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Reviews of Houston Marriott Sugar Land

3.5 out of 5
Houston Marriott Sugar Land
16090 City Walk, Sugar Land, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 208 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Latosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always
Stayed 1 night in Mar 2024

10/10 Excellent

DaShawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ghanim Yozbaki on 21 Mar 2024
Dear DashawnThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding experience. Will definitely stay again.
Stayed 5 nights in Mar 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Dear JenniferThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Okay

Allen

Travelled with family
Liked: Amenities
Breakfast was not good, room was not clean
Stayed 2 nights in Mar 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Dear AllenThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

8/10 Good

Renay

Liked: Cleanliness, amenities
Disliked: Staff & service
I love the property and the location, it’s close to good dining and shopping. Breakfast was delicious and the kitchen staff was kind. Lastly, first impressions is always very important. Upon check in, the two front desk clerks did not see my presence of any importance. I was the only customer standing at the front desk and it took one of the ladies 4 minutes to address me. Please use my camera footage as a teachable moment for this hotel that first impressions are really everything.
Stayed 1 night in Mar 2024
Response from Ghanim Yozbaki on 21 Mar 2024
Dear RenayThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

2/10 Terrible

Gene

Travelled with partner
Disliked: Amenities, property conditions & facilities
Blood on sheets in first room. Second room no hot water. Kids screaming next door. Paper thin walls and connected doors. Called front desk a couple of times and never got an answer. Dirty, staff bad, will never stay there again. I stayed there at least 10 times over the past 15 years. Very run down now.
Stayed 2 nights in Mar 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Dear GeneThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We did not have enough towels. Everything else was excellent
Stayed 2 nights in Mar 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Deal Emily Thank you for your rating and we are glad that the performance of the hotel team was at your best, we hope to see you soon

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ghanim Yozbaki on 17 Mar 2024
Dear JulieThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Farah

Stayed 3 nights in Feb 2024
Response from Ghanim Yozbaki on 21 Mar 2024
Dear FarahThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Okay

Jubin

Travelled with family
Disliked: Staff & service
It was an ok stay. There were some inset stains in the room on the walls, carpet and lounge chair. We had requested a toothbrush twice in the morning and no one came by so we had to go down to the desk and pick it up ourselves from the front desk. Upkeep and services could be improved.
Stayed 2 nights in Feb 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Dear Jubin Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, felt welcomed as soon as we drove up to the front. Clean rooms and great location!
Stayed 1 night in Feb 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Dear Giovanni Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Jennifer, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Jan 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Dear Jennifer Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Okay

Molly

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Dear Molly Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT place to stay!!!
Valet could not have been a friendlier group, front desk was outstanding. The only not great thing restaurant employees a little aggressive at breakfast.
Stayed 1 night in Jan 2024
Response from Ghanim Yozbaki on 17 Mar 2024
Dear Anna, Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 Okay

Derek

Stayed 1 night in Jan 2024

2/10 Terrible

Jacqui

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

HUGHBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty pillows, bed was not made, tv didn't work.
Stayed 1 night in Dec 2023

6/10 Okay

Ellen

Stayed 1 night in Dec 2023
Response from Ghanim Yozbaki on 17 Mar 2024
Dear EllenThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Ada

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Hospitality
It is a tradition for us to stay here on Christmas. We have family in Sugar Land that we celebrate with and then return to our comfy room for a good night's sleep. This year we had a toilet overflow, but that was quickly resolved. We'll return again next year
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Luyi

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 2 nights in Dec 2023

8/10 Good

cindy

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cory

Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Very close to eateries and stores. The valet was The best ! They brought the car Keys to our house when we left there!
Stayed 1 night in Dec 2023

8/10 Good

jianhua

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Kyle B.

Stayed 1 night in Dec 2023

8/10 Good

Dianne

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

wendy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ghanim Yozbaki on 17 Mar 2024
Dear WendyThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly
Stayed 4 nights in Nov 2023

10/10 Excellent

Marylou, Corpus Christi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Nov 2023

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property with the best location to everything. Very clean, rooms are clean & large!
Stayed 1 night in Nov 2023
Response from MY on 21 Nov 2023
Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 Excellent

amanda, League City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for night life and super comfy beds.
Stayed 1 night in Nov 2023
Response from MY on 21 Nov 2023
Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 Excellent

Esther

Stayed 2 nights in Oct 2023

8/10 Good

James

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from MY on 21 Nov 2023
Dear James,Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,Marriott Sugar Land Team

10/10 Excellent

Bret

Stayed 1 night in Oct 2023
Response from Ghanim Yozbaki on 4 Nov 2023
Dear Bret, Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 Excellent

Onofiok

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were very friendly & professional. The facility was very impressive with a nice size gym and clean rooms. No room service, but the hotel is surrounded but a variety of restaurants, shops, and entertainments. I enjoyed my stay.
Stayed 3 nights in Oct 2023
Response from Ghanim Yozbaki on 4 Nov 2023
Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 Excellent

Fernando

Stayed 1 night in Sep 2023
Response from MY on 21 Nov 2023
Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 Excellent

Julio

Travelled with partner
Location was wonderful
Stayed 5 nights in Sep 2023
Response from Ghanim Yozbaki on 4 Nov 2023
Dear Onofiok, Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ghanim Yozbaki on 4 Nov 2023
Dear Keith, Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 Excellent

Mohammad Waizul

Liked: Cleanliness, amenities
Excellent service & welcoming Staff
Stayed 1 night in Oct 2023
Response from Ghanim Yozbaki on 4 Nov 2023
Dear Mohammad, Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and location. Staff above and beyond. Room highly comfortable. All dining within close walking distance.
Stayed 1 night in Sep 2023
Response from Ghanim Yozbaki on 4 Nov 2023
Dear Steven, Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

8/10 Good

Nichelle, Rosenberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is Awesome. Lots of restaurants, shopping and when there’s a concert going on at City Hall, the hotel is right across the street!!!!
Stayed 1 night in Sep 2023
Response from Ghanim Yozbaki on 4 Nov 2023
Dear Nichelle, Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property surrounded by everything you need. We were greeted with smiles and hellos, and our room was upgraded to a Pure room. Only stayed one night but will be back!
Stayed 1 night in Oct 2023
Response from Ghanim Yozbaki on 4 Nov 2023
Dear Bobby, Thank you for taking the time to share your positive experience. This is such a motivation for our team to thrive. Look forward to welcoming you soon. Sincerely,