The Manager Was Extremely Rude, Don't Stay Here!!
Posted 25-Oct-2015 on Wotif
* I booked a room at HBR, and contacted immediately to change the booking as I'd made an error with my dates. It took several calls and a great deal of stress to resolve the issue. On two occasions, the manager chose to answer the call only to advise that he was unable to assist as the call had come through outside of business hours. Their terms and conditions state that bookings and payment are non-refundable, so I could choose to either cancel the booking and lose the payment, or pay an extra $50 'change fee' to change to another date. I decided to pay the fee and change the date. Even though I agreed to pay the change fee,I was still told off by the manager for the inconvenience. I have never had such rude service from a business owner in my life and regret my choice to stay here.
* The journey there is unsafe without a 4 wheel drive and this is not made clear on the website. The gravel road to the accommodation is 4 km long; there’s a small section towards the end that’s so steep and bumpy I felt we were at risk of running off the road.
* The accommodation has a four star rating and the room cost is very high relative to other four star hotels I've stayed in in the past however the hotel did NOT provide basic items such as complimentary shampoo, conditioner, shower gel, shower cap, face washer, or breakfast provisions. Very disappointing.