Standard Room, 1 King Bed, Jetted Tub | Jetted bathtub
Check availability

Reviews of Comfort Inn Huntington near University area

2.5 out of 5
Comfort Inn Huntington near University area
3094 16th Street Road, I-64, Huntington, WV

Reviews

7.4

Good

Rating 10 - Excellent. 197 out of 663 reviews" "
Rating 8 - Good. 222 out of 663 reviews" "
Rating 6 - Okay. 121 out of 663 reviews" "
Rating 4 - Poor. 82 out of 663 reviews" "
Rating 2 - Terrible. 41 out of 663 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property was very helpful. We got in after we visited a friend of mine who recently moved into the Infirmary at St. Mary's Medical Center. We were told that we could have a room near the elevator or where it was more quiet which was what we wanted. Breakfast was incredibly wonderful and then we enjoyed the pool and hot tub at 8:00 a.m. all to ourselves!! We will definitely come back again!!
Stayed 1 night in Apr 2024

4/10 Poor

Malcolm

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property in poor condition and parking limited.
Stayed 1 night in Apr 2024

8/10 Good

terri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and comfortable.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 27 Mar 2024
Thank you for choosing to stay with us, we hope to see you on any future stays in the area.

4/10 Poor

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The $50 hold placed on my account and I have not been reimbursed for it yet and I have been in a lot of motels and I have not ever been charged a incident all fees after which I had done paid for room in full and after I had done checked in the motel staff asks me for a credit card and I said I had one and they said they were just putting my card on my file in case I needed to stay extra night but then I discovered that in fact the motel staff had charged me a $50 fee for something I didn't agree to or have any knowledge of such security fees and now I have to wait 2 weeks to get my money back and I don't believe that I will receive anything for interest and why did they remove the money from my account when I didn't destroy anything belonging to the motel but you can hold my money up for two weeks well I will not be back to your motel and if I am not compensated for my inconvenience I will be telling my family friends and coworkers not to patron your establishment because of the hidden fees and the other thing the prices I was charged was entirely to much money for a 15 yr old busted up economy lodge I mean a Two Queen bedroom with nothing other than necessity's and a complimentary breakfast there was no Jacuzzi in the room and it was a simple motel room but it wasn't no $114 a night room I mean this is the second ownership of the building it was out dated
Stayed 1 night in Feb 2024
Response from Tessa Smith - Hotel Manager on 20 Mar 2024
Thank you for your repsonse. We have no hidden fees attached. Any third party booking does require a 50 incidental authorization released upon check out. This is noted on the site you book through. We do apologize that you were not happy with this but it is hotel policy and procedure.

2/10 Terrible

Gerald G

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water for shower, hotel ran down, breakfast was not well provided, very little to offer and not enough food for thoses trying to eat. I will not stay here again.
Stayed 2 nights in Feb 2024
Response from Hotel Staff on 20 Mar 2024
We do apologize that you were not satisifed with breakfast. We do offer all choice brand standard items including but not limited to eggs, sausage, biscuits, sausage gravy, waffles, fruit, yogurt, oatmeal, cereal, hard boiled eggs, danishes, bread, bagels etc. We hope you to give us another try in the future.

10/10 Excellent

Lauren

Travelled with family
The area outside of the hotel was very loud after 11:00 pm but seemed to quieten down by midnight. The room was really nice, and the beds were incredibly comfortable! The front desk person was very nice and we had no issues at all! Will plan to stay here again!
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 29 Feb 2024
I do apologize for any noise issues you may have had. I do hope we see you again in the future. Thank you for staying with us

2/10 Terrible

Edgar

Stayed 3 nights in Nov 2023
Response from Front Desk Staff on 9 Jan 2024
I do apologize you were not happy with your stay at the Comfort Inn Huntington. We hope to see you in the future and create a better stay for your visit.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

JOE, PATASKALA

Price was good for the accommodations
Stayed 1 night in Oct 2023

6/10 Okay

Amy

Liked: Cleanliness, room comfort
It was fine
Stay was okay. Hotel is being remodeled. Key cards stopped working multiple times during the two night stay which was an inconvenience. Fridge could have used a wipe down and the window was left cracked so there were a couple stink bugs in the room upon arrival.
Stayed 2 nights in Oct 2023

8/10 Good

Heather

Travelled with partner
Room was clean and bed was very comfortable. Lobby under construction bit of a cliche checking in but it’s ok. 10 am check out seems a little early. Over all nice place will be even nicer when lobby is put back together
Stayed 1 night in Oct 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly and helpful.
Stayed 3 nights in Oct 2023

6/10 Okay

Kassandra

Stayed 1 night in Oct 2023

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Gayle

Travelled with family
Liked: Cleanliness, staff & service
I was not too happy with the microwave in our room, and when I asked about it I was told not all rooms have a microwave. I was disappointed with the condition of the area aroung the hotel, ground maintenance of the grounds.They are remodeling the entrance, we were there for two weeks and there was never any workers attending to the issue.
Stayed 14 nights in Aug 2023
Response from Comfort Staff on 21 Sept 2023
Thank you for choosing to stay with us. I do apologize for the inconvenience.

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Staff & service
The AC was very noisy; not a normal noise expected from a typical AC unit at all. The floor of the room above me was SUPER CREAKY and whoever was in the room was up and moving around at about 4:30AM. I could hear EVERY FOOTSTEP LOUDLY! If not for the noise, the room would have been okay. But I couldn't rest at all. I won't be back. The AC can be fixed but the floor probably won't be. If you have to stay there, get a top floor room.
Stayed 1 night in Sep 2023
Response from Comfort Inn Staff on 25 Sept 2023
Thank you for choosing to stay with us here at Comfort Inn Huntington Wv. I do apologize for the inconvenience of noise. We do have a noise policy that we follow strongly. We hope if you are in the area again, you give us a call for a second chance.

8/10 Good

Milton

Stayed 1 night in Aug 2023
Response from Comfort Staff on 21 Sept 2023
Thank you for choosing to stay with us.

8/10 Good

Lawrence, Fairfax

Business traveller
Under renovation, very clean but bathtub super slippery to take shower, nearly slipped fell, must take measures to make sure cleaning agents properly rinsed off shower/tub floors or someone will get hurt, badly.
Stayed 1 night in Aug 2023
Response from Comfort Staff on 21 Sept 2023
Thank you and I do apologize for this. I will make sure it gets attention asap.

2/10 Terrible

Kasey

Stayed 4 nights in Jun 2023

6/10 Okay

Paul

Travelled with family
Disliked: Property conditions & facilities
Needs some TLC, to bring it up to be in the choice group, I realize it was just changed over from a Ramada, so maybe given some time it will be better.
Stayed 1 night in Jun 2023
Response from Front Desk Staff on 20 Jun 2023
Thank you for taking the time to leave us a review. I am happy you chose to stay with us. We will start undergoing renovations by the end of month for improvements. We hope to see you in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean hotel
This Comfort Inn was very clean. The staff were all very friendly and helpful. We were attending my Mother's funeral, so I was not in the best of moods, but this hotel was still very nice.
Stayed 2 nights in Jun 2023
Response from Front Desk Staff on 20 Jun 2023
Thank you for taking the time to leave us a review. I do apologize for your loss. I am glad we could make your stay pleasant during such a terrible time.

8/10 Good

Jonathan D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay, reception desk very welcoming and professional.
Stayed 1 night in Jun 2023
Response from Front Desk Staff on 15 Jun 2023
Thank you for choosing to stay with Comfort Inn Huntington WV. We hope you choose us for your lodging needs if you are ever in the area again.

8/10 Good

Erica

Stayed 1 night in Jun 2023

10/10 Excellent

Jayson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Tessa Smith on 8 Jun 2023
Thank you for choosing to stay with us here at Comfort Inn, Huntington WV

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So so
Elevator not working properly, no decaf coffee.
Stayed 1 night in May 2023
Response from Tessa Smith on 8 Jun 2023
I do apologize that our elevator was under repair during your stay. Guest safety is our top priority and sadly that is an unforseen circumstance. We do provide decaf coffee in guest rooms 24/7. We hope you will give us a try again on your next stay in the area.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. The staff's new system seemed to be challenging.
Stayed 1 night in May 2023
Response from Front Desk on 8 Jun 2023
Thank you for choosing to stay with us here at Comfort Inn Huntington WV and being patient with us during our change. We hope to see you in the future.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramada Limited
The only thing was there weren’t any towels racks, in bathroom. Plus the breakfast was not very good. Some things were pure sugar. We left and went to breakfast.
Stayed 1 night in Mar 2023
Response from Hotel Front Desk on 16 Mar 2023
We do apologize the breakfast was not to your liking. We do follow Wyndham standards for breakfast but will certainly look to see what we can change for the future. Thank you for staying with us.

8/10 Good

Cynthia A.

Liked: Cleanliness, staff & service
Most of staff VERY pleasant. Convenient location. Needs some updates; rooms beginning to show wear & tear. No coffee makers in rooms any more (maybe due to COVID).
Stayed 1 night in Feb 2023
Response from Front desk staff on 7 Mar 2023
Thank you for choosing to stay with us. I am happy to inform you over the next few months through the end of the year we will be undergoing some major renovations. We hope to you have you stay with us again.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty at check in. We had to wait till later to check in. Room did not resemble picture of rooms shown when making reservations. Vehicle was vandalized over night. Driver window was busted, and the bed cover was cut with what looked to be a knife.
Stayed 1 night in Mar 2023
Response from Front desk staff on 7 Mar 2023
I do apologize your room was not ready upon check in. All of our rooms, aside from our smoking rooms, match online photos posted. Again we do apologize about the incident with your vehicle. I understand you assumed it was a rival wrestler group. Unfortunately there was not anything we could have done to prevent someone from vandalizing your vehicle an we offer our sincere apologies this happened to you.

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2023
Response from Hotel Front Desk on 16 Mar 2023
Thank you for choosing to stay with the Ramada Huntington, Wv location.

2/10 Terrible

Brandon

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
it was not what we booked . construction being done was not noted on web site. demanded refund and was not awarded
Stayed 1 night in Jan 2023
Response from Hotel Front Desk on 10 Feb 2023
We do apologize, we have made all third party websites aware of our pool renovations. If you have further questions regarding failure to provide information, please reach out to expedia directly.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exercise room was minimal
Stayed 1 night in Jan 2023
Response from Hotel Front Desk on 10 Feb 2023
We do apologize that you were not happy with exercise options, we are hoping to get updates for that room started soon.

8/10 Good

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Clean and friendly great stay
Stayed 1 night in Jan 2023
Response from Hotel Staff on 10 Feb 2023
Thank you for taking the time to leave positive feedback. I will get this information to our staff who will be greatly appreciative of your kind words. If you are ever in the area again, please give us a call.

6/10 Okay

Ashley

Travelled with family
Disliked: Staff & service
We had to ask for blankets and 2 extra towels bc there are three of us stay and we only got two towels. Lady that checked us in wasn't very welcoming.
Stayed 1 night in Jan 2023
Response from Hotel Front Desk on 10 Feb 2023
I do apologize you had any troubles during your stay. If you are ever in the area again please reach out and give us another try. Thank you

10/10 Excellent

Jeri

Stayed 1 night in Dec 2022

6/10 Okay

Joel

Stayed 1 night in Dec 2022

10/10 Excellent

Susie

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2022

4/10 Poor

David

Disliked: Staff & service
The breakfast area is rather large, but the choices are extremely bland. Just cold cereal, some biscuits and gravy, and muffins, coffee, and juice. I didn't see sausage bacon and eggs, anywhere the entire stay of my three nights. I was forced to go down to McDonalds and have breakfast. Their was this strange ball going on Saturday night. I got back to the Hotel in the evening and the place was jammed with people all dressed up, and as a guest it made me feel totally out of place, and uncomfortable in my own hotel. All the parking was taken up and took me a while to find a parking spot. Room service was non - existent, wasn't sure if I had to call down to have my room done or not. I will be staying at another hotel next trip, and pay more for better service.

8/10 Good

Holly

Liked: Cleanliness, staff & service
I believe my problem with the matress may be because of my bad hips. However, I was alarmed when the night clerk informed me that the door to the outside had to remain open so the fire alarm wouldn't go off. The next morning when we left the room, the corridor was absolutely freezing. This is a good hotel that just needs some $$ spent on it to bring it back up to where it once was.
Stayed 2 nights in Nov 2022

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad I stayed before I read some of these negative reviews! I would’ve missed out on a great hotel! Clean, quiet, friendly staff… What’s not to like?
Stayed 2 nights in Nov 2022

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness
Carpet in room needed vacuuming there was visible dirt in front of the dresser and desk, bedcovers in non-smoking room had what appeared to be cigarette burn holes. Did not see a housekeeping person during our stay, room was not serviced during our stay. Front Desk and breakfast room staff were friendly and very helpful.
Stayed 2 nights in Oct 2022

10/10 Excellent

Clayton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe
The room was clean and was pretty comfortable. It was convenient to where I needed to be the next morning-and next to restaurants. I felt comfortable staying there as the area felt safe.
Stayed 1 night in Oct 2022

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the tub jets are perfect
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Meh..
The breakfast was gravy from a can and frozen biscuits.. 😝checkiut was at 10am, NOT 11am on the hotels.com site, and they were strict about it. Diffuser was broken so the pool house was verry steamy and not qell lit, and they let other guest drink alcohol and vape in there around our kids playing in the pool. Hot tub was just hot water. No jets, and a couple made out in front of our kids.. it was gross and we left.. will not be back
Stayed 1 night in Oct 2022

2/10 Terrible

Angel

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
We did not get the room we booked. It took over 30 minutes or so to check in only to be told it may be possible we would have to find another hotel. The entire place reeked of marijuana from the front lobby to our room
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we stayed in was very nice. Had a really nice relaxing time. It was very quiet.We would have liked a little more options provided in the breakfast. Overall it was a pleasant experience.
Stayed 1 night in Sep 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Vicky

Liked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great and the room was clean, but the room and the facility was worn out. Big pot hole as you enter drive. Ramada sign faded and damaged. Room very worn out. Loose wallpaper and molding. Toilet seat worn and missing parts. chipped paint many places, burned out light bulb. No tissue in bathroom. fridge makes noise, hard to sleep.
Stayed 1 night in Aug 2022