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Reviews of Sandos El Greco Hotel - Adults Only

4 out of 5
Sandos El Greco Hotel - Adults Only
Cala Portinatx, Portinatx, Sant Joan de Labritja, Ibiza

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 297 reviews" "
Rating 8 - Good. 141 out of 297 reviews" "
Rating 6 - Okay. 28 out of 297 reviews" "
Rating 4 - Poor. 9 out of 297 reviews" "
Rating 2 - Terrible. 5 out of 297 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ethan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
THIS IS NOT A 4 STAR HOTEL. DONT STAY HERE. First of all this is a 2 star hotel at best. Let’s start with the rooms. They are tiny. The towels are so cheap feeling they don’t even dry you. The pillows are terrible. There’s one type of soap in the shower and it’s disgusting so if you do stay here bring soap. They charge so much for the lowest quality service and experience. ALSO! DONT LEAVE STUFF IN LUGGAGE ROOM! Two pairs of my shoes were stolen from there and the staff didn’t help to find it, didn’t seem to care, and I suspect they were the ones who took it. They have no security for the luggage room when so many valuables are left there. The food here is disgusting and place is overall gross. Adults only place but there’s a 11pm bedtime in Ibiza. Joke of a place. 0/10. Stay anywhere else. You will find better for a better price. Ew I’m honestly disgusted.
Response from Management on 18 Jul 2023
First of all, we would like to thank you for sharing your feedback about your stay with us. We regret all the negative comments you mentioned about the room and amenities. We would have liked to know about them during your stay, to have had a record of them, to have had the opportunity to address them and to have been in time to check with you if everything was sorted out.With regard to the trainers left overnight in our luggage room, as we explained to you, we were not even aware that they were there. That does not make us any less regretful that they are missing. Finally, we are still waiting for the information we requested and need from you in order to be able to proceed with this matter as we agreed on the day of your departure at check out.Please contact us so that we can resolve this matter.If you wish, to speed up the process, we can continue this conversation privately if you prefer. You can send us the requested documentation to our email recepcion.greco@sandos.com

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from J.C.F. on 8 Jun 2023
Thank you very much. We look forward to welcoming you again soon.

8/10 Good

Suzi Paula

Stayed 5 nights in Sep 2022

6/10 Okay

Sarah

The room was nice and clean. Some common areas particularly pool bar we not clean
Stayed 3 nights in Aug 2022
Response from Management Team on 22 Aug 2022
Thanks for your feedback. Maybe it has something to do with the mud rain a few days ago, which is always hard to get everything back in order. We apologize for that.

6/10 Okay

James Scott

Travelled with group
Not a four star… all inclusive is an option but they don’t tell you until after check in. Food is mediocre. I’d stay elsewhere.
Stayed 6 nights in Jul 2022
Response from Management Team on 9 Aug 2022
We are sorry that the stay was not to your liking. We will keep working to improve.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very professional.
Stayed 3 nights in Jul 2022
Response from The Management on 15 Jul 2022
Many thanks for your rating. We are very proud of our team !!!!

2/10 Terrible

basil

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible. I am so disappointed about it, I don’t recommend it to young people especially. The only only good thing was the Chef Cheikh and Mister Saleck that made our trip better by taking good care of us by their professionalism and their welcoming attitude. The other staffs were rude and not friendly. The room that we had was terrible extremely small (not like the pictures) but it was cleaned regularly. The room really shocked us. The place of the hotel is really far from everything we had to rent a car because we didnt wan’t to stay too much at the hotel because it’s too small and we were not comfortable from the looks of other clients : since we were young and different than the other clients (we were not white). I’m so disappointed I was not expecting this experience. Also, the food was not good and not adjustable to everybody.
Stayed 5 nights in Jun 2022
Response from The Management. on 2 Jul 2022
We are sorry that your stay was so unpleasant. When it comes to being away from it all, as you'll understand we can't help on that. The room that you had, 20 m2 and a terrace of 4.5 m2 and this is close to the average in Europe for a double room and is the one that you see in the pictures. Regarding feeling different, we are deeply sorry that you felt this way, and I apologize on behalf of all the staff if at any time the attitude or behavior of any of them may have been offensive. I can assure you that the complaints received in this hotel for this concept in the last 10 years have been really few or close to none. All in all, we are sorry for your disappointment and I hope that your bad experience does not make you desist from visiting Ibiza again.

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jun 2022

10/10 Excellent

Darcia Farinas

Travelled with group
Liked: Cleanliness, staff & service
The staff and service were excellent! Thank you all for making our stay tan amena!
Stayed 2 nights in Jun 2022
Response from The Management on 16 Jun 2022
Many thanks for your rating and nice comments. Come back soon!!!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and good food , definitely worth booking beach club facilities as plenty of space for everyone. We had a beach view room and could be quite noisy until early hours of the morning.
Stayed 3 nights in Sep 2021
Response from The Management. on 5 Oct 2021
Many thanks for your rating and for your nice words. Come back soon!!

10/10 Excellent

Annabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from The Management. on 18 Sept 2021
Muchisimas gracias. Regresen pronto / Many thanks. Come back soon!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not bad for a brief beach stay
We chose this hotel due primarily to the proximity and look of the beach, which we didn't realise was a public beach! However, we managed to get a swim in in the earlier mornings before it got too busy. The rooms themselves were very average, quite small and not super comfortable. Food-pretty decent and lots of variety. The highlight of the stay really was the excellent service and advice provided by Emma at the front desk. She was extraordinarily helpful and pleasant. She is a credit to the staff!
Stayed 3 nights in Aug 2021
Response from The Management. on 31 Aug 2021
Hola. Many thanks for posting your feedback in hotels.com. Nice to see that you had a nice stay. We will pass on your congratulations to Emma. Come back soon!!!

4/10 Poor

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 4* hotel. It’s a no-frills place. Reminded me of a nice prison. As many others have pointed out, you’ll be disappointed if you expect it to live up to usual 4* standards. There are no little extras to make you feel special or chic, not even a smile or glass of water on arrival. It’s run on very thin margins and only suitable if your sole motivation is to get drunk all day and eat piles of processed food. Air Conditioning didn’t work so impossible to sleep; there’s no toiletries beyond a bar of soap; cheap teabags, food so awful and artificial that we saw people spit it into their napkins; the pool is overcrowded and looks like a car park; the interior design looks like it was designed by a Russian stripper. I would never stay at any another Sandos resort. Clearly they don’t know about hospitality and just want to run their hotels as low cost ad possible. It felt it.
Stayed 4 nights in Aug 2021
Response from The Management. on 31 Aug 2021
"We are sorry that your experience has been so catastrophic. We respect the opinions of all our clients, even if we do not share them at all. Fortunately our satisfaction ratings are well above what was reported in your writing. We will continue working to try to overcome them.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this very good hotel. Staff were friendly and attentive, especially Emma (a British woman on the front desk). She was so helpful, kind and attentive and even noticed it was my partners birthday and provided a complementary bottle of champagne to celebrate. The hotel is clean and facilities good. The food is what you’d expect from a hotel buffet but generally not bad. Only downside is that parking on site is a little limited. There is a second car park which you can get a key to access, but limited spaces there too. We had a pleasant stay at the Sandos El Greco and would stay again! Portinatx itself is a lovely little town with some good restaurants and a quieter relaxed vibe that other larger towns on Ibiza. Was a good stay all in all!
Stayed 3 nights in Jun 2021
Response from The Management. on 6 Jul 2021
We would like to thank you for writing your review. Makes the team very happy to read comments like yours. This is what inspire and motivates us. We will continue working to expand our parking spaces, but in the area it is not easy. Sorry about the inconveniences. It would be a real pleasure for us to welcome you back in the near future.

6/10 Okay

Verified traveller

Nice hotel inside & out with a good location close to the beach. Went for an all inclusive package & wasn’t disappointed with the food within the restaurant, decent quality & variation. The food from the outside snack bar wasn’t so good. Most of the staff within the hotel were very friendly. The cleaning within my room could & should have been more thorough, although it was attended to each day there was always other people’s hairs deposited on the floor which made me feel a bit uncomfortable. Overall i’d rate the hotel & would recommend to others.
Stayed 14 nights in Aug 2020
Response from The Management. on 18 Sept 2020
> Thank you for your comments and I am pleased to hear that your stay has been generally pleasant. We will continue working to improve those points that you indicate to us like not as good. Come back soon and stay safe!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not as good as expected
The location just in front of the beach is great and the room and bathroom have a good size. However we were very disappointed with the food quality for a 4* hotel, and some days the
Stayed 4 nights in Aug 2020
Response from Hotel Management on 22 Aug 2020
Thank you very much for having chosen Sandos El Greco for your holidays. We are happy to learn that you enjoyed our picturesque beach of Portinatx right in front of the hotel and that your room was also to your liking. We very much appreciate your opinion regarding the food quality and we are sorry that we did not meet your expectations in this matter. However we will forward your comments to our head chef and we will continue working to improve to hopefully convince you during your next stay with our cuisine, too. Once more thank you for staying at Sandos El Greco. It would be a pleasure hosting you again in the near future. Our kindest regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020
Response from Hotel Management on 22 Aug 2020
Thank you so much for your 10point rating of your stay at Sandos El Greco. We are delighted that you completly enjoyed your stay with us and we hope to welcome you back very soon. Best regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The property was situated in a beautiful location. When you enter the hotel there is no air conditioning in the lobby and corridors. The superior room is moe like a standard room and for the first few days the coffee sachets that we used were not replaced.It does state in the website that the mini fridge is replenished on a daily basis that is not the case.This only applies to the Elite rooms. The bathroom tap in the room that we had was moving and was not stable.This also applies to the wash rooms outside as you go through to the pool. I had requested an extension to the stay and was told that I had to pay €35.00.I have never had to do this before. In general the food was not good . The website states and the brochure shows snacks as finger sandwiches and mini cakes.That is not the case as all you got was crisps and biscuits in individual packets normally given to with a cup of coffee/tea in a cafe.
Stayed 5 nights in Oct 2019
Response from Tha Management on 14 Oct 2019
We regret that your stay was not to your liking. I would like to explain some tips as there a few things to be pointed. We have no double standard rooms, only superior. Like you say the service with drinks in the mini fridge is only for Royal elite rooms. Check out time is 12.00. If you want to stay longer in the room, you have to pay extra as we will need someone to come to clean your room later. Depending on the new arrival's time, sometimes is not possible even if you want to pay this extra money. Snack is open from 13.00 till 17.00 everyday, when you go out to the pool you will see the kitchen with sandwichs, hamburgers, pizzas, salads etc.... All in all, I feel sorry for your disappointment and I hope that this will not make you to desist from visiting the island again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from La Direccion / The Management on 16 Oct 2019
Gracias por su valoracion.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from The Management on 17 Sept 2019
Many thanks for your rating.

8/10 Good

Verified traveller

Stayed 8 nights in Aug 2019
Response from The Management on 21 Oct 2019
Gracias / Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Relaxing Trip
Great hotel, very clean, good location and lots of choice at dinner. Would recommend and would go back
Stayed 7 nights in Aug 2019
Response from The Management on 2 Sept 2019
Thanks for your time to let us know how your stay has gone. We hope to welcome you back soon!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful! One of the best bays in the Balearics, The hotel is good, however air con in the corridors is poor and the gym is not very well equipped. Very clean and very nicely furnished hotel.
Stayed 7 nights in Jul 2019
Response from The Management. on 30 Jul 2019
Thank you very much for your feedback. We will continue working to improve those points that you point out.

6/10 Okay

Julia

Liked: Cleanliness
Disliked: Staff & service
Just ok
Hotel is what you would expect. Basic, clean all inclusive. But the service was not great, very disappointing that is was not possible to get a clean beach towel most days (and the first day we could not get a beach towel at all)
Stayed 6 nights in Jul 2019
Response from The Management on 23 Jul 2019
Many thanks for your feedback. We feel sorry for the inconveniences with the beach towels. The problem has been a delay in the replacement supply. Currently already it's normalized, but for a few days customers have been prejudiced.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic break
Great stay. Friendly staff. Views from a la carte restaurant were lovely. Food was superb. One minor catch was you have to pay €30 per person for the 4 course restaurant if you don't stay for more than 5 nights (not a big issue though). The water park was included in the all inclusive experience. Highly recommend this if you don't mind the steps down to the pool and the beach (about 25 steps)
Stayed 4 nights in May 2019
Response from The Management. on 27 May 2019
Thanks for your time to let us know how your stay with us has gone. We are very pleased to receive positive comments from our customers as they are very motivating and rewarding.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Staff friendly - clean rooms - good service - nice foods
Stayed 4 nights in May 2019
Response from The Management on 27 May 2019
Many thanks for your comments.Glad to see that you have enjoyed your days among us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the beach. The food was lovely and the staff were amazing.
Stayed 3 nights in May 2019
Response from The Management on 10 May 2019
Many thanks for your comments. Hope you decide to come back.

10/10 Excellent

Ali, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round excellent last minute break. Staff lovely and helpful . Really enjoyed our stay.
Stayed 4 nights in Oct 2018
Response from Hotel Management Sandos El Greco on 11 May 2019
Dear Ali, we are overjoyed with your 5 star rating review and wish to thank you for having stayed with us at our hotel. Moreover we will pass your warm words regarding our team and it is a huge motivation for us to continue our work of giving our guests the most pleasant holiday experiences. Hope to see you back soon this year on Ibiza at Sandos El Greco

10/10 Excellent

Curly, Newcastle upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and relaxing, but plenty to do with the hotel entertainment staff. Jenga, pool, crazy waterslides, yoga, walks, water aerobics.. whatever your age (16+) lots to enjoy. Food and drink, very good. Staff, fabulous. Nice to go to the beach (warm sun trap). €7 sunbed hire, but worth it. Rooms VERY clean, every day. Shame the swiming pool isn't heated, as being October.. the weather was nice (avaraged 24 degrees) , but water the water felt very cold.
Stayed 7 nights in Oct 2018
Response from Iñaki Recalde on 27 Oct 2018
Dear Curly, In the name of the Sandos el Greco Beach Hotel we would like to thank you for taking your time and writing a review about your experience here with us. We are very grateful you to share such warm and personal remarks concerning our facilities and services.We are looking forward to seeing you here at Sandos el Greco Beach Hotel again soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sandos
2nd time to this hotel, spotless, great location, food good. One small thing, the bottled water in your room mini bar should be replenished.
Stayed 7 nights in Oct 2018
Response from Iñaki Recalde on 11 Oct 2018
Dear Ian, thank you very much for renewed confidence in our hotel, we really appreciate all your nice comments and suggestions. Receive a very cordial greeting.

8/10 Good

Alison, Bedford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel right on beach
Lovely hotel immaculately clean. Food great and staff amazing
Stayed 4 nights in Sep 2018
Response from Iñaki Recalde on 11 Oct 2018
Dear Alison, thank you so much for your nice words about your recent stay here at Sandos el Greco Beach Hotel. All the staff is looking forward to seeing you all here again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goid position for beach snd town
Lovely hotel in a very nice place great for a relaxing break
Stayed 5 nights in Sep 2018
Response from Iñaki Recalde on 23 Sept 2018
Dear guest, Thank you so much for your nice comments and valuations about our hotel and wonderful location.

6/10 Okay

Erica

Liked: Property conditions & facilities
some things desired
Who: my mom and I When: August 17-22 2018 Why: vacation getaway from US/California The 'All Inclusive' at this location is notably different than what we're accustomed to as repeat visitors to many areas including Mexico / Carribean / Don Rep which offer AI Ends at 11pm Drinks are self serve/no service to pool seat or beach area - you must to to bar and they have large punch bowls served with a pre made mix- that after some time is watered down and became a 'dead' drink The rooms Clean Beds a bit hard Bathroom very modern One dispenser with soap that's meant to be all I one- body was/shampoo/ conditioner : this threw us off and for what considers itself a '4 star' resort they should have shampoo and separate conditioner since we are going to have dry hair with the many visits to the pool and ocean The service- most staff were willing and happy to help, some responded as if we were bothering them when we asked for service such as lotion for the room because it wasn't replenished No ironing board in room - have to borrow and then return No safe access in room unless you pay 3 euros per day for the key The beach- public and so many locals and kiddos full it up by 11am so get up early because if not by this time the pool beds are all taken by yellow towels too The food: Lots of bland food- interestingly enough they have ingedriendts to give flavor to the foods but they don't utilize it - such as garlic salt and pepper when they grill meat
Stayed 5 nights in Aug 2018
Response from Iñaki Recalde on 3 Sept 2018
Dear Erica, In the name of Sandos el Greco Beach Hotel we would like to thank you for taking your time and writing a review about your experience here with us. Thank you for your positive comments and suggestions, they all are really helpful to keep on improving, at the same time we would like to apologize if some areas of our hotel did not make up your expectations. We will take note about all of your comments, they all are really helpful to keep on improving.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely all inclusive
Lovely stay at a lovely hotel. Helpful staff and great entertainment. Only downside was there not being dedicated shampoo and conditioner, just an dispenser on the wall. Lots of lovely other toiletries provided though.
Stayed 3 nights in Aug 2018
Response from Iñaki Recalde on 17 Aug 2018
Dear guest, In the name of the entire team of the Sandos el Greco Beach Hotel let me thank you for taking your time to write a review about your recent experience here with us. We are very pleased to read all your comments about your stay here with us and knowing you have had a great experience. On the other hand we will take note about your suggestions to continue improving our customer satisfaction. We look forward to seeing you here at the Sandos el Greco Beach Hotel again soon. Yours sincerely,

2/10 Terrible

Eli, Saint Louis, MO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of the staff were very rude, we were made to feel unwelcome. The rooms were not cleaned properly, we had to ask for new soap and shampoo each time after cleaning which was a huge inconvenience. No irons in the room, you have to borrow it from the front desk. Very very limited parking at the hotel, you have to use the public lot 10 min walk away. Overall very disappointing.
Stayed 8 nights in Aug 2018
Response from Iñaki Recalde on 19 Aug 2018
Dear guest, In the name of the Sandos el Greco Beach Hotel let me thank you for taking your time to write a review about your experience here with us. We do sincerely respect your point of view and at the same time we would like to apologize if some areas of our hotel did not meet your expectations. We would like you to know that we will take good care of all your suggestions to keep on working hard to improve day by day but keeping the same value for money that we have actually and seems to be so much appreciated by our guests. Yours sincerely,

8/10 Good

Saul, McAllen, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been to several all-inclusive resorts in the Caribbean and Central America so this was quite different. The property was definitely beautiful but it didn’t quite feel as welcoming. There were times where there was no available food during closing times between breakfast and lunch and after dinner. I was surprised at the lack of late night entertainment for an Adults-only resort.
Stayed 3 nights in Jul 2018
Response from Iñaki Recalde on 15 Aug 2018
Dear Saul, First of all thank you very much for sharing your stay with us.We also thank you for letting us know that you had a great experience at the hotel.On the other hand, we thank you for pointing out those areas in which we must continue to improve. That kind of comments is what helps us to continue improving the experience of our guests.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Def a 3 Star Hotel
Def more like 3 Star Hotel. More for older couples and families. The pool closes daily at 7pm and you must pay for the beach chairs, umbrella - not technically a beachfront hotel. The food and drinks were yummy. The rooms are dated. The shower and bathroom is nice with sink. Overall, I wouldn’t stay again but it’s cheap. About $40 can ride from airport and we went into the city twice $50 each way.
Stayed 3 nights in Jul 2018
Response from Iñaki Recalde on 9 Aug 2018
Dear Guest, We would like to thank you for taking your time and writing about your last experience here with us at Sandos el Greco Beach Hotel. We want you to know that we do sincerely respect your point of view and at the same time we would like to apologize if some areas of our hotel did not meet your expectations in some terms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018
Response from Iñaki Recalde on 11 Dec 2018
Thank you very much for your valuations.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Good food. Very clean and friendly. Excellent staff especially Juan who worked hard all evening to entertain
Stayed 7 nights in May 2018
Response from Iñaki Recalde on 17 Jun 2018
Thank you very much for taking the time to write so detailed about your holidays here with us at Sandos el Greco Beach Hotel. It was very pleasant to read all your positive comments about all our services and staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stuff and great food
Stayed 5 nights in May 2018
Response from Iñaki Recalde on 11 Jul 2018
Thank you very much for your comments, help us improve.Our staff is fully committed to offer our guests a perfect experience during your vacation

10/10 Excellent

ashley kim holloway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Hurlock, Chippenham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location - peaceful
Very nice part of the island and very scenic with pines forests back drops. Nice walk to other coves and the light house and turret made a good 5 mile walk. Hotel very nice and even though we were there for the last week of the hotel closing the staff still had energy and smiles. Hotel was a good standard. If we had anything we would change it would be the restaurant. Sometimes noisy as they cleared away plates etc in the main area and then wheeled them away would have been nicer if this was done away from the tables. The food was not always hot and the heat warmers may not be up to it. Also the hot food griddle didn't need to cook the food and stack it up as it wasn't busy enough and could have been cooked to order. A few lights in the trees would have made it more pleasant but apart from that a very nice holiday. Enjoyed the flumes and no children!
Stayed 7 nights in Oct 2017
Response from The Management. on 13 Dec 2017
Thank you for sharing your experiences with the Expedia community; it has been a pleasure to read your review and we are sure this will help many travellers to confirm that Sandos El Greco Beach Hotel is the perfect place for their vacation in Ibiza. Sorry about the problems with the warmers and show cooking. Unfortunately these problems occur at the end of the season when there are fewer people and we have a colder weather, which is precisely when we should monitor it more than ever. I hope that this will not make you to desist from visiting Sandos El Greco again.

10/10 Excellent

leon , uk.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel very close to beach.
Great location.food good,but same every day,sfaff were very good.
Stayed 4 nights in Oct 2017
Response from The Management. on 13 Dec 2017
In the name of Sandos El Greco Beach Hotel I would like to thank you for writing a review about your experience here with us. We promise to keep working with our food offer and pool area. Hope to see you again at El Greco.

10/10 Excellent

Julie, kent england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right next to the beach, which was really lovely clear water perfect for any water activity, would recommend this to anyone on there own or with small children
Stayed 7 nights in Oct 2017
Response from The Management on 13 Dec 2017
Many thanks for your feedback about your recent stay with us. Glad to see that in general you have really enjoyed your days among us. Just a little "but" with El Greco as small children must be 16 or more. Hope to see you back.

8/10 Good

jorge, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with wonderful staff.
Excellent staff and nice facilities, only thing is the bar area is nice and big but has only one TV set, also they should have music in the bar and the pool areas, playing a little bit louder. We noticed people stopping for a drink and leaving quite too soon, like there was nothing going on to keep them entertained.
Stayed 5 nights in Oct 2017

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017
Dear Guest, Thank you for your score. We hope to welcome you back to our hotel very soon! Sincerely, Management Team

10/10 Excellent

Sam, Hornchurch. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel close to the beautiful beach.
A lovely hotel although the pool area was always packed and a bit claustrophobic but having stayed here before we chose to stay again due the close proximity to the beach, even though the beds and parasols on the beach are very expensive. The hotel provide beach towels that can be changed daily. The buffet restaurant was good with a good variety available, although a little bland but that's to be expected when having to cater for so many people. The a la carte restaurant was great, lovely food with an attentive maitre d. The evening entertainment that was put on wasn't great with the exception of the two lads who were always around for the daily activities were great, they worked hard to include everyone, they were really friendly and very funny. The staff overall were polite, friendly and welcoming, the Manager was particularly good. The two lovely ladies in the Wellness Centre were really friendly. The massage was great! The rooms have had a refurb. and were much better than our previous stay, We had a superior room which had a queen sized bed, not the usual 2 singles pushed together. It would have been good if there was no charge for the room safe though. The overall look and feel of the hotel is bright, modern and very clean. The hotel benefits from now being adults only. We will definitely stay here again.
Stayed 7 nights in Aug 2017
Response from The Management. on 16 Sept 2017
Thank you for sharing your experiences with Expedia's community; it has been a pleasure to read your review and we are sure this will help many travellers to confirm that Sandos El Greco Beach Hotel is the perfect place for their vacation in Ibiza.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great location
The hotel is very nice and is located right by the beach. The foods was very good and the staff also nice. We really enjoyed our time at the hotel. Couple donwsides: (1) You could hear everything from one rooom to the next. We could hear when the personnel was doing the cleaning upstairs and were moving the furniture around. (2) There are not sufficient parking spaces. If you don't find a space by the hotel you must go to the maid road park there and walk back. (3) Also, the first two nights we had a room where the badroom was not working properly and some bad odor came out. After we asked them to look at it twice we were moved to another room which was really nice :)
Stayed 5 nights in Aug 2017
Response from Director on 2 Sept 2017
Many thanks for posting your review on Expedia. We really appreciate you taking this time that help us to improve our facilities and service . We will keep working to get this "cons better".

10/10 Excellent

lorraine, london . england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic all round
Great staff also great variety of good entertainment is brilliant also the pool games in the water park is a must had a great laugh and fantastic time would obviously go back for 2nds and 3rds
Stayed 10 nights in Jul 2017
Response from The Management. on 12 Aug 2017
Many thanks for posting your review on Expedia. Satisfied customers are the best advertisement we can have. Hope to see you back !!!!

10/10 Excellent

Ann, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel - very close to the beach
It was a very good hotel, just refurbished so great condition. Room was comfortable and very clean - air conditioned, only point I'd make is it was set at 18 degrees and you couldn't make it go any cooler. TV with quite a few English channels. Good entertainment - varied every night. Great food, pleasant staff. Pool bar and pool snacks - so you do not go hungry! Would recommend a stay here!
Stayed 7 nights in Aug 2017
Response from The Management. on 12 Aug 2017
Thanks for your time to let us know how your stay has gone. We are very pleased to receive positive comments from our customers as they are very motivating and rewarding. Hope to see you back!!!!