Ratings based on 184 Verified Reviews

4.6 out of 5
100% of guests recommend
4.6 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Mark

Great hotel for the price

Posted 11-Apr-2017 on Hotels
Nice hotel, with excellent staff, very friendly and welcoming, great location.
5 out of 5
by A verified traveller

Posted 31-Mar-2017 on Hotels
Booked the hotel for one night. Staff was very approachable and helpful. Upon arrival, they served us with a welcome drink while they showed a map and explained to us the areas around the hotel. When we're done, our luggages were already brought up to our rooms.
Comment from Hotel Management
02-Apr-2017 by caroline, Hotel Management
Dear Guests value, Thank you for your review on Expedia.com so much. We hope we will serve you in the next time. Enjoy your trip and keep your health. Take cares, Holiday Diamond Team
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Mar-2017 on Hotels
4 out of 5
by A verified traveller

as good as it gets

Posted 20-Mar-2017 on Hotels
as good as it gets
5 out of 5
by the wife and me from UK

pleasant surprise

Posted 13-Mar-2017 on Hotels
this hotel was lovely. the staff were really helpful amd had excellent English. the breakfast was delicious. one of our favourites
Comment from Hotel Management
15-Mar-2017 by General Manager, Hotel Management
Dear Guests Value, Thank you for your review on Expedia.com so much. Please keep your health and we hope we will welcome you to Holiday Diamond hotel again . Enjoy your trip ! Best regards, Ms.Anna
4 out of 5
by Peter

Excellent customer service

Posted 24-Feb-2017 on Hotels
Excellent customer service and good location
4 out of 5
by Danielle

This traveller left a rating score only Posted 29-Dec-2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Value

Posted 21-Dec-2016 on Ebookers
On arrival I was offered coffee and fruit during check-in, a welcome gesture. I had requested a quiet room on a high floor and this is exactly what I was given for a quiet night's sleep. Lovely big room with comfortable bed and good bathroom with toiletries (comb, shampoo, toothbrush, face cloths), all very clean. The staff were outstanding : friendly, responsive, eager to please. They went further and even put a laptop in the bedroom for my free use. In the awful rainy weather they had umbrella's freely available in the lobby/reception area for guests to use. Highly recommended !!
5 out of 5
by A verified traveller

Ideal

Posted 19-Dec-2016 on Hotels
Located down a back lane away from the noise but right in the middle of town. This hotel is certainly value for money. Staff were very friendly and helpful. Breakfast was good. Used the hotels pick up service from the train station, prompt and efficient. Hotel aranged a car to drop us off in Hoi An going via all the sites, marble mountain, Hoi van pass etc, very enjoyable with a driver who was very friendly and informative. Stayed here for a price you would pay for two breakfasts in a hotel in England. Well pleased
Comment from Hotel Management
20-Dec-2016 by General Manager, Hotel Management
Thank you for your review. Thank you for enjoyed with our hotel. Could you please post your review on website:www.tripadvisor.com? it is very important for our hotel to have more good raking. Thank you for help us. Merry Christmax & Happy New Year !
5 out of 5
Recommended
for Everyone
by A verified traveller from Western Australia

Friendliest staff ever

Posted 21-Nov-2016
Pros: The staff
Cons: Maybe a bit more choice for breakfast
Location: A good walk to the forbidden city and markets
I cannot say enough about the staff at this hotel. The Sapa Lodge need to come here and see how to run a hotel. From the minute we walked in nothing was too much trouble. Our toast, coffee was bought to us in the mornings with the choice of breakfast and the tea was hot. The restaurant they recommended was close by and very good.