Ratings based on 323 Verified Reviews

4.5 out of 5
81% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Very big hotel

Posted 17-Apr-2018
This hotel is very big. The room is very spacious and comfy. Easy access to Hua Hin beach from hotel.
2 out of 5
by A verified traveller from Thailand

Massively over priced.

Posted 18-Jan-2018
Pros: Swimming pools
Cons: Rooms need refurbishing & a higher budget for the club food.
We booked in as club guests expecting it to be same as similar priced hotels. Wow what a disappointment. The club is a total con. The extra you pay is not worth it. Not even any cheese & biscuit's in the club. We complained & the following evening were given a plate with 6 biscuit's & a very small amount of cheese to share between 5 persons. What a joke.... The hotel itself is old & getting very tired looking. You get the impression that the hotel owners are just milking it as much as possible until they decided to redevelop the site. You can do a lot better for your money.
Comment from Hotel Management
15-Apr-2018 by QM, Hotel Management
Dear Cris, Thank you for taking the time to tell us about your experience at the Centara Grand Hua Hin. We appreciate your sharing your concerns, and have taken note of various issues that you highlighted during stay and share with team. We hope that we will be able to showcase to you a much improved experience on your future visit if we have the pleasure of welcoming you again. Yours sincerely, The Management
4 out of 5
by A verified traveller

Weeks break.

Posted 15-Jan-2018 on Hotels
A lovely hotel well positioned. A little expensive.
Comment from Hotel Management
17-Jan-2018 by QM, Hotel Management
Dear Jeremy, Thank you for your feedback following your stay at the resort and we look forward to welcome you to Centara Grand Hua Hin in the future. Yours sincerely, The Management
3 out of 5
by A verified traveller

Posted 27-Dec-2017 on Hotels
Comment from Hotel Management
31-Dec-2017 by QM, Hotel Management
Dear Guest, Thank you for your rating of the resort and hope to have a chance to welcome you back to the resort in the future. Yours sincerely, The Management
5 out of 5
by Ian

Relaxing get away. No need to leave the resort :-)

Posted 19-Dec-2017 on Hotels
Lovely staff and incredibly helpful. Fantastic pools and drinking iced coffee in the pool bar in the morning was brilliant. Local food market was amazing. Dar Restaurant only 10min walk, great hospitality fantastic staff with amazing energies (Salina and Rocky).
Comment from Hotel Management
25-Dec-2017 by QM, Hotel Management
Dear lan, Thank you very much for your kind review and 5 starts rating the resort. Please be ensure that you comments will share with team. We look forward to welcome you back to Centara Grand Hua Hin in the future. Yours sincerely, The Management
3 out of 5
by A verified traveller from Bangkok, Thailand

An OK stay

Posted 19-Dec-2017
Pros: Should come and enjoy the food and walk around the property but dont stay here as there are much better accom in Hua Hin
Cons: Room condition
Forget about Special Request We booked the room through Expedia and called the hotel to request for Connecting room on the Ground Floor since Mar for the stay in Dec and called again in Nov to make sure the hotel keep the room for us given I have two elderly coming with me. Unfortunately, the hotel failed to give us connecting room and just told us that there is not connecting room available - this is rather surprising given I made request 8 months in advance !! they gave a room which is not really a connecting room. Room not so nice We had the room at the garden, the room is spacious but I dont think its up to 5 starts standard. - The bed is old - you can see the curve on the mattress that it has been heavily used. - The sofa and side pillows are old and not clean and smell - Toiletries quality should be better It is unfortunate because the hotel used to be much better being managed by Sofitel, now with Centara the standard and quality has dropped. - The ceiling is very thin so you can hear everything on the above floor - walking, running etc.
Comment from Hotel Management
22-Dec-2017 by QM, Hotel Management
Dear Family of 4, Thank you for your feedback following your recent stay at the resort. We take a good note of your comments and sahre with the team in order to improve of our product and service to meet the guest needed. We hope to welcome you back to Centara Grand Hua Hin in the future, Yours sincerely, The Management
5 out of 5
by A verified traveller

Posted 13-Dec-2017 on Hotels
Excellent gardens and location
Comment from Hotel Management
20-Dec-2017 by QM, Hotel Management
Dear Guest, Thank you very much for your feedback and compliment of our garden and location as per your positive rating. We hope to welcome you back to Centara Grand Hua Hin in the near future. Yours sincerely, The Management
4 out of 5
Recommended
for Couples
by A verified traveller from Kent, England

Beautiful colonial hotel

Posted 06-Dec-2017
Pros: Lovely grounds, lovely restaurants, lovely staff, lovely room with balcony
Cons: The 'hot' breakfast unfortunately was luke warm and needs to be addressed I think. Brighter lighting in the room would be appreciated.
Location: We did venture out of the hotel and found 2 restaurants right opposite which were lovely, but otherwise did not find anywhere else to eat.
We arrived at the hotel after a long busy holiday, travelling through Hong Kong and Australia, arriving in Bangkok before departing for this hotel. Bangkok absolutely crazy and didn't like it at all. Most of our time in Bangkok was spent trying to get to places in a taxi! The hotel was about 2 1/2 hours from Bangkok by taxi (arranged ourselves and absolutely brilliant, thank you Hua Hin Taxis). Hotel beautiful and grounds immaculate. Room was lovely, overlooking beach. Restaurants very nice, but make use of happy hour (2 drinks for the price of one as otherwise drinks very expensive, especially wine).
Comment from Hotel Management
11-Dec-2017 by QM, Hotel Management
Dear Julie, Thank you very much for sharing your experience following your recent stay at the Resort and you comments will share with team. We look forward to welcome you to Centara Grand Hua Hin on the future. Yours sincerely, The Management
4 out of 5
by David

Heritage style hotel keeping up well

Posted 06-Dec-2017 on Hotels
Things less commented on. Swimming pools: three in the main hotel all a decent size. Two sea facing are more popular. The third in the gardens is quieter - always got a lounger straightaway. Lengths possible in the third (it is more or less rectangular), not in the others which are shaped. Beach and swimming in the sea: seems cleaner than when last here. A pleasant walk now though donkeys still parade. Swimming in the sea possible outside jellyfish season (fine when I was there Nov/Dec). But go to far end of hotel or walk down the beach 100-150m to where sandier. Immediately opposite hotel the sea is a bit rocky. You may have the sea and, indeed, the rectangular pool to yourself. Swimming at sea side pool resorts seems to have gone heavily out of fashion! Food at the hotel: breakfast good enough, maybe edging 4/5 by 5 star hotel standards. Lovely setting and plenty of tables outside (as well as inside). If your booking is ex-breakfast, it’s 550 all in if you book on day of arrival and for all days of your stay, 750 all in if you decide by day. Beach front restaurant strongly western and international oriented. Demand, I suppose. The under-frequented Thai resto, across the road in the villa complex, is good and very fair value for the quality of food and setting (though obvs pricier than outside hotel). Go and keep it going! The open sided museum cafe is charming and does some nice tea ‘sets’ though don’t expect Claridge’s.
Comment from Hotel Management
11-Dec-2017 by QM, Hotel Management
Dear David, Thank you very much for your share your experience following your recent stay at the resort. We take a good note of your comments and share with team. We look forward to welcome you back to Centara Grand Hua Hin in the future. Yours sincerely, The Management
5 out of 5
Recommended
for Couples
by A verified traveller from Scotland

Great Hotel

Posted 25-Nov-2017
Pros: This hotel is so pretty, lovely grounds and public areas. It is so relaxing but close to town and all amenitys.
Cons: Nothing
Location: Great location nice stretch of beach
This was our second stay at this lovely hotel. It is very clean and the staff are amazing. Enjoyed good food we really liked the Thai restaurant.
Comment from Hotel Management
27-Nov-2017 by QM, Hotel Management
Dear David, Thank you very much for your feedback following you stay at the resort. it great pleasure to have you with us and we look forward to welcome you to Centara Grand Hua Hin in the future. Yours sincerely, The Management