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Reviews of azuLine Hotel Pacific

3 out of 5
azuLine Hotel Pacific
C/ Londres 2, Sant Antoni de Portmany, Ibiza

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 88 reviews" "
Rating 8 - Good. 41 out of 88 reviews" "
Rating 6 - Okay. 16 out of 88 reviews" "
Rating 4 - Poor. 6 out of 88 reviews" "
Rating 2 - Terrible. 3 out of 88 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Dylan

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Daniel R.S., azuLinehotels Customer Service on 30 Oct 2023
Dear Dylan, Thank you very much for choosing us and also for sharing your review on this site. We are delighted to see that you enjoyed a great stay with us and we look forward to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
7/10 - Good (Happy Stay)
Overall great stay short 5 day stay, room was clean only a few downsides really the lift broke 4 times with guests in it one of them having a panick attack which was not nice to see, the aircon wasn’t as cool as you would expect for 25 degrees plus, you cannot have drinks with the evening meal for half board unless they are purchased onsite, also be careful when you eat the scrambled egg it had tuna in without any signage (would be nice if you like tuna though lol) but still overall would stay again.
Stayed 4 nights in Sep 2023
Response from Daniel R.S., azuLinehotels Customer Service on 20 Sept 2023
Dear Matthew, Thank you very much for sharing your opinion with everyone on this site. On the one hand, we are pleased to read that you had a great stay and that our spotless cleaning was up to your level of expectations. On the other hand, we are very sorry for the punctual technical issue with our lift. However, it has been already fixed by the technicians.As you mention, drinks are not included in the half board. Regarding the food, we would like to highlight that every product served is properly signed. Anyways, your feedback will be sent to our Food & Beverage department for consideration. Looking forward to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

10/10 Excellent

Natalia

Stayed 3 nights in Aug 2023
Response from Daniel R.S., azuLinehotels Customer Service on 30 Aug 2023
Dear Natalia, Thank you very much for this wonderful review. We are delighted to see that you enjoyed a perfect holiday in our hotel. We hope to enjoy your company again soon. Yours sincerely, Daniel R.S.azuLinehotels Customer Service

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough hotel with good amenities although the rooms are quite basic but still had everything I needed.
Stayed 6 nights in Jul 2022
Response from azuLinehotels Customer Service on 7 Dec 2022
Dear Ian, Thank you very much for writing a review. It is a pleasure for us to know that you enjoyed your stay and our rooms had everything to guarantee you a good experience.We will be very pleased to welcome you again. Best regards, Daniel R.S.azuLinehotels Customer Service

8/10 Good

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in good location
Nice stay, good hotel, very nice breakfast, pool area good with friendly 24 7 reception
Stayed 5 nights in Sep 2021
Response from azuLinehotels Customer Service on 7 Dec 2022
Dear George, Customer opinions are a big value for us. For this reason, we must thank you for sharing your comments with us. We are extremely pleased to know that our service has fulfilled your level of expectations. We hope to see you again. Best regards, Daniel R.S.azuLinehotels Customer Service

6/10 Okay

K

Travelled with group
Stayed 4 nights in Jul 2021
Response from azuLinehotels Customer Service on 7 Dec 2022
Dear K, Thank you for your review. We would like to know more about what we could improve to guarantee a better experience. Best regards, Daniel R.S.azuLinehotels Customer Service

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be upgraded to a four ⭐️
My wife and I stayed at the hotel for a long weekend in August and were both surprised that it wasn’t a 4 star hotel. On our arrival the receptionist was lovely and friendly and the good service continued from there. We had breakfast and evening meal included during our stay and we weren’t disappointed. The food was really fresh and lots of choice. Our room was clean, modern and fresh. The pool was good and the noise levels during the night (for Ibiza) was very good. We slept well. We don’t often go back to the same hotel as we like to stay in different places but we both agreed that we’d be back to stay the Pacific again. Easily a good 4 star!!! m
Stayed 4 nights in Aug 2019
Response from azuLinehotels Customer Service on 16 Aug 2019
Dear Leon, Thank you so much for letting us know that you and your wife have enjoyed a lovely holiday in our hotel. We hope you took wonderful memories home and we will certainly be delightful to have the opportunity of welcoming you again in a near future. Best regards, Rebecca G.P. azuLinehotels Customer Service

4/10 Poor

Dino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, great pool and the rest is noot good
The stay was OK in general. We stayed at this hotel for 9 nights and it was noicy the whole night, so we only slept 2 nights fine the rest of the nights was noicy and i had to go out of my bed to tell people not to make noice. The rooms was not so clean, and very old. The breakfast was not that good as they only had pork for meet and was angry when we asked them to make some omelet to us. The clearning og our plates was also too hard so we had the feeling that we should be done with our food fast so that the staff could get home earlier. In the bar the staff was nice and they wanted to give us a good experience. The pool was clean and there was a lot of chairs and the atmosphere was good.
Stayed 8 nights in Jul 2019
Response from azuLinehotels Customer Service on 15 Jul 2019
Dear Dino, First of all, we would like to express our gratitude to you for choosing azuLinehotels and for sending us your feedback, it is very important to us. Furthermore, we would like to apologize for any inconvenience suffered due to other guests behaviour and for not being able to provide you with the perfect holiday experience on this occasion. Our staff works very hard to ensure the rest of all our guests. On regards to the breakfast buffet and the room, we take good note. On a positive note, we would like to mention that it make us happy to learn that you have been pleased with the pool area and its atmosphere. We will continue to work very hard with the aim to live up the expectations of all our guests and we hope you will give us the opportunity to welcome you at one of our different azuLinehotels in a future. Kind regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location and base for all activities in san an area. Perfect for heading to one of the big clubs as nearby the disco bus stop at the bus station. The room is VERY basic so glad we hadn’t planned to spend long in the room. Pool is ok, could feature more loungers, other guests out first thing laying out towels making it tricky to get a bed later on. Breakfast offering was good for a hotel of this star rating.
Stayed 5 nights in Jul 2019
Response from azuLinehotels Customer Service on 15 Jul 2019
Dear guest, Thank you very much for providing us your rating and send us your feedback. It make us happy to learn that you have especially enjoyed the hotel' location and that the pool area and the breakfast buffet have been to your likeness. On regards to sun loungers and the room, we take note with the aim to constantly improve and better satisfy all our guests. Once more, thank you for choosing azuLinehotels. We look forward to welcoming you in the near future again. Best regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excellent

Darek, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic people, fantastic room and great location.
Stayed 1 night in Apr 2019
Response from azuLinehotels Customer Service on 28 May 2019
Dear Darek, Thank you so much for your fantastic review. We will certainly relay your praising comments to our whole team and we are sure they will be happy to know their efforts have been appreciated. We look forward to welcome you in the near future again. Best regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay at hotel Pacific
Great hotel, fab location, lovely breakfast as plenty to chose from, staff always helpful too! bus station and water taxis only a couple of mins walk from hotel which meant getting about was was so easy Lovely pool area with plenty of sun beds Highly recommended! Would definitely return
Stayed 7 nights in Sep 2018
Response from azuLinehotels Customer Service on 18 Sept 2018
Dear Suzanne, Thank you for sahring your great review. It make us very, very happy to know that you have enjoyed a lovely stay in our hotel and that its facilities, location and breakfast buffet have met your expectations. We are very grateful by your kind words towards our staff and we would be delighted if we have the opportunity to welcome you in the near future again. Best regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excellent

Tharu, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place at Sant Antonio.
1 minute away from the central bus station. Sant Antonio is the best location in Ibiza. Really nice friendly staff. Flexible for any matter. Really nice foods. Swimming pool also one of the best facilities in the hotel. I love Azu line hotel Pacific.
Stayed 5 nights in Sep 2017
Response from E-commerce on 29 Nov 2017
Dear Tharu Many thanks for sharing with us your experience at the hotel and for such a good comments. We are really happy to know the hotel was up to your expectations. We hope to have you again once more in Azuline Hotels. Best Regards

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel, Very Clean, Great Pool.
Great hotel very clean, rooms cleaned every day with fresh towels, free Air Con which worked! Plasma TV with English TV also free. Great Pool in the Sun all day with good chilled out tunes in the background. No problems whatsoever, easy check in/out etc.

6/10 Okay

liv, chch

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice and clean but VERY noisy
We enjoyed our stay, the staff were great very helpful. Nice and clean, and the entertainment was spot on. But the experience was let down a bit as we could here everything next door tvs going at 3am. People talking you could hear there conversations so disnt sleep well.

8/10 Good

Sam, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
We used this hotel for a 3 night stay for the closing parties at the end of September 2015, opting for half board as the price was so good! The room was plenty big enough for us - in fact it had an extra bed in - with bed side tables either side of the bed, a desk and chair and a balcony with 2 chairs. The room was clean and tidy, although we did find a few ants in the bathroom but it was only a couple each day so not a major issue in our eyes. The room also had free air con which although I don't think was adjustable it was cold enough to keep the room at a very comfortable temperature. Check in was a little slow but I think we were unlucky as a coach load of people appeared to be checking in just before us! We went half board, we didn't actually make use of the evening meal on any of our days there but we did make it down for breakfast one day. There was a good selection of your usual continental style breakfast items as well as plenty of fry up ingredients. The hotel pool area was a good size with plenty of sun beds. The hotel benefits from being right next to the Egg round about in San An, so is within a short walk to the bus station to catch the disco bus or plenty of shops to buy booze or visit the west end. It's also only a 10 min walk to Cafe Mambo to catch the sun set!

10/10 Excellent

MS natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I stayed at Azuline with 5 other girls. We took the number 9 bus from the airport (€4) to the bus station which is about a 3 minute walk to the hotel. There's lots of loungers by the pool and a bar that sells food and drinks throughout the day. The pool was large and had a great atmosphere, music was played throughout the day. We did request a pool view room and three rooms together but we didn't get that. Rooms on the second floor have not been renovated yet but we're still clean and of a good standard. Hotel reception is manned 24/7 and security check wristbands on arrival back to the hotel after a night out. They also walk the corridor to make sure people aren't making too much noise, which was good as we were able to sleep when we finally got in. We booked half board, there is a large buffet selection at breakfast and dinner. I'm quite picky with what I eat but there is something for everyone. We were told when booking that we got free wifi but on arrival told we had to pay. You can hire a safe for €3 a day with a €10 deposit. We would stay here again :)

8/10 Good

Peter, Northampton

Liked: Cleanliness, property conditions & facilities, room comfort
Exceeded expectations
As part of the small older contingent on a young lads Ibiza stag long weekender, I had braced myself for a crazy and slightly seedy experience at the chosen (by the lads) hotel. However was actually pretty good, exceeding expectations. Great value (£35 per night B&B) and location. OK don't go expecting a quiet UK style 4* experience, there were at least 4 large UK stag parties passing through during our stay and they certainly had their moments of fame by the pool (some bad langauge and nudity but nothing gross). Be aware that the hotel bar closes at midnight, which caught a few of our party out when they returned early (tired and emotional) from the town bars and clubs. Location is great, only a 5 minute walk to the West End bar strip but far enough away to be quiet when you needed to chill. Pool area is lovely and bar drinks were good value (2.50 EUR a pint). Breakfast buffet was better than expected with proper fried eggs & most importantly brown & red sauce! Don't expect any food outside of formal dining hours though, just crisps etc from the bar. Rooms were typical (clean & tidy no frills) but the aircon worked and the balconies were a good size. Wifi had to be paid for (E10/wk)and was apparently very slow. Room safes were also extra at 3E/day The hotel has NO car parking but we found spaces free in the Miniciple car park just over the road.. The staff were pleasant and I have to say VERY patient and understanding of my younger friends "exhuberance"!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Prabhjot Randhawa, Vancouver, Canada

Liked: Cleanliness, staff & service
Decent hotel- you get what you pay for
My friend and I, 2 females, came from Canada to visit Ibiza to party for the end of season parties; the hotel stay was decent, we got a great deal on it so we really got what we paid for. Hotel was cleaned daily, however, the cleaning ladies would knock and open the door at about 10 am each morning, never locking the door behind them, we kept our stuff locked in our suitcases whenever we left. The front desk people were helpful, easy to buy tickets for the clubs directly from them. Anotonio, the night conceirge was awesome, really nice guy! We never made it to breakfast, so can't comment on that. Location was great, just off the strip where you can find food and everything else you could possibly need and also a 5 min walk from the beach... right by the "egg", which made it easy for us to tell the cab drivers if they didn't speak great english. My complaint would be that the walls seem paper thin... we could hear every single cough, laugh, puke that our neighbours took. Lots of people from the UK staying in this hotel, constantly knocking (and by knocking I mean banging with their fists on the door at least 15 times, no joke!), screaming, yelling down the hall way. We never rested well... would I stay here again? Probably not, but if you're young, British, and can sleep through anything, you would probably enjoy your stay.

8/10 Good

H Taylor, Liverpool

Liked: Cleanliness
Disliked: Staff & service
Ibiza weekend!
Overall the stay was good. It's what you would expect of a 3 star hotel. Rooms were clean and my friend and I had a good room overlooking the pool. Hotel was of a young crowd which was fine for us as myself and 3x friends are between 28-35 yrs. Hotel staff were ok, not overly friendly but not rude either. Breakfast was simple but adequate and we optioned in for the half board but never ended up eating at the hotel because we had booked a couple of pool parties. Location is fine a just a 5-10 mins walk into the bay, hotel is near to Lidel and go carts on way to Evissa. Sunset strip is a 20 mins walk. Overall stay was fine, for what we intended, just a base to sleep.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
good hotel - maybe not so much for party goers
Hotel traits given nature of the holiday and area - very good Staff were rude and unapproachable Food standards were dissapointing

10/10 Excellent

Courtney, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th time in Ibiza, best hotel yet and cheapest.
Amazing hotel. Good atmosphere but chilled out as well not too much noise through the night. Food was good, definitely go half board, only made it to breakfast once but dinner was great. Cool staff and a great pool. Location is perfect for San Antonio, 2 mins to the disco bus or the west end.

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Staff & service
Staff at hoetel very nice and friendly. Accommodation and food fairly basic. The hotel is well within San Antonio. There were lots of young people staying at the hotel when I stayed so it's best for younger folk wanting to party day and night.

8/10 Good

Emily, Buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Pacific - great location
Hotel Pacific was great value for money. I went there for my 21st Birthday, June 2011, if you're looking for hotel that is close by to restaurants, bars, convenience shops and clubs but yet out of the main hussle and bussle, this is the place to be! It is located very close to 'the egg' - search this! Breakfast buffet within the bedroom rate was fantastic, just what you need if you've been out the night before!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top mais discipline a revoir
Sejour agreable just l hotel devrait avoir plus de discipline concernant le bruit c est ibiza ok..mais des gens en particulier une nationalite aucun respect cris jet de bouteille cannette dans les balcon .aucun respect de l heure du bruit sinon personnel au resto femme de menage tres sympa et top si vous avez besoin de quelque chose
Stayed 6 nights in Sep 2023
Response from Daniel R.S., azuLinehotels Customer Service on 10 Oct 2023
Chère Stephanie, En premier lieu, nous voudrions vous remercier pour avoir nous écrit votre commentaire sur ce site. Nous sommes extrêmement heureux de connaître que, grâce à l’amabilité de notre personnel du restaurant et du ménage, vous avez profité d’un bel séjour dans notre établissement. Car la satisfaction des clients est notre principale priorité, notre équipe est très engagé à l’heure d’assurer que les clients respectent les normes de l’hôtel et les repos de tous les clients. Or, nous sommes désolés si vous avez eu quelque inconvénient avec le bruit pendant votre séjour.Ce sera un vrai plaisir vous accueillir une nouvelle fois. Cordiales salutations, Daniel R.S.azuLinehotels Customer Service

8/10 Good

Noa

Liked: Staff & service
Goede service en prima kamers! Ontbijt was goed!
Stayed 3 nights in Jul 2023
Response from Daniel R.S, azuLinehotels Customer Service on 30 Aug 2023
Dear Noa, First of all, we would like to thank you for writing this nice review on this site. We are extremely pleased to read that you enjoyed the excellent service from our kind staff as well as the great quality of our breakfast. Looking forward to welcome you again soon. Best regards, Daniel R.S.azuLinehotels Customer Service

8/10 Good

Rosa Miriana

Travelled with partner
Liked: Staff & service, amenities
CIBO OTTIMO
Stayed 4 nights in Aug 2022
Response from azuLinehotels Customer Service on 7 Dec 2022
Dear Rosa Miriana, We would like to express our gratitude for your wonderful review regarding the quality of our food. We hope to see you again soon. Best regards,Daniel R.S.azuLinehotels Customer Service

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentile e sempre disponibile
Stayed 15 nights in Aug 2022
Response from azuLinehotels Customer Service on 7 Dec 2022
Dear Antonio, It is a pleasure for us to read that you have enjoyed the friendliness from our staff. We will be very pleased to welcome you again.Best regards, Daniel R.S.azuLinehotels Customer Service

6/10 Okay

Eleonora

Travelled with group
Disliked: Cleanliness
Aria condizionata troppo alta nella hall che fa ammalare generando uno sbalzo termico con l’esterno. Quando hanno pulito non hanno rimesso delle coperte. Colazione solo continentale con poca parte dolce
Stayed 6 nights in Aug 2022
Response from azuLinehotels Customer Service on 7 Dec 2022
Dear Eleonora, We regret to receive the feedback from your stay in our hotel, which seems we did not fulfil your level of expectations.Thank you very much for your comment, as this always helps us to improve our service. Best regards, Daniel R.S.azuLinehotels Customer Service

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien, bien situé et abordable
Stayed 5 nights in Sep 2021
Response from azuLinehotels Customer Service on 7 Dec 2022
Chère Joelle, On vous remercie pour avoir partagé votre expérience avec nous. C'est un vrai plaisir savoir que votre séjour s'est bien passé dans notre établissement. On serait très heureux de vous revoir. Cordialement,Daniel R.S.azuLinehotels Customer Service

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Bra utvalg på frokostbuffet, med kokk som steker pannekaker og egg. Veldig fint bassengområde! Ekstremt lytt og mange unge party people... Flere måtte bytte rom pga bråk på natta. Sentralt og bra beliggenhet!
Stayed 10 nights in Sep 2021
Response from azuLinehotels Customer Service on 7 Dec 2022
Dear guest, We are very happy to know that our passionately prepared gastronomy has left a good impression on you, aswell as the location and our swimming pool area. Thank you very much for your feedback. Best regards, Daniel R.S.azuLinehotels Customer Service

4/10 Poor

Pieternella

Travelled with group
Het hotel ligt op een top locatie, vlakbij het busstation en strand. Is verder erg basic. Niet heel schoon en erg gehorig. Ontbijt is prima maar niet heel bijzonder.
Stayed 3 nights in Sep 2021
Response from azuLinehotels Customer Service on 7 Dec 2022
Dear Pieternella,We are very pleased to know that you have chosen us to enjoy your experience. Our hotel is in a perfect location in order to discover the best beaches and places on the island.We are sorry if you found it a bit loud. We always do our best to guarantee a quiet stay to all our guests. We would like to express our gratitude for your feedback. Best regards, Daniel R.S.azuLinehotels Customer Service

8/10 Good

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Le séjour s’est bien passé. Chambre propre et spacieuse. Salle de bain spacieuse et fonctionnelle. Bonne expérience dans l’ensemble. Par contre j’aurais souhaité plus de variété au petit déjeune
Stayed 3 nights in Sep 2021
Response from azuLinehotels Customer Service on 7 Dec 2022
Cher Samuel,On est très heureux de savoir que vous avez eu une belle expérience dans notre hôtel. Le space et l'éclairage de nos chambres garatissent à nos clients un séjour parfait. Quant à la variété du petit déjeuner on prend notes afin qu'on puisse améliorer notre produit. Cordialement, Daniel R.S.azuLinehotels Customer Service

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nos gustó el personal del restaurante, superatento y entregado. También el hecho de tener piscina y la posibilidad de ducharnos después del check out. Muy bien ubicado el hotel. Las habitaciones limpias pero tuvimos que avisar en varias ocasiones que repusieran jabones y papel WC. Sin neveras. El picnic es demasiado simple y poco variado. Las paredes son de papel y avisamos a seguridad por ruido y música en otras habitaciones a las 4 de la madrugada y nos respondieron que hay que entenderlo, que la gente está de vacaciones. Aun así no tuvimos una mala estancia. Quizá el precio está por encima de la calidad debido a estas cosas. Si las mejoraran repetiríamos sin duda.
Stayed 11 nights in Aug 2021
Response from azuLinehotels Customer Service on 7 Dec 2022
Apreciado cliente, Nos agrada saber que ha disfrutado de la amabilidad de nuestro personal de restaurante, así como de la ubicación de nuestro hotel y la limpieza de las habitaciones. En cuanto a la variedad del picnic, tomaremos nota de cara a futuras situaciones. Hacemos todo lo posible por garantizar una estancia tranquila a nuestros clientes. Sin embargo, le pedimos disculpas si en su caso no fue así. Le estamos muy agradecidos por su opinión, ya que ello nos ayuda a mejorar nuestro servicio. Un cordial saludo, Daniel R.S.azuLinehotels Customer Service

10/10 Excellent

Loredana, Ibiza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto bello pulito cibo eccellente Personale molto cordiale Posizione fantastica nel centro
Stayed 4 nights in Oct 2019
Response from azuLinehotels Customer Service on 14 Oct 2019
Dear Loredana, We feel very grateful to you for this kind review. We hope you took home unforgettable memories and that you will join us again in your next visit to Ibiza. Best regards, Rebecca G.P.

2/10 Terrible

Alessio, NAPOLI, ITALIA

Travelled with group
Disliked: Cleanliness, property conditions & facilities
L'albergo non aveva nulla di speciale.. anzi solo difetti (e non esagero) : -Pulizie camere pessime, sposti il letto e trovi colonie di formiche, lenzuola senza cambiare in 10 giorni, le asciugamano idem, bagno che perdeva acqua sporca dal Wc, se malauguratamente la mattina ti cadeva un po di dentifricio nel lavandino é sicuro che lo trovi li al tuo ritorno. -Ristorante : ahimè essendo che lavoro nel settore potrei essere molto severo, ma non credo. Accoglienza = nessuno ad accoglierti in ristorante se non occasionalmente . Buffet colazioni : pessimo.. Essendo un buffet internazionale, davvero poca roba. Linea dolci completamente acquistata e nulla fatto in casa, di cuj di pessima qualità. Ci sono delle cioccolate e marmellate in monodose molto economiche., Pan cake pessimi! Meglio un chew - gum si mastica meglio. LINEA BUFFET CENA: PESSIMO, da premettere costo pasto della struttura molto basso e quindi tutti scarti di alimenti e di colazioni principalmente la sera. Pancetta e cipolla, cipolla e piselli, pollo riciclado del giorno prima, cannelloni e lasagne che Offendono L'Italia, credevo di averle viste tutte nella mia carriera da Chef.. e invece no! Insalata di pasta con frutta sciroppata e scarti di formaggio mattutini!!!! Ma davvero fate???? L'ergastolo ci vorrebbe. Continuerei per ore... In conclusione nulla di emozionante in questa Cucina, quel poco che ho assaggiato tutto senza sapore e privo di amore e passione per la Cucina. DOLCI PESSIMI
Stayed 9 nights in Sep 2019
Response from azuLinehotels Customer Service on 14 Oct 2019
Dear Alessio, We are extremely sorry to read that your holiday with us fell a short of your expectations. Our azuline Hotel Pacific*** is very much appreciated for our guest for its excellent value for money and its nice location and it has been quite disappointing to know that you have not been completely satisfied with your experiences with us. However, as our aim is to completely satisfy all our clients, we want you to know that we take your criticism seriously into account and will continue working hard. Once again, we would like to apologize not living up your expectations on this occasion. Yours faithfully, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019
Response from azuLinehotels Customer Service on 8 Oct 2019
Dear guest, We would like to take this opportunity to thank you for choosing azuLinehotels for your holiday and send us your assessment. On behalf of the whole team, we hope you enjoyed a great stay and that you will join us again in your next visit to Ibiza. Best regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excellent

Noémie, Cherbourg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très gentil et agréable. Buffet excellent, emplacement parfait, tout était très bien.
Stayed 2 nights in Oct 2019
Response from azuLinehotels Customer Service on 8 Oct 2019
Chère Noemi, Nous vous remercions énormement d'avoir partagé votre propre expérience chez azuLine Hotel Pacific. Nous sommes très heureux que vous avez apprécié la convivialité de notre personnel et notre buffet, deux grands piliers principaux. Aussi nous voulons vous remercier de souligné le bon emplacement de l'hôtel. Encore une fois, nous vous remercions de votre temps et espérons avoir l'occasion de vous recevoir à nouveau chez azuLinehotels bientôt. Salut, Rebecca G.P. azuLinehotels Customer Service

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cosa che più ci ha colpito è stata la disponibilità del personale. Essendo arrivati al sabato all' 1.30 di notte il sabato successivo ci hanno fatto recupersre la cena, ci hanno permesso di stare in piscina tutto il giorno anche dopo il check out e ci hanno fatto fare la doccia nella spa dell hotel. Cena sempre a buffet, molto abbondante e sempre molto varia. Hotel super consigliato. Posizione eccellente. Comoda ainsercizi, vicino alla movida ma comunque silenzioso.
Stayed 7 nights in Sep 2019
Response from azuLinehotels Customer Service on 1 Oct 2019
Dear guest, Thank you so much for this wonderful review. The fact that the detailed service and care of our guests from our friendly staff have had the desired effect, makes us very proud and we will, of course, relay your comments to all of them. It is also nice to know that you have enjoyed the location and we certainly hope, that you will join us again in your next visit to Ibiza. Best regards, Rebecca G.P. azuLinehotels Customer Service

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from azuLinehotels Customer Service on 16 Sept 2019
Dear guest, We would like to take this opportunity to thank you for choosing azuLinehotels for your holidays, although we regret to perceive that on this occasion we did not fulfil your expectations. We would have liked to receive more information about your experience, as this give us the opportunity to make improvements and thus provide all our guests a better experience. We hope you enjoyed a great holiday and that you will provide us with the opportunity to welcome you again at azuLinehotels in the future. Kind regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel vraiment propre et bien entretenu dans l’ensemble tant à l’intérieur qu’à l’extérieur. Nettoyage des chambres et de l’hôtel réalisé chaque jours plutôt qualitatif
Stayed 7 nights in Aug 2019
Response from azuLinehotels Customer Service on 21 Aug 2019
Dear guest, Thank you so much for choosing azuLinehotels for enjoying your recent holiday at Ibiza and for this kind review. We are very happy to know that our hotel has fulfill your expectations and that you appreciate the efforts of our housekeepers, to whom we will proudly congratulate on your behalf. We hope you have enjoyed a holiday full of unforgettable moments and that we will have the opportunity of welcoming you again in the near future. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pese a estar todo correcto, es un hotel muy anticuado, necesita de una renovación.
Stayed 1 night in Mar 2019
Response from azuLinehotels Customer Sevice on 7 Mar 2019
Apreciado Juan, Muchas gracias por enviarnos su opinión y valoración, es de gran importancia. Nos complace saber que los servicios del hotel cumplieron con sus expectativas. Hemos tomado nota de su observación con respecto a las instalaciones y la transmitiremos a la gerencia oportuna para su correcta consideración. Esperamos que haya disfrutado de una muy agradable estancia en Ibiza y tener la oportunidad de saludarlo nuevamente en un futuro cercano. Un saludo, Rebecca G.P. azuLinehotels Customer Sevice

10/10 Excellent

Paulo Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Óptima localização;óptima relação qualidade- preço
Hotel central, mas em localização tranquila; óptimas áreas comuns e muito limpasas; quarto minimalista mas confortável; Os profissionais do Hotel são simpáticos e prestáveis. O computador disponibilizado na sala para uso dos utentes não tinha o acesso ao e-mail a funcionar e a impressora não funcionou
Stayed 10 nights in Sep 2018
Response from azuLinehotels Customer Service on 17 Oct 2018
Dear Paulo, We would like to thank you for taking the time out of your day to send us your kind and constructive review. The fact that our services and facilities have met your expectations make us very happy and we would also like to thank you for your kind words regarding our team here. With reference to the inconvenience you have found on the lobby computer, we apologize. We will contact with the external provider to ensure its functioning. We hope that you had a pleasant journey home and that we will have the pleasure of your company in the future at one of our azuLinehotels. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien ubicado, céntrico pero tranquilo
Hotel de 3 estrellas que no defrauda, salvo por la falta de mininevera en habitación estándar. Habitaciones espaciosas con aire acondicionado y TV. Baño correcto. Buffet variado y para todos los gustos, comida bien elaborada, repites seguro! Piscina pequeña pero suficiente ya que no se trata de un macrohotel. Habitáculo con baño de cortesía para poder tomar una ducha después del check out, y con maletero con registro de depósito de maletas. Aunque éste dispone de cámara, faltaría poner un cierrapuertas aunque sea básico de brazo, para que no se quede abierta y pueda entrar alguien que no se haya identificado. Hotel tan céntrico que parece mentira lo alejado del ruido que está. Manteniendo la misma calidad-precio que hemos tenido este año, volveremos al que viene.
Stayed 10 nights in Aug 2018
Response from azuLinehotels Customer Service on 19 Sept 2018
Apreciado cliente, Muchas gracias por haber dedicado un momento de su tiempo a compartir su detallada, agradable y constructiva descripción acerca d su reciente estancia en nuestro azuLine Hotel. Nos alegra muchísimo leer acerca de sus amables palabras para todo nuestro equipo, quienes son, sin duda alguna, uno de los principales pilares de este hotel. Del mismo modo, nos complace saber que ha percibido la buena relación calidad precio ofrecida y que tanto nuestra selección de buffet, como la ubicación del estancamiento, han sido de su completo agrado. Hemos tomado nota de sus observaciones con respecto al equipamiento de la habitación y se han transmitido al departamento central oportuno para su consideración. De nuevo, muchas gracias por compartir su experiencia con nosotros y será todo un placer darles nuevamente la bienvenida en su próxima visita a Ibiza. Un saludo, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Marco, Roma

Liked: Staff & service, property conditions & facilities
Ottimo rapporto qualita'/prezzo
Condiderando la citta' non particolarmente adatta alle famiglie, ottimo Hotel centrale ma allo stesso tempo fuori dal caos e vicinissimo al capolinea di tutti i bus. Mezza pensione a un prezzo irrisorio ma di discreta qualita' percio consigliata sicuramente. Stanze carine non pulitissime ma personale sempre disponibile e professionsle.
Stayed 7 nights in Aug 2018
Response from azuLinehotels Customer Service on 11 Sept 2018
Dear Marco, Thank you for send us your feedback. We are very happy to know that the location of our azuLine Hotel and also the half board accommodation option, have met your expectations. It is also nice to know that our rooms has been to your likeness, although we lament reading about your observation regarding cleanliness. As this is of major importance to azuLinehotels, we promise to send your comment to the hotel manager for consideration. At last but not least, we thank you for your kind words about our team, they are one of our hotels main strengths and we will certainly pass on your compliments to all. Once again, thank you for your review and we very much hope that you will continue to include azuLinehotels in your future holiday arrangements. Kind regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from azuLinehotels Customer Service on 18 Aug 2018
Apreciada Claudia, Muchas gracias por su valoración. Esperamos que haya disfrutado de una muy agradable estancia en nuestro azuLine Hotel y tener el placer de recibirla de nuevo en su próxima visita a Ibiza. Un saludo, Rebecca G.P. azuLinehotels Customer Service

6/10 Okay

Mattia, Mantova

Liked: Cleanliness, staff & service
Comodo a tutto
Hotel comodo a tutte le esigenze necessarie. A pochi passi dalla stazione dei bus, dal mare, dai ristoranti, supermercati e tanto altro. Pulizia buona. Unica pecca le bevande nei pranzi sono a pagamento. Comprensibile magari le bibite o birra o vino ma almeno l acqua si potrebbe metterla gratuita.
Stayed 4 nights in Jul 2018
Response from azuLinehotels Customer Service on 14 Aug 2018
Dear Mattia, First of all, we would like to thank you for choosing our azuline Hotel Pacific for your recent holiday and for taking the time out of your day to send us your review. We are happy to know that you found the location of our hotel perfect. We have taken note about your constructive feedback, as we are always grateful to receive suggestions on how we can improve our hotel to better satisfy our guests. We hope to have the pleasure of your company in the not too distant future at one of our azuLinehotels, and once more, we thank you for your feedback. Kind regards, Rebecca G.P. azuLinehotels Customer Service

2/10 Terrible

Ilaria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delusa
Per due notti non abbiamo dormito a causa di feste nelle camere musica urla da mezzanotte alle 4:30. Abbiamo segnalato il Disagio ma non abbiamo comunque dormito. Le asciugamano non le hanno cambiate e il bagno era sporco.
Stayed 2 nights in Aug 2018
Response from azuLinehotels Customer Service on 21 Aug 2018
Dear Ilaria, First of all, we are extremely sorry to read that we were not able to fulfil your expectations during your stay with us. Our staff do our best to assure the tranquillity of our establishment and always ask our guests to respect the rest of all our guests, avoiding making noises in the rooms, corridors and common areas. Please accept our sincere apologies for any inconvenience suffered. Regarding your impressions about the cleanliness, and being this of major importance to azuLinehotles, we have forwarded with immediately effect your comments to the hotel management to reinforce our strength protocols and procedures. Once again, we thank you for choosing azuLinehotels for your holiday to Ibiza, we apologize for not having totally meet your expectations on this occasion and hope that you will offer us another opportunity to serve you in the future. Kind regards, Rebecca G.P. azuLinehotels Customer Service