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Reviews of Gravity Hotel Aqua Park Sahl Hasheesh Families and Couples Only

5 out of 5
Gravity Hotel Aqua Park Sahl Hasheesh Families and Couples Only
Mesaieed Road No. 313, Zone 90, Sahl Hasheeh, Red Sea Governorate

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rick, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained hotel and grounds!!! The pools were fantastic. They worked hard to serve a variety of different foods at the buffet everyday! The staff were very friendly and helpful. We had a wonderful week here! Would definitely recommend!
Stayed 7 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2020

4/10 Poor

Sherif, Toronto, Canada

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel I have been to so far...Service is extemely bad and slow...AC was not working 3 nights from my 7 nights i stayed there...The buffet was the same for 7 nights straight...extremely disappointed!!
Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 stars, not quite 5
An excellent hotel, but not quite 5 starts. Great views and excellent staff, but important to know that it caters to a Russian and German audience, which reflects on the food choices, entertainment available and the activities offered. Was very happy, but if I returned to Sahl Hasheesh would probably choose a hotel with a greater focus on UK visitors.
Stayed 5 nights in Jan 2020

8/10 Good

Mr Mohamed Y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is a brand new hotel, so everything (all paint work, floor tiles, furniture, mattresses, sheets, towels, crockeries and cutleries) are new and very clean. However there are still somethings that are missing like a bin in the bedroom (they have 1 bin in the bathroom only). They don’t provide towels on the beach so people have to walk to get towels from those provided on the pool. There are no showers on the beach so we have to walk to the pool. The overall service is very good however there are very few staff members from the breakfast team and the housekeeping team that aren’t professional in the way they talk to guest. The reception staff, the dinner staff and all the management are very professional. The Brazilian restaurant is very nice (both food quality and service is excellent). The hotel has an alright animation team. All the food and beverages outlets are elegant. Food presentation and food variety are always excellent. Majority of the times food taste is excellent too but one of the nights the food taste wasn’t that good and shockingly that this night was supposed to be the most special night for the hotel and they call it the oriental night (which should be called the Egptian night), in this night the hotel put so much effort in preparation and moving all buffets and dining tables outside the main restaurant in the open air in the gardens around the pool. It really looks amazing and the variety of the food is massive but main courses didn’t taste great that night
Stayed 3 nights in Oct 2019
Response from Gravity Management on 12 Dec 2019
Dear Mr. Mohamed, Thank you very much for your positive rating and for taking the time to share your experience at Gravity. We are very pleased that your stay was enjoyable and that our facilities and services were up to your expectations. It was our pleasure to read your feedback and we would like to thank you for your motivating words. It is truly from feedbacks like yours that we love what we do! We would like to highlight that our Guest opinions are of a very high importance to us at all times. We constantly record and share our guests comments with our top management for consideration, and all your valuable comments have been shared with our top management. We sincerely believe that from feedbacks of our Guests we improve to reach our Guests highest satisfaction. Warm greetings from all our staff and management team. We look forward to welcoming you back very soon at Gravity Sahl Hasheesh! Best Regards, Gravity Management

10/10 Excellent

Mowagieh, Cairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great hotel, stuff and location. The beach is great.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jul 2019
Response from Gravity Management on 24 Jul 2019
Dear Sir/Madame, Thank you for taking the time to rate us. We're sorry to know that you were not satisfied with your stay and that your experience didn't match your expectations. Gravity team always do its best to ensure the highest possible level of service and it is indeed, that our guests opinions are of a very high importance to us. We would appreciate if you could send us your comments in order to thoroughly investigate and share them with our top Management, as this is definitely not a usual occurrence at Gravity as we always strive to meet our guests’ highest expectation. Once again, thank you for sharing your experience and we hope to be able to welcome you again. Best Regards, Gravity Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Rabea on 13 Jun 2019
Dear Our Valued Customer Thank you so much for your positive rating and great feedback. We are proud to learn that our services and facilities have been up to your kind expectations. We are looking forwards to have you back! Best regards, Hotel Management

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The facility is new but we reserved all inclusive however the food was not good and we didnot use the all inclusive option and went to il guesto beach due to the service problem The facility is short staffed and poor service over the beach and pool The spa was very good The pool was not cleaned daily
Stayed 4 nights in Apr 2019
Response from Rabea on 3 May 2019
Dear Our Valued Customer Thank you for valuing your stay at Gravity Sahl Hasheesh. We are always appreciating constructive criticism as we see a chance in it to improve our services. We would like to apologize, that you were not fully satisfied, and your valued comments have been forwarded to department heads. The Gravity Sahl Hasheesh Team is wishing you all the best and to welcome you again in our Resort. Best regards, Hotel Management

8/10 Good

Ahmed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The location is wonderful , Beatch is nice pleasant and well arranged
Stayed 3 nights in Apr 2019
Response from Rabea Badawi on 22 May 2019
Dear Our Valued Customer Thank you for having chosen our hotel as your holiday destination. We are pleased to know, that you’ve enjoyed your visit and appreciate that you have taken the time to share your experiences on this site. Hoping to be able to welcome you back very soon at Gravity Sahl Hasheesh. Best regards, Hotel Management

10/10 Excellent

Verified traveller

Stayed 7 nights in Apr 2019
Response from anna on 23 Apr 2019
Dear Guest, Thank you for your comments and happy that your stay at Gravity Sahl Hasheesh was enjoyable, Wish to see you again at our hotel

8/10 Good

Carole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
L’hôtel est vraiment superbe et les chambres de luxe vue sur mer décorées avec goût et confortable Dommage que le service en chambre soit minimum au niveau du ménage et de l’entretien (rideaux qui tombent, portes serviettes qui se décrochent, ménage minimum : les décorations de lit se retrouvent en boule dans la table de chevet). Il ne m’a que pas grand chose pour que cela soit parfait. La restauration est très bien et variée. Beaucoup (trop ?) de monde dans le restaurant principal mais nous avons trouvé notre bonheur en allant régulièrement à l’italien beaucoup plus calme avec jne service chaleureux et impeccable (merci encore à toute l’équipe) Les parties communes et piscines sont très bien entretenues (malgré l’incivisme de certains)… bravo ! Et là aussi il y en a pour tous les goûts : fiesta ou calme. Ça pêche au niveau des services - club enfant non francophone avec des horaires 10-12:30 / 15-17 …. Quand il est ouvert. Bref aucune utilité pour nous du coup malheureusement - club de sports avec des machines out of servjce (velo) … - accueil du spa désagréable … qui pousse à la vente … ils viennent même te chercher au bord de la piscine. Dommage car d’autres clients m’ont confirmé qu’une fois cette barrière passe les soins étaient top. En conclusion un superbe hôtel avec des parties communes bien entretenues. Le cadre en bord de mer avec accès à un jardin de corail est top. Le personnel de piscine et restaurant sont vraiment sympas (coup de cœur pour le restau italien)
Stayed 13 nights in Jul 2023

8/10 Good

Abdel Gawwad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle chambre avec sea view
Stayed 4 nights in Jul 2023

8/10 Good

Marie-Virginie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 12 nights in Apr 2023

4/10 Poor

Kjell

Stayed 7 nights in Dec 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Personalen på Gravity är trevliga och hjälpsamma. Standard har gått nedåt sedan vi stannade här sist vad gäller all-inclusive utbudet och städning generellt på hela hotellet. Som det är för tillfället får man inte värde för vad man betalar som gäst.
Stayed 3 nights in Dec 2020

8/10 Good

Kjell&Carina, Köping, Sweden

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Personalen och servicen på detta hotell är suveränt bra. Maten är varierande och väldigt god. Det finns alltid något att välja för alla. Rummet vi har är stort och luftigt, sköna sängar och kuddar. Tyvärr har rummet slitna detaljer t.ex. golv, lister etc. Städningen kunde vara mycket bättre. Covid-19 åtgärder kunde vara mycket bättre. De följer inte riktigt sina egna direktiv gällande Covid-19 t.ex. i restaurangen att gäster ska använda handdesinfektion och temperaturmätning innan man går in till restaurangen. Annars ett fantastiskt ställe om man vill ha lugn och ro.
Stayed 7 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2020

10/10 Excellent

Selina, Zürich

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel, ganz in der Nähe Quad, Pferde und Kamele. Direkt vor dem Hotel kann man wunderbar schnorcheln. Aufmerksames Personal, sauber. Nur das essen ist nicht sehr abwechslungsreih, aber trotzdem gut und es gibt eig immer iergendwo etwas zu essen. Unterhaltung am Abend auch gut
Stayed 6 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Das Pool war beheizt, die Zimmer sauber, eine große Auswahl zum essen war vorhanden, aber nicht überwältigend! Dennoch sehr gut!! Einzige Manko war das Personal! Freundlich aber teiweise überfordert. WLAN auf den Zimmer funktioniert mehr schlecht als Recht. Aber das liegt anscheinend an der Bandbreite. Zu später Stunde wenn viele Gäste schlafen gehen funktioniert das Wlan viel besser! Alles in allem, Preis Leistung kann man nicht meckern. Raunzen auf hohen Niveau.
Stayed 6 nights in Feb 2020

6/10 Okay

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flot hotel men ubehagelig for singel kvinder
Hotellet var super flot men havde en dårlig oplevelse med en tjener der mente at han skulle med på værelset fordi jeg havde smilet til ham. Hans overtjener havde sågar sagt okay til det da det normalt ikke er lovlig i Egypten. Ubehagelig oplevelse så kommer ikke tilbage til det hotel
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Gravity è un discreto resort situato su una bellissima spiaggia con un bel lungomare da percorrere a piedi o in macchinina elettrica. Il resort è ancora in fase di costruzione dato che una parte degli alloggi non è stata ancora completata. Le piscine e la parte esterna erano completamente fruibili. La nostra stanza mostrava ancora i segni di recente realizzazione non del tutto eliminati come qualche schizzo di cemento a terra. Il personale del resort è stato veramente molto gentile ed a loro va uno speciale ringraziamento. Cibo nella media riterrei buono il rapporto complessivo qualità/prezzo. Da migliorare qualitativamente ed organizzativamente i servizi offerti relativamente alle escursioni nei luoghi turistici dell'Egitto. Inviterei a prendere in considerazione anche altre proposte esterne non limitandosi a quelle del resort.
Stayed 7 nights in Dec 2019

4/10 Poor

Franck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien a voir d un 5 étoiles
Nous sommes arrivés dans cet hôtel avec ma femme après avoir fait un séjour au Caire et à Sharm El Sheikh. L’accueil était bof, pas un seul sourire et une façon de parler au client un peu limite. On a du attendre un petit moment avec des « welcoming juice » qu’on attend encore. On nous amène à notre chambre à l’autre bout du complex, très long chemin en compagnie d’un personnel du staff assez désagréable, il semblait avoir la flemme de nous expliquer le fonctionnement de l hôtel en all inclusive, en fait il semblait avoir la flemme d’être là tout court. Une fois arrivé dans la chambre/suite elle était sale (cheveux au sol, traces de pied sur le carrelage, TACHES JAUNE SUR LA CUVETTE, du sable plein le bac de douche) et beaucoup de chose en mauvais état ( poignée de porte cassée, carrelage cassé ...). Le lendemain matin réveil à 8h par le personnel qui voulait faire notre chambre, le soir à 21h une personne vient décrocher la télé du mur pour voir le numéro de serie et ne s’excuse même pas pour le dérangement. Au restaurant principal le personnel était non chaland, il est parfois difficile de trouver des tables disponibles et quand vous en trouvez une il est difficile d’avoir des couverts tellement le personnel ne vous calcule pas ou peu. L’ascenseur n’a pas fonctionné pendant 3 jours, nous étions au 4ème étage sur 6. La wifi ne fonctionne que dans la chambre, avec la télé ALLUMÉE et encore, très mauvaise connexion. Les extras du style billard, Ping Pong sont en mauvais état.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Das Gravity Sahl Hasheesh ist zu empfehlen für Urlauber, die eine entspannende Zeit in angenehmer Atmosphäre verbringen möchten und für die bauliche Details nicht wichtig sind. Das Hotel wurde während unseres Aufenthlats dort im Juli 2019 noch renoviert und stand kurz vor der offiziellen Eröffnung (Ein Aspekt, der uns von Expedia verschwiegen wurde.) Die ala carte Reastaurants verdienen den Namen (noch) ganz und gar nicht. 2 der Restaurants befanden sich im Aufbau und standen kurz vor der Eröffnung. Das Essen im Haupt-/ Bufet-Restaurant war gut, die Auswahl ausreichend groß. Allerdings hatten wir, wie viele andere Ägyptenurlauber in diesem Jahr auch, für 3 Tage leichte Magenprobpleme. Das Hotel ist sauber und das Personal zum größten Teil hervorragend, zuvorkommend und sehr freundlich. Die Lage ist fantastisch. Der Strand liegt direkt an einem Korallenriff. Die Korallen reichen teilweise bis an den Strand, weshalb man dort nur mit entsprechenden Schuhen ausegrüstet ins Wasser gehen sollte. Der begrenzte Schwimm- und Schnorchelbereich, ist über einen Steg, des benachbarten Hotels zu erreichen. Man sieht dafür, dass das Becken entsprechend voll ist überraschend viele Fische, Rochen und (mit etwas Glück) sogar Schildkröten. Vom Hotel aus kann man verschiedene Touren buchen u.a. Schnorchel-und Delfintouren, die für Anfänger durchaus spannend und lustig sind. zusammenfassend sind wir uns einig, dass wir einen entspannten und angenehmen Aufenthalt dort hatten,
Stayed 14 nights in Jul 2019
Response from Gravity Management on 21 Aug 2019
Dear Valued Guest, Thank you very much for your positive rating and for taking the time to write this review. We are very pleased that your stay was enjoyable and that your overall experience at Gravity was pleasant. We're sorry however to know that you were not fully satisfied. This is definitely not a usual occurrence at Gravity as we always strive to ensure our guests highest satisfaction. Our Guest opinions are of a very high importance to us at all times and we would like to mention that all your valuable comments have been forwarded to our top management for investigation, as we sincerely believe that from feedbacks like yours we improve to reach our Guests highest expectations. Once again, thank you for sharing your experience and we hope to welcome you back soon at Gravity Sahl Hasheesh! Warm Regards, Gravity Management

8/10 Good

Verified traveller

Helt okej
Maten var okej, restaurangen var absolut inget 5 stjärnigt. Speciellt inte när det är helt nytt. Såg mer ut som en gammal skolsal. Oväsen av byggnationer och inget internet fanns tillgängligt.
Stayed 2 nights in Jul 2019
Response from Gravity Management on 21 Aug 2019
Dear Valued Guest, Thank you for your positive rating and for taking the time to write this review. We're sorry to know that you were not fully satisfied with your stay and that your experience didn't match your expectations. This is definitely not a usual occurrence at Gravity as we always strive to ensure our guests highest satisfaction. Our Guest opinions are of a very high importance to us at all times and we would like to mention that all your valuable comments have been forwarded to our top management for investigation, as we sincerely believe that from feedbacks like yours we improve to reach our Guests highest expectations. Once again, thank you for sharing your experience and we hope to welcome you back soon at Gravity Sahl Hasheesh! Warm Regards, Gravity Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new Hotel ,every detail is very well done ,Staff were very good ,helpful ,only the Reception Staff very bad ,they have no idea or give you the wrong information , restaurants ,bars and kitchen Staff are Perfect. do every thing to make your Holiday Great ,,Clean place in General and spacious Room. I booked junior suite which was Great there was no live TV and almost no Internet Connection all the Time.
Stayed 7 nights in Jul 2019
Response from Gravity Management on 24 Jul 2019
Dear Sir/Madame, Thank you very much for your rating and for taking the time to write this review. We are very pleased that your stay was enjoyable and that our facilities and services were up to your expectations. Thank you very much for mentioning Gravity restaurants staff. Gravity team will always go the extra mile and do their best to make our guests feel at home and well taken care of. Your valuable comments were forwarded to our top Management for investigation and corrective action. It is indeed, from feedbacks like yours that we improve to reach our guests highest expectations. Warm greetings from all our staff and management team. We hope to welcome you back very soon at Gravity Sahl Hasheesh! Best Regards, Gravity Management

10/10 Excellent

mina, united States

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from Gravity Management on 27 Jun 2019
Thank you very much for your positive rating and for taking the time to leave this review. We are very pleased that your stay was enjoyable and that our facilities and services were up to your expectations. We hope to welcome you back soon at Gravity Sahl Hasheesh! Warm Regards, Gravity Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Personeel heel vriendelijk in het hotel is alles precies en service perferct heel snel
Stayed 3 nights in Apr 2019
Response from Rabea on 3 May 2019
Dear Our Valued Customer Thank you so much for your positive rating and great feedback. We are proud to learn that our services and facilities have been up to your kind expectations. We are looking forwards to have you back! Best regards, Hotel Management