Ratings based on 184 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Myrtle Beach, SC

Posted 18-May-2016
Excellent location, staff, hotel, and breakfast! Starbucks downstairs, close to convention center.
5 out of 5
by A verified traveller

Great location.

Posted 12-Apr-2016
Walking distance to bars, restaurants and the Toyota center.
5 out of 5
by A verified traveller

Nice hotel.

Posted 29-Feb-2016
Pros: Friendly staff. Clean rooms. Nice breakfast
Location: Toyota Center
Outside appearance is very deceiving. Looks run down from outside, but it's very nice on inside.
Comment from Hotel Management
29-Feb-2016 by Diana, Hotel Management
Thank you for sharing about your stay with us! I'm happy to hear you enjoyed your suite and our complimentary breakfast. We hope to see you whenever your travels bring you back to the downtown area!
5 out of 5
by Annemarie

Posted 20-Feb-2016 on Hotels
Comment from Hotel Management
30-Apr-2016 by Manager, Hotel Management
Thank you for your feedback on your recent experience at our property! I'm thrilled to hear you enjoyed your stay and our team looks forward to seeing you again soon!
5 out of 5
by A verified traveller from San Antonio, TX

Great place

Posted 19-Feb-2016
The rooms were nice and comfortable. The staff from the front desk to the breakfast staff were all friendly. The only criticism I had was all the construction outside.
Comment from Hotel Management
29-Feb-2016 by Diana, Hotel Management
Thank you for sharing about your recent stay at our property! I'm happy to hear our team took such wonderful care of you. I apologize for any inconvenience the construction may have caused during your stay. We are excited about the improvements the City of Houston is making and we hope you will visit us again and see the final product!
5 out of 5
by Alicia from Austin TX

Better than I could ever imagine

Posted 18-Feb-2016 on Hotels
My goodness. If I could live there I would!! The staff was amazing, check in was quick and easy, and I could easily access the city from the location. I'm looking for ANY reason to sneak out and stay again
Comment from Hotel Management
30-Apr-2016 by Manager, Hotel Management
Thank you for sharing about your experience at our property! I'm happy to hear you had such a wonderful experience and we hope you find many reasons to come back and stay with us!
5 out of 5
by Drew

Posted 16-Feb-2016 on Hotels
Comment from Hotel Management
30-Apr-2016 by Manager, Hotel Management
Thank you for taking time to share about your stay with us! I'm pleased to hear you enjoyed your stay and we hope to host you again on your next trip to Houston!
5 out of 5
by Ashley

Weekend with the kids

Posted 15-Feb-2016 on Hotels
We enjoyed it! The front desk staff were very nice and courteous, one was named Kathy. The dining room staff, mother and daughter, were extremely friendly and helpful! The housekeeping staff were also nice, or of them named Emetta. The Caucasian guy from valet was very nice and he remembered my name for the entire stay, I believe his name started with an S. I didn't expect the rooms to look the way that they did, we loved it! We brought groceries with us and cooked. It was so convenient for my 10 month old. We're so used to staying at another hotel when we go to Downtown Houston but The Residence Inn will be our new hotel to stay! My only wish is to have limo/shuttle service to get to and from places that's more than a mile away. The location of the hotel was awesome!! We walked across the street to shop for clothes... There are soooo many restaurants in the area!! We also walked to Discovery Green Park! I would DEFINITELY recommend this hotel to family and friends.
Comment from Hotel Management
30-Apr-2016 by Manager, Hotel Management
Thank you for your kind words about your stay with us! I"m so happy to hear that Kathy, Emmetta, and the rest of our Residence Inn team were able to take wonderful care of you during your stay. We are pleased to hear you enjoyed your kitchen and the nearby restaurants and shopping. We are pleased to be your new home away from home in the Downtown Houston area and we look forward to seeing you on your next visit!
4 out of 5
by natalie from Beaumont, Tx

Posted 05-Feb-2016 on Hotels
Front desk staff was great!!! Valet employees could have acknowledged us instead of us having to go to them. Hotel isn't far from the house of blues. But the stay was really nice. We will be back.
Comment from Hotel Management
23-Apr-2016 by Manager, Hotel Management
Thank you for taking time to share about your experience, Natalie! I'm thrilled to hear our front desk team was able to take such wonderful care of you during your stay and you enjoyed your time at the House of Blues! We look forward to seeing you on your next visit to the downtown area.
3 out of 5
by samuel

Posted 24-Jan-2016 on Hotels
Comment from Hotel Management
02-Apr-2016 by Manager, Hotel Management
Thank you for sharing about your recent stay with us. I'm delighted to hear you enjoyed your stay with us and we hope to see you again soon!