Ratings based on 177 Verified Reviews

4.6 out of 5
100% of guests recommend
4.6 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by Peter

Excellent customer service

Posted 24-Feb-2017 on Hotels
Excellent customer service and good location
4 out of 5
by Danielle

This traveller left a rating score only Posted 29-Dec-2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Value

Posted 21-Dec-2016 on Ebookers
On arrival I was offered coffee and fruit during check-in, a welcome gesture. I had requested a quiet room on a high floor and this is exactly what I was given for a quiet night's sleep. Lovely big room with comfortable bed and good bathroom with toiletries (comb, shampoo, toothbrush, face cloths), all very clean. The staff were outstanding : friendly, responsive, eager to please. They went further and even put a laptop in the bedroom for my free use. In the awful rainy weather they had umbrella's freely available in the lobby/reception area for guests to use. Highly recommended !!
5 out of 5
by A verified traveller

Ideal

Posted 19-Dec-2016 on Hotels
Located down a back lane away from the noise but right in the middle of town. This hotel is certainly value for money. Staff were very friendly and helpful. Breakfast was good. Used the hotels pick up service from the train station, prompt and efficient. Hotel aranged a car to drop us off in Hoi An going via all the sites, marble mountain, Hoi van pass etc, very enjoyable with a driver who was very friendly and informative. Stayed here for a price you would pay for two breakfasts in a hotel in England. Well pleased
Comment from Hotel Management
20-Dec-2016 by General Manager, Hotel Management
Thank you for your review. Thank you for enjoyed with our hotel. Could you please post your review on website:www.tripadvisor.com? it is very important for our hotel to have more good raking. Thank you for help us. Merry Christmax & Happy New Year !
5 out of 5
Recommended
for Everyone
by A verified traveller from Western Australia

Friendliest staff ever

Posted 21-Nov-2016
Pros: The staff
Cons: Maybe a bit more choice for breakfast
Location: A good walk to the forbidden city and markets
I cannot say enough about the staff at this hotel. The Sapa Lodge need to come here and see how to run a hotel. From the minute we walked in nothing was too much trouble. Our toast, coffee was bought to us in the mornings with the choice of breakfast and the tea was hot. The restaurant they recommended was close by and very good.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane Queensland

Overnight stay.

Posted 03-Oct-2016 on Wotif
Pros: The friendly staff and breakfast. Can't forget the friendly elevator!
Location: The location was good for us as it was an overnight stop, we didn't see much of Hue.
We chose this hotel as it was an overnight stop on our way to Hoi An. Charming hotel down an alley, the two young women who greeted us were both so enthusiastic and helpful, they gave us directions to a great restaurant and ensured we had all that we needed. Breakfast was excellent with a good range of choices. The room was very clean and bed comfortable, the computer didn't work but that was not an issue as we had our own devices, wifi was good.
5 out of 5
by Carole from San Antonio

Relax in style!

Posted 31-Aug-2016 on Hotels
Beautiful hotel with friendly but formal staff.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Aug-2016 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 09-Aug-2016
Location: Quiet location, off the main street. Close to the restaurants.
Very friendly, professional staff who made us feel very welcome. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Aug-2016
Pros: The staff - so helpful and friendly
The staff are incredibly friendly and helpful. They even let us leave our luggage in the lobby all day and shower at the end of the day way past check out.