Indoor wedding

Reviews of The Sam Houston, Curio Collection by Hilton

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 293 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ninochska

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it would be close to work but downtown is busy in the morning. And parking is a hassle
Stayed 3 nights in Jan 2024

4/10 Poor

Poonam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stuffy room. Uncomfortable bed. Not a Hilton standard property.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay if you need to be in walking distance of minute maid park!
Stayed 1 night in Mar 2024

6/10 Okay

Lindsey

Business traveller
Liked: Cleanliness
There was only one person working the front desk and she was on a call, so I waited about 5 minutes before even being recognized. Once she put the customer on hold, she informed me that she did not have a reservation for me. I showed her my confirmation number and then she was able to find it. Once I was given my room keys, I went to my assigned room, opened the door and there were already people in that room. There were clothes, shoes and luggage in the room and the TV was on. Thank goodness I didn't see anyone or anything going on.
Stayed 2 nights in Feb 2024
Response from Fourest on 26 Feb 2024
Ms. Lindsey thank you for taking time out to share your experience. I apologize for my team not paying closer attention when making room keys. We pride ourselves normally on putting the guest and their needs first.

6/10 Okay

Efren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel however room description was a city view which was not the case for my room. However, the hotel is really nice.
Stayed 1 night in Feb 2024
Response from Fourest on 26 Feb 2024
Thanks Efren, hopefully we can make sure you have that city view next time your in Houston.

10/10 Excellent

Jennifer

Business traveller
Liked: Property conditions & facilities
Kind and helpful staff!
Stayed 1 night in Feb 2024
Response from Fourest on 26 Feb 2024
Thanks for sharing your thoughts Ms.Jennifer.

8/10 Good

Sarah, Magnolia

Business traveller
Liked: Cleanliness, staff & service
The room itself was great. But the area around the hotel is not the best and the dining options are limited so have to do Uber Eats because not safe to walk to other dining. Staff were cordial but not overly helpful. Valet was very expensive and not many options for parking. Better options downtown for the price.
Stayed 1 night in Feb 2024
Response from Fourest on 26 Feb 2024
Sarah,Sorry we failed to meet your expectations during your stay. We will definitely work on getting better so keep us in mind.

6/10 Okay

Shannon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
the staff was wonderful and very welcoming. the bed was really nice, and i liked the natural lighting the rooms offered. however, for the price, and lack of self parking i found some od the accomodations to be lacking and outdated. for example, the tv was borderline retro. the lack of a mini fridge was a bit annoying. i understand this is to encourage using the restaurant in the hotel, but i wanted to come back to cold water after a night out lol. small annoyances for a relatively chill stay. i thought it was fun, but don't think we will be returning due to price and parking alone.
Stayed 1 night in Feb 2024
Response from Fourest on 26 Feb 2024
Shannon,Sorry we missed out on scoring higher due to a couple of small concerns. We are heading into a renovation that will hopefully take care of some of your concerns.

6/10 Okay

Samantha

Travelled with family and small children
Disliked: Cleanliness, staff & service
Valet parking was $45… only sit down and order breakfast option. Dirty bathroom with poor design. Beds were more like twins than queens.
Stayed 1 night in Feb 2024
Response from Fourest on 27 Feb 2024
Sorry to hear your stay was less then comfortable. I will definitely voice your concerns to our leadership team and consider your view as the guest.

10/10 Excellent

Sekou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying there with my mother and the stay was Great. Forest and Victor went above and beyond to accommodate us . All staff was great . The bartender was nice she was very hospitable . Property is clean we enjoyed our stay .
Stayed 1 night in Jan 2024
Response from Fourest on 26 Feb 2024
Sekou,Good to hear. I will definitely share your kind words with Victor.

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our stay. Your staff were friendly and responsive. The room was comfy and clean.
Stayed 2 nights in Jan 2024
Response from Fourest on 26 Feb 2024
Natasha,Thanks for the kind words after your stay. Be sure to stay with us next time your Downtown Houston!

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stuck for 2 nights with no luggage due to airline cancellations. The staff went above and beyond to make us comfortable and make sure we had what we needed!!
Stayed 2 nights in Jan 2024
Response from Fourest on 26 Feb 2024
Sorry to hear about your luggage Billie, but I'm glad we made you feel comfortable.

6/10 Okay

Milt

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We had two problems with the room. one was a running toilet that took 2 days to fix and the other was a smoke detector that continued to beep and was never fixed
Stayed 3 nights in Jan 2024
Response from Fourest on 26 Feb 2024
Milt, thanks for sharing your thoughts with our team. I apologize for the in convenience this caused and will make sure our engineering team gets it taken care of.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
The only drawback was the amount to valet overnight. $42.00 a night is insane!!! Other than that it was a great place!
Stayed 2 nights in Nov 2023

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Nov 2023

10/10 Excellent

Bethany

Stayed 1 night in Oct 2023

4/10 Poor

Makayla

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Paula

Stayed 1 night in Oct 2023

8/10 Good

Erich

Stayed 1 night in Sep 2023

2/10 Terrible

janet

Travelled with family
Disliked: Amenities, property conditions & facilities
One of my worst hotel experiences ever. Our need for a room was to have a place to sleep and shower in the morning. We got back from our venue around 10:30 and fell into the bed. outside street noise went on for a couple of hours. In the middle of the night, there was some weird electronic clicking sound that seemed to be coming from the ceiling. finally, after a not-so-good night's sleep, we both needed to get a shower to prepare for our three-hour trip back to corpus christi. The water trickled out. the water in the sink faucet was stronger. the temperature kept on changing, so we could not even shower in the trickle. in addition, the toilet was not cleaned even to normal home standards (hair, dirt and urine around one of the seat hinges, crud on the shower tile edge next to the glass door, etc. Our 300 dollar room was very small, but attractive. they clearly were using the small space to it's best advantage, with a built-in desk and a tiny couch that still gave us room to move about. when i approached the manager about our situation, he apologized, explaining that only one other person had made the same complaint about the water. turns out it was a bad pump. I insisted that this was a serious inconvenience, and he responded that i had full use of the room up to the morning, so only a small percentage of my stay was impeded. WHAT? a good shower was 1/2 of what i booked a room for. 1/2 to sleep. manager was unempathetic and barely responsive.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything but the toilet will not stop running.
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Stayed 1 night in Sep 2023

8/10 Good

Christie

Travelled with partner
Liked: Cleanliness, staff & service
Nice lobby and friendly staff
Stayed 1 night in Sep 2023

8/10 Good

Tyler

Travelled with partner
Liked: Amenities
Beautiful hotel, but nothing states until you arrive. There's a $42.00 valet fee or else you're parking away from hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

ELI

Stayed 1 night in Sep 2023

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

My go to place for Astros games and concerts
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Jérémy

Stayed 1 night in Aug 2023

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience for an Astros weekend
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. And close to a lot of downtown venues.
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel itself is ok, rooms are on the small side, but adequate. My vehicle was broken into while it was valeted and the hotel tried to say that the window “exploded” on its own. The vehicle was located in a private parking garage that supposedly only they valet had access too. Yet somehow my vehicle was singled out and broken into. The hotel tried to not take any responsibility until I informed them that items were missing.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jonathan

Stayed 1 night in Apr 2023
Response from Fourest on 17 Apr 2023
Thanks for the 10 Jonathan, hope to see you next time you're in Houston.

10/10 Excellent

Aaliyah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Fourest on 17 Apr 2023
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Fourest on 17 Apr 2023
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

8/10 Good

Christopher

Liked: Cleanliness, room comfort
Seltzerland
Location was great for the price, breakfast was good as well. Valet was a little slow, the bar area had a foul smell and the homeless people surrounding the hotel was a little disturbing. Not a bad stay overall.
Stayed 2 nights in Mar 2023
Response from Fourest on 17 Apr 2023
Thanks for the kind score. I'll definitely let the restaurant staff know how you feel. Hopefully we will see you next time you're in Houston.

8/10 Good

Joel

Stayed 1 night in Mar 2023
Response from Fourest on 17 Apr 2023
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant downstairs is great.
Stayed 1 night in Mar 2023
Response from Fourest on 17 Apr 2023
Thanks for the kind score. I'll definitely let the restaurant staff know how you feel. Hopefully we will see you next time you're in Houston.

8/10 Good

Jeremy

Stayed 2 nights in Feb 2023
Response from Fourest on 17 Apr 2023
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice boutique style hotel. The rooms and bathrooms are very nice and modern. Check in and check out was very simple and quick. Over night parking was expensive and should be included in the stay, but it seems all downtown hotels charge for parking. The homeless population outside the hotel is overwhelming but that not the hotels fault. I will stay here again.
Stayed 2 nights in Feb 2023
Response from Fourest on 17 Apr 2023
Thanks for the kind score. Hopefully we will see you next time you're in Houston.

10/10 Excellent

Deidra

Stayed 1 night in Feb 2023
Response from Fourest on 17 Apr 2023
Thanks for the kind score. . Hopefully we will see you next time you're in Houston.

4/10 Poor

Derek

Travelled with family
Liked: Cleanliness, room comfort
Too much noise
Noises all night from car music to people yelling on the street.
Stayed 1 night in Jan 2023

4/10 Poor

Emily

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Unbelievably loud. There was a party on 2nd with live music (some of it in the hallway) that went until midnight, and it literally shook our bed on 3rd floor. Everyone was told we basically just had to deal with it. Loud outside the windows. All “renovations” are super shoddy. Dust all over our room (light fixtures, etc.) Carpet smelled bad. Entire floors smelled horrible. Front desk staff was always incredibly friendly though. Bar tender and Chef incredibly hardworking and kind.

10/10 Excellent

Jose

Stayed 1 night in Dec 2022

6/10 Okay

Bre'Anna

Room is only clean to what you can see. The area around base boards and bed could be vacuumed. Visibly filthy. You have to ask for wash cloths,extra towels, and remote control. Overpriced for below basic.
Stayed 1 night in Nov 2022

2/10 Terrible

Catherine

Travelled with partner
Disliked: Amenities
Awful!!! Homeless people everywhere, service is so slow and horrible. Club connected to the hotel booms all night. I’m sick I wasted as much money as I did here. DO NOT STAY HERE. Rooms are tiny and have nothing to offer. All around a huge disappointment
Stayed 2 nights in Nov 2022

10/10 Excellent

Wilfredo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to minute ma Ode stadium
Stayed 1 night in Oct 2022

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, room comfort
Great! Loved it! But there was a smell.. I’m looking to book another room for November 15 but I’m hoping the smell is gone.
Stayed 1 night in Oct 2022

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, room comfort
Nice hotel, not so nice neighborhood
Hotel is nice but so many homeless people sleeping on the sidewalk across the street we’re off putting. We were not comfortable walking, even a short way to a restaurant, we will probably not stay at this hotel again, at least not until Houston cleans up their homeless issues.
Stayed 2 nights in Sep 2022