Exterior

Reviews of Staybridge Suites Houston West / Energy Corridor, an IHG Hotel

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 288 out of 410 reviews" "
Rating 8 - Good. 83 out of 410 reviews" "
Rating 6 - Okay. 22 out of 410 reviews" "
Rating 4 - Poor. 10 out of 410 reviews" "
Rating 2 - Terrible. 7 out of 410 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Kennon

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia messed up my hotel booking. I booked 2 rooms of 2 queen beds. But when the booking showed up in the Houston Hotel system, there was 1 room with 2 queen beds and another room was 1 king bed type. Eventually, the receptionist managed to find a room of 2 beds for me.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Stayed 1 night in Dec 2023

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Mai Loan

Travelled with family
Liked: Amenities, property conditions & facilities
Location, warmth -- fireplace at entrance, breakfast buffet, cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Steve

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The water tastes terrible, there is no water pressure in the shower, and the A/C did not cool the room properly. Staff is very nice and for the most part it is pretty clean. I like staying there because of the area and convenience, but may have to look elsewhere next time.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ashley

Stayed 1 night in Sep 2023

10/10 Excellent

Britta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms and very friendly and helpful staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Aiana

Liked: Cleanliness, staff & service, property conditions & facilities
The Staybridge was great! I oved the two bedroom suite. The prices were reasonable and I enjoyed the complimentary breakfast.
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 2 nights in Sep 2023

10/10 Excellent

Rochelle

Liked: Staff & service
Disliked: Property conditions & facilities
Residential area lots of restaurants
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Rooms are cramped
Room felt a little bit cramped and this place has so many rooms that if they put you at the back of the hotel when you check in you have quite a nice walk to get to your room from the lobby. The breakfast was pretty good though. Staff was very friendly.
Stayed 1 night in Sep 2023

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception desk was supper nice and helpful. Stayed in a suite on the 1st floor. The room had some chemical smell probably due to cleaners, the window screen did not seal well.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice. Breakfast was very good and our room was nice and clean. There were just a couple of negatives. The shower water never really got hot and there was no water pressure. The water had kind of a bad taste. Also, the A/C never seemed to really cool the room very well.
Stayed 4 nights in Jul 2023

10/10 Excellent

Mykkandha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and super friendly! Loved how clean it was
Stayed 3 nights in Jun 2023

6/10 Okay

Debbie, Belton

Liked: Staff & service
After driving for 4.5 hours and arriving around 5 p.m., we still had to wait for our room to be ready. The carpet was wet in the king bedroom and there were long black hairs in the bathroom.
Stayed 1 night in Jun 2023

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities
Everything and the staff was very courteous and professional
Stayed 2 nights in Jun 2023

10/10 Excellent

Nkemdilim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience Gaby was very friendly at the front office. The room was very clean and comfortable. I was impressed with the breakfast.
Stayed 1 night in Jun 2023

2/10 Terrible

Rufus

Stayed 3 nights in May 2023

10/10 Excellent

Tina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Staff is so friendly and helpful. The air in our room was out and the desk clerk didn’t hesitate to change our room. Rooms are very clean and parking lot is well lit
Stayed 1 night in May 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay with a decent breakfast, a better-than-average gym and very pleasant employees who asked what they could do to improve my stay. It’s also conveniently located to many restaurants within walking distance.
Stayed 1 night in May 2023

10/10 Excellent

Nicole

Stayed 1 night in May 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Agnes Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2023

10/10 Excellent

Olivia

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s fix.
We had a leak in our bathroom. I reported it and it was fixed by the time we returned from a shopping expedition( a couple of hours). Service was excellent and we will return to stay here again
Stayed 5 nights in Apr 2023

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Excellent! Room was clean and spacious. Check in and out was fast. We'll definitely stay again at Staybridge Suites.
Stayed 2 nights in Apr 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice suite, lobby lacked seating for breakfast
Room was nice, bed very comfortable. Couch in the suite area was underwhelming and uncomfortable. Breakfast service was great except very inadequate number of tables and seats to accommodate the number of guests for the hotel.
Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great management and staff! Everyone was in a positive mood and helped eagerly. Great stay. Do recommend
Stayed 3 nights in Mar 2023

10/10 Excellent

Helen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for us . The staff displayed great friendly customer service .
Stayed 2 nights in Mar 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely nice and respectful! I got there a little earlier than check in and was still able to check in no problem. Our room was clean and overall we all enjoyed our stay! Will definitely book again! Thank you!!!
Stayed 2 nights in Mar 2023

10/10 Excellent

Avi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

sumera

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast on our first day's stay here, the fresh fruits were yum! The rooms are spacious. The shower head wasn't up to expectations. The property is in a good area surrounded by greenery. The customer service was great!

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how spacious and clean the room was, the friendliness of the front desk staff, and how close the property was to various dining options. Fantastic hotel overall and worth a future stay!!
Stayed 1 night in Mar 2023

10/10 Excellent

Bramantyo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at Staybridge !
Nice and clean hotel. Spacious room. I took 2 bedroom 2 bathroom unit with equipped kitchen. Breakfast was good with wide variations. They even served smoothie to be self made, this was the first time I stayed at a hotel with this kind of breakfast option. Excellent !
Stayed 3 nights in Mar 2023

10/10 Excellent

Temeshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Feb 2023

10/10 Excellent

Kerole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptionally clean. The breakfast buffet was excellent. The location is near a lot of shopping and restaurants. The staff was helpful and friendly.
Stayed 3 nights in Feb 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Staybridge! The staff was very nice and welcoming, and our room was very comfortable and clean. Would definitely stay again.
Stayed 1 night in Feb 2023

10/10 Excellent

Robert H

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting and convenient set-up for a home away from home experience
Stayed 3 nights in Jan 2023
Response from SBSEC GM on 4 Feb 2023
Thank you for taking the time to review our hotel. It is our goal to provide a memorable lodging experience. We appreciate your feedback and would enjoy the opportunity to accommodate you again.Regards,Myyar AbdullahGeneral Manager

4/10 Poor

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk person rude
Stayed 1 night in Dec 2022
Response from SBSEC GM on 4 Feb 2023
Hello Donald,We sincerely apologize for any inconvenience you experienced during your check-in process. Our goal is to provide every guest with the best lodging experience. I have followed up with my Guest Service agent, and we hope you will allow us to make your next stay one to remember. We appreciate your feedback, as it helps us to improve our service. Thank you again, and have a great day.Regards,Myyar AbdullahGeneral Manager

10/10 Excellent

Narayan Krishna Kumar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, great amenities, and clean interiors
Response from SBSEC GM on 4 Feb 2023
Hello Narayan,We appreciate you taking the time to review our hotel. We aim to provide every guest with a great experience, and we thank you for letting us know. It's appreciated.Regards,Myyar AbdullahGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at a Staybridge hotel. The room was nice and the staff was very friendly and helpful. I knew about the free breakfasts but from Monday- Wednesday they had free dinners with wine and beer. I will definitely use Staybridge on my next trip.
Stayed 2 nights in Dec 2022
Response from SBSEC GM on 4 Feb 2023
Thank you for sharing your wonderful Esperance at Staybridge Suites Houston West Energy Corridor. We appreciate your feedback, and we hope your first time will not be your last.Regards,Myyar AbdullahGeneral ManagerStaybridgeSuitesHoustonWestEnergyCorridor

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022