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Reviews of Crowne Plaza Huizhou, an IHG Hotel

4.5 out of 5
Crowne Plaza Huizhou, an IHG Hotel
No 8 Huangguan Rd Shuikou Ave Huicheng D, Huizhou, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 94 reviews" "
Rating 8 - Good. 43 out of 94 reviews" "
Rating 6 - Okay. 10 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place. Everything is very close from the hotel
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Comfortable and clean. Facilities are ok. The food quality in Chinese and Japanese restaurants are good. However the overall services particularly front desk, guest service and the restaurants are far below standard of what a 5 star hotel should provide. The staff is not well-trained and some of them are even rude and careless. I stay a week in this hotel and was very disappointed.
Stayed 4 nights in Sep 2019
Response from Marcom on 11 Sept 2019
Dear Guest,Warmest greetings from Crowneplaza Huizhou . I hope this message finds you well.We are always seeking feedback from our guests to understand of what they value during their stays and what can be improved to make their stay experience more memorable. However, with regards to the guests service , I am sorry to learn that you were disturbed by the staff service.I have spoken to front desk, guest service and the restaurants to ensure this will not happen again. We hope to have the pleasure of welcoming you back to Crowneplaza Huizhou in the future where we are sure you will have a comfortable stay. Thank you!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Rrowne Plaza Huizhou on 6 Sept 2019
Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
The managment was not very accommodating. I had an issue with my reservation and ask that the manager call me. I left 4 voice mails and no return call.
Stayed 1 night in Aug 2019
Response from 惠州皇冠假日酒店 on 21 Aug 2019
Dear guest，Thank you for taking the time to share your feedback regarding to your recent stay with us at Crowne Plaza Huizhou. We apologize for your unhappy experience caused by the poor communication between the guest and our staff. We will continue to improve the training of our stuff for better service.We are looking forward to seeing you again to witness our improvement.Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice building and room. but many employees cannot speak english
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort bed
Stayed 1 night in Nov 2018

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
What a beautiful hotel! Everything about the hotel was wonderful. The dining room in the lobby was nicely decorated and the meals were excellent. I ate in the Japanese restaurant one night and what a wonderful experience that was. The hotel staff was very professional and courteous. I enjoyed my stay at Crowne Plaza Huizhou very much.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent hotel fo business purposes
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還可接受
Generally just a neat place to stay overnight.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Crown plaza Huizhou
Hotel feels a little tired but is still comfortable. It does not have a lot around it that is walkable and the hotel shuttle finishes at 6pm. Staff friendly but do not get much westerners visiting so English is not as strong as Shenzhen city centre hotels
Stayed 1 night in Feb 2018

10/10 Excellent

Shi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience at Crown Plaza Huizhou hotel
I like the a/c control. I can set it at temperature where I am comfortable. Having ball pens available would be nice. And a house phone at the lobby would be great, allowing calls that can be made to a guest without bothering the front desk.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended business hotel
Luxury and comfortable. There's a walk-in wardrobe in the room! Couldn't ask for more at the price i paid. Staff at check in counter was friendly and helpful. There was nothing much to explore around the hotel. For example, i don't see breakfast places around the hotel. Having said that, i was there for only one night, didn't have the time to really explore the neighbourhood. I'm sure it's not difficult to get a cab to go to places. Had lunch at the hotel's chinese restaurant. Food was good.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort bed and good service in the club lounge, big room as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Qinghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is really great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation need to be improved
We reserved for a non-smoking room but it turned out that the room was a smoking room! It took serveral hours to change the room for us. The hotel provides free shuttle service to a shopping mall but it turned out that the scheduled bus was cancelled. Though the hotel called a taxi for us and paid for it, it caused us some inconvenience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bobby, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star China hotel
A typical excellent 5 star hotel in China that you have come to expect while traveling there... excellent place

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is one of the nicest hotels in the world. Exceptional place, however, there is absolutely Nothing to do in the area. Especially as a westerner. The staff speaks fairly good English though

10/10 Excellent

Anita, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet neighborhood
Very nice place to stay if you in Hui Zhou, very clean and quiet, hotel staffs super friendly and helpful, definitely recommend to others; hotel located in a quiet neighborhood but very easy access to public transportation, you can had hotel staffs help call taxi, not expensive to get to downtown of Hui Zhou, usually around ¥20

8/10 Good

Liwei Y.

Liked: Cleanliness, staff & service, room comfort
Good for my trip
The location is not right in the downtown of Huizhou so you have to pretty much stay in the hotel instead of walk around on the street however the hotel itself is very self-contained so nothing to complain here. Lots of business travelers choosing this hotel including myself here I guess

10/10 Excellent

SIN MiNG, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around is comfortable

8/10 Good

John, washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, good service
Good, clean hotel with good breakfast buffet. Convenient location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best I've stayed in China
excellent facilities, loved my stay. only one minor thing, a bit out of the way. but nothing a 10 min taxi ride can't fix. I will definitely stay again next time I'm in Hui Zhou.

8/10 Good

Rina

Stayed 6 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务热情 环境舒适 五星好评 还会再来
Stayed 1 night in Sep 2023

10/10 Excellent

Chau Ngor

Stayed 3 nights in Jul 2023

8/10 Good

TSANG KING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
酒店住宿情況大致良好，自助晚餐多選擇，職員工作態度非常好！
Stayed 1 night in Jul 2023

8/10 Good

Fengsheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
可以免费游泳，不错
Stayed 1 night in Jul 2023

10/10 Excellent

Jiankun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent experience
excellent stay with my family, the staff is polite and very kind
Stayed 1 night in Apr 2023

10/10 Excellent

Yee Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店員工服務態度非常良好
酒店無論大堂，客房，餐廳員工，服務態度非常良好，貼心
Stayed 2 nights in Apr 2023

10/10 Excellent

Yee Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Hiu Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Edward Kai Fat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

LAPFEI

Stayed 1 night in Feb 2023

10/10 Excellent

Yangfu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
还可以
挺好的 装修好 服务好 高级 就是空调不够热 好冷
Stayed 1 night in Dec 2022
Response from Eva Wang on 9 Jan 2023
尊敬的宾客，您好！非常感谢您的点评，同时非常感谢您对酒店服务及整体环境的认可。因一月天气转凉，故酒店并没有开放冷气，还望您理解。也期待您再次入住，我们将竭诚为您提供优质的服务。

10/10 Excellent

Chenche

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

JaeWoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Marcom coordinator on 9 Mar 2020
尊敬的宾客，感谢您入住惠州皇冠假日酒店并为酒店留下点评。我们传递真正的待客之道，努力让每一位宾客缔造难忘的入住体验是我们的使命。再次感谢您对酒店的支持，惠州皇冠假日酒店全体员工欢迎您再次下榻。祝您生活愉快！

8/10 Good

CHIU LUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Crwne Plzaz Huizhou on 6 Sept 2019
Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 Good

Tsz Ming, 香港

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from 惠州皇冠假日酒店 on 21 Aug 2019
尊敬的宾客您好，感谢您入住惠州皇冠假日酒店。感谢您对我们的支持，期待与您的再次相遇！

8/10 Good

Edward Kai Fat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality of breakfast
Having been staying at this hotel, their overall service proves to be of top quality. As to the quality of breakfast, not as good as before. I have on 7/26 expressed this issue to Fiona Yin, the Hotel Ambassador.
Stayed 2 nights in Jul 2019
Response from Crowne Plaza Huizhou on 31 Jul 2019
Dear Guest Yes, The Ambassador has recorded your comments. It was also presented at the next day's regular administrative meeting. Thank you very much for your comments. The hotel will continue to strive to improve the production of Western food. Thank you again!

6/10 Okay

Tsz Ming, 香港

Liked: Cleanliness, staff & service
冷氣不足。
Stayed 1 night in Jul 2019
Response from 惠州皇冠假日酒店 on 31 Jul 2019
尊敬的客人，您好！非常感谢您提出的意见，同时非常抱歉给您带来不太完美的体验，关于冷气问题，酒店管理层非常重视，工程部已安排对每间房进行空调排查。希望下次您入住能感受到我们的变化。谢谢！

6/10 Okay

Tsz Ming, 香港

Liked: Cleanliness, staff & service
主要冷氣不足，2個房間都是。
Stayed 1 night in Jul 2019
Response from 惠州皇冠假日酒店 on 31 Jul 2019
尊敬的客人，您好！非常感谢您提出的意见，同时非常抱歉给您带来不太完美的体验，关于冷气问题，酒店管理层非常重视，工程部已安排对每间房进行空调排查。希望下次您入住能感受到我们的变化。谢谢！

8/10 Good

Billy

Liked: Staff & service, property conditions & facilities, room comfort
適合小休
地點少少遠離購物區，打的約十分鐘車程，早餐可以，不算太合口味，服務尚可。房間整㵖，但有些小味道，景觀不錯，床鋪舒適，但因農曆新年，價格畧貴
Stayed 2 nights in Feb 2019

10/10 Excellent

Mei kuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

KUO-LUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Chih-Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境安靜不吵鬧，大廳氣派。住宿還送水果
Stayed 1 night in Oct 2018

8/10 Good

Yui Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體舒適！
Stayed 1 night in Sep 2018