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Reviews of Hacienda del Conde Meliá Collection – Adults Only – Small Luxury Hotels of the World

5 out of 5
Hacienda del Conde Meliá Collection – Adults Only – Small Luxury Hotels of the World
Paseo Severiano Ballesteros, s/n, Buenavista del Norte, Tenerife

Reviews

9.0

Wonderful

Rating 10 - Excellent. 180 out of 292 reviews" "
Rating 8 - Good. 86 out of 292 reviews" "
Rating 6 - Okay. 18 out of 292 reviews" "
Rating 4 - Poor. 7 out of 292 reviews" "
Rating 2 - Terrible. 1 out of 292 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023

10/10 Excellent

Mei-Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hidden oasis!
Stayed 2 nights in Mar 2023
Response from Guest Experience Team on 18 Mar 2023
Dear Mei-Lin,Thank you for choosing our hotel for your holiday at Tenerife and for the time spent to share your review.We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal.We are looking forward to welcoming you soon.Kind regards,

10/10 Excellent

Gabriele, corpus christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoughtfully designed and great staff
Stayed 1 night in May 2022

10/10 Excellent

Christoph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in an amazing location
Great hotel in a spectacular location. Our room was very comfortable. Food & service was excellent. Really enjoyed our meals. The staff are very friendly.
Stayed 1 night in Apr 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully set out in front of a wonderful golf course, if that’s your thing. Buffet meals offer a huge range of options, warm pool for swimming, great room. Spa is somewhat limited with no sauna or steam room but nice pools with different temperatures and other facilities. Drive is a real challenge over the mountains and isn’t great to do after dark so try to drive in daylight.
Stayed 8 nights in Mar 2022

4/10 Poor

Jeffrey

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is clean and well kept but it’s also very dated, quite old fashioned in style and decor in the rooms snd main reception areas. The bar area is nice , one of the restaurants was closed during our stay. The main disappointment with this hotel is the food service, the buffet breakfast and the evening buffet are very poor. Tired looking food, little imagination and really old fashioned.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
A real beauty of a hotel, off the beaten track at the end of the road.to the north west of the island. Great staff and really interesting layout.
Stayed 6 nights in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Beautiful hotel and setting but poor hospitality
The setting is wonderful and the architecture is original. But one felt that the hotel was more interesting in itself than in its guests: there was no drinking water in the room (other than at cost from the minibar), the staff at breakfast did not smile or talk to you, and one sour-faced lady in the breakfast area scolded me for entering the building through the 'wrong' door even though she herself had just done so. The view from my junior suite was wonderful but the windows could have used a clean. They start mowing the huge golf course at around 7am, which woke me up. The wine list is very poor and limited, and the wines are on it are at a huge markup. The wine list was so poor that I never dined in the hotel.
Stayed 6 nights in Nov 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent historical/charming property turned into a moder resort. Situated in a place of incredible natural beauty, completely different to the overdeveloped south of the island. Exceptional service by all the staff, Javier from the reception was simply amazing in his pro-guest-centric behaviour. Some services were reduced, or closed due to COVID, but was the rate, so all fine here. Excellent overall and to repeat ASAP!
Stayed 6 nights in Apr 2021

2/10 Terrible

Shane

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Location great, golf course amazing, food bland and disappointing, noise in room unacceptable functions going on below room and water noise constantly above room overall not five star
Stayed 10 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Overlooked by the mountains so you don't get sun all day but that's ok for some. Not the most accessible part of the island with difficult mountain roads to traverse from the airport.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place deserves it's name Buenavista. Everything is beautiful around, the scenery, the hotel, the room, breakfast. The most surprising thing was the pool at the golf course, ocean water pool which resides between the cliffs. Not only a great pleasure to swin, but also to enjoy the surroundings. The room is like a little apartment, very spacious and spoiling. Has everything needed and beyond. Breakfast is amazing, so generous, huge variety, very well served. The staff is helpful, though a little formal. It was my best stay in the Canary islands, thank you for the great pleasure.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a very relaxing stay at Melia Hacienda del Conde. We were fortunate that Atlantico, the hotel's salt water pool, was open when we were there, and the scenery was just breathtaking as it is located by the ocean. The hotel's location is away from the hustle and bustle of the south side of the island, so it's definitely a place to decompress and enjoy the view. The bus stop is also not far to get to Punte Teno. We most likely would go back and stay again for a relaxing vacation.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

10/10 Excellent

Adam, Birmingham, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a peaceful, beautiful haven set away from the typical tourist areas. The entire property is kept in excellent condition, the rooms and suites are spacious and delightful, the location and views are breathtaking, the staff are the most friendly and accommodating people I’ve ever known. If you’re looking to ‘get away from it all’ and indulge in a touch of luxury - you must stay here.
Stayed 7 nights in Feb 2019

8/10 Good

Jan, Newbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made to feel very welcome, a very peaceful hotel, so relaxing. The spa is amazing, I have a problem with my ankle and they went out of there way to get a masseuse that was qualified in orthopaedics to treat me. My ankle does not hurt anymore! I also received a complimentary bottle of bubbly for my birthday waiting in our room! Thank you.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for a relaxing holiday. Wonderful friendly and efficient staff in all departments of the hotel. Beautiful pool areas and spa. Location is beautiful if slightly remote, especially if you want to do some sightseeing on the island. Having said that, trips to San Cristobal de la Laguna and Santa Cruz or El Teide can easily be managed in one day excursions. Rental car is essential though.
Stayed 13 nights in Dec 2018

10/10 Excellent

Kiff, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Facilities are superb with an attentive and helpful staff.
Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel...shame about its location
Cannot fault the hotel at all, beautiful, luxurious and stunning. However, if you aren’t a fan of golf, there isn’t much to do nearby so hiring a car is 100% definitely recommended. Transfers from airport at very pricey too so another reason to hire a car. However, the island is beautiful and we would most definitely return to the hotel again
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with friendly and efficient staff.
The hotel itself is perfect for a relaxing, get away from it all experience. The food and hotel grounds and views are fantastic. The staff were friendly and very efficient. The downside for us was that the hotel is basically situated in the middle of nowhere and we were unable to book transfers to and from the airport. The hotel is also not on the ‘beach’ as represented, although could be reached by car in 5 mins. Also, because of location it was not possible to easily tour the island’s main other centres from this hotel without having to navigate the winding mountain roads with hair-pin bends, which was difficult to do in an unfamiliar rental car and not at all recommended. A great hotel if your main purpose is only to chill, relax and unwind. Not recommended for those who would prefer a moderate degree of liveliness and less sedate atmosphere or for those hoping to combine relaxation with some island sightseeing.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel where you can relax and recharge your batteries.
Stayed 7 nights in May 2018

10/10 Excellent

Aisling, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Had our honeymoon here. It's fabulous. Will 100% return in the future.
Stayed 5 nights in May 2018

10/10 Excellent

Phil & Pauline, Midlands, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Tenerife Style Hotel
Lovely hotel. Large & spacious, set out over a number of levels. Adults only. Plenty of opportunity for privacy. Beautiful pools, one heated. Plenty of areas for lounging, complete with a variety of seats & umbrellas. Our bedroom was very large, with balcony, seating area, very large bed, dressing room & en-suite with separate shower, bath & toilet. Kettle & tea, coffee supplied & restocked daily. Well stocked mini bar. Safe in room at no extra charge. Staff were friendly, knowledgeable & very helpful...I packed the wrong plug adapter for example...which they supplied for the length of our holiday. Plenty of choice for food & drink. We were half board and enjoyed this. However, if you were bed & breakfast only...not sure where you would eat. However there is an excellent local restaurant/cafe of the beach within walking distance. We had a car for the length of our holiday & were able to explore the island, but you could be quite isolated without transport. For those playing golf..excellent place to stay.
Stayed 7 nights in Apr 2018

10/10 Excellent

Nico, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven
I really recomande this hotel..High quality..peaceful place..I had a lovely experience..and definettly I will go Bach.
Stayed 4 nights in Mar 2018

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for couples even if you don't play golf
Great for a quiet couples holiday. Not much around the local area for nightlife but head down to the waterfront for a great fish dinner while watching the waves crashing in. Also do make the journey back to the motorway in daylight for some amazing roads and views to match
Stayed 7 nights in Mar 2018

8/10 Good

Margaret, Cotswolds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful position
Wonderful facilities, the food was not quite up to the same standard.
Stayed 7 nights in Feb 2018

10/10 Excellent

L, Buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worthy of 5 star!
Overall great experience, we have a week of pure relaxation. Used the spa which was lovely. Our room was huge, very clean and comfortable. The pool is absolutely gorgeous and the view is stunning!!! We were very lucky with the weather too, lots of sunshine. All staff very pleasant, especially the waiters.
Stayed 7 nights in Feb 2018

10/10 Excellent

Tim, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with no kids!
A quiet, luxurious hotel with large rooms, great pools and sea view. Staff were friendly, efficient and always there to help. Buffet was great and had fresh fish or meat cooked to our liking every day. So quiet without any children, just what we needed.
Stayed 1 night in Oct 2017

6/10 Okay

Raj, birmingham uk

Liked: Staff & service
Disliked: Property conditions & facilities
Room next to construction site
Title says it all. Our room was next to a construction site & was very loud the whole week. Breakfast was nothing special and nothing different as the same things were served everyday. Expected so much more!
Stayed 7 nights in Jul 2017

6/10 Okay

Patrick, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super quiet hotel with great rooms & views
The hotel is very tranquil and quiet. The rooms are a great size, with a large bathroom including enormous bath and separate shower. Large walk in wardrobe, bed area and lounge with a balcony - although some our second room the view was restricted by the high concrete wall. The two pools are a decent size and depth and the sun loungers are aplenty with comfortable mattresses and towels provided daily - the lifeguard team were excellent maintaining the area and tidying up daily. The hotel staff are very charming, courteous and friendly, everyone from housekeeping to F&B and reception. That said there are language problems with the wait staff in the restaurant with their English not being great. The real problem here as mentioned is the food which is no where near 5* level. The buffet starter and a la carte main proposition does not work and the food in both is not good quality. The buffet had a lot of things re-appearing and in our second week found in unappetising. Lastly and although this cant be helped the weather system in the area are a real downer, over our 9 days it was overcast every day and rained on one. When we drove back to the airport after 20 minutes it was clear blue skies and nearly 10. hotter.
Stayed 9 nights in Jul 2017

10/10 Excellent

Melanie, St Leonards on Sea, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in a peaceful setting
We stayed in room 604 on The Level, lovely suite with its own Jacuzzi and terrace, lovely views across the grounds and golf course to the sea in the distance. The suite was spacious, bright and clean with a beautiful dressing room area and large bathroom, everything was available to make our stay as comfortable as possible. The Level also offers VIP access to areas with unlimited tea and coffee and snacks throughout the day and alcohol available for a couple of hours early evening. Javier and Christos at hotel check in were welcoming and affable and only too keen to assist with any question asked, all the staff were pleasant and friendly. This was a lovely get away from it all relaxing week and certainly worth another visit in the future.
Stayed 8 nights in Jun 2017

8/10 Good

Harry

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

georgina, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet hotel. Great staff and good food.
Spent 3 nights at the hotel in a stunning setting. Lovely decor in room and throughout the hotel. Lovely buffet food fresh interesting and tasty. Wonderful out of the way location with access to the sea and golfing.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only down side was the standard of food ordinary buffet style breakfast was fine but buffet dinner and the la carte restaurant were poor in my opinion and the pizza I order on room service was theworst frozon micro wave i have every had the misfortune to taste everything else however was fine

8/10 Good

Sybil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovel stay, shame about the food
If you can afford the extra, stay on the Level . This makes the whole experience even better with free drinks and canape type snacks early evening and pool side drinks during the day. The only let down was the food. From a hotel of this standard we expected this to be better. The level restaurant was slow in service, cold food and not a good experience. So much so, that we had breakfast and evening meal in the buffet section, still not alot better.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good hotel and location but food poor
good hotel and location - staff friendly but untrained and food was no better than 2 star and in some cases inedible. this reflects criticisms made by previous guests but there appears to have been no improvement which suggests management are not listening to the feedback or taking remedial action

10/10 Excellent

Alex, R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stunning
Everything about the place is perfect! What more can you I say?!

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and lovely staff
The hotel was running with a great breakfast . The noise from the building work next door was disappointing but apart from that I cannot fault this hotel. You will need a car as it is pretty remote

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautful hotel, style, layout,
Beautiful hotel, great pool, good value, great service, if your not into golf not much else there. Very restful stay

8/10 Good

Mark, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel for Rest & Relaxation
Nestled beneath a Mountain range and directly beside the coast line, the Hacienda del Conde offers a quiet, isolated outpost for those looking for some rest and relaxation. As others have pointed out, you will not find 'England by the Sea' here. With only sleepy towns nearby and few restaurants, you'll need a car to explore beyond Beunavista del Norte. If you're looking for a Benidorm setting, this place will not be for you. You'll need to head South where the child friendly, busy nightlife resorts can be found. If you choose to hire a Car from Tenerife South, I would strongly advise avoiding a evening arrival. Driving through the single lane Mountain road, whilst stunning, is scary enough in daylight, let alone in the pitch black of night. On this occasion, we decided to pay for a private Taxi to transfer us to the resort, which certainly took the stress out of driving ourselves. The Hotel is everything others have described it as. It's a beautiful resort that is kept immaculately presented throughout. The rooms are large and very comfortable, with most offering amazing Sea & Golf views. The Krupps Nespresso maker (with free refills) is a nice touch, and you can request a Tea & Kettle set when you arrive, which we did. Rooms have 2 TV's, a Lounge area with Mini Bar and a good size balcony. The rooms also benefit from a walk in closet, which is something I'd never seen prior to staying at the Hacienda del Conde. Highly recommended hotel.

8/10 Good

Clint, Germany

Liked: Cleanliness, staff & service, room comfort
Lovely hotel, but very very quiet.
The hotel is in a very underdeveloped part of Tenerife. The development that has begun in the area has not been completed, if you look on Google earth you will see holiday villas; they are mostly empty. The hotel itself is a beautiful building set across seven levels following the contour of the ground. The pools are great and immaculately clean as are all areas of the hotel, but there is just nothing happening... the guests all tend to lay on loungers all days and do not interact. The bar is empty at night and the restaurant is also not very busy (or very good!) Breakfast is very good but evening The complex is to me absolutely crying out for a bit more outside space; tennis courts, la boule, volleyball, anything to do! The local village is quiet but the village square is a great place to watch genuine Canarian life and enjoy a beer (1.50 euro each) or a few. There is a fantastic sweet and cake maker in the village. The drive to the hotel is nearly an hour and a half from either the North or the South airport and is not for the faint hearted. Ensure you book the smallest car you can, the roads really are very tight. Don't go without a car unless you don't intend to move from the pool. There is no sandy beach within easy reach of the hotel, even by car. There are a number of great walks from nearby and some stunning scenery, we didn't see the sunset once during our week long stay as the clouds from the hilltops obscured the view every night.

10/10 Excellent

steph, knowle, solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel excellent staff
The hotel is beautifully set in the mountains and over looking the golf course. We had a melia sea view room and it was lovely. The food was fantastic all though the evening buffet menu and the al a carte did have limited choices. One week was long enough to have sampled everything on the menus. But still fantastic quality. Staff were attentive and polite and always looking for an opportunity to go the extra mile. The drive from the airport to this hotel was 90 minutes and on some high mountain roads. Not for the faint hearted. Well worth it though! would 100%return to this hotel.

4/10 Poor

LOUISE, LANCASHIRE

Disliked: Property conditions & facilities
The location was the main
This hotel appears on the site and looks lovely. What Expedia fail to convey is that the hotel is based on the north side of a huge mountain range; this situation creates very changeable and extreme weather conditions. The drive was treacherous and the hotel is located on the outskirts of a remote village. The Hacienda was not well attended and as a result the restaurant was being closed for 3 out of 4 of our nights stay. When we asked if there was anything in the village, we were told it was closed. We were told we could order in the restaurant that evening but only had ten minutes to eat our food before it would be closed. The room was ok, reasonable size, not outstanding decoration but not bad; the outlook was into a set of golf nets. When I rang Expedia the following morning; in total I was on hold for 3 hours. I was told by three agents they were going off to sort out relocating us but just passed me onto someone else. Eventually an agent actually did try to do something and arranged a refund for the remaining nights. He told me it would be £352 but when the confirmation email came through it was for only £267 and I had to then go onto my laptop to rebook somewhere else myself. Absolutely disgraceful customer service.

10/10 Excellent

Joan, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Paradise
Luxury paradise. We will return.

10/10 Excellent

Amar, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet location with very helpful staff.
Overall : Very good & enjoyable stay at this hotel.