Howard Lake Holidays from £905

Property is fine extremely slow check in

Great location and staff very friendly

The only elevator in the hotel was out on our second night stay. We had to walk up and down 3 flights of stairs that night and the next morning with our luggage, which was OK, even though we are 65 and 71 years old. We understand mechanical things go out. The bad thing, starting at 5:30am, we heard the banging of the stairway door opening and closing continuously as guests were going in and out of the hotel since our room was next to the stairway exit and the elevator read still not working. We wish the hotel would have realized many guests would be using the stairway and put a door stop in the stairway door to prop the stairway door open for all the guests to come and go without banging the heavy stairway door, especially for guests in rooms next to the stairway door. We might have been able to get a few hours more sleep.

We were under a heat warning- AC in the room was great, but the first day the hallways/elevators were stiflingly hot. They had it working great the next day!

Very good and clean room

The pool needs a deep clean of tiles near water level. The pullout bed in living room was a matress topper that smelled like urine. There were no pool towels and the text from front desk did respond or bring towels when i text them too. That was direction to text them and nothing. The jacuzzi hot tub was under maintenance. Breakfast didnt have a sausage or bacon option. The parking lot needs maintenance. I did like staff. They were easy to vheck in with and check out. Elevators were quick. Breakfast was yummy. Great amount of towels in room. I appreciated the parking was free.