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The place the old and dated. Furniture is dirty. Tiles are broken. The beds are too short….not. Standard size. I’m 5’7’ and my feet hung off the end of the bed.
This was the perfect hotel. From the inviting scents to the immaculate cleanliness, the well kept floors to the smoothie bar at breakfast, this place had it all. The mattress and pillows were comfy, the room was well apportioned. Thank you
Expedia messed up my hotel booking. I booked 2 rooms of 2 queen beds. But when the booking showed up in the Houston Hotel system, there was 1 room with 2 queen beds and another room was 1 king bed type. Eventually, the receptionist managed to find a room of 2 beds for me.
The water tastes terrible, there is no water pressure in the shower, and the A/C did not cool the room properly. Staff is very nice and for the most part it is pretty clean. I like staying there because of the area and convenience, but may have to look elsewhere next time.
Room felt a little bit cramped and this place has so many rooms that if they put you at the back of the hotel when you check in you have quite a nice walk to get to your room from the lobby. The breakfast was pretty good though. Staff was very friendly.
The reception desk was supper nice and helpful. Stayed in a suite on the 1st floor. The room had some chemical smell
probably due to cleaners, the window screen did not seal well.
The property is very nice. Breakfast was very good and our room was nice and clean. There were just a couple of negatives. The shower water never really got hot and there was no water pressure. The water had kind of a bad taste. Also, the A/C never seemed to really cool the room very well.
Steve
Stayed 4 nights in Jul 2023
10/10 Excellent
Mykkandha
Travelled with family, Travelled with family and small children
Staff was very helpful and super friendly! Loved how clean it was
Mykkandha
Stayed 3 nights in Jun 2023
6/10 Okay
Debbie, Belton
29 Jun 2023
Liked: Staff & service
After driving for 4.5 hours and arriving around 5 p.m., we still had to wait for our room to be ready. The carpet was wet in the king bedroom and there were long black hairs in the bathroom.
Staff is so friendly and helpful. The air in our room was out and the desk clerk didn’t hesitate to change our room. Rooms are very clean and parking lot is well lit
This was a nice place to stay with a decent breakfast, a better-than-average gym and very pleasant employees who asked what they could do to improve my stay. It’s also conveniently located to many restaurants within walking distance.
We had a leak in our bathroom. I reported it and it was fixed by the time we returned from a shopping expedition( a couple of hours). Service was excellent and we will return to stay here again
Room was nice, bed very comfortable. Couch in the suite area was underwhelming and uncomfortable. Breakfast service was great except very inadequate number of tables and seats to accommodate the number of guests for the hotel.
Staff was extremely nice and respectful! I got there a little earlier than check in and was still able to check in no problem. Our room was clean and overall we all enjoyed our stay! Will definitely book again! Thank you!!!
Loved the breakfast on our first day's stay here, the fresh fruits were yum! The rooms are spacious. The shower head wasn't up to expectations. The property is in a good area surrounded by greenery. The customer service was great!
I loved how spacious and clean the room was, the friendliness of the front desk staff, and how close the property was to various dining options. Fantastic hotel overall and worth a future stay!!
Nice and clean hotel. Spacious room. I took 2 bedroom 2 bathroom unit with equipped kitchen. Breakfast was good with wide variations. They even served smoothie to be self made, this was the first time I stayed at a hotel with this kind of breakfast option. Excellent !
This hotel was exceptionally clean. The breakfast buffet was excellent. The location is near a lot of shopping and restaurants. The staff was helpful and friendly.
Lovely setting and convenient set-up for a home away from home experience
Robert H
Stayed 3 nights in Jan 2023
Response from SBSEC GM on 4 Feb 2023
Thank you for taking the time to review our hotel. It is our goal to provide a memorable lodging experience. We appreciate your feedback and would enjoy the opportunity to accommodate you again.Regards,Myyar AbdullahGeneral Manager
Hello Donald,We sincerely apologize for any inconvenience you experienced during your check-in process. Our goal is to provide every guest with the best lodging experience. I have followed up with my Guest Service agent, and we hope you will allow us to make your next stay one to remember. We appreciate your feedback, as it helps us to improve our service. Thank you again, and have a great day.Regards,Myyar AbdullahGeneral Manager