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Reviews of Karma St. Martin's

4 out of 5
Karma St. Martin's
St. Martin's, Isles of Scilly, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 60 reviews" "
Rating 8 - Good. 19 out of 60 reviews" "
Rating 6 - Okay. 7 out of 60 reviews" "
Rating 4 - Poor. 1 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the Karma hotel St Martins. Staff were extremely helpful and friendly. Thank you for a lovely stay
Stayed 1 night in Sep 2023

4/10 Poor

Philip, Falmouth

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful location, friendly staff, just slightly let down by the constant undercurrent of ‘join the Karma club’ aka timeshare. Posters, leaflets, letters in the room and that was after I had explicitly asked not to be sold to as I was paying to have a holiday.
Stayed 2 nights in May 2023

10/10 Excellent

Simon James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday family holiday
Excellent, lovely food, very comfortable, staff very helpful and nothing too much trouble
Stayed 3 nights in Apr 2023

6/10 Okay

John

Very ordinary hotel set in a beautiful location.
Stayed 4 nights in Aug 2022

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
Disappointing stay - Karma did not offer any cleaning during our 3 night stay. This was the only hotel that did this during our week in the Isles of Scilly. The overall cleaning and COVID measures were disappointing with a lack of accessible/working hand sanitising stations. To finish on a positive the young staff were cheerful and always willing to help - they are a great plus to the hotel.
Stayed 3 nights in Aug 2021
Response from Fynn on 16 Sept 2021
Dear Susan, We are sorry to hear of your disappointment during your 3 night stay. As I'm sure you can appreciate, this year is a very different one due to the pandemic still being an issue. The team have been taking extra precautions due to the rising cases across the islands, by limiting contact time within guest rooms, which are in place to help protect our guests, staff, visitors and islanders alike. Thankfully, we have managed to ensure we have stayed open and operational for the season, whereas some businesses have had to close, so we still stand by our decision to limit the offering of servicing guest rooms daily during their stay this year. We are happy to replace and replenish any room items via request from guests and will arrange small services for our long stay guests at present. Our team regularly clean and sanitize all public areas in the hotel and ensure than the hand sanitizing stations are fully stocked, so apologies if you found this wasn't the case. It's great to hear that you enjoyed the service that our staff provided and thank you kindly for noting this. We hope to be able to welcome you back one day in the future when hopefully the offerings will be back to our normal standard.

6/10 Okay

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel Staff food and accommodation were exellent We can not wait to revis this hotel again Thank you
Stayed 3 nights in Sep 2019
Response from General Manager on 23 Sept 2019
Dear Anonymous Thank you for taking the time to share your recent experience with us and we look forward to welcoming you back Kind regards Scott General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Being on beach and very dog friendly staff are very helpful
Stayed 4 nights in Jul 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most dog-friendly hotel My pooch hasever stayed in
Incredible location, superbly appointed, excellent restaurant, brilliant team
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well it's a pretty unique location, right on a beautiful beach on a small island. Building is in character with its location, rooms are well presented, clean, staff excellent, food very good, all in all a lovely place to stay .
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
View and staff were super but breakfasts poor tasting and having to leave by 10am departure day instead of 11am not a good policy for an hotel!!!
Stayed 3 nights in May 2019

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable stay.
Superior hotel stay and a winner on every count. The location is idyllic, the rooms are clean, comfortable with superior beds. The service is amazing and the food excellent. A memorable stay.
Stayed 2 nights in Apr 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel right on the beach with breath taking views. The room was beautiful and the staff very helpful. One in particular, Max, was a star. An amazing stay in a magical location.
Stayed 2 nights in Oct 2018
Response from Management on 22 Nov 2018
Dear John, Many thanks for taking the time to share your recent stay and experience with us and your feedback has been shared with the team. We do hope to welcome you back once again in 2019. Kind Regards & Best Wishes Management

10/10 Excellent

Barbara, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from start to finish
Excellent hotel from start to finish. Staff very polite and helpful. Room clean and well equipped. Food was good
Stayed 3 nights in Sep 2018
Response from Management on 22 Nov 2018
Dear Barbara, Many thanks for taking the time to share your recent experience with us and we are pleased to learn the visit had been enjoyed from the beginning to the end. We do look forward to welcoming you back in 2019. Kind Regards & Best Wishes Management

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will DEFINITELY be back!
I can not say enough positive things about Karma! The staff were so friendly and accommodating... the best I have ever dealt with quite honestly. The food was fantastic, which can be difficult to pull off on an isolated island I am sure, but they did it. Consistently.
Stayed 2 nights in Sep 2018
Response from Management on 22 Nov 2018
Dear Lori, Thank you for taking the time to share your recent experience with us and pleased to learn and read that your experience had been enjoyed as much as you say. We do hope and look forward to being able to welcome you back. Kind Regards & Best Wishes Management

10/10 Excellent

Jane, Fairfax California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked everything but thought that the dinners were very expensive but the quality was lacking
Stayed 5 nights in Sep 2018

8/10 Good

Julie

Relaxing break
Fantastic location, friendly helpful staff, great massage in the spa, food ok but would recommend trying the local tea room for fresh tasty meals.
Stayed 1 night in Sep 2018
Response from Management on 18 Sept 2018
Dear Julie, Thank you for taking the time to share your recent experience with us. We do hope to welcome you back in the future. Kind Regards & Best Wishes Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location; stunning beach. Hotel staff are wonderful but the hotel needs some upgrading in terms of the ensuite bathrooms and some of the communal areas.
Stayed 4 nights in Aug 2018
Response from Management on 18 Sept 2018
Dear Anonymous Many thanks for taking the time to share your feedback with us. Your comments have been shared with our team along with feedback being taken on board. Please do rest assured, we as a team and company here are always wishing to improve our offering. Kind Regards & Best Wishes Management

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent location The Hotel restaurant was good but I only ate there once as I was not prepared to share a restaurant with dogs
Stayed 2 nights in Aug 2018
Response from Management on 18 Sept 2018
Dear James, It is a pleasure to read that you have enjoyed the Islands and the magnificent location that we are fortunate to be based on. We do offer our lower restaurant to those traveling, visiting, staying or dining with us here without dogs, in our lower restaurant. Kind Regards & Best Wishes Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location beautiful views Island walk is spectacular
Stayed 2 nights in Aug 2018
Response from Management on 1 Sept 2018
Dear Anonymous, Many thanks for taking the time to share your recent visit with us. We are pleased you enjoyed the beauty of these Islands and do hope to welcome you back in the near future. Kind Regards & Best Wishes

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fantastic location but slow service at breakfast
The location and housekeeping could not be faulted. The service in the restaurant for breakfast was VERY slow so we decided not to eat our evening meals there as there were other options on the island. Overall what could be a fantastic hotel is let down by the slow service.
Stayed 1 night in Jul 2018
Response from Management on 18 Sept 2018
Dear Anonymous, Thank you for taking the time to share your opinion with us. It is a shame that you did not experience our lunch or dinner offering and I am sorry to learn our breakfast offering was not up to the standard we at least wish it to be. I would like to assure you that our service has improved greatly and we are continually striving to improve our services and learn from our shortcomings. Kind Regards & Best Wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing and peaceful stay. Perfect for anyone wanting a get away from it all break.
Stayed 4 nights in Jul 2018
Response from Management on 1 Sept 2018
Dear Anonymous, Many thanks for taking the time to share your recent experience and stay with us. We do hope to welcome you back in 2019 if not before. Kind Regards & Best Wishes

8/10 Good

Bob, Exeter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location
The hotel has a beautiful situation and clearly aims for a high standard. However, I don't think the standard achieved, good as it is, justifies the price. In particular watch out for the very small measures issuing from the 'automatic wine dispenser', which are far smaller than normal measures
Stayed 1 night in Jun 2018

10/10 Excellent

paul, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nearly perfect
Pretty nearly perfect! The setting is one one of the most stunning and something that stays with you for a long time . The hotel is rugged and quite lovely. As you’d expect, staff are friendly and welcoming . Food is particularly fine . Minor quibble , no bread at breakfast but try the kippers they were sublime. The ocean room was comfortable but basic bathroom forces a less than perfect rating . If you’re over 5 foot 5 the bath is too small . At the price, it slightly lacks little touches , turn down service a bikkie or two. Outside area is fabulous . Overall can’t wait to come back .
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day break.
Fantastic room (puffin) and beautiful views. Lovely staff and very good breakfasts. Quite expensive overall! Massage was a bit heavy handed. Wifi was not always very good.
Stayed 2 nights in May 2018

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karma IOS
St Martins is a wonderful place and Karma is a lovely hotel. The staff were helpful and friendly, the food delicious and the grounds stunning.
Response from Bjoern Duerr on 15 May 2018
Dear Fiona, Thank you for taking the time to review your recent stay with us at Karma St. Martin's. We are very happy, that you were able to fully enjoy your stay and we hope to see you again in the near future. Kind regards, Bjoern Duerr General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely. Great comfort. Stunning location. Highly recommended
Stayed 1 night in Apr 2018
Response from Bjoern Duerr on 11 May 2018
Dear Traveller, We appreciate your comments and we would like to thank you, for taking the time to write those. It is always great to hear, that someone enjoyed their stay. We hope to see you again in the future. Kind regards, Bjoern Duerr General Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karma - the loveliest hotel on the Scillies!
Great great staff very helpful and friendly, nothing was too much trouble. Jane, Victoria. Alex and Sam made sure we had a relaxing enjoyable stay .
Stayed 5 nights in Oct 2017
Response from Francesca on 7 Nov 2017
Dear Kim, What a pleasure to read your review about your recent stay with us at Karma St. Martin's. Thank you! We hope to see you again. Kind regards, Bjoern Duerr General Manager

10/10 Excellent

Chris, U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel 40m from the beach!!!!!!
In my opinion the best hotel on the Isles of Scilly. - a superb location right on the beach. This hotel was run efficiently and on a very friendly, relaxed manner. On arrival to the hotel I was met by a member of the front-of-house team who explained and gave me all information I needed about the hotel and its facilities. I must say that I was a little disappointed when informed that the indoor swimming pool (mentioned on their website in February when I booked) was actually closed down. The food was really good and as I am a Coeliac and require a gluten-free menu this was well catered for and it was not a problem to provide a gluten-free alternative.
Stayed 7 nights in Sep 2017
Response from Bjoern Duerr on 16 Oct 2017
Dear Chris, Thank you very much for your great feedback. We are very happy, that you were able to fully enjoy your stay with us at Karma St. Martin's. We hope to see you again in the future. Kind regards, Bjoern Duerr General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brought back memories
Beautiful as always, food this year was wonderful and the weather was beautiful. As we already knew the island it was our perfect trip down memory lane. New visitors may want to look at the island in more details to ensure that amenities/landscape suit their needs.
Response from Francesca on 15 Aug 2017
Dear Traveler, Thank you very much for your kind review. We are happy, that you were able to fully enjoy your stay with us at Karma St. Martin's and the Island itself. We are looking forward to welcoming you again in the future. Kind regards, Bjoern Duerr General Manager

8/10 Good

cathy, devon

Liked: Cleanliness, staff & service, property conditions & facilities
Beach life
Our first ever stay at this hotel on an island we have visited every year for 20 + years, we normally self cater. Beautiful location and room had fantastic view. Staff on reception exceptional, very helpful, friendly and nothing too much trouble. Had major issue with put up bed overnight but issue resolved by reception in morning. Lovely that our dogs were made so welcome. Cooked breakfast not worth the money especially the rosti.
Response from BjoernDuerr on 3 Jun 2017
Dear Cathy, Thank you very much for your kind words, even though we could not impress you with our breakfast. Please be assured, that I will pass on you compliments towards our staff. We hope to see you again. Kind regards, Bjoern Duerr General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on the beach
Fantastic chill out holiday. Great for walking and exploring other islands. Great food and staff, nothing is too much trouble. Need to be quite mobile on this island, very limited transport, 35 minute walk from Highertown Quay to Lowertown Quay for transfer to other islands.
Response from BjoernDuerr on 16 May 2017
Dear Traveler, Thank you very much for your kind words. I will certainly share your feedback with the whole team, since this is the heart of the Karma experiences. And we are happy, that you were able to fully enjoy your holiday with us at Karma St. Martin's. We would love to welcome you again in the near future. Kind regards, Bjoern Duerr General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rowed in World Gig Chsmpionships - nice hotel with welcoming staff - ferry crossings to St Mary's to get to championships.
Response from BjoernDuerr on 3 May 2017
Dear Traveler, Thank you very much for your kind review and sharing your experiences with us. It is a pleasure to read that you enjoyed your stay and we are looking forward to welcoming you again in the near future. Kind regards, Bjoern Duerr General Manager

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, room comfort
Beautiful secluded hotel
Really friendly helpful staff. Good, reasonably priced food. Also good pub next door.
Response from General Manager on 23 Nov 2016
Dear Traveller, We are very appreciative of the time and effort you spent to share this review with us. We are delighted to read that you enjoyed your recent visit, as guest satisfaction is at the heart of the Karma experience. And we are looking forward to welcoming you again next season. Kind regards, Bjoern Duerr Acting General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away from it all
If you're looking for sea, sandy beaches, a two-by-one mile island to explore, friendly people (and seals), comfy lounge/bar and good food- and not much else, then this is perfect. Our dog now knows what her version of heaven looks like ( although perhaps with a bit more sun)! Relaxed service (although not overly attentive) and the daily news covering what's on and where to go on the island (did I mention the pub next door, the tea-room and the fish and chips?) all added to the experience.
Response from Bjoern on 19 Sept 2017
Dear Guest, Thank you in advance for taking the time to share a little good Karma on Expedia. It is always great to be recognised and your kind words are very much appreciated. Thank you again for this wonderful review and we look forward to creating another outstanding experience for you next time you visit Karma St Martins. Kind regards, Bjoern Duerr Acting General Manager

8/10 Good

V, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary small hotel in stunning location
Very warm welcome by friendly staff. Our room, 'Ennor', had the 'wow' factor not only the subtle colours of the furnishings but the incredible view over landscaped garden and the sea over to Tresco and St,Mary's. The weather was good but variable. This is the place to view big skies both day and evening. Outside are comfortable chairs and tables and loungers. Enjoyed the foraging day with Rachel. Collecting seaweeds and local plants and seeds that the chef used to create a 5 course gourmet meal that included scallops, lobster and rack of lamb. Benefited from a very high quality massage that is provided in-house.
Response from Bjoern on 16 Sept 2016
Dear V, Thank you very much for your kind words and your detailed review on Expedia. We are happy to read, that you were able to fully enjoy your stay with us in Karma St. Martins. We hope to see you back next season. Kind regards, Bjoern Duerr Acting General Manager

6/10 Okay

anne, oxfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
Isles of Scily are very beautiful, however I booked it because it was advertised with a Spa when in fact it only had one treatment room, nothing else... In my book that doesn't constitute a spa
Response from General Manager on 22 Aug 2016
Dear Anne, We are very appreciative of the time and effort you spent to share this review with us. It is always a pleasure to read about how much you enjoyed your time while staying with us at Karma St. Martins. However, I regret to learn that not every experience lived up to your expectations. Guest satisfaction is essential, and there’s no excuse for you not having the time of your life, at all times, whilst on holiday. It is only through honest feedback that we can continue to improve the iconic Karma experience, and I hope that you will please accept my sincere apology. Kind regards, Bjoern Duerr Acting General Manager

8/10 Good

vivienne, Dover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Relaxing

8/10 Good

Paul, Axminster

Liked: Cleanliness, staff & service, room comfort
Beautiful but pricey.
This hotel is in a fantastic location if you are a nature lover. However extremely pricey unless you belong to the Karma Club. As it is on St Martins, an out-island of the Scillies, only access is by boat. During normal daytime this is not a problem but if arriving after 5.30 a private water taxi is necessary at enormous cost. The hotel needs to sort this out! Hotel itself is comfortable and food good, but again expensive. Staff are friendly and helpful.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Clare, Yelverton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Real Treat!
The most beautiful setting, could not have been better for a 'big birthday' treat! Our room was lovely, with a fabulous view. Hotel staff were friendly and helpful and the food was excellent at both breakfast and dinner. We enjoyed playing records again on the record player!

10/10 Excellent

Featheg, Wiltshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Martin's remains wonderfully idyllic
We returned to St Martin's being die-hard fans of the old St Martin's hotel and were pleasantly surprised. It was towards the end of the season and little had changed of the feel of the old hotel.The Tean restaurant was no more with dining moving downstairs but this did not detract from the excellent food with the curry, from the Goan chef, being the best I have ever tasted. Once the pool is back and up and running it will be back where we remember it but we would heartily recommend that those who have been before make a revisit to see for themselves. An excellent surprise.

10/10 Excellent

Diana, Truro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location for relaxation
Fantastic location. Beautiful views. Lovely people. Comfortable relaxing stay.

8/10 Good

Susan, Camberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheer joy
I had wonderful relaxing time enjoying all aspects of the hotel and the surrounding islands. I would definitely return to St. Martins and again enjoy the walking, boat trips, good food and excellent staff at the hotel.
Response from Francesca on 28 Nov 2015
Hi Susan, Thank you for staying with us at Karma St. Martin's. The isles of Scilly is the perfect destination to relax and unwind. I am proud of the whole team here and what they have acheived. We hope to see you again soon. Kind regards Francesca

10/10 Excellent

Jean Blanc, St Ives

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location great staff excellent chef
Wonderful Islands to get lost from the real world Patchy internet & mobile cover great if you need to relax & wind down Five main islands to visit all different all with good cafe hotel & restaurant cover All in all a great place to hide & just enjoy Great wild life flowers & foliage Lovely boat trips between islands & wild life trips St Martin's Hotel a little gem thank goodness they re-opened this year Extremely well run by Francesca & her whole team We hope nobody reads this so we can return year after year!!!!!!!
Response from Francesca on 28 Sept 2015
Hi Jean, Thank you so much for your 5 out of 5 review of Karma St. Martin's. We are glad you loved the food, I have passed on your kind comments to the head chef here. We will do a sun dance for your return! Kind Regards Francesca

2/10 Terrible

Jeremy, London

Liked: Cleanliness
Disliked: Staff & service
Not recommended
This hotel is not good value for money. The service was severely lacking. Staff are very young and poorly trained. We stayed 7 nights and not once were we offered tea or coffee at breakfast before we had to ask for it. The breakfast itself is average, buffet style, reheated cooked breakfast which continually ran out so we were waiting for food on several occasions. We had one dinner on our first night with such slow service that we ate elsewhere on the island every other night. The wifi did not work throughout, despite assurances that 'it would be fixed in a few days', which in this day and age feels akin to having no electricity and at these prices seems not far from a breach of contract. The hotel itself is in a nice location, but is generally insensitive to its beautiful and quaint surroundings. If we ever return to St Martins in future we will book a guest house or self catering cottage. Very disappointing.

8/10 Good

J, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and extremely comfortable
On arrival staff were very friendly and informative. The room had a wonderful view and was clean though smaller than we expected. There was only one chair to sit on. We were tired after long journey and had ordered dinner for 7.30. The staff were quick to take the order but we had to wait an hour for our starter. We nearly gave up waiting but there was no alternative. When the food arrived it was delicious but our experience stopped us eating at the hotel again. We were impressed with the welcome our family members were given when they came for coffee on a wet day - refugees from the camp site! I was disappointed that the swimming pool was out of action. There was no internet or mobile coverage although staff did offer use of the hotel laptop at reception this was not satisfactory. We would certainly consider returning for another holiday.
Response from Francesca on 1 Sept 2015
Thank you for your review. I am sorry that you experienced delays in food service but I am glad to hear you enjoyed the food. We have problems with BT but we have now dedicated an office wifi line to the guests which will hopefully improve things until we can get it fixed. It was lovely to meet you and your family and we hope you shall return soon. Kind Regards Francesca

10/10 Excellent

Christopher, Penryn

Liked: Cleanliness, property conditions & facilities, room comfort
Island Getaway.
Hotel and Island exemplary . Everything with which we were served from the kitchen (although occasionally delayed) was first class.Staff very polite and friendly but lacked training in the basics.
Response from Francesca on 24 Oct 2015
Hi Christopher, Thank you for your 5 star review on Karma St. Martin's. I am so glad you had a first class experience with us here. I agree the staff need more training and with the new restaurant manager arriving in few days things should improve. Kind Regards Francesca

8/10 Good

John, Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch this one
New, young staff team were excellent. Formidable location.
Response from Francesca on 17 Oct 2015
Thanks John! We hope you will come back again and see us get better and better. Kind Regards Francesca