Ratings based on 951 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Jacksonville, Fl.

Very nice hotel. Still in transition doing remodel

Posted 25-Jan-2017
Very nice experience. Staff was very friendly and helpful.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Nov-2016 on Hotels
4out of 5
by A verified traveller

Great location in the heart of Houston!

Posted 17-Nov-2016 on Hotels
Stayed for one night for a work trip. Walked to a great restaurant and enjoyed exploring the downtown area!
3out of 5
by A verified traveller

Posted 12-Nov-2016 on Hotels
Hotel is old, but recently had some renovations done. However, the cleanliness of the room was sub-par. The comforter on our bed was dirty and stained. The hotel staff were AMAZING! And the hotel shuttle service got us everywhere we needed to go.
5out of 5
by A verified traveller

Posted 10-Nov-2016 on Hotels
From the valet, to the private shuttle, the hotel was accommodating all the way through. Perfect downtown destination hotel.
3out of 5
by A verified traveller

Convenient Hotel, But There Are Better In Houston

Posted 08-Nov-2016 on Hotels
We're Gold members so usually try to stay at Hilton hotels, but our experience at the Sam Houston was great enough to make us stay there again. We arrived a couple of hours early and they told us we couldn't check in because it started at 3pm, which is fine. We went for lunch and came back at 2:30 and they told us they still didn't have a room available. Then a couple came right after us and they checked them in with no problem. The person assisting me said that couple had checked in online before arriving, but gave us a room right after he finished with them so it wasn't too bad. The awful thing, and reason why I wouldn't stay there, is the noise from the street. There seemed to be a metal plate in the street and every time cars would pass by, it made an annoying sound. That sound was so frequent and upsetting that I got a headache and couldn't rest well. My friends on the 7th floor (we were on 5th) heard it too and mentioned the same complaint to me even before I brought it up to them. The area is also really weird with a shelter right across from the hotel so there are tons of people sleeping on the streets.
5out of 5
Recommended
for Everyone
by A verified traveller from US

Posted 05-Nov-2016
Pros: The staff and customer service.
Cons: Not enough storage
Location: Went to international quilt show. It was awesome. Highly recommend everyone go next year
Did not spend much time at the hotel, but it was very clean. Staff were exceptionally friendly. The room was small and did not have a closet or drawer to put your belongings. Really enjoyed my visit.
5out of 5
by A verified traveller

Posted 03-Nov-2016 on Hotels
Great hotel and great location. This hotel is within walking distance of many good restaurants, bars and music venues.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 03-Nov-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from sydney

One of our best hotel experiences ever.

Posted 02-Nov-2016
The staff from hotel services, reception , concierge, valet, dining, bar were exceptional and made our stay one of the best hotel experiences that we have had