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Me and my husband enjoyed the room and space. It was nice and quiet and clean.
Sana
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Sana, it's gratifying to hear that you and your husband appreciated the tranquility and neatliness of your room at Hyatt Place Houston Galleria. It is our constant endeavor to provide a serene and pleasant space for our guests. We're delighted that your stay reflected those efforts. Do visit us again for another enjoyable experience.
10/10 Excellent
Bruce, Sewanee
Travelled with partner
17 Apr 2024
I enjoyed my stay at the Hyatt Place Galleria. It’s an older hotel than others in the area, but extremely well maintained. Perfect location for shopping and to the venue for my visit.
Bruce
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Bruce, it's wonderful to hear that your experience at Hyatt Place Houston Galleria met your expectations. Noting your appreciation for our ideally situated and meticulously kept hotel is particularly pleasing. We trust our unique appeal and close proximity to numerous shopping locations and venues enhanced your stay. We can't wait to provide another memorable experience during your next visit.
I stayed 4/12-4/14/24 Everyone was so nice and attentive. Breakfast was good and many options to choose from. Mr. Brian, housekeeping and the staff at front was amazing. If you’re looking for good drinks and food go to the sister branch hotel right next door….when I come back to visit this will be the only hotel I will stay in it’s literally near everything and make sure you go to Galleria Mall….!!
Anjaleigh
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Anjaleigh, it's wonderful to hear that you enjoyed your stay at Hyatt Place Houston Galleria! We're glad you found our team members, including Mr. Brian and housekeeping, to be so helpful and attentive. We, too, enjoy the variety at breakfast and the convenience of our location. It's always great when guests have the chance to visit our neighboring property and explore the Galleria Mall. We can't wait to make your next visit another pleasant one.
Mohammed, we're thrilled to hear you enjoyed your stay at Hyatt Place Houston Galleria! Your kind words truly brighten our day. We're looking forward to welcoming you back soon for another great experience.
Some of the staff needs customer service skills. The property is clean, if you are looking for breakfast go early. Food runs out fast.
Latashi
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Latashi, it's disappointing to hear that your interactions with our team members didn't meet your expectations. We strive to provide exceptional service and your feedback is invaluable for improvements. It's encouraging, however, to know you found the premises well-kept. Regarding the breakfast, we appreciate your tip for future guests to arrive early. We hope you'll consider giving us another chance to showcase our true hospitality.
10/10 Excellent
Baily
11 Apr 2024
Baily
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Baily, we appreciate your positive rating of Hyatt Place Houston Galleria. It's great to know you had a wonderful experience with us. We look forward to welcoming you back in the future!
Martel, it's fantastic to hear that your stay at the Hyatt Place Houston Galleria left you with a positive impression. We sincerely appreciate you choosing us and look forward to welcoming you back on your next visit to Houston.
6/10 Okay
Tin
6 Apr 2024
Liked: Property conditions & facilities
Tin
Response from Customer Service on 8 Apr 2024
Thank you for taking the time to share your feedback, Tin.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.
Jill, thank you for posting your positive feedback! We're delighted to hear that your one-night stay at the Hyatt Place Houston Galleria was enjoyable. We're eagerly looking forward to hosting you again, perhaps for a longer stay next time.
Convenient location for Galleria. Good selection at breakfast
Susan
Stayed 7 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Susan, it's wonderful to know you found Hyatt Place Houston Galleria to be conveniently situated near the Galleria, and that you enjoyed our breakfast variety. We appreciate your valuable feedback and look forward to welcoming you again to our hotel in the future.
10/10 Excellent
Hans, Lumberton
27 Mar 2024
Hans
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Hans, it's great to know you had such a positive experience at Hyatt Place Houston Galleria. We appreciate your rating and hope to welcome you back for another exceptional visit.
10/10 Excellent
beda l.
26 Mar 2024
Liked: Property conditions & facilities
beda l.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Beda, it's wonderful to see your high rating for Hyatt Place Houston Galleria. We're thrilled that you had a positive experience staying with us. We hope to provide you with another great experience in the future.
Cheryl, we're thankful for your rating of Hyatt Place Houston Galleria. It's wonderful to know we were able to make your stay enjoyable and that we met most of your expectations. If there are any areas where you think we can improve, we'd love to hear from you. We're looking forward to welcoming you back.
6/10 Okay
Christie
Travelled with partner
23 Mar 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
The maid service didn't do a good job with cleaning up the room never vacuum never took the old towels out at all.
Christie
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Christie, we appreciate your feedback. It seems that the cleanliness of the room didn't meet your expectations. Please know that we set very high standards for ourselves, and it's really important our guests feel comfortable and taken care of. We will take note of this for future improvements. Thank you for choosing us for your stay and we're hoping to have the opportunity to impress you the next time around.
8/10 Good
LaChandra
18 Mar 2024
Liked: Cleanliness
Great staff and VERY reasonable valet fee.
LaChandra
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
LaChandra, we're thrilled that you found our team members great and appreciated the value of our valet service. At Hyatt Place Houston Galleria, our aim is to deliver a top-notch experience for our guests, and your words affirm that we're succeeding. We can't wait to welcome you back soon.
Elisa, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Houston Galleria. We aim to provide a memorable experience for all our guests and it's always rewarding to know we've been successful. We eagerly await your next visit.
Agustin, thank you for sharing your feedback. It's wonderful to hear that you found Hyatt Place Houston Galleria to be amazing. We're thrilled to have left such a positive impression. Looking forward to your next visit!
Need for parking to be free or discounted to guests.
Alexis
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Alexis, we appreciate you sharing your thoughts about the parking. We understand where you are coming from and we regularly review our facilities and fees to offer the best value for our guests. Thank you for staying at Hyatt Place Houston Galleria. We hope you'll give us the opportunity to serve you again in the future.
Rosalinda, we're thrilled to hear you enjoyed your stay at Hyatt Place Houston Galleria due to its strategic location. We're looking forward to welcoming you back!
10/10 Excellent
Jose Luis, Curitiba
7 Mar 2024
Jose Luis
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Jose, thank you for your wonderful rating of Hyatt Place Houston Galleria. We are delighted you found your stay to be satisfactory and we hope to see you again soon!
We appreciate you sharing your concerns with us, Sabian.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
From valet parking to checking in, everything was easy and everyone was very nice.
Breakfast was great, and the rooms were clean, quiet, and the bed was comfortable.
Carry cash, and tip everyone that helps out. They deserve it.
Arthur
Response from Customer Service on 26 Feb 2024
Arthur, it's delightful to read about your positive experience at Hyatt Place Houston Galleria. We're thrilled you found the valet parking and check-in process to be smooth, and that our team members stood out with their friendly service. We take pride in our breakfast offerings, cleanly accommodations, and serene environment that contributed to your comfort. Thank you for recognizing the hard work of our team members with gratuities, your sentiment means a lot to them. We can't wait to welcome you back soon.
Thanks for sharing this perfect rating, Brenda!We're thrilled to hear you enjoyed your stay at Hyatt Place Houston Galleria! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Stephanie, it's wonderful to hear you appreciated your experience at Hyatt Place Houston Galleria. We're glad that our establishment met your expectations. Hope to have you back soon.
10/10 Excellent
NATOSHA
8 Feb 2024
NATOSHA
Stayed 5 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Natosha, thank you for your stellar rating of Hyatt Place Houston Galleria. It's wonderful to know your stay was enjoyable. We'd love to welcome you back in the future for yet another excellent stay!
It was cool just didn't like the idea of having to pay for parking.
Torey
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Torey, we appreciate your positive comments about your stay at Hyatt Place Houston Galleria. We understand your concerns about the parking fee, and we appreciate your feedback as it helps us to improve the guest experience. We look forward to your next visit.
6/10 Okay
Richard
4 Feb 2024
Richard
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Thank you for sharing your feedback, Richard.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
Nicole, it's wonderful to see your perfect score for Hyatt Place Houston Galleria. It seems you truly enjoyed your stay. We're thrilled to have exceeded your expectations and look forward to welcoming you back for another delightful experience.
Property is clean; close to Houston’s tourist attraction and just walking distance going to The Galleria.
Rovina
Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Rovina, we are thrilled to hear that you appreciated the cleanliness of Hyatt Place Houston Galleria and our proximity to the city's attractions and The Galleria. We aim to provide an unbeatable location for our guests to explore the area. We hope to welcome you back soon.
8/10 Good
Luis, Brownsville
26 Jan 2024
Luis
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Luis, thank you for the positive rating of Hyatt Place Houston Galleria. We're happy you chose our hotel for your visit. If there's anything we can do to make your future stays even more comfortable, please don't hesitate to let us know. We look forward to welcoming you back again.
Thank you for this lovely rating, Okairy!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt Place Houston Galleria. We'd like to share an even better experience with you soon.
10/10 Excellent
Carole
Travelled with family
22 Jan 2024
Liked: Cleanliness, amenities
Carole
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for the great rating, Carole!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Houston Galleria! We hope you plan on staying with us again soon!We're looking forward to your next visit!
10/10 Excellent
Karla
Travelled with family
21 Jan 2024
Liked: Amenities
super friendly staf , across the street from the mall , free breakfast, clean rooms.
Karla
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Karla, it's great to see you enjoyed your stay at the Hyatt Place Houston Galleria. Our team is thrilled to know you felt their friendliness. We're also pleased you appreciated the convenient location near shopping, the free breakfast offering, and the tidiness of our rooms. We can't wait to welcome you back in the near future.
10/10 Excellent
David
20 Jan 2024
David
Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the excellent rating, David!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Houston Galleria! We look forward to hosting you again soon.
Thanks for the amazing rating, Pedro!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Houston Galleria!
8/10 Good
Herbert
18 Jan 2024
Liked: Cleanliness
Herbert
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Herbert, thank you for taking the time to rate your stay at Hyatt Place Houston Galleria. We're delighted to know that you had a pleasant experience. Your feedback is appreciated and we hope to welcome you again in the future.
8/10 Good
MILTON
17 Jan 2024
MILTON
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
We appreciate you sharing this positive rating, Milton!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Houston Galleria. We want to share an even more enjoyable experience with you next time.
10/10 Excellent
Jacek
13 Jan 2024
Jacek
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for the wonderful rating, Jacek!It's fantastic you enjoyed your time at Hyatt Place Houston Galleria so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
Did not like the reception being on the 3rd floor.
Valet parking was cheap at $29 per night but we found out it was free parking on weekends on nearby streets.
(Continental) Breakfast was good and plentiful.
Murji
Stayed 2 nights in Dec 2023
Response from Customer Service on 14 Jan 2024
Murji, we appreciate your feedback about your recent stay at Hyatt Place Houston Galleria. It's interesting to know your perspective on the location of our reception area and parking arrangements. We're glad to hear that you found our parking rates to be reasonable and also discovered alternative options over the weekend. Most of all, we're delighted that you enjoyed our breakfast offering. The team at Hyatt Place is committed to making your stay enjoyable, so your satisfaction is our reward. We look forward to welcoming you back in the future.
Thank you for taking the time to share your review with us, Kevin!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Houston Galleria. Thank you and have a wonderful day!
10/10 Excellent
Psul
10 Jan 2024
Psul
Stayed 2 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Psul,Thank you for your high rating of Hyatt Place Houston Galleria. Our team is delighted to know your time with us was ideal and we hope to welcome you back for another superior experience.
Demecka, it's wonderful to hear that you appreciated the Hyatt Place Houston Galleria's fantastic position! Thanks for sharing your feedback, and we hope to welcome you back soon.
10/10 Excellent
lisa
Travelled with family, Travelled with family and small children, Travelled with partner
Lisa, it's fantastic to hear you were so pleased with your time at the Hyatt Place Houston Galleria. Your positive feedback warms our hearts and we hope to have the pleasure of accommodating you again.
Bibi, thank you for your 4-star rating of Hyatt Place Houston Galleria. We're genuinely glad to know you had a satisfying experience. We're eager to offer you an even more impressive stay next time. Thanks again, we appreciate it!
Steve, thank you for the 5-star review! We're delighted to hear you enjoyed the warm hospitality of our team members at the Hyatt Place Houston Galleria. We look forward to welcoming you back in the future.
Mehdi, thank you for your positive feedback. We're thrilled you enjoyed your stay at Hyatt Place Houston Galleria. We're looking forward to welcoming you back.
6/10 Okay
Beuce
2 Jan 2024
Liked: Cleanliness
Okay, but disappointing.
The overall stay was a good and relaxing and the staff were nice. However if you like taking HOT showers then steer clear! We were lucky if we even got a lukewarm shower! It was absolutely miserable!
Also, please note that the Hyatt Place and Hyatt Regency are right next to each other. Don’t make the mistake we did by booking at this location if you are expecting the amenities at Hyatt Regency.
Beuce
Stayed 3 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Beuce, we value the feedback you've shared. It's delightful to hear you found your stay relaxing and our team members cordial. We understand the concern about water temperature; it is indeed a crucial aspect of comfort. Your comment about misunderstanding the differences between Hyatt Place and Hyatt Regency is well taken; we work to provide clear information about the unique offerings at each hotel to avoid confusion. Thank you, and we hope for another opportunity to serve you better in the future.
Rosalba, thank you for the spectacular rating you've given Hyatt Place Houston Galleria. It's heartening to know our hotel met your standards. We hope to have the pleasure of welcoming you again during your future visits to Houston. Your satisfaction is always our topmost priority.
Serhii, thank you for choosing Hyatt Place Houston Galleria. It's wonderful to see such a positive rating and we're thrilled you had a great stay with us. We hope to serve you again on your next visit to Houston.
Alison, thank you for your high rating for Hyatt Place Houston Galleria. It is wonderful to know your stay was satisfactory. Our team appreciates your feedback and we look forward to welcoming you back in the future.