Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Looks like the bates motel

Posted 20-Sep-2016
Pulled up and hotel looked deserted. I did not have time to look for another hotel so we had to stay. To say it's outdated is an understatement. It looked like a hotel out of a horror movie. Will not stay again.
4out of 5
by A verified traveller from Ontario, Canada

Peaceful Hideaway

Posted 08-Sep-2016
Pros: The staff are so friendly and accommodating and the room is very comfortable.
Location: The hotel is easy to find. Although it is quiet it is tucked not far from the on ramp to Hwy I-196.
I love staying here. The staff are so welcoming and accommodating. This hotel is a delight for me to stay in.
4out of 5
by A verified traveller from Chicago, IL

Pleasant stay;very friendly people

Posted 06-Sep-2016
Pros: Convenient location
Location: Able to get around from Holland to South haven.
Staff was very friendly. We were happy to know that we were able to take our pet.
4out of 5
by A verified traveller

Short Stay

Posted 29-Aug-2016
Pros: It was fine for our short stay.
Cons: Improve cosmetics of rooms, warmer pool water and warmer hot tub/stronger jets.
Location: Wished it was a little closer to Holland. Not much near by.
Hotel was good for our short stay. Had all the amenities we needed. Staff friendly and helpful. Could use a little improvement cosmetically. The pool area was nice, but water was too cold. Hot tub was also nice, but jets weak and not warm enough. Breakfasts were pretty good, as well.
3out of 5
by A verified traveller

Posted 01-Aug-2016
Ok price considering summer weekend. A bit worn out and not real clean. For a few hours sleep ok, but walls are paper thin.....pretty noisy
3out of 5
by A verified traveller

Helpful on arrival

Posted 31-Jul-2016
Nice staff helpful in finding a place to eat late on night of arrival. Upset that we got a call for desk saying to stop jumping. My husband and I were packing the car to leave and my daughter whom was getting dress received the call and was upset because we where not jumping. Approached desk and said they had a complaint and did not no whom was jumping so they called everyone's room in the area of complaint. That's just rude. We left did not even have breakfast because my daughter was upset.
1out of 5
by A verified traveller from from Omaha to Michigan

Dumpy hotel they couldn't even bother to vacuum.

Posted 22-Jul-2016
The room was outdated-which I expected. What I didn't expect was it to look as though it hadn't been cleaned. There was popcorn on the floor, night stand, debris of various types all around the edges. Just at a glance in the bathroom there were 5 pieces of trash on the floor and one as almost a full Funyon. These wasn't small stuff and it was everywhere. I asked for a cot and after not getting it for an hour, I called to cancel and complain about the cleanliness of the room. She offered to switch us and as horrible as it was my hopes were not high. I said, it's 1130pm and my kids really need to sleep. We were all grossed out. My young son kept trying to eat the popcorn he was finding on the floor. It was horrendous. I have stayed in a lot of crappy hotels, and this was by far the filthiest. Never again. No Quality Inn. Ever.
3out of 5
by A verified traveller

Good location for state track finals

Posted 06-Jun-2016
Pros: Location--easy access to most GR locations thanks to proximity to M-5 and I-196.
Cons: Definitely due for some upgrades...furniture, paint, and carpet are all dated.
Team stayed at hotel the night before the state track finals. The facility is a little bruised (some stains in carpet, molding missing from hallways, etc.), but the staff was very helpful and the continental breakfast was better than most.
3out of 5
by Bobbi

This traveller left a rating score only Posted 06-Jun-2016 on Hotels
3out of 5
by A verified traveller

Priced too high for the quality of stay.

Posted 01-Jun-2016 on Hotels
It was ok. The room was a little musty and the air conditioning didn't get cold even at its max. The ac was also very loud. Tried opening the window to let the cool breeze at night come in, but the screen was broken and we didn't want the mosquitos and bugs to come in. The bathroom was small and tight. No refrigerator or microwave provided. The price we payed was too high for our overall stay. We expected more.