Lobby

Reviews of Sonesta Essential Houston Westchase

3 out of 5
Sonesta Essential Houston Westchase
10850 Harwin Dr, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 439 out of 1025 reviews" "
Rating 8 - Good. 295 out of 1025 reviews" "
Rating 6 - Okay. 133 out of 1025 reviews" "
Rating 4 - Poor. 81 out of 1025 reviews" "
Rating 2 - Terrible. 77 out of 1025 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The one things I can say that housekeeper keep property clean, but the is only positive thing I have to say about my visit there. The elevator was broken, and the clerk said that the elevator has been broken for almost a year. The breakfast attendant ran out out of food for breakfast each day I went to there. It didn't matter whether I was there early or in the middle breakfast hrs. There was a power outage as well at the property which maybe they couldn't help, but they didn't make any attempt to notified the customer in the hotel what the status of everything is. I definite would recommend this hotel at all. I had a terrible experience.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean inside.
Stayed 2 nights in Mar 2024

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities
Front desk missing for a long time on arrival. Card reader would not work. Elevator out of order. Water would not heat for shower. Breakfast was meager.
Stayed 1 night in Mar 2024

2/10 Terrible

Kadeem

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was terrible. The pictures didn’t match the actual room or outside. The appliances were old and tore up. The pillows were old and not soft. With all this being said I did like having to pay a $100 deposit fee.
Stayed 3 nights in Mar 2024

10/10 Excellent

Krystle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and friendly staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Qiarra

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Florence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Jadelynn

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My car got tampered with at this property.
Stayed 1 night in Mar 2024

6/10 Okay

Ella

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room I was in smelled like pee and the elevator didn't work
Stayed 1 night in Mar 2024

10/10 Excellent

Rainy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good deal
Stayed 1 night in Mar 2024

2/10 Terrible

Leilani

Disliked: Staff & service, amenities, property conditions & facilities
Didn’t even get to stay here because they wouldn’t let me use the virtual card I paid for the room with and wouldn’t take discover. Was left stranded with no options past 12. Terrible.
Stayed 1 night in Mar 2024

8/10 Good

Angel

Liked: Staff & service
Disliked: Amenities
Elevator not working
Stayed 1 night in Mar 2024

6/10 Okay

Lachelle

Business traveller
Liked: Cleanliness
Hot water pressure was low.
Stayed 2 nights in Mar 2024

4/10 Poor

Dwayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Gisel

Stayed 2 nights in Mar 2024

10/10 Excellent

HUY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s were good.
Stayed 1 night in Mar 2024

6/10 Okay

Dan

Travelled with group
Disliked: Property conditions & facilities
Tiles in bathroom are loose
Stayed 1 night in Mar 2024

2/10 Terrible

Alicia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has no sign on the building nor on the street
Stayed 1 night in Mar 2024

10/10 Excellent

Kayles

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to stay !
Stayed 2 nights in Mar 2024

8/10 Good

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the kingsize bed and sleeper sofa, I did not like the fact that there was no bathtub in my room. The pool was out of service and the elevator did not work. My room was on the 3rd floor. The staff was friendly and professional. The location had easy access to the highway. Popeye's was within walking distance.
Stayed 2 nights in Mar 2024

6/10 Okay

Gerardo

Stayed 3 nights in Mar 2024

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

2/10 Terrible

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Maxime

Stayed 1 night in Mar 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 2 nights in Jan 2024

8/10 Good

Dung

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Minh, mount Prospect

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
need few thinh up grade capet and furniture
Stayed 5 nights in Feb 2024

2/10 Terrible

ali

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good but the only reason am giving the one star cuz the elevator was out of service and my mother had knee issue
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
I am sorry about the elevator ali. We are currently having it fixed but it is not a quick process. Thank you for your feedback.

8/10 Good

Emelio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was in distance of the hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Mayamen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, thank you
Stayed 2 nights in Jan 2024

2/10 Terrible

khoa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
so bad

4/10 Poor

MD

Travelled with family and small children
Disliked: Amenities
Lift does not work, I did not like to climb stairs with my suitcase,
Stayed 2 nights in Jan 2024
Response from GM on 24 Jan 2024
Hi MD. I do apologize for the elevator not working. We currently having a company getting a new jack for the elevator. We are trying to get it fixed as soon as possible.

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Very clean
Stayed 1 night in Jan 2024

6/10 Okay

Shahed

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Went with a group of 7. Accessible location. Elevator was broke. Had to carry luggage up the stairs. Breakfast was barely OK. Not much cheese in eggs, and no hashbrowns or potatoes. Property is very old. Air conditioner makes a lot of noise. Place needs a lot of renovation. Marking it 3 star because bed sheets and restroom were clean.
Stayed 1 night in Jan 2024

2/10 Terrible

George

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 20 Jan 2024
I'm sorry that you did not enjoy your stay. I did not see any feedback and wonder if you could share some feedback with me.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight stay after the CFP National Championship game. The hotel was generally fine in all respects except that the elevator did not work that night. The man behind the counter kindly offered to help us with our bags, though.
Stayed 1 night in Jan 2024

6/10 Okay

Amber

4/10 Poor

john, Seattle

Travelled with group
Disliked: Property conditions & facilities
This hotel should be renovated or torn down. The staff were pleasant and a delight to deal with. But the facility is old, run down and dirty. It was so bad that I took photos to show my family the deplorable and decrepit conditions. A bargain does not have to mean uninhabitable, but this was close.
Stayed 3 nights in Jan 2024
Response from GM on 12 Jan 2024
Sorry John about your stay but we are renovating the hotel currently. Hopefully you will come back again and try us out.

10/10 Excellent

e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice showers and great soap. Comfortable beds. Plenty of choices of lighting to choose from . Housekeeping left a nice note after cleaning
Stayed 1 night in Jan 2024

4/10 Poor

Xinchen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Louisa, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated the friendly and welcoming staff who went out of their way to help me find information and make me feel welcome.
Stayed 1 night in Jan 2024

2/10 Terrible

Sam

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do your self a favor and do not use this place. I can’t express how bad this place is. nothing is working at all. the elevator is broken for months and they not planning to fix it. plus you have to way to get in other than the main door, even with your door keys. this is a problem because you have to drag your luggage around the building to get in/out since the start are not in the center of the building. the place is cheap for a reason, but I have been in cheap hotels but they never been that bad. stay away for good.
Stayed 2 nights in Dec 2023

4/10 Poor

Yufei Frieda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was broken. The front desk said it's been a while and posted on their website. But when we booked through Expedia, it was not mentioned. We had to carry lots of our luggage upstairs.
Response from GM on 3 Jan 2024
I am sorry Yufei about the elevator. The jacks went out and now waiting on the elevator company to get them in and install.

8/10 Good

JUAN

Travelled with family
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
won't go there any more. strongly not recommand
What a terrible one night stay. 1, the elevator was broken. I had to walk all the down the hall to use the stairs, and take my heavy luggages to 2F. 2, the room had a kind of old room smell. 3, the air condition totally didn't work. I tried to use the heat, but the fan always was cold. 4, coffee machine was broken when I wanted to have a cup of hot coffee. 5, I called the front desk about the broken coffee machine but no one took the phone. It was around 11pm. I just tried once and gave up. 6, bathroom doesn't have tub, just shower. 7, the lights looked old. It was not bright, but turned to brighter after being on for a while. 8, its light sign was turned off or broken. I thought it closed when I got there. 9, no yogurt for breakfast, at least I didn't find it.
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
Thank you for your feedback. I was wondering if you could tell me what room you were in so we can address the issues that you had mentioned.

4/10 Poor

RJ

Disliked: Cleanliness, staff & service, room comfort
Not so good
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Rosario, Romeoville

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Giau

Stayed 1 night in Dec 2023

4/10 Poor

Kurtis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty to the point my feet were almost black from walking around barefoot, the fixtures were covered in rust from the humidity of the room. There were stains on the comforter. The snack service was cash only which was slightly inconvenient but at least there is a popeyes in the parking lot.
Stayed 2 nights in Dec 2023
Response from GM on 11 Dec 2023
Kurtis we appreciate your feedback and will look into these issues with your room.