Title: Wyndham Garden Houston Willowbrook Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=63027&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Wyndham Garden Houston Willowbrook Enjoy the manager's reception, cool off in the outdoor pool, and stay productive with high-speed WiFi and meeting spaces at this convenient Houston hotel ## Photo gallery for Wyndham Garden Houston Willowbrook ![Lobby sitting area - Wyndham Garden Houston Willowbrook (Houston)](https://images.trvl-media.com/lodging/1000000/70000/63100/63027/1bc1cb0f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail - Wyndham Garden Houston Willowbrook (Houston)](https://images.trvl-media.com/lodging/1000000/70000/63100/63027/10aa2bc5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Wyndham Garden Houston Willowbrook (Houston)](https://images.trvl-media.com/lodging/1000000/70000/63100/63027/a9ed7667.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Wyndham Garden Houston Willowbrook (Houston)](https://images.trvl-media.com/lodging/1000000/70000/63100/63027/0fd1a494.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Serves dinner and happy hour - Wyndham Garden Houston Willowbrook (Houston)](https://images.trvl-media.com/lodging/1000000/70000/63100/63027/e862d0bc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Houston Methodist Willowbrook Hospital and HP Campus, Wyndham Garden Houston Willowbrook offers a welcoming retreat. Guests can enjoy the manager's reception, outdoor pool, and American cuisine at Preston's. In-room WiFi and attentive multilingual staff are provided. ## Reviews 6.8 ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/12400/12378/880627d4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Regency Houston West Memorial - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.6 Excellent 1,260 reviews £87 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Houston-Hotels-Hyatt-Regency-Houston-West.h12378.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Lobby lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/10000000/9240000/9231700/9231634/59225729_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Residence Inn by Marriott Houston Northwest/Cypress Houston - Pool - Breakfast included - Pet-friendly - Parking included 9.0 Wonderful 600 reviews £112 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Houston-Hotels-Residence-Inn-By-Marriott-Houston-NorthwestCypress.h9231634.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/41200/41190/5e78a7a6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Heritage Inn & Suites The Woodlands, Trademark by Wyndham Woodlands Town Center - Pool - Hot tub - Breakfast included - Pet-friendly 9.0 Wonderful 1,773 reviews £79 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Conroe-Hotels-Drury-Inn-Suites-The-Woodlands.h41190.Hotel-Information?chkin=2026-2-16&chkout=2026-2-17&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17090000/17087500/17087489/9e72dee9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott Houston Northwest/Cypress Cypress - Pool - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 605 reviews £97 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Houston-Hotels-Courtyard-By-Marriott-Houston-NorthwestCypress.h17087489.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Daily full breakfast for a fee](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/540000/535400/535394/ae3cb9ee_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott Houston Northwest Houston - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 734 reviews £92 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Houston-Hotels-Courtyard-By-Marriott-Houston-Northwest.h535394.Hotel-Information?chkin=2026-2-23&chkout=2026-2-24&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19830000/19823100/19823082/w3830h2160x5y0-f83f761d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Best Western Plus Executive Residency Baytown Baytown - Pool - Breakfast included - Parking included - Free Wi-Fi 8.8 Excellent 763 reviews £75 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Houston-Hotels-Best-Western-Plus-Executive-Residency-Baytown.h19823082.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/3000000/2930000/2920100/2920092/983a2175.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Houston West - Katy by IHG Katy - Pool - Hot tub - Breakfast included - Parking included 8.8 Excellent 975 reviews £76 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Houston-Hotels-Holiday-Inn-Express-Hotel-Suites-Katy.h2920092.Hotel-Information?chkin=2026-2-18&chkout=2026-2-19&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Bar (on property)](https://images.trvl-media.com/lodging/89000000/88740000/88734500/88734454/ab9da4cf.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Regency Baytown-Houston Baytown - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.6 Exceptional 509 reviews £144 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Houston-Hotels-Hyatt-Regency-Baytown-Houston.h88734454.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/18000000/17320000/17311300/17311290/e421a639.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Houston SW - Galleria Area by IHG Sharpstown - Pool - Breakfast included - Parking included - Free Wi-Fi 8.0 Very good 1,000 reviews £88 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Houston-Hotels-Holiday-Inn-Express-Suites-Houston-SW-Galleria-Area.h17311290.Hotel-Information?chkin=2026-2-18&chkout=2026-2-19&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) Ad ![Banquet hall](https://images.trvl-media.com/lodging/24000000/23710000/23704200/23704171/b077adea.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn & Suites Houston NW - Willowbrook by IHG Deco - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 454 reviews £71 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Houston-Hotels-Holiday-Inn-Suites-Houston-NW-Willowbrook.h23704171.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=178265&destination=Houston (and vicinity)&destType=MARKET&latLong=29.75869,-95.36588&searchId=7a09d756-18ab-4eef-9f5b-0e262a679fb4&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Wyndham-Garden-Houston-Willowbrook.h63027.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHouston-Hotels-Wyndham-Garden-Houston-Willowbrook.h63027.Hotel-Information) ## About the area Located in Houston, Wyndham Garden Houston Willowbrook is in the business district and near the airport. Willowbrook Mall and Vintage Park are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Traders Village. Looking to enjoy an event or a match while in town? See what's going on at Berry Center. [Visit our Houston travel guide](https://www.expedia.co.uk/Houston.dx178265) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.96950%2C-95.55920&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sn42QEGtipFMEAWk6Vxr-_utG9g=) 18818 Tomball Parkway, Houston, TX, 77070 ### What's nearby - Bowlero Willowbrook 5 min walk \- 0.3 miles - Houston Methodist Willowbrook Hospital 8 min walk \- 0.5 miles - Aerodrome 15 min walk \- 0.8 miles - Mandolin Gardens Park 18 min walk \- 1.0 mile - Willowbrook Mall 2 min drive \- 1.7 miles ### Getting around - Houston Station 28 min drive - George Bush Intercontinental Airport (IAH) 22 min drive ### Restaurants - It'z 10 min walk - Starbucks 19 min walk - Sonic Drive-In 2 min drive - P.F. Chang's China Bistro 17 min walk - Kroger Fuel 2 min drive ## About this property ### Wyndham Garden Houston Willowbrook Hotel near Houston Methodist Willowbrook Hospital Located close to Willowbrook Mall and HP Campus, Wyndham Garden Houston Willowbrook provides a free manager's reception, dry cleaning/laundry services and a bar. The on-site American cuisine restaurant, Preston's, features happy hour and dinner. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business centre. You'll also enjoy perks such as: - An outdoor pool - Free self-parking - Continental breakfast (surcharge), a free local area shuttle and a 24-hour front desk - Multilingual staff, a banquet hall and a front desk safe Room features All 151 rooms have comforts such as air conditioning, in addition to amenities such as free WiFi. More amenities include: - Bathrooms with baths or showers and free toiletries - TVs with premium channels - Coffee/tea makers, daily housekeeping and desks ## Similar properties ![Room, 1 King Bed, Non Smoking (Accessible) | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/107000000/106680000/106679200/106679149/202b39a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Townhouse Houston Airport North Northside - Parking included - Free Wi-Fi - Air-conditioning - Housekeeping 6.4 87 reviews £39 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=106679149&PinnedHotelID=106679149&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/110000/102500/102480/7e09c816.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfort Inn & Suites Houston FM1960 - Champions Houston - Pool - Breakfast included - Parking included - Free Wi-Fi 7.8 Good 651 reviews £60 includes taxes & fees 18 Feb - 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Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 6.8 301 reviews £44 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=695751&PinnedHotelID=695751&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/18000000/17480000/17476900/17476856/90bf260a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bella Houston - Parking included - Free Wi-Fi - Air-conditioning - Laundry room 8.6 Excellent 661 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=17476856&PinnedHotelID=17476856&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=63027&PinnedHotelID=63027&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=63027,106679149,102480,61402509,125368352) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: WiFi (surcharge); wired internet (surcharge) ### Parking and transport - Free area shuttle up to 5 mi - Free self parking on site - Free RV/bus/lorry parking on site - Limited on-site self parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: USD 5 to 15 per person - A bar/lounge - A restaurant - Coffee and tea in common areas - Free manager's reception (select days) - Snack bar/deli ### Restaurants on site - Preston's ### Things to do - Gym - Outdoor pool - TV in common areas ### Family friendly - Free area shuttle - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Business services - 24-hour business centre - Computer station - Conference space - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - 1 building - 3 floors - Banquet hall - Built in 1998 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - TV with premium cable channels ### Food and drink - Coffee/tea maker - Limited room service ### More - Air conditioning - Connecting rooms available - Desk - Free local calls - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 3:00 AM Early check-in subject to availability Early check-in fee: USD 40 Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 50 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately USD 5 to 15 per person - Early check-in fee: USD 40 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) Masks are required at the property for guests who have not received COVID-19 vaccination Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Holiday Inn HOUSTON NORTHWEST Holiday Inn WILLOWBROOK Holiday Inn WILLOWBROOK Hotel Holiday Inn WILLOWBROOK Hotel HOUSTON NORTHWEST WILLOWBROOK Holiday Inn Holiday Inn Houston Northwest Willowbrook Hotel Houston Wyndham Garden Houston Willowbrook Hotel Wyndham Garden Willowbrook Hotel Wyndham Garden Houston Willowbrook Wyndham Garden Willowbrook Wyndham Houston Willowbrook Wyndham Garden Houston Willowbrook Hotel Wyndham Garden Houston Willowbrook Houston Wyndham Garden Houston Willowbrook Hotel Houston ## Frequently asked questions ### Does Wyndham Garden Houston Willowbrook have a pool? ### Is Wyndham Garden Houston Willowbrook pet-friendly? ### How much is parking at Wyndham Garden Houston Willowbrook? ### What time is check-in at Wyndham Garden Houston Willowbrook? ### What time is check-out at Wyndham Garden Houston Willowbrook? ### Where is Wyndham Garden Houston Willowbrook located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Wyndham Garden Houston Willowbrook Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.4 Location ### 7.2 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 297 8 - Good 240 6 - Okay 140 4 - Poor 118 2 - Terrible 204 ## Reviews ### 10/10 Excellent #### JUAN 12 Jun 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Bed was very comfortable and clean , shower and AC were very good ##### JUAN Stayed 1 night in Jun 2022 ### 4/10 Poor #### Verified traveller 6 Jul 2022 Disliked: Cleanliness, room comfort, communication No wifi,cable,or pool as advertised. Killed a roach in my room. The area is not the best ##### Verified traveller Stayed 3 nights in Jul 2022 ### 8/10 Good #### Edward 31 Jul 2022 Liked: Communication Not a big deal really but, they had some type of issues where there was no WiFi in the rooms. Also, no breakfast, TV, or pool... Pretty much, go to your room and lay down 😂 ##### Edward Stayed 1 night in Jul 2022 ### 6/10 Okay #### Jane, Nashville 23 Jun 2022 Liked: Communication Disliked: Amenities Convenient location. No amenities at all, though. No pool, no breakfast. WiFi only available in lobby. The TV was pretty much unusable because of the screen fritzing out. Side door did not require card to enter, so not very safe. Not sure that the gated area was ever closed at night. Except for person who checked me in, staff was friendly. ##### Jane Stayed 3 nights in Jun 2022 ### 2/10 Terrible #### Cecilia 18 Jun 2022 Disliked: Cleanliness, room comfort, communication #### Horrible The first one they put me in had a hole in the floor and mildew all up the wall The second one they put me in had no coffee pot no phone and it was dirty ##### Cecilia Stayed 2 nights in Jun 2022 ### 2/10 Terrible #### Verified traveller 5 Jul 2022 Liked: Cleanliness, room comfort Disliked: Communication #### Nothing was good My room was too far away for any wifi, the tv didnt work, the remote was busted and hard to use, some light were dimmed, and i couldnt switch rooms becuase they were at full capacity ##### Verified traveller Stayed 1 night in Jul 2022 ### 2/10 Terrible #### jacob 31 May 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Poor. when arrived didn’t have my room. Couldn’t even get extra towel, blankets, pillows. Had to sleep on a chair because double queen which paid for got downgraded to a king so had to sleep on chair in room. ##### jacob Stayed 2 nights in May 2022 ### 4/10 Poor #### Verified traveller 27 Jul 2022 Liked: Cleanliness Disliked: Room comfort, communication I have been here many times before and even though I had to change rooms several times they were willing to accommodate me. ( television not working, heat blowing continuously, fire alarm going off and would not stop, no shampoo, not enough towels) This time was the worst the television only got one channel and no internet so my phone couldn’t even work correctly in the building. I was there for two days and nothing was done. This review is just for the hotel management. I will have to find a new place to go next time and I visit Houston quite a bit. ##### Verified traveller Stayed 2 nights in Jul 2022 ### 4/10 Poor #### Tammie 22 Jun 2022 Disliked: Cleanliness, room comfort, communication #### Never again!! Very disappointed!! Came after check in time & no room available…had to wait for a room…got to the room the floor hadn’t been vacuumed w/1 face towel in there for 2ppl….no tv remote…had to make 2 trips to the front desk to actually get a tv remote tht works…we stayed for 3 nights…left to go out exploring on the second day & came back & both our keys was deactivated…so they gave us a key to get in….then went down for clean towels & they gave us 2 face towels & 2towels tht u put on the floor to step out the shower on to dry off…also went outside to my car & the door shut behind me & tried to use my key to re-enter & the whole door key holder fell off…had to walk all the way around to the front of the building to get in…this was over all a bad experience…we booked thru hotel.com bcuz Thts what I always do but this time I believe we got a bad deal…I will not recommend this hotel to anyone or ever stay there again ##### Tammie Stayed 3 nights in Jun 2022 ### 8/10 Good #### Lori 13 Jun 2022 Liked: Cleanliness Disliked: Communication #### Don’t Stay Here As soon as you walk in the building you smell pot. This is an obvious spot where locals go to do their drugs. The non smoking room I was in smelled like pot and cigarettes. The side door security locks were not working so anyone could come in and out. The furniture was worn out and some of it peeling. The toilet wasn’t working properly due to a needed pump adjustment. I had to take off top and press to make water fill. The towel rack was hanging off on one side. There was no remote for the TV. There was no breakfast. There was no attendant at the desk at night. Really anyone from street could walk in. My view was a deteriorating dirty roof. The attendant during check in was nice enough. Surprisingly the artwork and decor —you could see originally was well done except for the parts of the hotel which were falling apart. The hotel was tidy and clean. ![](https://a.travel-assets.com/ugc/hotel-reviews/1EDF82A2B10A4B3E95138323B1A82544936F0D951655133180660.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lori Stayed 3 nights in Jun 2022 ### 2/10 Terrible #### Jeremy 5 Jun 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort It was the worst experience ever. I got it because it had a pool for my two year old because I only get to visit him every other week Not only was the pool close I also didn't have Wi-Fi or even a working television in my on top of it all I have never been treated so rudely by a staff these women need to be working at a McDonald's in the ghetto they were horrible. When I confronted one of them about why the pool was closed she suggested maybe I should go next door and ask Staybridge if I could use their pool for my two-year-old wow now that's classy ##### Jeremy Stayed 1 night in Jun 2022 ### 2/10 Terrible #### Angela 2 May 2022 Disliked: Staff & service Wasn’t able to check in. The systems were down and wanted cash to check in ##### Angela Stayed 1 night in May 2022 ### 4/10 Poor #### Elida 30 Apr 2022 Disliked: Amenities, property conditions & facilities easy to find ##### Elida Stayed 5 nights in Apr 2022 ### 8/10 Good #### Brent 30 Apr 2022 Liked: Staff & service Nice ##### Brent Stayed 1 night in Apr 2022 ### 2/10 Terrible #### Rachell 26 Apr 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel ever The hotel was nothing like the pictures walked in and you could smell marijuana on the first floor walking to the elevator. Changed rooms 3 times tv didn’t working one, the next room there was no remote nor refrigerator no phone nor microwave; the last room the A/C worked on and off. Let’s not talk about the Wi-Fi. The Wi-Fi only working in the lobby and not in any of the rooms. Looks like the hotel is an extended stay people are in and out riding bicycles had pets and non of the surrounding doors need a key card to open just opened right on up so the property is completely unsafe ##### Rachell Stayed 1 night in Apr 2022 ### 8/10 Good #### Loretta 22 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities THE AC UNIT BROKEN ,BUT WORKS! ##### Loretta Stayed 1 night in Apr 2022 ### 6/10 Okay #### Jeremy 21 Apr 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Solid hotel (once we got moved to a new room) The first room we got was terrible. One of the 2 beds was broken and there was mold on the curtains. There was even a used plastic cup on the floor under the edge of the bed. I requested a second room and it was much nicer. The lady at the front desk was very nice and helpful. The hotel was in a good location close to the mall, restaurants and the gym where my daughter had a volleyball tournament. The beds were comfortable. ##### Jeremy Stayed 1 night in Apr 2022 ### 4/10 Poor #### Marissa 11 Apr 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I would not stay here again! Toilet would not flush. Went to the front desk to get help no one was there. Asked house keeping and non of them spoke English. The people next to use were up all night fighting. Got little to no sleep. The pool was under maintenance the whole time. Had a to get a new key at least three time while there. Hotel was tan down. ##### Marissa Stayed 4 nights in Mar 2022 ### 2/10 Terrible #### Esmeralda 8 Apr 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Roaches The room was dirty burn marks on the furniture the sheets were not clean and my daughter had a roach crawl on her I’ve asked for a refund and it’s been over a month with no reply for it. ##### Esmeralda Stayed 2 nights in Mar 2022 ### 8/10 Good #### Julie 7 Apr 2022 Liked: Cleanliness, staff & service NOTHING was working in the first room I had. They even had a phone that didn’t have a plug into the wall. I was so tired, I was going to let it go, but then I realized that the security bolt was broken. Went to the front desk and the attendant was very friendly and helpful. She even made sure to get me the room next door so it was easier to move my stuff. Second room was perfect. I could see staying there again. ##### Julie Stayed 1 night in Apr 2022 ### 2/10 Terrible #### Kayla 1 Apr 2022 Disliked: Cleanliness, property conditions & facilities, room comfort #### Truly discussed We where moved 2 x’s the first room tV was broken. The next room clearly had water damage. And also had 3 roaches in it!! We had nowhere else to go it was a rough nights rest. NEVER AGAIN WILL WE BOOK AT THIS LOCATION. ##### Kayla Stayed 1 night in Mar 2022 ### 2/10 Terrible #### Joseph 31 Mar 2022 Disliked: Staff & service, amenities, property conditions & facilities I stayed at this property years ago, and it was nice. It has definitely changed. A wasp in the bathroom, thumb tacks all over the room. Hotel has a big sign saying no smoking, but smells like weed as soon as you get in there. The receptionist/night manager wasn't even on property when I arrived. I was the 3rd person in line, and waited 40 minutes to be able to check in. Tacks were under the blankets in the bed, and everything that we wanted like the pool, and breakfast were not available. ##### Joseph Stayed 1 night in Mar 2022 ### 4/10 Poor #### Shamina 29 Mar 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No hairdryer in the room Air conditioning stopped working in the middle of night. Strong smell of smoke from rooms and neighboring rooms ##### Shamina Stayed 2 nights in Mar 2022 ### 2/10 Terrible #### Carmen 27 Mar 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I got there to check in and the clerk tells me they are overbooked. ##### Carmen Stayed 1 night in Mar 2022 ### 8/10 Good #### Christopher 18 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities Everything was cool and the room was nice. Smell of weed lingered the upstairs but overall a nice hotel ##### Christopher Stayed 1 night in Mar 2022 ---