Outdoor pool

Reviews of Sheraton Hua Hin Resort & Spa

5 out of 5
Sheraton Hua Hin Resort & Spa
1573 Petchkasem Road, Cha-am, Phetchaburi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 428 reviews" "
Rating 8 - Good. 128 out of 428 reviews" "
Rating 6 - Okay. 23 out of 428 reviews" "
Rating 4 - Poor. 7 out of 428 reviews" "
Rating 2 - Terrible. 6 out of 428 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

parichat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nattie on 24 Jan 2024
Thank you so much for your feedback, we look forward to welcoming you again soon

8/10 Good

Kemoh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is safe and secure with pleasant environment for kids.
Stayed 2 nights in Oct 2023
Response from Nattie on 20 Nov 2023
Thank you so much for your feedback, we look forward to welcoming you again soon.

10/10 Excellent

Phiphat

Stayed 2 nights in Aug 2023
Response from Nattie on 4 Sept 2023
Thank you so much for your feedback.!

8/10 Good

Wander

Liked: Cleanliness, staff & service
Property was huge and rooms were clean and comfortable. Love the pool that goes from the rooms all the way to near the beach. The massage at the spa was also pretty good. The property is a little old though and could do with an upgrade, food could also be better. The balcony area that leads to the pool can be better cleaned as there is always bird poop on the lounge chairs, though its understandable that is a little hard to control.
Stayed 3 nights in Jun 2023
Response from Nattie on 4 Sept 2023
Thank you for your feedback. We will make improvements regarding the cleanliness of the balcony, and we look forward to welcoming you back to our hotel again.

2/10 Terrible

Chris

Stayed 1 night in Mar 2023
Response from Admin on 1 May 2023
Mr. Chris, Thank you very much for your review.

6/10 Okay

Hopkins, Tuen Mun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy weddings if you like them your fit right in if you don’t then stay somewhere else

10/10 Excellent

Houda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Facility is quite old, bed is not comfortable. All staffs are friendly. Food is moderate.
Stayed 2 nights in Mar 2022

10/10 Excellent

Smith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, best service!
Stayed 2 nights in Mar 2022

8/10 Good

Marie-Lyne Jackie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great family trip
This was a great family holiday. The hotel is nice and well maintained. Very good value for the price. I was just surprised to see that teh kids play areas was not well cleaned (Outdoor playground and Video games area were dusty despite cleaning twice a day). Teh service was excellent and I really appreciate the staff at the breakfast buffet even though they were under pressure due to the high number of guests.
Stayed 6 nights in Dec 2021

8/10 Good

SHINICHI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a little far from the downtown area. Not all stores are within walking distance.
Stayed 2 nights in Nov 2021

10/10 Excellent

Harumi

Travelled with family
Disliked: Property conditions & facilities
None
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great place for family and friendly for children!
Stayed 2 nights in Sep 2021

10/10 Excellent

PUNNAPATS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids friendly
We stayed with 3 of us, 1 8-month-old baby. Staffs are nice and provide a fast check-in with complementary beverage. The hotel was renovated in the end of 2020 so the room is quite clean and comfort. Good bedding, the baby slept very well. They provide the kids' equipments such as baby cot (but we didn't request), the bottle cleaner, baby bathtub, and also a high-chair with tray at the restaurant which is convenient for BLW baby. I'd suggest to visit during the workdays to avoid crowed.
Stayed 1 night in Sep 2021

10/10 Excellent

Graham Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
great pool, service and breakfast. Kids club was great too. Beach is clean and right next to the rooms.
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

6/10 Okay

selma

Travelled with family
Disliked: Cleanliness
If you reopen the hotel, hire staff to clean up
the hotel was clearly understaffed and that has a major impact on cleanliness. dust and dirt in room & bathroom, under bed, on furniture. Hair in food, bugs in room. Room service and dirty laundry staying in corridors all day and night until the next day.
Stayed 4 nights in Jun 2020

2/10 Terrible

Steven

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2020

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service by the ever smiling staff and we requested for early check in and late check out and they accepted our request very willingly -
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was so good, service, food , room .... If the hotel can provide free shuttle bus go to night market will be perfect.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services is excellent. The place is nice. Facilities are completely.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Niti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to standard and will not go again
Hotel clearly shows its age. Service attitude of some minority staff was horrible and not acceptable for a hotel of this price / standard. Electricity of our room got cut off even before the check-out time.
Stayed 1 night in Aug 2019

8/10 Good

Kwansook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, clean and staffs are all very nice and helpful
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool is great my son like it all staff is very good
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Fuke

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The parking lot is quite far from the hotel in case if you drive a car also the room so far from the lobby
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place good hotel good service, I will stay at Sheraton Hua Hin next time.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good design 5 star hotel with very big pool and clean beach
Stayed 2 nights in Feb 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
That must be the best breakfast Iv ever had in Asia...pool bar service was excellent.
Stayed 5 nights in Dec 2018

10/10 Excellent

Glenn Williamson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andy's Wedding
We attended our son's wedding and everything was great. The food, setting and service was great.
Stayed 3 nights in Dec 2018

10/10 Excellent

Glenn Williamson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Wedding destination.
Staying at the Sheraton Resort was excellent. Our son has arranged his wedding here.
Stayed 1 night in Dec 2018

10/10 Excellent

SSK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. I was there for two days and had a great time. Very nice niew
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing pool, lovely staff. All in all a great hotel
Stayed 8 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good facility and room services. However, front office staff need to be improvement on service mind.
Stayed 1 night in Oct 2018

10/10 Excellent

Yaara

Amazing
We enjoy the stay and the staff
Stayed 4 nights in Sep 2018

10/10 Excellent

Patcharin, Bangkok,Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place Good Scenery Good Staffs Good Food!!
As my Title..Sheraton Hua Hin is the best place for anyone who need to discover the great vacation in Thailand.
Stayed 2 nights in Aug 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short brake
Very enjoyable stay, excellent service very helpful Staff. We Will Definitely be return in the future
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check if they have party before book
Bit disappointed this time, there were two wedding party held during our stay, they had pool party during day time and so noisy, our room was facing the venue, no privacy at all, we couldn’t stay at the hotel for relaxing but went out 2 days with no choice. Huge variety buffet breakfast.
Stayed 3 nights in Aug 2018

10/10 Excellent

Alyssa, Lancaster, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property far exceeded my expectations. My fiancé and I stayed the weekend at the Sheraton and had an amazing time. The room was large and had everything we needed. The pool was amazing, the food wonderful and the service was on point. We would highly recommend staying at this resort and plan on staying there again someday.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Very comfortable room.
Stayed 1 night in Jul 2018

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
A pitfall in booking with hotels.com
We have stayed at this hotel before and our extremely good experience on the previous trip made us happy to return. However upon arrival we found that a a 500 strong wedding party had taken over nearly all of the hotel, with the wedding lasting three days (and we arrived on day one!). We had not be warned when we booked by hotels.com or the hotel that this wedding would disrupt our planned holiday, and the hotel duty manager failed to advise us of the likely disruption caused by the wedding. We complained about the noise (full volume thumping dance music by the pool in the middle of the day), and the lack of notice we were given. The Duty Manager apologized and said that they had be unable to notify us of the wedding because we booked with a third party agent (ie. Hotels.com), and Zi would have had to look st the Hotels own website to see a notice about the wedding. Seems like we fell down a gap in between the responsibilities of the hotel and the agent - not very satisfactory to say the least!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my 2nd time staying at the resort and the experience never disappoints.
Stayed 2 nights in Apr 2018

8/10 Good

Mehjabeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
we had a great time here. hope we come back soon
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice if u have a car to get around
The lagoon pool is the best in hua hin, if u dont have a car ur stuck at the property. But its a nice place 4/5 star.
Stayed 2 nights in Feb 2018

6/10 Okay

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a lot of noise from events
Very Nice hotel with really friendly and helpfull staff. Great huge pool area and beautiful surroundings. However there were three multi day weddings during our 11 day stay. Resulting in a lot of noise and limited access to the Resort facilities. Not a lot of local restaurants and life as the resort is 15 km from Hua Hin.
Stayed 11 nights in Jan 2018