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Reviews of Omni Houston Hotel

4 out of 5
Omni Houston Hotel
4 Riverway, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 775 out of 1279 reviews" "
Rating 8 - Good. 275 out of 1279 reviews" "
Rating 6 - Okay. 119 out of 1279 reviews" "
Rating 4 - Poor. 55 out of 1279 reviews" "
Rating 2 - Terrible. 55 out of 1279 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Javaughn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Apr 2024

10/10 Excellent

rachel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Darrell

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is first class
Stayed 1 night in Apr 2024
Response from Anthony L. on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Warren

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anthony L. on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Francesc

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Anthony L. on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The spa was awesome
Stayed 1 night in Apr 2024
Response from Anthony L. on 12 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities
Staff was very friendly and accommodating
Stayed 2 nights in Mar 2024
Response from Anthony L. on 7 Apr 2024
Thank you for staying with us!

10/10 Excellent

Robert

Stayed 2 nights in Mar 2024
Response from Anthony L. on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anita

Stayed 2 nights in Mar 2024
Response from Anthony L. on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean.
Stayed 3 nights in Mar 2024
Response from Director of Front Office on 30 Mar 2024
We were so happy to read about your great stay at the Omni Houston Hotel. Thank you for choosing Omni for this visit. We hope to see you again soon!

2/10 Terrible

Bridgette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
To high price for nothing
Stayed 2 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jon

Liked: Cleanliness, amenities, property conditions & facilities
Nice food options onsite, plus a great pool area and gym. Friendly staff...Look forward to returning!
Stayed 3 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly and courteous. The location is right off a freeway and close to the Galleria - a major Houston shopping enclave
Stayed 2 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, we will be sharing your feedback with our staff, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Aubrey, Plano

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was great except the the bed was a like uncomfortable and didn't offer much support. Pillows could use an upgrade as well.
Stayed 2 nights in Mar 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve the bedding and pillows , you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Hillary

Stayed 1 night in Feb 2024
Response from Director of Front Office on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how nice our staff was, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, a couple minor issues with the shower. The heat was slow to warm the room.
Stayed 1 night in Feb 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve the minor issues in the room you stayed in, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Russell Alan

Business traveller
Liked: Cleanliness, room comfort
Very Nice Place
Very Comfortable. Very Kind staff. All good. Little pricey but good location.
Stayed 2 nights in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
They were very kind to let me check in early
Stayed 1 night in Jan 2024

10/10 Excellent

Byron

Stayed 1 night in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sally

Stayed 1 night in Jan 2024
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Casey

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for the national championship game. Very quick check in and my room was wonderful! Huge bathroom, big room and the beds were very comfortable. There were lots of people there and you couldn’t hear anything once inside your room. All staff was very friendly.
Stayed 3 nights in Jan 2024

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities
Good enviroment and clean
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Alfonso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Braimah

Travelled with group
Liked: Cleanliness
The mattress is bad. They have a paid packing. Paid breakfast,
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean nice and staff was friendly and attentive
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Stayed 3 nights in Dec 2023

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Denise, Mansfield

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Linda, Georgetown

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Kaleigh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property, highly recommend.
Stayed 1 night in Dec 2023

4/10 Poor

Kathleen

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Raquel

Liked: Cleanliness, property conditions & facilities
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Ken

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Check in and restaurant Staff was very professional and accommodating
Stayed 1 night in Dec 2023

10/10 Excellent

Wilbert

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Emmie on 6 Dec 2023
Thanks for staying with us. We appreciate your feedback and hope to see you again! Happy Holidays.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Amberlyn Grajales Assistant Front Office Manager on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would come back again! I fell in love with the hotel and place
Stayed 2 nights in Nov 2023
Response from Anthony L. on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Nov 2023
Response from Anthony L. on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ana

Liked: Cleanliness, room comfort
Weekend Trip
Overall we had a great weekend, safe place to stay at. Mokara Spa was the best of our trip.
Stayed 2 nights in Nov 2023
Response from Anthony L. on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Howard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anthony L. on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karen M.

Business traveller
Liked: Cleanliness, amenities
This was a great property, I enjoyed being there.
Stayed 2 nights in Nov 2023
Response from Anthony L. on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Anthony L. on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, room comfort
Always a nice stay here.
Stayed 4 nights in Nov 2023
Response from Anthony L. on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carrie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice. What we didn’t love is that we had to pay for Wi-Fi. Our bathroom also needed better lighting.
Stayed 2 nights in Nov 2023
Response from Anthony L. on 18 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Anthony L. on 15 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
I stayed only two nights but wish I could've stayed longer. I slept so peacefully. The staff was wonderful, hotel was clean and the bed was comfy!
Stayed 2 nights in Nov 2023
Response from Anthony L. on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback!