Ratings based on 172 Verified Reviews

4.6 out of 5
100% of guests recommend
4.6 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent Value

Posted 21-Dec-2016 on Ebookers
On arrival I was offered coffee and fruit during check-in, a welcome gesture. I had requested a quiet room on a high floor and this is exactly what I was given for a quiet night's sleep. Lovely big room with comfortable bed and good bathroom with toiletries (comb, shampoo, toothbrush, face cloths), all very clean. The staff were outstanding : friendly, responsive, eager to please. They went further and even put a laptop in the bedroom for my free use. In the awful rainy weather they had umbrella's freely available in the lobby/reception area for guests to use. Highly recommended !!
5out of 5
by A verified traveller

Ideal

Posted 19-Dec-2016 on Hotels
Located down a back lane away from the noise but right in the middle of town. This hotel is certainly value for money. Staff were very friendly and helpful. Breakfast was good. Used the hotels pick up service from the train station, prompt and efficient. Hotel aranged a car to drop us off in Hoi An going via all the sites, marble mountain, Hoi van pass etc, very enjoyable with a driver who was very friendly and informative. Stayed here for a price you would pay for two breakfasts in a hotel in England. Well pleased
Comment from Hotel Management
20-Dec-2016 by General Manager, Hotel Management
Thank you for your review. Thank you for enjoyed with our hotel. Could you please post your review on website:www.tripadvisor.com? it is very important for our hotel to have more good raking. Thank you for help us. Merry Christmax & Happy New Year !
5out of 5
Recommended
for Everyone
by A verified traveller from Western Australia

Friendliest staff ever

Posted 21-Nov-2016
Pros: The staff
Cons: Maybe a bit more choice for breakfast
Location: A good walk to the forbidden city and markets
I cannot say enough about the staff at this hotel. The Sapa Lodge need to come here and see how to run a hotel. From the minute we walked in nothing was too much trouble. Our toast, coffee was bought to us in the mornings with the choice of breakfast and the tea was hot. The restaurant they recommended was close by and very good.
4out of 5
Recommended
for Everyone
by A verified traveller from Brisbane Queensland

Overnight stay.

Posted 03-Oct-2016 on Wotif
Pros: The friendly staff and breakfast. Can't forget the friendly elevator!
Location: The location was good for us as it was an overnight stop, we didn't see much of Hue.
We chose this hotel as it was an overnight stop on our way to Hoi An. Charming hotel down an alley, the two young women who greeted us were both so enthusiastic and helpful, they gave us directions to a great restaurant and ensured we had all that we needed. Breakfast was excellent with a good range of choices. The room was very clean and bed comfortable, the computer didn't work but that was not an issue as we had our own devices, wifi was good.
5out of 5
by Carole from San Antonio

Relax in style!

Posted 31-Aug-2016 on Hotels
Beautiful hotel with friendly but formal staff.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Aug-2016 on Hotels
4out of 5
Recommended
for Couples
by A verified traveller

Posted 09-Aug-2016
Location: Quiet location, off the main street. Close to the restaurants.
Very friendly, professional staff who made us feel very welcome. Thank you!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Aug-2016
Pros: The staff - so helpful and friendly
The staff are incredibly friendly and helpful. They even let us leave our luggage in the lobby all day and shower at the end of the day way past check out.
5out of 5
Recommended
for Everyone
by A verified traveller from Colorado

our best hotel experience in Vietnam!

Posted 28-Jul-2016
Everything about this hotel is welcoming. The staff greeted us at the bus station, the reception had fruit and towels waiting for us, the room was comfortable, bright and had a western-style tub, and the alleyway is quiet and within walking distance to restaurants and bars. Also, the laundry service was efficient and affordable. Wish we could have stayed longer!
5out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Very nice hotel, centre of town, close to eateries

Posted 22-Feb-2016
Pros: Very clean rooms, best breakfast, close to all the places, lots of restaurants nearby. friendly and helpful staff
Location: Citadel, tombs cycling, DMZ tour, markets, shopping.
Hue is a wonderful place, with the old Citadel, Tombs of past kings, It's better to organise a taxi to do all the Tombs, we found it's bit hard to get a taxi back from some places. buy tickets for all tombs and citadel together. DMZ tour thought about the all the lives lost.