Dear Mr. Ramy, We are very concerned about your feedback regarding the denial of the all-inclusive service based on nationality. At Mercure Hurghada Hotel, we strictly adhere to a policy of non-discrimination and inclusivity. We apologize for any inconvenience this may have caused you but please be informed that offering alcohol is banned in venues and hotels offering alcohols in Egypt for Egyptians regardless of their religious beliefs, by the government due to the holy month Ramdan.We truly appreciate your feedback and look forward to welcoming you back in the future.Merna EmamGuest Experience Manager

Cher Denis, Nous vous remercions sincèrement d'avoir partagé votre expérience à Mercure Hurghada Hotel. C'est un plaisir d'apprendre que vous avez trouvé notre hôtel très bon. Nous nous efforçons constamment d'offrir un service de qualité supérieure à tous nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, Merna EmamGuest Experience Manager

Dear Mr. Nadeem,Thank you for choosing to stay at Mercure Hurghada Hotel and for taking the time to share your thoughts with us. We appreciate your initial positive impression upon arrival and the pleasant greeting you received from our team.We apologize if our hotel did not meet your expectations in terms of its star rating. While we strive to provide a comfortable experience for all our guests, we understand that the condition of our rooms fell short of your expectations. Your feedback regarding the need for refurbishment is duly noted, and we will take it into account as we consider future improvements to enhance the overall guest experience.Regarding the inclusive option, we regret that it did not meet your expectations in terms of the food quality. We understand your preference to dine outside the hotel during your stay. We appreciate your feedback, which will help us in our ongoing efforts to improve the variety and taste of our culinary offerings.We apologize if there was any confusion regarding the checkout time. Our intention is to provide a smooth and efficient departure process for all our guests. We appreciate your understanding and apologize for any inconvenience caused.Thank you once again for sharing your feedback. We value your input and will use it to continuously enhance our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Hossam HosnyGeneral Manager

Dear M. Darren,Thank you for taking the time to review your recent stay at Mercure Hurghada Hotel. We are glad to hear that you found our staff friendly and that you felt safe and comfortable during your stay. We appreciate your feedback regarding the food and facilities, and we apologize for any inconvenience caused. We will take your comments into consideration as we continually strive to improve our offerings. We hope to have the opportunity to welcome you back in the future.Warm regards,Hossam HosnyGeneral Manager

Dear Ms. Carole,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Wai,Thank you for the 5* rating! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear M. Emese,We very much appreciate your comments regarding your stay at Mercure Hurghada. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Hesham,Thank you for the 5* rating! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Worood,Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hossam HosnyGeneral Manager

Dear Mt. Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Nader, We are delighted that you enjoyed your stay here at the Mercure Hurghada Hotel. We always strive to provide our guests with the best possible experience and it is great to hear that we achieved this for you. We look forward to welcoming you back again soon!Hossam HosnyGeneral Manager

Dear Ms. Natallia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Ms. Catherine,Thank you very much for sharing this great review of your recent stay at Mercure Hurghada. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely,Hossam Hosny General Manager

Dear Mr. Derek,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam Hosny General Manager

Dear M. Kuldeep,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam Hosny General Manager

Dear Ms. Jennifer,In Mercure Hurghada we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,Hossam HosnyGeneral Manager

Dear M. Srinivasa,We very much appreciate your comments regarding your stay at Mercure Hurghada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hossam HosnyGeneral Manager

Dear Ms. Marwa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Muheb, Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hossam Hosny General Manager

Dear Mr. David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hossam Hosny General Manager

Dear Ms. Naglaa, Thank you for taking the time to share your feedback. While I wish you had a better experience, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hossam Hosny General Manager

Dear Mr. Remon, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hossam Hosny General Manager

Dear Mr. Islam,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Ramez, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hossam Hosny General Manager

Dear M. Omneya, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hossam Hosny General Manger

Dear M. Jose, Thank you for rating our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hossam Hosny General Manger

Dear Mr. Ali, Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merna Emam Customer Experience Manager

Dear Mr. Mohamed, Thank you for taking the time to share your feedback. We hope that you will give us the opportunity to share your concerns with us to be able ensure that the necessary corrective measures are taken accordingly to avoid any similar situations and to to better serve you in the near future. Sincerely, Merna Emam Customer Experience Manager MERCURE Hurghada

Dear M. Amanda, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hossam Hosny General Manger

Dear Ashraf, we would like to thank you for your rating. We are happy that you enjoyed your stay at Mercure Hurghada hotel. We are looking forward to welcome you again! Merna Emam Customer Experience Manager

Dear Mr. Haitham, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karim El Herazy General Manager

Dear Ms. Dina, Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager

Dear Mina, Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim El Herazy General Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Hurghada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Dear Nicholas, Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Dear Mike, We warmly welcome your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I want to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Dear valued guest, We warmly welcome your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I want to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Dear GAPJOONG, We warmly welcome your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I want to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Dear valued guest, We warmly welcome your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I want to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Dear valued guest, We warmly welcome your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I want to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Dear Nicola, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis