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Reviews of Ellaa Hotel Gachibowli

4.5 out of 5
Ellaa Hotel Gachibowli
Hill Ridge Springs, Gachibowli, Near Hitech City, Hyderabad, Telangana

Reviews

6.8
Rating 10 - Excellent. 37 out of 139 reviews" "
Rating 8 - Good. 41 out of 139 reviews" "
Rating 6 - Okay. 24 out of 139 reviews" "
Rating 4 - Poor. 13 out of 139 reviews" "
Rating 2 - Terrible. 24 out of 139 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

John

Disliked: Cleanliness
No wifi No hot water They charged for breakfast even though we opted for breakfast when booked through Expedia. Will never go back. Bad experience
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception staff, very roomy comfortable room. Excellent breakfast buffet. I enjoyed the spacious bathroom and exceptionally comfortable bed with lovely bed linen.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property Staff is very courteous Miss Sharmishtha specifically asked and paid heed to any concerns I might have, but there were none
Stayed 1 night in Mar 2024

10/10 Excellent

Sachin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, courteous and hlelpful staff
Stayed 1 night in Mar 2024

4/10 Poor

Pruthvikumar, Santa Clara

Stayed 1 night in Jan 2024

2/10 Terrible

KALADHAR

Stayed 1 night in Dec 2023

2/10 Terrible

Thyagarajan, Cupertino

Stayed 2 nights in Dec 2023

2/10 Terrible

Rupali

Stayed 2 nights in Dec 2023

4/10 Poor

Ninad

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not the experience we were expecting.
The hotel is located close to the city and is in a quiet neighborhood. The room didn't had toiletries and towels. Had to call the reception multiple times. There was also a power cut at the hotel for a night which ruined our stay at the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

uzma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Nov 2023

6/10 Okay

IRFAN

Stayed 1 night in Oct 2023

2/10 Terrible

Neeraj

Business traveller
Disliked: Staff & service
No Value for money - Service & location not good.
Service is very bad. Had to call many times and then also they forget to get towels as they dont keep it in the bathroom. No bathroom mat inside the bathroom. Even location is aloof. Outside food not allowed. No Value for money.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sushant

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Subhasish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near Hyderabad IT hub
Amazing weekend stay. Great breakfast spread and simply loved the pool.
Stayed 3 nights in Jun 2023

6/10 Okay

Jyothi

Stayed 1 night in Jun 2023

2/10 Terrible

Sridhar

Business traveller
Disliked: Staff & service, property conditions & facilities
The furniture in the room was mediocre. I had damaged chairs and table in the room. Food is below average for 4* hotel. Biggest joke - they don't have scanner or cannot print from hardcopy. Front desk people are joke. Their bar is mediocre Never going back
Stayed 3 nights in Jun 2023

4/10 Poor

Sudhindra M

Stayed 2 nights in May 2023

2/10 Terrible

Satish Reddy

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Hari, San Jose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I couldn't believe how quiet and serene it was, the place is in one of the most busiest of location. Has a nice resort like atmosphere in the middle of the city. The quality of the beds, furniture and the bathroom amenities need a lot of improvements.
Stayed 1 night in Oct 2022

2/10 Terrible

Seshu

Stayed 2 nights in Aug 2022

2/10 Terrible

Amar Pratap

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price it’s not worth even 1/10th of the experience
Stayed 4 nights in Jun 2022

4/10 Poor

Suryanarayana

Liked: Staff & service
Disliked: Cleanliness, amenities
Cleanliness was an issue, the sofas were full of stains. It had just one towel, just one towel. The places interior is very outdated. Power outlets don’t work, I had to try all of them to figure out where to charge my phone. The place is begging to be maintained a lot better. Disappointing stay.
Stayed 1 night in May 2022

6/10 Okay

santhsoh

Stayed 1 night in Dec 2020

8/10 Good

Prashant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vishal stay
The stay was good and COVID precautions were taken and food was freshly prepared and qualify and spread was great
Stayed 1 night in Nov 2020

10/10 Excellent

Suyog

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The place is not at all clean. There is no one to take care at the reception while ur checking. They are not treating the customers well. This the worst service I ever had in Hyderabad. The rest rooms are really dirty. AC is not working and when we raise a complaint no one to take care of the complaint.PLEASE DONT WASTE YOUR MONEY in booking this hotel. It’s my sincere advise. Don’t get deceived by the pics.
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Over all disappointed. Booked king bed they gave twin bed.
Stayed 5 nights in Feb 2020

2/10 Terrible

MoonWing, Sacramento, California

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot believe the high ratings for this stinking joke of a hotel. I've unfortunately had to spend about 2 months in this hotel and I wouldn't know where to start listing everything that's wrong about it. Here's the summary: • Swarm of dead red ants everyday on the floor in my room. They kept destroying the wires behind the switchboards too, so the switches wouldn’t work and I had to keep calling people to fix it. • Roaches in the bathroom and closets • Disgusting sewage drainpipe smell every time you turn on the shower. Bathroom stinks. • Mold inside the mini refrigerator • Most of the electric outlets do not work and are of different shapes and sizes where even Indian plugs/adapters don’t fit. • Furniture is dusty, dirty, and dated. • Dusty vents in the elevators, makes allergies worse for sensitive people • Mosquitoes in all the restaurants inside the hotel, and also inside the hotel room. • Power goes out often. • A lot of staff members do not seem to shower. They reek. • Inconvenient location. There are no stores or within walkable distance. They do not allow food delivery, so need to catch Uber to get food from outside every time. Hotel food options are limited, of poor quality, and ridiculously expensive. • They do not refund cancelled stays at all if you pay in advance. One of my friends had to leave 3 weeks earlier due to a medical emergency and they did not refund any of it. I understand charging a day's worth as cancellation fee but this is pure robbery
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

4/10 Poor

Laxminarasimha

Disliked: Cleanliness, property conditions & facilities, room comfort
Uncleanliness
Room stinks badly
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Ellaa Hotel on 2 Aug 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

ASHOK

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing
Old furniture. Old bathroom, could not see through mirror in bathroom. TV not functioning. After fixing key channels not available.
Stayed 4 nights in Feb 2019

10/10 Excellent

KIWOONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to stay for a couple of nights
I stayed for 4 nights. It was just fine, and everything was great.
Stayed 4 nights in Jan 2019
Response from Bikram on 22 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcoming you back at Ellaa Hotels!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The washroom was not very clean ... Smelly ... Had a very pungent smell .... The room too had that smell ... Very unhappy with the cleanliness of the room
Stayed 2 nights in Jan 2019
Response from Bikram on 22 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Bikram on 22 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcoming you back at Ellaa Hotels!

8/10 Good

Verified traveller

Liked: Staff & service
Not value for money to me. Though I was upgraded to Presidential Suite, but the bathroom fittings, quality of Towels, room amenities were below 3 star. Room service and food is very average
Stayed 2 nights in Dec 2018
Response from BIKRAM on 21 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
good location but no hot water in executive room strange
Stayed 1 night in Nov 2018
Response from Ellaa Hotel on 20 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Wonderful staff. Great service. Will definitely stay again. Room was large and clean. Refrigerator was missing and no mini bar items in room but breakfast was very good. Very happy with this hotel and will stay there again.
Stayed 1 night in Nov 2018
Response from Ellaa Hotel on 20 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It's was good and satisfacting, but not up to my expectations
Stayed 1 night in Jul 2018
Response from Bikram on 17 Jul 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcoming you back at Ellaa Hotels!

6/10 Okay

Aman

Disliked: Cleanliness, staff & service
Hotels need maintenance..
Need to improve a lot. In our room refrigerator , lights were not working. called around 20 times just to get basic things like extra bed, blanket, Tea coffee/ cup etc. housekeeping is not good! even lights in bed room n hall was not checked till checkout. same for refridgerator. overall just okay! During Checkout reception personal trying to charge for extra bed which he don't provide us despite of multiple calls. overall just okay experience..
Response from Bikram on 11 Apr 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

8/10 Good

Gowtham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
The complimentary breakfast has a great spread, and is incredibly delicious. Whoever the breakfast chef is, he deserves a pay raise! The ala carte items on lunch and dinner menu were also good and reasonably priced. Our room was clean, reasonably stocked, and well-furnished. Overall, our stay at the Ellaa hotel was comfortable and uneventful. Howerver: 1. Housekeeping did a terrible job. They took the soiled towels, but didn't replace them. Neither did they replace the used shower gel and shampoo. 2. Minibar pricing needs to be transparent. The menu in the room shows soft drinks as being sold at MRP, but the actual price is twice. 3. The A/C vents in the room need to be cleaned to get rid of the foul smell.
Stayed 2 nights in Mar 2018
Response from Bikram on 2 Apr 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

8/10 Good

Nitin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with good choice of restaurants.. excellent location..
Stayed 1 night in Mar 2018
Response from Bikram on 15 Mar 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcoming you back at Ellaa Hotels!

2/10 Terrible

venkata, hyderabad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Not worth 3 or 4 star hotel. Had a bad experience with the room. Booked superior room but turned out inferior.
Stayed 1 night in Feb 2018
Response from Bikr on 5 Mar 2018
Dear Guest, Greetings from Ellaa Hotel, Hyderabad! We on behalf of the management thanking you, for taking your valuable time out and posting review about your recent experience during your stay with us at Ellaa Hotel. We are disappointed to know that we did not meet up with your expectations during your stay with us, we have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas, so on to make sure all our guests stay with us would be a memorable and pleasant. Once again Thank you for your feedback and we look forward to welcoming you back at Ellaa Hotels!

10/10 Excellent

girish, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel in gachibowli
Very pleasant experience, fabulous surroundings, calm and serene.... Wish to come back soon.... :)
Stayed 2 nights in Nov 2017
Response from Bikram on 6 Dec 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcoming you back at Ellaa Hotels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from General Manager on 28 Nov 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forward to welcoming you back at Ellaa Hotels!

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, spacious but towels were scarce.
We arrived at the Ellaa early on a Monday morning after an overnight international flight and were very happy that we could check into our rooms immediately. We booked 2 executive suites and found them to be clean and spacious with a small kitchenette and separate bedroom along with a nice sized living room.Our only problem was with the cleaning staff. Our rooms were cleaned and beds made each day but for some unknown reason, our towels were taken each day (even when we hung them up intending to reuse them) and not replaced. So we had to call the front desk and request towels each day. Since we were there for 5 nights, on day 3 we started to hide our used towels in the closet in so that they would not be taken. Also had a problem with toilet paper, it was never replenished and sometimes was taken out of the room altogether. Just kind of odd. Overall, we enjoyed our stay and the location was convenient for our needs. We would recommend this place to others, just be aware you many need to start hiding your towels!
Stayed 5 nights in Nov 2017
Response from General Manager on 15 Nov 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great Staff!
The staff at the Ella is wonderful! The greeted me with smiles and helped my stay to be most comfortable. I have stayed here several times and have never had a single hassle. Cleanliness and upkeep could be improved but the quality of the staff is top notch.
Stayed 2 nights in Nov 2017
Response from Bikram on 14 Nov 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

8/10 Good

preethi, lansing, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience, had a pleasant stay. I can recomend it to my friends and price was also decent.
Stayed 1 night in Sep 2017
Response from Bikram on 11 Nov 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas. We look forward to welcoming you back at Ellaa Hotels!

8/10 Good

Chandupatla

Liked: Staff & service, room comfort