug 2018

6/10 Okay

Victoria

Ok
A perfectly adequate hotel but rather overpriced for very small room and no real facilities
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Nice hotel, bad wifi
Very nice small hotel. Clean and well designed. Great if you have a car as there is a city parking lot next door. Staff are very helpful but there was a bit of a language barrier at times. The breakfast is just so-so for the price we were charged (14euro), would pass and go to a place nearby. The only more substantila problem I had was the wifi did not work well in the room and we had to come down to the lobby to get it to work.
Stayed 3 nights in Aug 2018

8/10 Good

Nicholas H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Rachael, Staffordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, warm welcoming staff, great location
We stayed here as we were catching the ferry to Portsmouth the following morning. Great location by the beach, harbour and a short walk to the beautiful old walled town. We received a warm welcome, a clean room with a nice shower and a comfy bed. It was only 5-7 minutes drive to the ferry port and was perfect for our situation. Would definitely stay here again.
Stayed 1 night in Aug 2018

8/10 Good

LS, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, excellent staff. Property was very good. The elevator is a bit small (used the stairs), and parking was not free as advertised in Expedia. Otherwise very good.
Stayed 1 night in Jul 2018

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Paul, Oxford

Liked: Cleanliness, staff & service
Disliked: Room comfort
Absurdly tiny room, absurdly expensive breakfast.
Title says it all really. The 'wardrobe' consisted of 4 lime green hangers on wires suspended from the ceiling and in my way when walking from my side of the bed to anywhere else. Loo, exit, mirror. How I resisted the urge to rip them down I will never know. No aircon. Had to park 200+m from hotel. Over £10 for bread, Danish, ham and cheese at breakfast. Location and staff good though.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wanted a hotel just as a stayover before getting the ferry the next morning. The hotel was excellent - an easy walk into the old town for dinner and 10 minutes from the ferry port the next day. We stayed in a family room with our 2-year-old and the hotel provided a cot for us to use and the room was spacious and very nice. We were made to feel very welcome and had a delicious breakfast before setting off - including homemade goodies such as cake and flan. Would definitely recommend this hotel and will be coming back.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ideally pkaced for a short walk into the old town. Car parking directly outside which is handy
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is well located: 0,5 miles from the old city and 0,1 miles from the beach. The staff is extremely attentive. The room is comfortable. The only (slight) negative point is that if you arrive by car, you will need some luck to find a place to park.
Stayed 2 nights in Mar 2018

10/10 Excellent

Ron, Radstock England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to old city .
Very friendly and helpful.Small room but everything you need for a short stay.Excellent.Will stay again.
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very decent hotel only a 10 minute walk from the old town.
Stayed 2 nights in Mar 2018

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days
Overall great. If you have a lot of luggagesay heavy bags. We found the stairs narrow and need two to carry one bag. This is a family home but very pleasant.
Stayed 1 night in Sep 2017

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean and convenient.
We only stayed one night before catching the ferry, but were pleasantly surprised but this hotel. It is nicely decorated, modern and clean. Just 5 mins from the ferry in the morning, and a short walk to explore the walls and old town in the late afternoon when we arrived. The only downside was that the blinds let in a lot of light in the bedroom.
Stayed 1 night in Sep 2017

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great host, shame about the room
So so at best. The host was very friendly and affable, helping us out with most of what we needed. Unfortunately that's all I can offer on the positive side. The room decor was straight out of 1973: orange and brown. Awful. The lighting was atrocious. Very dim and dark. The Wi-Fi didn't work. No air conditioning. No wardrobe. Very limited space for clothes or cases. No drawers. Not enough power points (it was either have light or charge a phone!). No blinds or nets: being right at the front of the hotel meant everyone outside had a clear view into the room, and with curtains closed you couldn't see much! Overall, very poor value for money.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to historic center. Quiet
Staff were great considering we don't speak French
Stayed 2 nights in Aug 2017

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely pit stop
Very friendly and welcoming - rooms clean and comfortable. Conveniently located for the port and the old town. Breakfast buffet includes excellent home made cakes and house marmalade.
Stayed 1 night in Jul 2017

6/10 Okay

rafa, london

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location but no air conditioning
We booked the hotel for the location and the parking facilities but when we arrived the man in the desk told us we have to pay for parking our car. We showed him our email reservation with the parking included, he got irritated, nervous and insisted that the parking wasn't included in the price. We just decided it wasn't worth to discuss any longer and pay the parking meter. The rooms was dated with no much room for keeping our clothing. No air conditioning made uncomfortable sleeping. The room was Noisy when the windows open.
Stayed 2 nights in Jul 2017

8/10 Good

Meliza, Toronto, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for an overnight stay!
Comfortable and clean rooms! A little bit of a walk the main beach area but worth the stay. Felt safe walking around at 1030pm. Got in at check in time and was able to find parking beside the hotel with zero problems. Will stay here again for our next trip to St.Malo.
Stayed 1 night in Jun 2017

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Small room but very comfortable. Modern and clean washroom. Excellent location close to the okd St-Malo.

8/10 Good

Hoi Shan Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location but convenient to attractions
The room is clean and big. But no electric kettle inside the room, need to ask from the reception. Hotel location is quiet and near to the beach and old town. Only 20 mins walk to the SNCF train station.