Outdoor pool, pool umbrellas, pool loungers

Reviews of Novotel Hyderabad Convention Centre Hotel

5 out of 5
Novotel Hyderabad Convention Centre Hotel
Novotel & HICC Complex, (Adjacent to Hitec City), Hyderabad, Telangana

Reviews

8.0

Very good

Rating 10 - Excellent. 76 out of 178 reviews" "
Rating 8 - Good. 53 out of 178 reviews" "
Rating 6 - Okay. 23 out of 178 reviews" "
Rating 4 - Poor. 12 out of 178 reviews" "
Rating 2 - Terrible. 14 out of 178 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Meghana

Stayed 1 night in Nov 2023
Response from Megha Shaw on 7 Dec 2023
Dear Ms. Meghana,We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Megha ShawGuest Experience Manager

10/10 Excellent

Venkata

Liked: Amenities
Good service
Stayed 1 night in Aug 2023
Response from Megha Shaw on 31 Aug 2023
Dear Mr. Venkata,We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Megha ShawGuest Experience Manager

4/10 Poor

Anita

Business traveller
Just not what they used to be :(
Hotel needs to invest in in-room upgrades. Leaky faucets & old shower heads, leaky tea kettle. I had a very early morning departure & both desk people were crabby, rude, and generally dismissive. Also, hotel location is isolated on a 3km radius gated compound.
Stayed 5 nights in Aug 2023
Response from Megha Shaw on 30 Aug 2023
Dear Ms. Anita, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Convention Centre. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megha Shaw Guest Experience Manager

6/10 Okay

Ravichandra

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad maintenance
The bed springs are gone on one side completely
Stayed 1 night in Aug 2023
Response from Megha Shaw on 30 Aug 2023
Dear Mr. Ravichandra, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Convention Centre. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megha Shaw Guest Experience Manager

10/10 Excellent

Jeffrey, Longview

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, this is a beautiful facility with incredible amenities and staffing. I added a room during our stay & accidentally booked it at the wrong Novotel. One of your staff helped me fix that reservation and set things straight. Amazing Employee!!
Stayed 5 nights in Apr 2023
Response from General Manager on 3 Aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre. It is always a beautiful experience to receive positive feedback's from our guests. We believe in Symphony of colors which come along with our guests beautiful smiles.We are thankful that you have appreciated our property and our service. Novotel Hyderabad Convention Centre Family is inspired by your review and keep up the same level of services throughout.Hope to see you again very soon!Warm Regards,Rubin CherianGeneral Manager- Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

8/10 Good

Farhan

Stayed 3 nights in Feb 2023
Response from General Manager on 3 Aug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre. It is always a beautiful experience to receive positive feedback's from our guests. We believe in Symphony of colors which come along with our guests beautiful smiles.We are thankful that you have appreciated our property and our service. Novotel Hyderabad Convention Centre Family is inspired by your review and keep up the same level of services throughout.Hope to see you again very soon!Warm Regards,Rubin CherianGeneral Manager- Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

2/10 Terrible

Fnu

Stayed 1 night in Feb 2023
Response from General Manager on 3 Aug 2023
Dear Guest,We very much appreciate your comments regarding your experience at the Novotel Hyderabad Convention Centre.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to Novotel Hyderabad Convention Centre.in the near future.Yours sincerely,Rubin CherianGeneral Manager- Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

Sridevi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff
Stayed 1 night in Feb 2023
Response from General Manager on 3 Aug 2023
Dear Guest,We very much appreciate your comments regarding your experience at the Novotel Hyderabad Convention Centre.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to Novotel Hyderabad Convention Centre.in the near future.Yours sincerely,Rubin CherianGeneral Manager- Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

2/10 Terrible

Ashwin

Liked: Staff & service
Disliked: Amenities

8/10 Good

ambrish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for convention best location
Stayed 1 night in Nov 2022
Response from Manuj Ralhan on 30 Nov 2022
Dear Thank you so much for your rating. We thank you for your support and patronage and look forward to having more opportunities to be of service.Best Regards, Manuj RalhanDirector of Operations Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre.

10/10 Excellent

Sudhanshu

Stayed 2 nights in Oct 2022

10/10 Excellent

Ramesh

Stayed 1 night in Sep 2022
Response from Manish Dayya on 1 Oct 2022
Dear. Ramesh,We would like to thank you for taking the time to tell us about your experience following your recent visit at Novotel Hyderabad Convention Centre.We are pleased to read that you had an enjoyable stay in our hotel. It is very encouraging as our guest’s satisfaction is our first concern.I hope we will have the pleasure of welcoming you again soon in Novotel Hyderabad Convention Centre.Best Regards, Manish Dayya,General ManagerNovotel Hyderabad Convention Centre & Hyderabad International Convention Centre

8/10 Good

Paul William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 3 nights in Sep 2022
Response from Manish Dayya on 20 Sept 2022
Dear. Paul William,Thank you so much for your rating .We thank you for your support and patronage and look forward to having more opportunities to be of service.Best Regards, Manish Dayya,General ManagerNovotel Hyderabad Convention Centre & Hyderabad International Convention Centre

4/10 Poor

Zareena

Travelled with family and small children
Disliked: Staff & service
Stayed 7 nights in Aug 2022
Response from Manish Dayya on 26 Oct 2022
Dear Guest,Thank you for choosing Novotel Hyderabad Convention Centre on your recent visit to Hyderabad.We deeply regret to learn that your overall experience did not meet your expectation. We hope you will give us another opportunity to serve you better in the future visits.We look forward to welcome you back soon.Best Regards

2/10 Terrible

CHANA

Stayed 1 night in Aug 2022

2/10 Terrible

Ashish

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom Toilet flush tank system was pathetic. There was no pressure to water. Once you flush you need to wait for minimum of 2 minutes to flush next time. we reported this issue to the hotel front desk reportedly they never acknowledged the problem. Very Bad.
Stayed 3 nights in Aug 2022
Response from Manish Dayya on 1 Sept 2022
Dear. Ashish,Greetings from Hyderabad Convention Centre!I regret that your overall experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience caused youIt is always disappointing to learn that our systems and people failed to deliver on this occasion. I have personally taken up the issue with my team.Please be rest assured that we are taking the appropriate measures to address the problem and the same is being given highest priority.At Novotel, we strive to provide an environment of superior care and service experience for every guest, therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best Regards, Manish Dayya,General ManagerNovotel Hyderabad Convention Centre & Hyderabad International Convention Centre.

10/10 Excellent

Srini, Columbia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and clean
Stayed 1 night in Jul 2022
Response from Manish Dayya on 21 Jul 2022
Dear. Sirini, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

Kiran Kumar

Stayed 1 night in Jun 2022
Response from Manish Dayya on 11 Jul 2022
Dear. Mr. Kiran, Thank you so much for your rating. We thank you for your support and patronage and look forward to having more opportunities to be of service. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

2/10 Terrible

sai

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in May 2022
Response from Manish Dayya on 26 Oct 2022
Dear Guest,Thank you for choosing Novotel Hyderabad Convention Centre on your recent visit to Hyderabad.We deeply regret to learn that your experience did not meet your expectation.We request you to provide us with another opportunity to regain your sentiments and make your stay memorable in future.We look forward to welcome yo back soon.Best Regards

8/10 Good

Venkata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, including a bath tub. Clean facilities, friendly staff, great room service.
Stayed 4 nights in May 2022
Response from Manish Dayya on 22 Jun 2022
Dear Mr. Venkata, Greetings from Hyderabad Convention Centre! We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to be your hosts soon in the near future. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

Satya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Overall well satisfied with the stay.
Stayed 1 night in May 2022
Response from Manish Dayya - General Manager on 9 May 2022
Dear Mr. Satya, Thank you for choosing Novotel Hyderabad Convention Centre. We are pleased to learn that you enjoyed the delectable breakfast and overall service. We look forward to welcome you back soon.

6/10 Okay

HARIKRISHNA

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 2 nights in Mar 2022
Response from Manish Dayya - General Manager on 4 May 2022
Dear Guest, Thank you for rating us on your recent stay with us at Novotel Hyderabad Convention Centre. We regret to learn that you were not satisfied with your stay. May we request you to share any specific feedback for us to take any necessary action and ensure that we enhance your experience on your future stays.

6/10 Okay

anwesh

Liked: Amenities
Stayed 27 nights in Mar 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. I will recommend it to others.
Stayed 7 nights in Mar 2022
Response from Manish Dayya on 16 Mar 2022
Dear Mr. John, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

8/10 Good

Kambhampaty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit set back but very quiet and nice
Stayed 3 nights in Mar 2022
Response from Manish Dayya on 26 Mar 2022
Dear Kambhampaty, Thank you for sharing you rating and valuable feedback. We are delighted to learn that you had a comfortable stay with us and we look forward to welcome you back soon for many more memorable stay. Best Regards,

10/10 Excellent

Chandrababu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manish Dayya on 26 Feb 2022
Dear Mr. Chandrababu , It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

4/10 Poor

Ajay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great stay
Chechen took Almost an hour. Room is not great. There is no hair dryer in the room. Tub is low grade. They kept only 1 big and one small which I did not expect.
Stayed 1 night in Jan 2022
Response from Manish Dayya on 31 Jan 2022
Dear Mr. Ajay, I regret that your overall experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience caused to you. It is always disappointing to learn that we failed to deliver on this occasion. May we request you to please spare a few moments of your valuable time and share specific feedback on h6182-fo4@accor.com which will enable us to enhance your overall experience in future. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention

10/10 Excellent

Rahul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Manish Dayya on 31 Jan 2022
Dear Mr. Rahul, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

G NIKHILESH

Stayed 3 nights in Dec 2021
Response from Manish Dayya on 15 Dec 2021
Dear Mr. Nikhilesh, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

Shivaji

Stayed 1 night in Dec 2021
Response from Manish Dayya on 26 Oct 2022
Dear Guest,Thank you for choosing Novotel Hyderabad Convention Centre on your recent visit to Hyderabad.We are elated to learn that you had a fantastic stay.We look forward to welcome yo back soon for many more memorable experiences.Best Regards

8/10 Good

Venkataramana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is good.
Stayed 2 nights in Dec 2021
Response from Manish Dayya on 15 Dec 2021
Dear Mr. Venkataramana, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

Jayalakshmi

Stayed 1 night in Nov 2021
Response from Manish Dayya on 15 Dec 2021
Dear Ms. Jayalakshmi, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

2/10 Terrible

Shabir

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021
Response from Manish Dayya on 26 Oct 2022
Dear Guest,Thank you for choosing Novotel Hyderabad Convention Centre on your recent visit to Hyderabad.We deeply regret to learn that your experience did not meet your expectation.We request you to provide us with another opportunity to regain your sentiments and make your stay memorable in future.We look forward to welcome yo back soon.Best Regards

10/10 Excellent

srinivasa

Stayed 6 nights in Nov 2021

10/10 Excellent

Tulika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An extreme
Stayed 8 nights in Aug 2021
Response from Manish Dayya on 18 Sept 2021
Dear Ms. Tulika, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Disappointed....
Disappointing experience. 1. Room matress is so soft that you will sink and end up having stiff back next morning. 2. Bed makes terrible screeching noise everytime roll or get out of bed. 3. Restaurant food, especially outdoor coffee counter and dosa counters are terrible. You will get warm beverages even aftet your request for hot coffee. 4. Overall food taste and arrangement is below average and tasteless except that everything is damn spicy.... Overall our two night stay was disappointing....
Stayed 2 nights in Aug 2021
Response from Manish Dayya on 30 Aug 2021
Dear Mr. Murali, Greetings from Hyderabad Convention Centre! I regret that your overall experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience caused you. It is always disappointing to learn that our systems and people failed to deliver on this occasion. Please be rest assured that we will take appropriate measures to address the problem highlighted and the same is being given highest priority. At Novotel, we strive to provide an environment of superior care and service experience for every guest, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

Ruthwik

Stayed 1 night in Aug 2021
Response from Manish Dayya on 18 Sept 2021
Dear Mr. Ruthwik, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

Shrirang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.. typical of Novotel. Thanks!
Stayed 1 night in Aug 2021
Response from Manish Dayya on 30 Aug 2021
Dear Mr. Shrirang, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

10/10 Excellent

Dr.Saniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More breakfast varieties would be great
Stayed 1 night in Aug 2021
Response from Manish Dayya on 18 Sept 2021
Dear Dr Saniya, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. Thank you so much for your generous rating, your feedback regarding breakfast is duly noted for necessary steps to be taken. We look forward to welcome you in near future. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

6/10 Okay

Vasudeva Reddy

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Manish Dayya on 30 Aug 2021
Dear Mr. Reddy, It has been our pleasure to welcome you at Novotel Hyderabad Convention Centre and we thank you for sharing feedback about your recent visit. We hope to deliver more such experiences for you on your future visits to our hotel. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Help to increase room size of standard rooms
Stayed 1 night in Aug 2021
Response from Manish Dayya on 15 Aug 2021
Dear Guest , Thank you for sharing your valuable feedback, would like to bring it to your kind attention, the standard rooms are same size, however we have options of suite rooms available in bigger size, for your comfort. At Novotel, we strive to provide care and service experience for every guest. It is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
OK, but needs to improve more!! My observations * I noticed dust on the doors at start and till vacate... Needs to be vacuumed well.... * the system is poor and not up to the 5star dynamic.... Because, for recharge of my room key card I have gone to the reception, hotel staff immediately came to me and recharged the key card and gave to me.... OK, but the room didn't open.... By the time floor manager is coming and I asked him immediately he gave another key card !! Otherwise, I have to go reception again and come back.... *i have seen other customers are also discussing such type of complaints at the reception/ lobby.....
Stayed 1 night in Aug 2021
Response from Manish Dayya on 15 Aug 2021
Dear Guest , Thank you for the feedback and we regret for the inconvenience caused. Due to guest safety and privacy protocols, without confirming the guest name new room key is not allotted. However your feedback is well noted for necessary steps to be taken. At Novotel, we strive to provide care and service experience for every guest. It is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very spacious rooms and property is also very good especially for the family kids will enjoy the pool and playground...... Truly unprofessional staff they even dont know how to speak very disappointing and very rude they need some serious training how to behave infront of customers... Because of the property its full of customers,.....
Stayed 1 night in Jul 2021
Response from Manish Dayya on 4 Aug 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Convention Centre. It is disheartening to know that your experience did not meet your expectations during the stay at Novotel. please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take appropriate measures to address the highlighted concern and prevent future occurrence. Regards Manish Dayya General Manager

10/10 Excellent

Ramakrishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Manish Dayya on 28 Jul 2021
Dear Guest, Greetings from Hyderabad Convention Centre! We very much appreciate your comments regarding your stay at the Novotel Hyderabad Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will indeed serve as an encouragement to all of our team members as we strive to continuously improve the quality of our product & services. Thank you again for sharing your experience, and we hope to be your hosts soon in the near future. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
There is smoking smell in all suites although smoking is not permitted inside the suites. Service is not good.
Stayed 3 nights in Jul 2021
Response from Manish Dayya on 28 Jul 2021
Dear Guest , Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Convention Centre. It is disheartening to know that your experience did not meet your expectations during the stay at Novotel. please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards Manish Dayya General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ambiance and we can spend some good time over the place
Stayed 2 nights in Jul 2021
Response from Manish Dayya on 17 Jul 2021
Dear Guest , Thank you for such a wonderful feedback. Your such kind comments motivates the team to perform with utmost diligence. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you. At Novotel, we strive to provide care and service experience for every guest. . Thank you once again and we look forward to the pleasure of welcoming you soon. Best Regards, Manish Dayya General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This properly is very family friendly and my kids liked it.
Stayed 1 night in Jul 2021
Response from Manish Dayya on 17 Jul 2021
Dear Guest, Thank you for such a wonderful feedback. Your such kind comments motivates the team to perform with utmost diligence. It is our goal to provide consistent and top-notch services to all our guests and I'm happy to know we were able to achieve that through you. At Novotel, we strive to provide care and service experience for every guest. . Thank you once again and we look forward to the pleasure of welcoming you soon. Best Regards, Manish Dayya General Manager

6/10 Okay

Vijay

Travelled with family
Liked: Room comfort
Stayed 2 nights in Jul 2021
Response from Manish Dayya on 11 Jul 2021
Dear Vijay, Thank you so much for your rating. We thank you for your support and patronage and look forward to having more opportunities to be of service. Best Regards, Manish Dayya, General Manager Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
1. Cleanliness is poor. The bathrooms have mold. 2. Very rude staff. 3. Food in the restaurant is very bad. I tasted the olives and found that they tasteless. 4. The staff is not well trained at all. 5. I booked two rooms. Upon arrival I picked up the keys of the rooms. One room was not cleaned and it was trash.
Stayed 1 night in Jun 2021
Response from Manish Dayya on 4 Jul 2021
Dear Guest ,Greetings from Hyderabad Convention Centre! We regret that your overall experience did not meet your expectations, please allow us to express our sincerest apologies. It is disappointing to learn that our staff and services failed to deliver on this occasion. At Novotel, we strive to provide an environment of superior care and service experience for every guest, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Manish Dayya ,General Manager