Posted 06-Jan-2016 on Hotels
Upon arrival, found out only valet parking was available...it's expensive so I chose lot parking a few blocks away for less than half the price. The hotel is adorable, but unfortunately has a large vagrant population surrounding it. The front desk staff was super friendly. Once we arrived to the room, it was very fresh and clean. My biggest complaint was the elevator noise. My room was very close, and the elevator was extremely loud. No exaggerating, it sounded like a jackhammer every time it was in motion. Please suggest a room far, far from the elevator if you plan on sleeping. I would like to mention that the breakfast buffet was wonderful; it had a great assortment of hot and cold items. the staff on hand was so kind and patient. I can't say I'd stay again (some of the homeless were very aggressive-not a fault of the hotel's-but it makes coming/going unpleasant). Also, there was no peacefulness because of the elevator noise.
Comment from Hotel Management
12-Mar-2016 by Manager, Hotel Management
Thank you for your feedback, Jamie! I'm happy to hear you enjoyed the layout of your room as well as our complimentary breakfast. I will share you comments with our engineering team regarding the elevator noise and appreciate you bringing it to our attention so we can address it. Once again, thank you for your comments and we hope to have the opportunity to host you on your next visit to the downtown area!