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Reviews of Novotel Hyderabad Airport Hotel

5 out of 5
Novotel Hyderabad Airport Hotel
Rajiv Gandhi International Airport, Shamshabad, RR District, Hyderabad, Andhra Pradesh

Reviews

8.0

Very good

Rating 10 - Excellent. 288 out of 658 reviews" "
Rating 8 - Good. 183 out of 658 reviews" "
Rating 6 - Okay. 96 out of 658 reviews" "
Rating 4 - Poor. 40 out of 658 reviews" "
Rating 2 - Terrible. 51 out of 658 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sudesh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, pleasant place to stay, overseas standard.
Stayed 1 night in Mar 2024
Response from Sukhbir Singh. on 6 Apr 2024
Dear Mr. Sudesh,Thank you for your positive review. Thank you for choosing Novotel Hyderabad Airport for your recent stay !! We appreciate your positive feedback. We are glad to know that your overall experience was satisfactory. Our staff is dedicated to providing the utmost support to all our guests and we strive to create a comfortable and enjoyable atmosphere for our guests and we are glad that we were able to deliver this. We hope to have the opportunity to welcome you back in the near future.Feel Welcome, Sukhbir Singh.

10/10 Excellent

Khalid, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sukhbir Singh. on 4 Apr 2024
Dear Mr. Khalid,Thank you for your positive feedback regarding your stay !! We are delighted to hear that you had an extremely great experience. Our staff is dedicated to providing the utmost support to all our guests and we strive to create a comfortable and enjoyable atmosphere for our guests and we are glad that we were able to deliver this. Looking forward to welcoming you back soon.Feel Welcome, Sukhbir Singh.

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sukhbir Singh. on 2 Apr 2024
Dear Mr. Harry, Thank you for taking the time to give us your feedback!!We're sorry to hear that your experience with our hotel was not up to your expectations. At Novotel Hyderabad Airport, we strive to provide all our guests with the highest standards of service, and we are disappointed to hear that this did not happen for you. We understand how important it is for you to have an enjoyable stay, and we apologize for any inconvenience this might have caused. If there is anything else we can do for you, please do not hesitate to reach out. Feel Welcome,Sukhbir Singh.

6/10 Okay

Nagarjun, MENOMONEE FALLS

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I only chose it because of proximity to airport. The staff at the restaurant were some of the worst I have seen.
Stayed 2 nights in Mar 2024
Response from Sukhbir Singh. on 17 Mar 2024
Dear Nagarjun, We apologize for the disappointment with the restaurant staff. At Novotel Hyderabad Airport, we strive to offer exceptional service. Your comments have been duly noted and will be taken into account as we continue to improve our facilities. Thank you for bringing these matters to our attention.Feel Welcome, Sukhbir Singh.

6/10 Okay

Ravi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sukhbir Singh. on 17 Mar 2024
Dear Mr. Ravi, We are delighted to hear about your excellent stay with us at Novotel Hyderabad Airport !!We are glad to know that your overall experience was satisfactory. Should you have any further comments or suggestions, please do not hesitate to reach out to us. Looking forward to welcoming you back soon.Feel Welcome, Sukhbir Singh.

2/10 Terrible

Lakshmi

Stayed 1 night in Mar 2024
Response from Sukhbir Singh. on 4 Apr 2024
Dear Ms. Lakshmi,Thank you for taking the time to give us your feedback !We're sorry to hear that your experience with our hotel was not up to your expectations. At Novotel Hyderabad Airport, we strive to provide all our guests with the highest standards of service, and we are disappointed to hear that this did not happen for you. We understand how important it is for you to have an enjoyable stay, and we apologize for any inconvenience this might have caused. If there is anything else we can do for you, please do not hesitate to reach out. Feel Welcome,Sukhbir Singh.

10/10 Excellent

JEEVAN

Stayed 1 night in Mar 2024
Response from Sukhbir Singh. on 30 Mar 2024
Dear Mr. Jeevan, Thank you for your positive feedback regarding your stay !! We are delighted to hear that you had an extremely great experience. Our staff is dedicated to providing the utmost support to all our guests and we strive to create a comfortable and enjoyable atmosphere for our guests and we are glad that we were able to deliver this. Looking forward to welcoming you back soon. Feel Welcome, Sukhbir Singh.

2/10 Terrible

LEE MAN CHEONG, Longmont

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NEVER book a room at this hotel. I has an unexpected issue with getting a VISA to travel to India. I gave them more than a week notice to cancel the reservation. They were very rude and inflexible
Stayed 1 night in Mar 2024
Response from Novotel Hyderabad Airport. on 19 Mar 2024
Dear Mr. Lee, Thank you for your feedback. We are sorry to hear about your experience.We would like to inform you that the reservation made was non cancellable and was non refundable booking. Hence we were unable to make any amendments. Your comments have been duly noted and will be taken into account as we continue to improve our facilities. Best Regards,Novotel Hyderabad Airport.

4/10 Poor

Prasad

Disliked: Amenities
The price and room conditions are not matching. Poor in room amenities. The mattress squeaks.
Stayed 1 night in Feb 2024
Response from Sukhbir Singh. on 27 Feb 2024
Dear Mr. Prasad,Thank you for sharing your feedback about your recent stay at Novotel Hyderabad Airport. We apologize for any inconvenience you may have experienced regarding the price and room amenities. We have noted your comments about the mattress and will take them into account for future improvements.Best regards,Novotel Hyderabad Airport.

10/10 Excellent

John

Travelled with group
Lovely airport hotel with great facilities and service
Stayed 1 night in Feb 2024
Response from Sukhbir Singh. on 18 Feb 2024
Dear John,Thank you for taking the time to review your stay with us at Novotel Hyderabad Airport !!We are delighted to hear that you had an enjoyable experience and enjoyed our hospitality and accommodations. We strive to provide an excellent service experience for our guests, and it's wonderful to know that we achieved this. We look forward to welcoming you back soon for more memorable stays with us.Feel Welcome,Sukhbir Singh.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great airport hotel
Stayed 1 night in Feb 2024
Response from Sukhbir Singh. on 14 Feb 2024
Dear Emma, Thank you for taking the time to review your stay with us at Novotel Hyderabad Airport !!We are delighted to hear that you had an enjoyable experience and enjoyed our hospitality and accommodations. We strive to provide an excellent service experience for our guests, and it's wonderful to know that we achieved this. We look forward to welcoming you back soon for more memorable stays with us.Feel Welcome,Sukhbir Singh.

6/10 Okay

Radhakrishna

Liked: Amenities
The property and rooms need some improvements. Also give better room for short stays as you charge the same room rate.
Stayed 1 night in Dec 2023
Response from Sukhbir Singh. on 28 Jan 2024
Dear Radhakrishna,Thank you for sharing your feedback with us !!We appreciate your observations regarding the need for improvements in our property and rooms. We apologize for any inconvenience caused during your stay. We value your suggestion for providing better room options for short stays and will take it into consideration.Thank you for choosing Novotel Hyderabad Airport, and we hope to have the opportunity to welcome you back in the future.Feel Welcome,Sukhbir Singh.

6/10 Okay

Jaya

Liked: Cleanliness
I stayed because I had a very early morning flight. I called the concierge desk and told them two things: 1. I need to be on the 4:00 am shutt;e 2. Please send someone up to help with my bags. Next morning, nothing. When I called a few minutes after 4:00 am. They were surprised by my request. In other words, they did NOT make a NOTE of the customer request. Disappointing. To say the least. And stressful, as I am 72 years old. I cannot run or hustle. I also need help with bags.
Stayed 1 night in Jan 2024
Response from Sukhbir Singh. on 24 Jan 2024
Dear Jaya,Thank you for choosing Novotel Hyderabad Airport for your recent stay and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your departure.We understand the importance of a seamless and stress-free transition, especially for early morning flights. It is unfortunate that our concierge desk did not adequately note your request for the 4:00 am shuttle and assistance with your bags. This lack of communication is not reflective of the high standards we strive to maintain.Thank you for bringing this to our attention. We will address this with our team to ensure that such oversights are not repeated in the future. At Novotel Hyderabad Airport, we value the comfort and satisfaction of our guests, and we appreciate your patience and understanding.We hope to have the opportunity to welcome you back for a much-improved experience.Feel Welcome,Sukhbir Singh.

6/10 Okay

Jason

Disliked: Staff & service
Not as good as expected. I’m glad to be out of there. The security guards were more helpful than the hotel staff. Food was subpar. Gym was very dirty, old used towels lying on equipment and nothing to wipe/clean equipment (although it had signs everywhere saying they do before and after each use). Had a two hour massage which was very inexpensive so that was nice and although it was good (not great) some of it was unpleasant and painful - my neck and shoulder hurt afterwards and is continuing to hurt today. Then they tried to charge me $100 to drive me to my next stop a few miles down the road. I took an Uber for $7
Stayed 2 nights in Jan 2024
Response from Sukhbir Singh. on 24 Jan 2024
Dear Jason,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel.We are truly sorry to hear that our staff did not meet your expectations. Rest assured, we will address this matter internally to ensure that our team provides the highest level of assistance to our guests.We also regret that the food did not meet your expectations. We appreciate your valuable input and will take it into account as we continue to improve our dining options.Regarding the cleanliness of the gym, we apologize for the oversight. Your comments have been duly noted, and we will make sure to enhance our cleaning procedures to avoid any similar occurrences in the future.We are sorry to hear about your discomfort following the massage. Your feedback regarding this matter has been shared with our spa team for their review and consideration.Finally, we apologize for any confusion regarding the transportation charges. We appreciate your feedback and will evaluate our pricing policies to ensure transparency and fairness.Once again, we apologize for the inconveniences you encountered during your stay. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future.Feel Welcome,Sukhbir Singh.

8/10 Good

Kirtan K K

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Novotel is a convinient hotel because it is near the airport. The facilities are modern and clean. Food is delicious. But the service staff were extremely disappointing, specially people at reception. We had a very unfortunate event happen and after staying 4 days, with a booking of 3 rooms… and because of policies they were so inflexible and unaccommodating to the situation. You would expect that after paying thousands of dollars the hotel would be able to find a way around a booking problem situation.
Response from Sukhbir Singh. on 20 Jan 2024
Dear Kirtan K K,Thank you for sharing your feedback regarding your recent stay at Novotel Hyderabad Airport !! We apologize for any inconvenience caused due to our booking policies. We understand your frustration and will take your feedback into account. We are glad to hear that you found our facilities clean and our food amazing. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.Feel Welcome,Novotel Hyderabad Airport.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 13 Jan 2024
Dear Andrew,Greetings From Novotel Hyderabad Airport! Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

8/10 Good

Raoul

Stayed 1 night in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Raoul,Greetings From Novotel Hyderabad Airport! Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

6/10 Okay

Nassir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good rooms just avoid the spa services
The hotel room was nice, the bed is comfortable. We had a bit of trouble communicating with the hotel staff but nothing major. The spa services were very disappointing. The person at the spa reception was very pushy trying to sell as much as he can. The massage was very poor, the therapist rushed it and was very mechanical.
Stayed 1 night in Jan 2024
Response from Hotel Management on 13 Jan 2024
Dear Nassir, Greetings! Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. Glad that you liked our rooms, We are sorry that your experience did not meet your expectations on our spa services; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Novotel Hyderabad Airport

10/10 Excellent

Narasimha, Dartford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 30 Dec 2023
Dear Narasimha,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

10/10 Excellent

Bala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sukhbir Singh. on 2 Feb 2024
Dear Bala,Thank you for taking the time to review your stay with us at Novotel Hyderabad Airport !!We are delighted to hear that you had an enjoyable experience and enjoyed our hospitality and accommodations. We strive to provide an excellent service experience for our guests, and it's wonderful to know that we achieved this. We look forward to welcoming you back soon for more memorable stays with us.Feel Welcome,Sukhbir Singh.

10/10 Excellent

Murali

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Limited options to shop around for basic needs
Stayed 1 night in Dec 2023
Response from Hotel Management on 19 Dec 2023
Dear Murali,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We regret for limited options around the vicinity, as you aware that hotel is located in Aerocity. However, on next visit please do let us know, if basic needs to arranged and we will be happy to organize it.We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

10/10 Excellent

Rahul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sukhbir Singh. on 18 Dec 2023
Dear Mr. Rahul, Thank you for taking the time to review your stay with us at Novotel Hyderabad Airport !!We are delighted to hear that you had an enjoyable experience and enjoyed our hospitality and accommodations. We strive to provide an excellent service experience for our guests, and it's wonderful to know that we achieved this. We look forward to welcoming you back soon for more memorable stays with us. Feel Welcome, Sukhbir Singh.

10/10 Excellent

Ram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk service is excellent and security staff are good
Stayed 1 night in Dec 2023
Response from Sukhbir Singh. on 18 Dec 2023
Dear Ram,Thank you for your kind review. We appreciate your positive feedback about our Front Desk and security staff.At Novotel Hyderabad Airport, we prioritize guest satisfaction as our top priority and strive to create a comfortable and pleasant experience for all our guests. We are thrilled to hear that you had a positive experience with the Front Desk and security staff during your stay.We look forward to welcoming you back to Novotel Hyderabad Airport soon. Feel Welcome, Sukhbir Singh.

6/10 Okay

JYOTHSNA D

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sukhbir Singh. on 20 Nov 2023
Dear Guest,Greetings from Novotel Hyderabad Airport!Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Sukhbir Singh.

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Hotel Management on 22 Nov 2023
Dear Michael,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. Only thing is I could not adjust air conditioning
Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Oct 2023
Dear Ann,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We do understand the concern expressed, we have made a note for required action.We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

10/10 Excellent

Sharatendu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay, 5 star
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Oct 2023
Dear Sharatendu,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Closed ton the airport
Stayed 1 night in Sep 2023
Response from Hotel Management on 29 Sept 2023
Dear Miguel,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

6/10 Okay

Banu

Travelled with family
Liked: Cleanliness, staff & service
Convenient to airport. Staff was helpful. Expensive for average service. Only stayed because early morning flight otherwise there are better hotels at downtown with better service and lower cost.
Stayed 1 night in Sep 2023
Response from Hotel Management on 16 Sept 2023
Dear Banu, Greetings! Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Novotel Hyderabad Airport

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed 3 hours before flight but enjoyed it.
Stayed 1 night in Sep 2023
Response from Hotel Management on 16 Sept 2023
Dear Alisa, Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
try your best to avoid
Staff were rude... my wife was trying to get help on printing couple of documents and had to ask 4-5 times. They were not responding properly avoid overpriced bar unless you want to pay 2-3x starbucks prices for coffee and 4-5x drink prices to usual.
Stayed 1 night in Sep 2023
Response from Hotel Management on 8 Sept 2023
Dear Kiran, Greetings!Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Novotel Hyderabad Airport

10/10 Excellent

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Hotel Management on 7 Sept 2023
Dear Rajendra,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

2/10 Terrible

Murali

Disliked: Staff & service
Did not use the booking as the rental booking was denied . Made us to pay cash locally with a new reservation.
Stayed 1 night in Sep 2023
Response from Hotel Management on 7 Sept 2023
Dear Murali, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Novotel Hyderabad Airport

2/10 Terrible

Amit

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 31 Aug 2023
Dear Amit, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Novotel Hyderabad Airport

8/10 Good

Murali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and always available .What I did not like was the shuttle dropping us at at the arrivals section . We booked the hotel for international departures . The driver was helpful and got me a trolley but it was an effort to take it in the lift to level 3, then maneuver through the crowds all the way to departure gates 9 and 11 for international departures . There were too many people boarding and waiting in line for local departures as it was early morning .Shuttle bus from Novotel is apparently is not allowed on the upper level--but if you can make that happen that would be helpful.
Stayed 1 night in Aug 2023
Response from Hotel Management on 18 Aug 2023
Dear Murali,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We do understand the concern expressed, unfortunately to our limitations we will be unable do the same. However, we have made a note for required action.We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

2/10 Terrible

Praveen Kumar

Stayed 1 night in Aug 2023
Response from Hotel Management on 18 Aug 2023
Dear Kumar, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Novotel Hyderabad Airport

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Management on 29 Jul 2023
Dear Gary,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

10/10 Excellent

Amith

Stayed 3 nights in Jul 2023
Response from Hotel Management on 8 Aug 2023
Dear Amith,Greetings From Novotel Hyderabad Airport! We truly appreciate your feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

10/10 Excellent

ARNAV

Stayed 1 night in Jul 2023
Response from Hotel Management on 17 Jul 2023
Dear Arnav,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

8/10 Good

Sujeeth, Holt

Stayed 1 night in Jul 2023
Response from Hotel Management on 7 Aug 2023
Dear Sujeeth, Greetings From Novotel Hyderabad Airport!We truly appreciate your feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

2/10 Terrible

JOCELYN

Business traveller
Disliked: Staff & service
I will not stay at this hotel again. I double booked the hotel by mistake and they would not issue a refund for the 2nd booking. They also offered a complimentary car to the airport but they rescinded the offer when I said I was not ready to leave.
Stayed 1 night in Jul 2023
Response from Hotel Management on 11 Jul 2023
Dear Jocelyn, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Novotel Hyderabad Airport

10/10 Excellent

Mohammad Assad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice ambience, and friendly staff.
Stayed 1 night in Jun 2023
Response from Hotel Management on 13 Jun 2023
Dear Assad,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

10/10 Excellent

Lekharaju

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jun 2023
Response from Hotel Management on 8 Jun 2023
Dear Lekharaju,Greetings From Novotel Hyderabad Airport! We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences.Feel Welcome Sukhbir Singh

4/10 Poor

Robert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Near airport
Stayed 1 night in May 2023
Response from Hotel Management on 8 Nov 2023
Dear Robert,Thank you for your feedback. We are delighted that you enjoyed the proximity of our property to the airport. At Novotel Hyderabad Airport, we strive to provide our guests with a comfortable and convenient stay in order to make their travels as stress-free and enjoyable as possible.Thank you again for your review and we hope to welcome you back soon.Sincerely, Novotel Hyderabad Airport

6/10 Okay

bhanu

Travelled with family and small children
Liked: Staff & service
Closeness to airport
Stayed 1 night in May 2023
Response from Hotel Management on 18 May 2023
Dear Bhanu, We truly appreciate your feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

4/10 Poor

Susan

Business traveller
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Hotel Management on 1 May 2023
Dear Ms. Susan, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Novotel Hyderabad Airport

8/10 Good

Krishna Kishore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Management on 5 May 2023
Dear Krishna Kishore, We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel.We are delighted to know that you were pleased with our services and thrilled with the hospitality extended by our team. Certainly, we convey your note of appreciation with team members. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

10/10 Excellent

Firoz

Stayed 1 night in Apr 2023
Response from Hotel Management on 9 Apr 2023
Dear Firoz, We truly appreciate your generous feedback on your recent visit to Novotel Hyderabad Airport. Thank you for rating us on your recent experience at our Hotel. We are delighted to know that you were pleased with our services and thrilled with the hospitality extended by our team. Certainly, we convey your note of appreciation with team members. We hope you will give us many more opportunities to welcome you back soon and create more memorable experiences. Feel Welcome Sukhbir Singh

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The room could be a bit cleaner, the floor was not so clean but bathroom was perfectly clean. The communal areas/facilities were excellent and beautifully decorated. The food was very nice and service excellent. A little pricey but extremely convenient location very close to the airport.
Stayed 1 night in Apr 2023
Response from Hotel Management on 7 Apr 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hyderabad Airport. I am sorry that your experience did not meet your expectations on cleanliness and value for money; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel Welcome, Sukhbir Singh

6/10 Okay

Ofer

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I accommodate in this hotel from October 2021 multiple times. The level of professionalism of the staff is downgraded. It is no enough to talk about cleaning. Professional service is not less important.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 27 Mar 2023
Dear Ofer,Greetings From Novotel Hyderabad Airport!Thank you so much for rating us on recent visit. Our apologies for not meeting the expectation and understand how frustrating can be. We are sorry for leaving bitter impression and assure you the better services. This have taken in serious note and escalated for an appropriate action. We look forward to the pleasure of welcoming you back for many more seamless experiences. Feel Welcome Sukhbir Singh