All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had a wonderful stay. The room was everything we needed for 2 adults and 4 kids. Extra plus that they had a gym and I was the only one using it 2 days in a row.
The staff are very friendly and welcoming. The hotel is clean and rooms very well laid out. The breakfast was enough variety for me.
Mark
Stayed 5 nights in Jan 2024
8/10 Good
jason
Travelled with family
7 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Spacious family get away.
Room was great and comfortable. Not sure why the AC thermostat did not work as well as it was still warm in the room when we lowered the temperature setting. Breakfast was good tasting. Hallways can use some vacuuming and minor touch-ups on the walls and wall paper. Other than that, we had a wonderful stay.
Great place. Thank you to Patti who checked me in. Thank you to the lady who made the breakfast buffet and the evening buffets. Great room and services. I will be back.
The staff was so helpful with our 6:15 AM arrival, and made everything SO easy! We really felt like it was a home away from home! Breakfast was amazing! We will ABSOLUTELY stay here again when we are back in The Woodlands!
Rachel
Stayed 9 nights in Oct 2023
Response from Frankie on 16 Oct 2023
Thank you for your feedback.
10/10 Excellent
jason
13 Oct 2023
jason
Stayed 1 night in Oct 2023
Response from Frankie on 20 Nov 2023
Thank you for your feedback.
6/10 Okay
Melissa
Travelled with family, Travelled with partner
27 Sept 2023
Liked: Cleanliness, staff & service
Clean, quiet hotel for a stay before medical procedure. Rooms and hotel is dated. Air conditioning is loud when it kicks on.
Melissa
Stayed 1 night in Sep 2023
Response from Frankie on 27 Sept 2023
Thank you for your feedback. We do apologize for the loud A/C.
The staff was extremely friendly and helpful; easy check in & check out. The propery is very clean, the rooms are amazing, very comfortable and very spacious. Perfect location if you're going to be Cynthia Woods Pavilion.
Simply the best. Especially the separate living quarters with your own bathroom. Me and my BFF stayed here. We loved the fact that we both had king size beds with separate bathrooms. The full size kitchen was nice even though we didn’t use it. I’m definitely coming back. I looooovvvvvvvveee this place.
This place is very spacious with 2 bedrooms and a living room/kitchen. Kitchen fully stocked to cook. Very clean and staff nice
Michael
Stayed 1 night in Aug 2023
Response from Frankie on 9 Aug 2023
Thank you for your feedback.
10/10 Excellent
clayton
Business traveller
3 Aug 2023
Liked: Amenities
Greeted when walked in by the front desk gentleman. He was super friendly and helpful. Made me feel welcome. Room was clean and spacious. Best thing was the A/C was already at a cool level when walked in. Will be staying there when I go back for sure. Thank you for a good experience.
clayton
Stayed 1 night in Aug 2023
Response from Frankie on 9 Aug 2023
Thank you for your feedback.
8/10 Good
Jason
Travelled with family
25 Jul 2023
Liked: Staff & service
Not very comfy but a great location
Great location. Unfortunately, we had to wait for over an hour before the room was ready. It was around 5PM when we finally got into our room. Fridge was not emptied and we were missing a closet door. Bed was very uncomfortable. Other than that the stay was ok.
Jason
Stayed 1 night in Jul 2023
Response from Frankie on 9 Aug 2023
We apologize for the inconvenience of your room not being ready upon your arrival.
8/10 Good
andrea
Travelled with partner
24 Jul 2023
the front desk staff was AMAZING - so friendly & helpful.
the hotel needs an ice machine for its guests.
the pool needs a good scrub down.
Quiet enclave close to shopping, though located at the back. Would hve been better if there is a proper walk path and road crossings to shopping centers right opposite the road
Amazing hotel that was friendly, clean, and had lots of amenities. The wifi was strong and we had no issues.
JEWEL
Stayed 3 nights in Apr 2023
Response from Frankie on 9 May 2023
Thanks for staying with us. We hope to see you again soon.
6/10 Okay
Tina
Travelled with family
26 Mar 2023
Liked: Room comfort
Disliked: Property conditions & facilities
Old
Its nice that they had 2 bedrooms but man that place needs serious updates furniture is worn out and gross looking. Like its in the woodlands and I can't believe it looked that crappy. Dressers raggedy and leaning and unstable. Just old! The pool was extremely old stuff peeling off walls. I was honestly very disappointed in the condition of the hotel. But I couldn't get a refund
Tina
Stayed 1 night in Mar 2023
Response from Frankie on 9 May 2023
Thank you for staying with us. We hope that you will give us a chance to make up for our shortcomings.
I loved the small details, like pineapple in the water container that was in the lobby. So different and wonderful! Staff was super wonderful and the indoor pool was perfect. It was the perfect distance from everything we needed and it was so clean. The room itself was perfect for my family of 4. Will definitely be staying again.
Belia
Stayed 1 night in Feb 2023
Response from Frankie on 28 Feb 2023
Thank you for your feedback and hope to see you again in the future.