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Reviews of ITC Kakatiya, a Luxury Collection Hotel, Hyderabad

5 out of 5
ITC Kakatiya, a Luxury Collection Hotel, Hyderabad
6 -3 -1187, Begumpet, Hyderabad, Andhra Pradesh

Reviews

8.4

Very good

Rating 10 - Excellent. 111 out of 213 reviews" "
Rating 8 - Good. 58 out of 213 reviews" "
Rating 6 - Okay. 18 out of 213 reviews" "
Rating 4 - Poor. 16 out of 213 reviews" "
Rating 2 - Terrible. 10 out of 213 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 6 nights in Mar 2024
Response from Ashutosh Chhibba on 9 Apr 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Prem KUmar

Liked: Cleanliness, staff & service, amenities
Excellent Experience.
Stayed 3 nights in Feb 2024
Response from Ashutosh Chhibba on 15 Feb 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Gurudas, ISELIN

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an excellent property
Stayed 3 nights in Feb 2024
Response from Ashutosh Chhibba on 15 Feb 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

pawan, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ashutosh Chhibba on 9 Feb 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

8/10 Good

Sudhir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashutosh Chhibba on 29 Jan 2024
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

8/10 Good

Rajan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at kakatiya
Stay was good, Breakfast very good. Room was clean and comfortable. Hot shower awesome. What is missing is Self Service Laundry. I hate to give my clothes to someone else to wash. rajans
Stayed 3 nights in Dec 2023
Response from Ashutosh Chhibba on 12 Jan 2024
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashutosh Chhibba on 11 Jan 2024
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

4/10 Poor

Prashant

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Totally disappointing stay
It is horrible to know a group like ITC maintains this hotel. What hotels.com showed did not reflect at all when we approached the hotel. Although it is a old property, it could have been maintained in a decent condition but on the contrary the warmish is missing with scratches on wooden surfaces. Room was dusty. TV and remote were old fashioned. ITC has a brand value and the staff was courteous but selling a stay around 8000-9000 is not worth at all. We have stayed at so many ITC hotels and hence we chose this property in expectation of a treat but it became an flop show. It will hard to believe ITC now.
Stayed 1 night in Dec 2023
Response from Ashutosh Chhibba on 2 Jan 2024
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

4/10 Poor

Siva Sruthi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Very old and dusty . Needs lots of maintenance and cleaning for the rooms
Stayed 1 night in Dec 2023
Response from Ashutosh Chhibba on 28 Dec 2023
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused. I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 4 days.
Great location, quiet, super friendly and competent staff, three excellent restaurants and an amazing breakfast. Wish they had a few more English channels on the TV.
Stayed 4 nights in Dec 2023
Response from Ashutosh Chhibba on 13 Dec 2023
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

2/10 Terrible

Ram

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are very very dirty. It all looks like Government run business. Room was not ready when I tried to check in. Honestly we have to book another hotel and move out. Still paid this hotel. Front office employees were nicer. But they can not change hotel. Its Old. Rusted. Not completed Blackout windows. I did not liked at all. Staff was good.
Stayed 2 nights in Nov 2023
Response from Ashutosh Chhibba on 5 Dec 2023
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback.We sincerely apologize for the reported inconvenience caused to you during your visit at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Green lands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Mohamed Abdul Khadeer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite happy with all facilities at the hotel
Stayed 6 nights in Oct 2023
Response from Ashutosh Chhibba on 16 Oct 2023
Dear Guest,Namaste!It was a pleasure to have you at ITC Kakatiya. Thank you so much for sharing your review with us and your warm words of appreciation.It is wonderful to know that you enjoyed the comfortable experience that we offer here through our personalized service.Looking forward to welcome you back soon and we thank you for choosing one of ITC Hotel’s LEED Platinum certified property.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

venkat

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice - excellent Dining Options
Stayed 2 nights in Oct 2023
Response from Ashutosh Chhibba on 16 Oct 2023
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 Good

Sebastien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service
Stayed 1 night in Sep 2023
Response from Ashutosh Chhibba on 27 Sept 2023
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kakatiya, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality".We look forward to the pleasure of welcoming you back to ITC Hotels.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Tajdar

Stayed 2 nights in Sep 2023
Response from Ashutosh Chhibba on 9 Oct 2023
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not worthy of a 4 star
The hotel is clearly engaged in false marketing by not disclosing its ongoing renovation on popular booking platforms like Hotels.com or MMT. I used to be a loyal guest at ITC Kakatiya, but their consistently poor service, both during check-in and in the restaurant, made me lose interest. Hoping for a better experience, I decided to give them another chance, but it only got worse. The check-in process was abysmal, with me initially being placed in a room that had clearly been used, complete with stained linens and dirty cutlery. Getting them to change my room was a struggle, and the alternative room wasn't any better, with stains on the carpet and a bathroom door that wouldn't budge without effort. To add to the disappointment, the construction noise persisted until as late as 8:30 pm every day. Despite my complaints and attempts to contact the Front Office Manager, Gopi, they showed no responsiveness or willingness to address the issues. This is far from what one would expect from a supposed four-star hotel, and it has lost its charm entirely. I strongly discourage anyone from considering this property
Stayed 1 night in Sep 2023
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback on online review.We sincerely apologize for the reported inconvenience caused to you during your stay at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Quality rooms with great service
Stayed 1 night in Aug 2023
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

sooriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent stay experience
Stayed 2 nights in Aug 2023
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 Good

Manoj

Stayed 2 nights in Jul 2023
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Venkatesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great luxury property in Hyderabad, excellent staff, superb rooms and amenities. Will come back every single time.
Stayed 1 night in May 2023
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

8/10 Good

Piotr

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It's nice...but :)
All would be really good if only the hotel staff did not choose to start cleaning rooms close to mine at 4 AM for THREE consecutive nights although I asked to not do that maybe? I mean that's a bit too much.
Stayed 5 nights in Apr 2023
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest,Namaste!At the outset allow me to thank you so much for taking out time in sharing your feedback on online review.We sincerely apologize for the reported inconvenience caused to you during your stay at ITC Kakatiya, Hyderabad.We have noted with great concern on the areas you have highlighted for improvement and deeply regret the inconvenience caused.I would like to assure you that appropriate corrective measures are being taken as pertinent and request you to kindly treat this as an aberration to our hotel's quality standards.We look forward to your affirmative response and hope that you'd give us another chance to serve you again in future.Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

2/10 Terrible

Prashant

Stayed 4 nights in Apr 2023
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

Gurudas, ISELIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very convenience and customer service is phenomenal.
Stayed 2 nights in Feb 2023
Response from Ashutosh Chhibba on 22 Feb 2023
Dear Guest, Thank you for rating us positively and kind words of appreciation.We really appreciate your support and look forward to welcoming you back again soon.Best regards.Responsibly Yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing stay - rooms need a remodel
Sad to say that this hotel is past its prime. The lobby and restaurants are nice/well run. The rooms are another story - the moldy/musty scent is inescapable. If you look further into reviews this has been an ongoing problem other guests have complained about. Run down floors/furniture/bathroom. In general the staff are very nice and accommodating but it’s not worth it to stay at this hotel. The pool area is not kept up at all and looks like it’s from an abandoned building. The breakfast and fitness areas have too many mosquitoes flying around. At the front desk I heard another guest complaining about the mosquitoes in their room. I hope ITC will remodel this property in the future and fix these issues.
Stayed 7 nights in Jan 2023
Response from Ashutosh Chhibba on 18 Jan 2023
Dear Guest, Thank you for your valuable feedback.We have noted your concerns pertaining to room maintenance, pool upkeep and pest, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused.. You have my assurance of corrective action for improvement. We are also planning for upgradation of the rooms shortly.Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same.We value your patronage and look forward to your continued support. Best regards.Yours Responsibly,Ashutosh ChhibbaGeneral ManagerITC Kakatiya

4/10 Poor

Rana

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
My biggest concerns: 1. I saw a group of men sleeping in the hallway because they could not fit into their room. Just shows poor management by the hotel. Made me feel unsafe. 2. At 9.00 am I got a call asking if I was checking out that day. Something I have never experienced at another 5 star hotel. It almost assumed that I do not know when to checkout also did not respect my privacy. 3. Found a cockroach in a bathroom. I was so turned off by this property that would never stay there again.
Response from Ashutosh Chhibbba on 19 Jan 2023
Dear Mr. Rana,Thank you for your valuable feedback.We have noted your concerns pertaining to front office associates, hallway disturbance and pests, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement. Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same..We sincerely hope that you will provide us another opportunity to restore your confidence. We value your patronage and look forward to your continued support. Best regards.Responsibly yoursAshutosh ChhibbaGeneral Manager, ITC Kakatiya

10/10 Excellent

SRINIVAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Ashutosh Chhibba on 19 Dec 2022
Dear Mr. Srinivas Thank you for your positive rating .We really appreciate the support and look forward to welcoming you back again soon.Best regards.Responsibly yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

4/10 Poor

Debasish, Muscat

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old property. Sholud have been maitained much better.
Response from Ashutosh Chhibba on 9 Dec 2022
Dear Mr. Debasish, Thank you for your valuable feedback.We have noted your concern pertaining to maintenance, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused .You have my assurance of corrective action for improvement as we are planning for the product up gradation soon.We value your patronage and look forward to your continued support.Best regards.Ashutosh ChhibbaGeneral Manager, ITC Kakatiya.

6/10 Okay

Imran

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. The buffet breakfast service can be quite appalling. This is due to no cutlery, no serviates, no sauces and no salt and pepper at tables. The situation gets even worse when they’re about to hit the 10.30 am closure times and they literally wipeout every single items including butter, jams, bread, maple syrup and honey off the serving shelves even though they are guests still dining. Just to get coffee, you have to ask multiple times to different wait staff. Same is the case with simple stuff as drinking water. 2. For some very odd reason, this is perhaps the only hotel in the world that you are not allowed to be ‘Do Not Disturb’. We had arrived and next day we wanted to explore the surrounds but did not have the energy to secure valuables like jewellery, tablets etc so had put a Do Not Disturb sign active. Interestingly, at about 9 pm , three men decide to knock on our room to check on us. I was in awe. For god sake, it’s 9 pm and three strangers knocking on my door. I am like “hey what’s the fuss about!” 3. Swimming pool is of no use. I do not understand why even am I paying for a package that includes the swimming pool service where there is almost not enough water with all mosquitoes and dry leaves floating around. Eww why even is the swimming pool there I wonder. Bottom line is shocking and disgusting service.
Stayed 6 nights in Nov 2022

10/10 Excellent

Gagandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Very clean, excellent food
Stayed 2 nights in Oct 2022
Response from Ashutosh Chhibba on 21 Oct 2022
Dear Guest,Thank you for rating us positively and kind words of appreciation.We really appreciate your support and look forward to welcoming you back again soon.Best regards.Responsibly yours,Ashutosh ChhibbaGeneral Manager - ITC Kakatiya

10/10 Excellent

Rama

Stayed 1 night in Oct 2022
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

anoop

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and amenities are the basics for a person to feel comfortable which we received.
Stayed 3 nights in Sep 2022
Response from . on 3 Oct 2022
Dear Guest, Thank you for rating us positively and kind words of appreciation. We look forward to welcoming you back again soon. Warm Regards. Ashutosh Chhibba General Manager - ITC Kakatiya

2/10 Terrible

bhaskar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was terrible at best. No staff greets guests. Rooms were awful, carpets dirty and couches infested with cockroaches.
Stayed 6 nights in Jul 2022
Response from Ashutosh Chhibba on 11 Aug 2022
Dear Guest, Thank you for your valuable feedback. We have noted your concern pertaining to associate services and greetings, room carpet and pests, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement .Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same. We appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

2/10 Terrible

lavakumar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The expedia booked $ amount does not match with the final check out. There are many mis communications ; snacks kept inside the room also charged and it was never communicated to occupants. My 6 year kid breakfast supposed to be included in the service but it was a bad service and they could nit offer the break fast to kid. I never going to refer to anyone to this property.
Stayed 4 nights in Jul 2022
Response from Ashutosh Chhibba on 4 Aug 2022
Dear Guest, Thank you for your valuable feedback. We have noted your concern pertaining to room transaction, minibar and breakfast, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement in the areas of concern. We value your patronage and look forward to your continued support. Best regards. Ashutosh Chhibba General Manager, ITC Kakatiya

10/10 Excellent

Niraj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2022
Response from Ashutosh Chhibba on 1 Aug 2022
Dear Guest, Thank you for rating us positively and kind words of appreciation. We look forward to welcoming you back again soon. Warm Regards. Ashutosh Chhibba General Manager - ITC Kakatiya

8/10 Good

Srujay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Bathtub in our room had no proper drainage so water was clogging both nights, other than that the rooms are very old and need to be renovated for a more modern feel. rest no issues ! lovely staff food excellent.
Stayed 1 night in Jul 2022
Response from Ashutosh Chhibba on 29 Jul 2022
Dear Guest, We thank you for your valuable feedback. We have noted your concern pertaining to water clogging and rooms, which lead to an unsavory experience and without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that corrective action has been implemented to address the areas of concern and enhance our services. We value your patronage and look forward to your continued support. Responsibly yours, Ashutosh Chhibba General Manager, ITC Kakaktiya

8/10 Good

Padmavathi, Jersey City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the hotel was outstanding including dining services. However, the room was bit dated and bathroom fittings like shower base are old/broken.
Stayed 3 nights in Jul 2022
Response from Ashutosh Chhibba on 25 Jul 2022
Dear Guest, Thank you for rating us positively. We regret for the inconvenience caused to you during your recent stay with us. We wish to inform you that we have included these bathroom fixtures in our upcoming product upgradation. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

8/10 Good

Subbarao

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goff hotel
Stayed 1 night in Jul 2022
Response from Ashutosh Chhibba on 22 Jul 2022
Dear Guest, Thank you for rating us positively. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

10/10 Excellent

Vishnu Vijay

Stayed 1 night in Jun 2022
Response from Ashutosh Chhibba on 4 Jul 2022
Dear Guest, We thank you for rating us positively.. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

10/10 Excellent

Lakshmi

Stayed 2 nights in Jun 2022
Response from . on 24 Jun 2022
Dear Guest, Thank you for rating us positively . We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

2/10 Terrible

Ramesh Kumar

Travelled with family
Stayed 2 nights in Jun 2022
Response from Ashutosh Chhibba on 21 Jun 2022
Dear Guest, Thank you for your valuable feedback. We regret for the inconvenience caused to you during your recent stay with us. Kindly give us more details of your stay to enable us to investigate and initiate corrective action and address the areas of concern . We appreciate your continuous patronage. Best regards. Responsibly yours, Ashutosh Chhibba General Manager, ITC Kakatiya

10/10 Excellent

Hari

Stayed 2 nights in Jun 2022
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

4/10 Poor

Rajesh Kumar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service from the staff at front desk, accompanied to buffet after the closing time with all stations closed to get the room ready to be checked in. Had to wait another 30 mins after lunch to get our room ready. :(
Stayed 1 night in Jun 2022
Response from Ashutosh Chhibba on 10 Jun 2022
Dear Guest, We thank you for your valuable feedback. We have noted your concern pertaining to check-in, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement. Constructive feedback from discerning guests are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same. We look forward to welcoming you back soon. Responsibly Yours Ashutosh Chhibba, General Manager, ITC Kakatiya

6/10 Okay

Pratap

Disliked: Cleanliness, staff & service, property conditions & facilities
Room cleaning service wasn’t good. Previous spots on table and night stands. Room smell. Not vacuumed properly.
Stayed 2 nights in May 2022
Response from Ashutosh Chhibba on 10 Jun 2022
Dear Guest, We thank you for your valuable feedback. We have noted your concern pertaining to room cleanliness, which lead to an unsavory experience. Please accept my sincere apologies for the inconvenience caused. You have my assurance of corrective action for improvement. Constructive feedback from discerning guests are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same. We look forward to welcoming you back soon. Responsibly Yours Ashutosh Chhibba, General Manager, ITC Kakatiya

10/10 Excellent

Prathap

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 10 days and enjoyed every day.
Stayed 1 night in May 2022
Response from Ashutosh Chhibba on 13 Jun 2022
Dear Guest, Thank you for rating us positively and kind words of appreciation. We really appreciate your support and look forward to welcoming you back again soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Sufiyan on 17 May 2022
Dear Sir/Ma'am, Namaste! Thanks so much for sharing your experience with us. We look forward to welcome you back soon. Thankyou

10/10 Excellent

Prathap

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great so far.
Stayed 4 nights in May 2022
Response from Ashutosh Chhibba on 16 May 2022
Dear Guest, Thank you for rating us positively . We really appreciate your support and look forward to welcoming you back again soon. Responsibly yours, Ashutosh Chhibba General Manager - ITC Kakatiya

10/10 Excellent

Prathap

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022
Response from Ashutosh Chhibba on 26 Sept 2023
Dear Guest, Thank you for sharing your valuable feedback, and for choosing ITC Kakatiya, a LEED Platinum certified hotel.We really appreciate your support and look forward to welcoming you back again soon. Best regards. Warm regards, Ashutosh Chhibba,General Manager ITC Kakatiya, a Luxury Collection Hotel6 -3 -1187, Teachers Colony, Greenlands, Begumpet, Hyderabad, Telangana 500016

10/10 Excellent

ANUP

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2022
Response from Ashutosh Chhibba on 19 Apr 2022
Dear Guest, We thank you for your valuable feedback and kind words of appreciation. We really appreciate your support and look forward to welcoming you back soon. Best regards. Responsibly yours, Ashutosh Chhibba General Manager, ITC Kakatiya

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was really great. Very good food in all the restaurants.
Stayed 12 nights in Mar 2022
Response from Ashutosh Chhibba on 31 Mar 2022
Dear Guest, We thank you for your valuable feedback and kind words of appreciation. We value your patronage and look forward to your continued support. Best regards. Responsibly yours, Ashutosh Chhibba General Manager, ITC Kakatiya

10/10 Excellent

Omer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Ashutosh Chhibba on 22 Feb 2022
Dear Guest, We thank you for your valuable feedback. We look forward to welcoming you back soon. We value your patronage and look forward to your continued support. Best regards. Responsibly yours, Ashutosh Chhibba General Manager, ITC Kakatiya