The management of this hotel requires a major overhaul. Began with an aircon and safe that were not functioning. It took 3 calls and 3 visits to reception to get it fixed! Once fixed, the aircon could not be switched off! The safe guy after fixing it, locked it and walked off. I called him back when he was leaving and asked him to unlock. He said "Press the button"rather rudely. I asked him to do it and of course it didn't! He then unlocked it. No apology for non-working items-the think they are doing you a favour by fixing their own incompetence.
When I was leaving to catch an international flight, the safe failed again with my passport in it. It was 6 am and housekeeping didn't answer calls. Reception kept saying they were coming but obviously hadn't been able to contact them. Arrived after half an hour with no apology, said the battery was dead and had no sense of urgency in spite of the danger of my missing my flight. When it was finally opened, they seemed triumphant rather than apologetic. Incredibly poor attitude.
Although the wifi worked, the hotel system didn't so you couldn't print your e-ticket for hours.
There are many more instances of annoying practices in this hotel but I'm getting angry recalling them.
I spent a month in India and had a wonderful trip in Tamil Nadu and Kerala. The last part of my trip in this Hyderabad hotel spoiled a wonderful experience in India.
A few staff members tried hard but are bogged down by incompetent management.