Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
73% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from from Omaha to Michigan

Dumpy hotel they couldn't even bother to vacuum.

Posted 22-Jul-2016
The room was outdated-which I expected. What I didn't expect was it to look as though it hadn't been cleaned. There was popcorn on the floor, night stand, debris of various types all around the edges. Just at a glance in the bathroom there were 5 pieces of trash on the floor and one as almost a full Funyon. These wasn't small stuff and it was everywhere. I asked for a cot and after not getting it for an hour, I called to cancel and complain about the cleanliness of the room. She offered to switch us and as horrible as it was my hopes were not high. I said, it's 1130pm and my kids really need to sleep. We were all grossed out. My young son kept trying to eat the popcorn he was finding on the floor. It was horrendous. I have stayed in a lot of crappy hotels, and this was by far the filthiest. Never again. No Quality Inn. Ever.
3out of 5
by A verified traveller

Good location for state track finals

Posted 06-Jun-2016
Pros: Location--easy access to most GR locations thanks to proximity to M-5 and I-196.
Cons: Definitely due for some upgrades...furniture, paint, and carpet are all dated.
Team stayed at hotel the night before the state track finals. The facility is a little bruised (some stains in carpet, molding missing from hallways, etc.), but the staff was very helpful and the continental breakfast was better than most.
4out of 5
by A verified traveller

Tulip time trip

Posted 16-May-2016
Pros: Location, good breakfast.
Cons: Cleaning.
Location: Holland Michigan is a tourist town.
Stayed two nights. Door to room didn't lock, evening staff person supplied new room. beds were good, so was breakfast. There was an ottoman which had been damaged by a prior tenant.
4out of 5
by Karleigh from Ontario

Pleasant stay with great breakfast

Posted 26-Apr-2016 on Hotels
Good wifi, better breakfast than expected. Very friendly staff.
4out of 5
by A verified traveller

Right in the middle of Grand Rapids and Holland

Posted 23-Apr-2016
Pros: Location, cost
Cons: The first room we were in was updated with newer fixtures, the room we were moved to was a little less updated but still nice.
Location: Grand Rapids, New Holland Brewing company, Rivertown Mall
Great service, comfortable room and beds. Everything was clean. It was in a great location, 20 minutes from Grand Rapids downtown and 20 minutes from Holland. There is a large shopping mall about 10 minutes away as well as a grocery store and many dining options. Hotel staff was extremely friendly, helpful and knowledgeable. We had to switch rooms because of a stain on the floor that wasn't properly cleaned up yet. The next day our keys to our new room didn't work. We went to the main desk to get that sorted out and someone we hadn't seen from the staff knew about our room switch and had no issue helping us out. The cost of this hotel was great as well, completely affordable. I will definitely stay here again.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Apr-2016 on Hotels
4out of 5
by A verified traveller from allen park, mi

Nice hotel, 20 min from GVSU.

Posted 10-Apr-2016
Very nice stay! Staff was awesome...very kind, friendly. Clean. Nice, crisp linens. Comfortable mattress. Will stay here every time I travel to visit my daughter at Grand Valley State University.
3out of 5
by A verified traveller from Hudsonville, MI

Overall disappointed.

Posted 07-Apr-2016
I took my boys to the hotel for a staycation with the specific purpose to swim. The pool facility room was freezing cold and never got above 70 degrees during our stay. I asked the hotel staff to turn up the heat and while she made sure all the heaters were on, it never warmed the room. The boys still swam but were disappointed I would not get out of my sweatshirt to join them. The room was adequate, but the bathroom does not have an exhaust fan presenting a problem when staying with three boys...
4out of 5
by A verified traveller

Posted 04-Apr-2016 on Hotels
Staff very nice, price very good, no elevator was problem carting luggage, room cleanliness very good, bathroom quite small but adequate, hotel carpets and lobby dated need updated, breakfast food not very good( generic tasting and selection not good). Overall very happy and will stay again.
2out of 5
by A verified traveller

Average hotel

Posted 04-Apr-2016 on Orbitz
Pros: Location
Cons: decor, clean
Location: fast food all around
Average hotel, outdated, wall paper removed from walls not replaced in hall ways. Room seemed clean, however the ice bucket had the liner and still had water in it from the last guest, so was the room cleaned ?