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Reviews of Hyatt Place Houston/Galleria

3 out of 5
Hyatt Place Houston/Galleria
5252 W. Alabama, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 734 out of 1493 reviews" "
Rating 8 - Good. 414 out of 1493 reviews" "
Rating 6 - Okay. 149 out of 1493 reviews" "
Rating 4 - Poor. 102 out of 1493 reviews" "
Rating 2 - Terrible. 94 out of 1493 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me and my husband enjoyed the room and space. It was nice and quiet and clean.
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Sana, it's gratifying to hear that you and your husband appreciated the tranquility and neatliness of your room at Hyatt Place Houston Galleria. It is our constant endeavor to provide a serene and pleasant space for our guests. We're delighted that your stay reflected those efforts. Do visit us again for another enjoyable experience.

10/10 Excellent

Bruce, Sewanee

Travelled with partner
I enjoyed my stay at the Hyatt Place Galleria. It’s an older hotel than others in the area, but extremely well maintained. Perfect location for shopping and to the venue for my visit.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Bruce, it's wonderful to hear that your experience at Hyatt Place Houston Galleria met your expectations. Noting your appreciation for our ideally situated and meticulously kept hotel is particularly pleasing. We trust our unique appeal and close proximity to numerous shopping locations and venues enhanced your stay. We can't wait to provide another memorable experience during your next visit.

10/10 Excellent

Anjaleigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed 4/12-4/14/24 Everyone was so nice and attentive. Breakfast was good and many options to choose from. Mr. Brian, housekeeping and the staff at front was amazing. If you’re looking for good drinks and food go to the sister branch hotel right next door….when I come back to visit this will be the only hotel I will stay in it’s literally near everything and make sure you go to Galleria Mall….!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Anjaleigh, it's wonderful to hear that you enjoyed your stay at Hyatt Place Houston Galleria! We're glad you found our team members, including Mr. Brian and housekeeping, to be so helpful and attentive. We, too, enjoy the variety at breakfast and the convenience of our location. It's always great when guests have the chance to visit our neighboring property and explore the Galleria Mall. We can't wait to make your next visit another pleasant one.

10/10 Excellent

Mohammed

Liked: Cleanliness, property conditions & facilities
Great stay love the hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Mohammed, we're thrilled to hear you enjoyed your stay at Hyatt Place Houston Galleria! Your kind words truly brighten our day. We're looking forward to welcoming you back soon for another great experience.

6/10 Okay

Latashi

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Some of the staff needs customer service skills. The property is clean, if you are looking for breakfast go early. Food runs out fast.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Latashi, it's disappointing to hear that your interactions with our team members didn't meet your expectations. We strive to provide exceptional service and your feedback is invaluable for improvements. It's encouraging, however, to know you found the premises well-kept. Regarding the breakfast, we appreciate your tip for future guests to arrive early. We hope you'll consider giving us another chance to showcase our true hospitality.

10/10 Excellent

Baily

Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Baily, we appreciate your positive rating of Hyatt Place Houston Galleria. It's great to know you had a wonderful experience with us. We look forward to welcoming you back in the future!

10/10 Excellent

MARTEL

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Martel, it's fantastic to hear that your stay at the Hyatt Place Houston Galleria left you with a positive impression. We sincerely appreciate you choosing us and look forward to welcoming you back on your next visit to Houston.

6/10 Okay

Tin

Liked: Property conditions & facilities
Response from Customer Service on 8 Apr 2024
Thank you for taking the time to share your feedback, Tin.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, property conditions & facilities
Only stayed for one night but it was great.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Jill, thank you for posting your positive feedback! We're delighted to hear that your one-night stay at the Hyatt Place Houston Galleria was enjoyable. We're eagerly looking forward to hosting you again, perhaps for a longer stay next time.

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location for Galleria. Good selection at breakfast
Stayed 7 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Susan, it's wonderful to know you found Hyatt Place Houston Galleria to be conveniently situated near the Galleria, and that you enjoyed our breakfast variety. We appreciate your valuable feedback and look forward to welcoming you again to our hotel in the future.

10/10 Excellent

Hans, Lumberton

Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Hans, it's great to know you had such a positive experience at Hyatt Place Houston Galleria. We appreciate your rating and hope to welcome you back for another exceptional visit.

10/10 Excellent

beda l.

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Beda, it's wonderful to see your high rating for Hyatt Place Houston Galleria. We're thrilled that you had a positive experience staying with us. We hope to provide you with another great experience in the future.

8/10 Good

Cheryl

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Cheryl, we're thankful for your rating of Hyatt Place Houston Galleria. It's wonderful to know we were able to make your stay enjoyable and that we met most of your expectations. If there are any areas where you think we can improve, we'd love to hear from you. We're looking forward to welcoming you back.

6/10 Okay

Christie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The maid service didn't do a good job with cleaning up the room never vacuum never took the old towels out at all.
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Christie, we appreciate your feedback. It seems that the cleanliness of the room didn't meet your expectations. Please know that we set very high standards for ourselves, and it's really important our guests feel comfortable and taken care of. We will take note of this for future improvements. Thank you for choosing us for your stay and we're hoping to have the opportunity to impress you the next time around.

8/10 Good

LaChandra

Liked: Cleanliness
Great staff and VERY reasonable valet fee.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
LaChandra, we're thrilled that you found our team members great and appreciated the value of our valet service. At Hyatt Place Houston Galleria, our aim is to deliver a top-notch experience for our guests, and your words affirm that we're succeeding. We can't wait to welcome you back soon.

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay!
Stayed 5 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Elisa, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Houston Galleria. We aim to provide a memorable experience for all our guests and it's always rewarding to know we've been successful. We eagerly await your next visit.

10/10 Excellent

Agustin, laredo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Agustin, thank you for sharing your feedback. It's wonderful to hear that you found Hyatt Place Houston Galleria to be amazing. We're thrilled to have left such a positive impression. Looking forward to your next visit!

10/10 Excellent

Alexis

Liked: Cleanliness, property conditions & facilities
Need for parking to be free or discounted to guests.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Alexis, we appreciate you sharing your thoughts about the parking. We understand where you are coming from and we regularly review our facilities and fees to offer the best value for our guests. Thank you for staying at Hyatt Place Houston Galleria. We hope you'll give us the opportunity to serve you again in the future.

10/10 Excellent

Rosalinda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was close by.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Rosalinda, we're thrilled to hear you enjoyed your stay at Hyatt Place Houston Galleria due to its strategic location. We're looking forward to welcoming you back!

10/10 Excellent

Jose Luis, Curitiba

Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Jose, thank you for your wonderful rating of Hyatt Place Houston Galleria. We are delighted you found your stay to be satisfactory and we hope to see you again soon!

4/10 Poor

Sabian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
We appreciate you sharing your concerns with us, Sabian.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From valet parking to checking in, everything was easy and everyone was very nice. Breakfast was great, and the rooms were clean, quiet, and the bed was comfortable. Carry cash, and tip everyone that helps out. They deserve it.
Response from Customer Service on 26 Feb 2024
Arthur, it's delightful to read about your positive experience at Hyatt Place Houston Galleria. We're thrilled you found the valet parking and check-in process to be smooth, and that our team members stood out with their friendly service. We take pride in our breakfast offerings, cleanly accommodations, and serene environment that contributed to your comfort. Thank you for recognizing the hard work of our team members with gratuities, your sentiment means a lot to them. We can't wait to welcome you back soon.

10/10 Excellent

Brenda, Winter Garden

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on 25 Feb 2024
Thanks for sharing this perfect rating, Brenda!We're thrilled to hear you enjoyed your stay at Hyatt Place Houston Galleria! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Response from Customer Service on 14 Feb 2024
Stephanie, it's wonderful to hear you appreciated your experience at Hyatt Place Houston Galleria. We're glad that our establishment met your expectations. Hope to have you back soon.

10/10 Excellent

NATOSHA

Stayed 5 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Natosha, thank you for your stellar rating of Hyatt Place Houston Galleria. It's wonderful to know your stay was enjoyable. We'd love to welcome you back in the future for yet another excellent stay!

8/10 Good

Torey

Liked: Cleanliness, property conditions & facilities
It was cool just didn't like the idea of having to pay for parking.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Torey, we appreciate your positive comments about your stay at Hyatt Place Houston Galleria. We understand your concerns about the parking fee, and we appreciate your feedback as it helps us to improve the guest experience. We look forward to your next visit.

6/10 Okay

Richard

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Thank you for sharing your feedback, Richard.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

Nicole

Liked: Cleanliness, property conditions & facilities
Response from Customer Service on 5 Feb 2024
Nicole, it's wonderful to see your perfect score for Hyatt Place Houston Galleria. It seems you truly enjoyed your stay. We're thrilled to have exceeded your expectations and look forward to welcoming you back for another delightful experience.

10/10 Excellent

Rovina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is clean; close to Houston’s tourist attraction and just walking distance going to The Galleria.
Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Rovina, we are thrilled to hear that you appreciated the cleanliness of Hyatt Place Houston Galleria and our proximity to the city's attractions and The Galleria. We aim to provide an unbeatable location for our guests to explore the area. We hope to welcome you back soon.

8/10 Good

Luis, Brownsville

Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Luis, thank you for the positive rating of Hyatt Place Houston Galleria. We're happy you chose our hotel for your visit. If there's anything we can do to make your future stays even more comfortable, please don't hesitate to let us know. We look forward to welcoming you back again.

8/10 Good

Okairy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Thank you for this lovely rating, Okairy!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt Place Houston Galleria. We'd like to share an even better experience with you soon.

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for the great rating, Carole!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Houston Galleria! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Karla

Travelled with family
Liked: Amenities
super friendly staf , across the street from the mall , free breakfast, clean rooms.
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Karla, it's great to see you enjoyed your stay at the Hyatt Place Houston Galleria. Our team is thrilled to know you felt their friendliness. We're also pleased you appreciated the convenient location near shopping, the free breakfast offering, and the tidiness of our rooms. We can't wait to welcome you back in the near future.

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the excellent rating, David!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Houston Galleria! We look forward to hosting you again soon.

10/10 Excellent

Pedro

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Thanks for the amazing rating, Pedro!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Houston Galleria!

8/10 Good

Herbert

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Herbert, thank you for taking the time to rate your stay at Hyatt Place Houston Galleria. We're delighted to know that you had a pleasant experience. Your feedback is appreciated and we hope to welcome you again in the future.

8/10 Good

MILTON

Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
We appreciate you sharing this positive rating, Milton!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Houston Galleria. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Jacek

Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for the wonderful rating, Jacek!It's fantastic you enjoyed your time at Hyatt Place Houston Galleria so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Murji

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Did not like the reception being on the 3rd floor. Valet parking was cheap at $29 per night but we found out it was free parking on weekends on nearby streets. (Continental) Breakfast was good and plentiful.
Stayed 2 nights in Dec 2023
Response from Customer Service on 14 Jan 2024
Murji, we appreciate your feedback about your recent stay at Hyatt Place Houston Galleria. It's interesting to know your perspective on the location of our reception area and parking arrangements. We're glad to hear that you found our parking rates to be reasonable and also discovered alternative options over the weekend. Most of all, we're delighted that you enjoyed our breakfast offering. The team at Hyatt Place is committed to making your stay enjoyable, so your satisfaction is our reward. We look forward to welcoming you back in the future.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for taking the time to share your review with us, Kevin!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Houston Galleria. Thank you and have a wonderful day!

10/10 Excellent

Psul

Stayed 2 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Psul,Thank you for your high rating of Hyatt Place Houston Galleria. Our team is delighted to know your time with us was ideal and we hope to welcome you back for another superior experience.

10/10 Excellent

Demecka

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Demecka, it's wonderful to hear that you appreciated the Hyatt Place Houston Galleria's fantastic position! Thanks for sharing your feedback, and we hope to welcome you back soon.

10/10 Excellent

lisa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
so happpy with our stay!
Response from Customer Service on 13 Jan 2024
Lisa, it's fantastic to hear you were so pleased with your time at the Hyatt Place Houston Galleria. Your positive feedback warms our hearts and we hope to have the pleasure of accommodating you again.

8/10 Good

Bibi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Bibi, thank you for your 4-star rating of Hyatt Place Houston Galleria. We're genuinely glad to know you had a satisfying experience. We're eager to offer you an even more impressive stay next time. Thanks again, we appreciate it!

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Friendly staff.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Steve, thank you for the 5-star review! We're delighted to hear you enjoyed the warm hospitality of our team members at the Hyatt Place Houston Galleria. We look forward to welcoming you back in the future.

8/10 Good

Mehdi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Nov 2023
Response from Customer Service on 13 Jan 2024
Mehdi, thank you for your positive feedback. We're thrilled you enjoyed your stay at Hyatt Place Houston Galleria. We're looking forward to welcoming you back.

6/10 Okay

Beuce

Liked: Cleanliness
Okay, but disappointing.
The overall stay was a good and relaxing and the staff were nice. However if you like taking HOT showers then steer clear! We were lucky if we even got a lukewarm shower! It was absolutely miserable! Also, please note that the Hyatt Place and Hyatt Regency are right next to each other. Don’t make the mistake we did by booking at this location if you are expecting the amenities at Hyatt Regency.
Stayed 3 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Beuce, we value the feedback you've shared. It's delightful to hear you found your stay relaxing and our team members cordial. We understand the concern about water temperature; it is indeed a crucial aspect of comfort. Your comment about misunderstanding the differences between Hyatt Place and Hyatt Regency is well taken; we work to provide clear information about the unique offerings at each hotel to avoid confusion. Thank you, and we hope for another opportunity to serve you better in the future.

10/10 Excellent

Rosalba

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Rosalba, thank you for the spectacular rating you've given Hyatt Place Houston Galleria. It's heartening to know our hotel met your standards. We hope to have the pleasure of welcoming you again during your future visits to Houston. Your satisfaction is always our topmost priority.

10/10 Excellent

Serhii

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Serhii, thank you for choosing Hyatt Place Houston Galleria. It's wonderful to see such a positive rating and we're thrilled you had a great stay with us. We hope to serve you again on your next visit to Houston.

10/10 Excellent

Alison, rixeyville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Alison, thank you for your high rating for Hyatt Place Houston Galleria. It is wonderful to know your stay was satisfactory. Our team appreciates your feedback and we look forward to welcoming you back in the future.