Not a 5 Star Hotel but 5 Star Price
Posted 21 Jul 2019 on Hotels
Our flight had us arriving early and once we arrived, we checked in and asked if there was an opportunity for early check in; there was not. No problem. The staff indicated that they would mark us for priority and try to get us in ASAP.
We hang by the bar to wait. The bartender kept forgetting our drink orders-in the grand scheme of things, not a big deal. We ordered food and it was delivered with no issue. Then, the waiter delivered food to us that wasn’t ours, again, not a big deal. I periodically checked in with the front desk (we were fairly desperate to sleep) and again they assured us that they would do what they could. Finally check in time hits (3pm) and I ask about the status of the room...still not ready. Semi-annoyed between the drink, food and now the room is delayed...but fine. I asked (I shouldn’t have had to ask...IMO) for some champagne as a courtesy and they agreed. Great.
We finally get to the room and it is TINY. I’ve lived in Manhattan and I can deal with a small space but my fiancée's feet are hanging off of the bed and into the passageway to the balcony...the space between the bed and the wall (where his feet are-pic attached) cannot be more than 10inches a part . I literally have to lift his feet and shuffle to get by. Also, our king size bed , is really 2 twins put together with a clear separation going down the middle (pic attached). The hotel indicated they could put something on top to address, so it appears like one bed...okay. Never happened.
Comment from Hotel Management
11 Aug 2019 by Antonio del Rio, Hotel Management
Firstly I would like to tell you that we appreciate your feedback and the time taken writing it.
I am awfully sorry reading your comments about your impression. Please allow me to express my apologies.
We followed up on the incident at your departure with the team involved, and we already took the appropriate measures in order not to repeat this situation in the future.
Regarding the room area, we are sorry that it was not enough for you and that you could not find it on the web.
If you would like to give us a new opportunity in the future, we remain of course at your entire disposal.