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Reviews of Motel 6 Houston, TX - Medical Center/NRG Stadium

2 out of 5
Motel 6 Houston, TX - Medical Center/NRG Stadium
3223 South Loop W, Houston, TX

Reviews

6.0
Rating 10 - Excellent. 199 out of 1000 reviews" "
Rating 8 - Good. 226 out of 1000 reviews" "
Rating 6 - Okay. 173 out of 1000 reviews" "
Rating 4 - Poor. 158 out of 1000 reviews" "
Rating 2 - Terrible. 244 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Connie

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This room was dirty and smelled bad we left and had to rent another room somewhere else. It felt very unsafe as well waste of money. Bedding had stains and was nasty also.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Connie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’m going to start off that our check in was Friedan’s courteous. The maintenance man was on spot. Things that need changed: in room refrigerator and microwave. All travelers expect this in a room. Limited towels. No soap or shampoo like when stayed before. The water is hot in the early morning (4am). It’s not hot at 9pm. This matters when you are having surgery the next morning me you have to take a shower before bed and that morning. They moved us to a room in the front and it was nice. Lots of highway noise but that’s to be expected This location has so much potential where it is situated but it’s catering to the local neighborhood. It happens. This location used to be way cleaner and safer. It’s not bad for the price. But if you are expecting anything more than just a bed and tv you will be disappointed. Oh yeah. No clock or phone in room.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Dana, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities
Our RSVP was not honored!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Tatyana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE ‼️ The host at check in was very rude it seemed as if she doesn’t want her job. I did not get a warm welcome or anything of the sort. I asked for towels the entire weekend i stayed 3 nights. I didn’t get towels until my 3rd day there by then there was a new host there i explain my situation about the towels and she got me towels within 5 minutes. The person staying next to us had a dog living in there room and the dog barked all day and all night. I’m not sure if it was the dog next door or something in the air in the room but everytime i went into my room I was sneeze none stop. I had to literally step on balcony just to get fresh air to stop sneezing. On top of that the tv did not work the entire weekend nor did anyone come up to try to check it out to see what was wrong with it. I seen a roach crawling in the bathroom one dead beside the toilet. The a roach was crawling on the sink. Another came from behind the tv. And another i seen come from under the bed. I couldn’t even bring food in my room because of the roaches. I had to sleep with all my bags and shoes in the bed with me. I wouldn’t recommend this motel to anyone.
Response from Brand Experience Team on 12 Apr 2024
Hi Tatyana,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Fatima

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Fatima,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Deeadra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs,room didn't have remote..Ask for one .They gave me one and it didnt work.. .
Stayed 1 night in Jan 2024

8/10 Good

Edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for your feedback Mr. Edwin.

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like always
This time around card wouldn't open room front desk had to come to room and use a device to activate card. No light for like about 10-20mins. No soaps or shampo in the bathroom. And well since its by the expressway obviously it's non stop noise.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Diana,We are so sorry for the inconvenience caused to you. We strive to give all our customers the best and are sorry we came up short. The property team has been notified and will be working on resolving the issues you mentioned. We hope you give us another chance to serve you better soon.

2/10 Terrible

chrysta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Chrysta,Thank you for your feedback. We are sorry your experience was not as expected. We will share this with our team and strive to do better.

6/10 Okay

Tina

It was ok
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Hello Tina,Thank you for your feedback.

8/10 Good

Eric

Travelled with family
Liked: Staff & service
Our stay was actually just fine. It served its purpose and we were pleased with it overall. The area is not really a great one and the room itself is pretty rough and has no microwave. However, it checked the boxes for the things we needed..... an economical place to hang our heads, and a place within walking distance of NRG Stadium if need be. A bonus was the very friendly person at the front desk.
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Eric,Thank you for sharing your stay experience with us. We hope to serve you again.

8/10 Good

Stephen

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Stephen,Thank you for taking the time to give us your feedback.

4/10 Poor

Rishi

Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Rishi,We are sorry that your stay with us was not ideal. We strive to provide the best possible experience for our guests. We will diligently work to resolve any issues that you may have faced. Thank you for your time.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only as a last resort.
A very tired and bare bones facility. Rooms are barren. Only slept there because all others were full and got out as early as possible in the morning
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Guest,We are sorry for the inconvenience caused to you. We strive to provide the best service possible and are regretful that was not the case here.

10/10 Excellent

Eunice

Stayed 5 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Eunice,Thank you for taking the time to give us your feedback.We hope to see you soon!

10/10 Excellent

Marquay

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Mr. Marquay,Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service
We had no issues staying here. It was honestly much better that we had expected for a Motel 6.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Mr. Derek,Thank you for your feedback. We hope to see you again!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Mr. Albert,Thank you for taking the time to give us your feedback. We appreciate your business and hope you have a wonderful day.

10/10 Excellent

Rex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Rex, Thank you for taking the time to give us your feedback.

10/10 Excellent

Terence

Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Mr Terence, Thank you for taking the time to give us your feedback. We appreciate your business.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Mr. Terence,Thank you for taking the time to give us your feedback. We appreciate your business and hope to see you soon!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Mr. Terence,Thank you for giving us a positive review. We look forward to see you soon!

10/10 Excellent

Marquay

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Nov 2023
Response from General Manager on 8 Dec 2023
Mr. Marquay,Thank you for taking the time to give us positive feedback. Have a wonderful day!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Terence,We appreciate you taking the time to give us your feedback. We hope to serve you soon again!

8/10 Good

Tamica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and transportation
Stayed 1 night in Nov 2023
Response from General Manager on 4 Dec 2023
Dear Tamica,Thank you for taking the time to give us your feedback. We hope to see you soon!

10/10 Excellent

Tamica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Nice Staff
Stayed 1 night in Nov 2023
Response from General Manager on 4 Dec 2023
Thank you Ms. Tamica,We appreciate your time and hope to see you soon!

2/10 Terrible

BRENDA

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Ms. Brenda,We are sorry your stay was not satisfactory. We will share your feedback with our team and do what we can to change what you mentioned above.

8/10 Good

Tamica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property Homeless people but Safe
Stayed 2 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for your feedback Ms. Tamica. Thank you and we hope to see you again!

4/10 Poor

Percy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The motel is very run down and there were a lot of roaches. Bring cash because you have to pay a $2 deposit for a room key and if you don't have cash it's $4
Stayed 3 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Percy,We are so sorry you were not happy with your stay. We strive to make all our guests stay ideal. We have noted and shared your feedback with the team and will be diligently working on solving the issues you mentioned. Thank you for taking the time to give us your feedback.

4/10 Poor

Tershomalyn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
No refund policy and you must pay for a key card once you arrive.. Please have cash otherwise they will charge you again for using your card ... Also parking is inconvenient... And entrance is hard to find... Front desk help is unlikely... No one at the desk and no one ever answers the phone... No microwave, refrigerator, or phone in the room⭐⭐
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Tershomalyn,Thank you for taking the time out to give us your feedback. We are sorry you were not happy with your stay. We strive to make all our guests stay ideal. We will share this with our team and come up with resolutions for the problems that you mentioned.

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unpleasant
Rooms are better than they were before, but honestly since its by the expressway there is no peace to relax or have a good night sleep. Too noisey for a light sleeper! Also theres a $2 deposite for the room key card. And if you take your owt better have it in a leash and the areas designated foe them, if not and employees see they will ask you to.leave the premises with no refund. Just an FYI
Stayed 2 nights in Nov 2023
Response from General Manager on 8 Nov 2023
Ms. Diana,Thank you for taking the time to give us your feedback.We are sorry the expressway noise kept you up. Please ask for a room in the back of the property next time as that is a way quieter than the front. And regarding the pet policy we enforce the leash rule for all customers and pets' security. It is mentioned in our policy at check in and is there for everyone's safety.

6/10 Okay

karen, hot springs village

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very accommodating, but property was in poor condition. Shower control did not work properly. Bathroom door was broken off; did not close. Shower head was blocked, only dripped. TV remote control did not work. Phone did not work. Roaches ran the place. Very little lighting in the unit. There were ranting and raving people outside the property, with no security gate, and homeless people sleeping on the stairs. Zero security.
Stayed 3 nights in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Karen,Thank you so much to take your time and give us your feedback. We strive to give all our guests a good stay experience and are sorry that was not the case with you. I will share this with the team and work towards resolving all the issues mentioned below. Again thank you for your time and we hope youll give us another chance to serve you better.

2/10 Terrible

Nichole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had roaches and bugs in the room. Don't waste your money here
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Hey Nichole,We are so sorry that you were not happy with your stay. We strive to make all our guest experience ideal. We will share this with our team and take necessary actions to resolve the issues mentioned above.

2/10 Terrible

Kiamesha

Stayed 7 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Hello Kiamesha,We are sorry for the inconvenience. We will share this with our staff and make the improvements that are needed. Thank you for your time.

10/10 Excellent

Bruck

Liked: Cleanliness, staff & service, property conditions & facilities
There is a lot of smoking smell.
Stayed 2 nights in Oct 2023
Response from General Manager on 13 Oct 2023
Thank you for taking the time to give us your feedback. Please come to the front desk next time so we can accommodate you in a different room. We hope to see you soon.

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 29 Sept 2023
Dear Nancy,thank you for taking the time to give us your feedback. We appreciate it and hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Thank you for taking the time to give us your feedback.

6/10 Okay

PAUL, Kihei

Liked: Staff & service
Response from General Manager on 28 Sept 2023
Thank you for taking the tiime to give us your feedback.

6/10 Okay

Dedra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Thank you for taking the time to give us your feedback.

2/10 Terrible

Eva

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was swithmched 2 times of a room. First room was hot, second room was dirty with no bed sheets, third room had cockroaches. They were everywhere and i couldnt sleep. I had to check out ot 2 am.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Eva,Thank you for taking the time to give us your feedback. Could you please provide us with more information about your stay with us? We need details to investigate your stay and see what resolution we can offer.

2/10 Terrible

Diana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Horrible Experience. Super Dirty. Bugs and horrible smell!
Stayed 4 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Diana,We are sorry your stay with us was not ideal. Please let us know which room and which dates you were here so we can investigate and see what happened.We appreciate your feedback.

8/10 Good

Blake

Stayed 1 night in Sep 2023
Response from General Manager on 9 Oct 2023
Dear Blake,Thank you for taking the time to give us your feedback.We appreciate your business and hope to see you soon.

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Didn't get a wink of sleep
Noisy as all get out. I felt like I was sleeping on the freeway, which is right outside the door. The bed was as hard as the freeway too. Could have saved my money and just slept there.
Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Robert,We are so sorry for the inconvenience caused by our noisy highway hotel. We are right on the highway and there is nothing we can do to mask that. But what we can do is to offer you a room in the backside of the building where the noise tends to be significantly less.We thank you for taking the time to give us your feedback.

2/10 Terrible

America

Travelled with group
Disliked: Cleanliness, property conditions & facilities
So many roaches in the room.
Stayed 1 night in Aug 2023
Response from General Manager on 31 Aug 2023
Dear Ms. America, We are sorry for the inconvenience caused to you. Did you bring this to the attention of our front desk?

2/10 Terrible

Edwin

Stayed 7 nights in Aug 2023
Response from General Manager on 11 Sept 2023
Dear Edwin,Thank you for taking the time to give us your feedback. Please let us know what were the issues with your stay. We would like to investigate and correct any issues you faced. Thank you.

6/10 Okay

Inocencio Salazar

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Get what you pay for …
Unsafe feeling going to bed, tv didn’t work ..other than that everything else good
Stayed 1 night in Aug 2023
Response from General Manager on 22 Aug 2023
Mr. Salazar, Thank you for taking the time out for giving us your feedback. We are sorry for the inconvenience caused by a not working tv. Please next time just come to the front desk so we can fix the issue or move you to another room.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible staff
It was horrible. I showed up late for my check in; which I knew I was in advance so I got the room protection insurance. When I finally made it to the hotel the staff was extremely rude and told me I couldn’t check in until the next morning. I then went the next day to check in and I was told they couldn’t do anything for me and that they had given my room to another customer. When I called explained that I got the insurance to protect my room from being booked to someone else I was told that it wasn’t their problem and to contact whoever I booked the hotel from. I was then told that they had no room and I had to leave. I was very frustrated since I just wanted to go to a bed to sleep in.
Stayed 2 nights in Aug 2023
Response from General Manager on 31 Aug 2023
Dear Juan,We are very sorry you had to go through that. Can you please provide us with your reservation details? This will help us investigate and figure out why you were turned away twice.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean nice and quite I love the new design of the rooms definitely will stay there again
Stayed 1 night in Aug 2023
Response from General Manager on 18 Aug 2023
Hello Rex,Thank you for taking the time to give us your feedback. We will share this with our staff, and we hope to see you soon!

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 5 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Dear Eric,Thank you for taking the time to give us feedback. Hope to see you soon.

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from General Manager on 26 Jul 2023
Dear Courtney,We are sorry your stay with us was not ideal. We strive to do better and will share your experience with the staff. Thank you for taking the time to give us feedback.