I love Hyatt hotels, never had an issue but this property was oh so different.
1. Towels. If you guys don’t have towels for quests then don’t open. My son and i was there for a football tournament and was asked to reuse our freaking towels we had the night before!! LIKE SERIOUSLY WHAT!! I wouldn’t dare use a musty $$$ towel after running and playing football!! If i paid my money to stay there at least have clean towels OR DONT OPEN UNTIL THE PROPERTY IS FULLY STOCKED!
2. Only has 1 elevator that worked, smh
3. I saw no smoking signs all over the hotel, yet the floor we stayed on smelled like a weed factory THE ENTIRE WEEKEND!!
3. We could only get one key, my sister came with us and she needed a separate key bc we had different plans BUT NO SHE COULDNT GET ONE!
4.THE POOL LOOKES AS IF IT HAD A DISEASE!! Disgusting
5.sheets were filthy, bathroom door was raggedy
I really feel like i was robbed i wouldn’t recommend this hotel to anybody i drove 7 hours to get here and bc of the room our trip was a disaster!! I would never visit again!!