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Reviews of Howard Johnson by Wyndham Houston Heights/Downtown

2 out of 5
Howard Johnson by Wyndham Houston Heights/Downtown
4602 Katy Freeway/I-10, I-10 & N Shepherd Exit 765B, Houston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 120 out of 527 reviews" "
Rating 8 - Good. 174 out of 527 reviews" "
Rating 6 - Okay. 115 out of 527 reviews" "
Rating 4 - Poor. 66 out of 527 reviews" "
Rating 2 - Terrible. 52 out of 527 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Huijing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 1 night in Mar 2024
Response from sammy on 18 Mar 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Sumita, San Antonio

Disliked: Cleanliness, property conditions & facilities
On par with Motel 6 but costs 2-3x more!
Stayed 1 night in Mar 2024
Response from SAMMY on 12 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Khayri, Arlington

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
More cleaning.
Stayed 1 night in Mar 2024
Response from SAMMY on 11 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were updated and clean. They do not clean during your stay (maybe you need to ask). Breakfast is basic. Personal do not understand English very well
Stayed 3 nights in Mar 2024
Response from SAMMY on 9 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, property conditions & facilities
I rather not comment
Stayed 2 nights in Mar 2024
Response from SAMMY on 9 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Olivia

Business traveller, Travelled with partner
.
Stayed 2 nights in Mar 2024
Response from SAMMY on 9 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness
Had a nonsmoking room and every pillow especially the throw pillow reeked of cigs
Stayed 1 night in Mar 2024
Response from SAMMY on 9 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Christopher

Stayed 2 nights in Jan 2024
Response from SAAMY on 9 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Linda

Liked: Staff & service
Easy access off the freeway. Parking and the room was small.
Stayed 2 nights in Oct 2023
Response from SAMMY on 16 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

perla

Travelled with family
Disliked: Amenities, property conditions & facilities
Convenient to the destination, did not like that no ventilation in rr and staff at night time was unattentive
Stayed 2 nights in Oct 2023
Response from sammy on 10 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Annette

Travelled with family
Disliked: Amenities
Stayed 1 night in Sep 2023
Response from SAMMY on 2 Oct 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Albert

Business traveller
Disliked: Cleanliness, property conditions & facilities
Nasty Room
The room smelled horrible. Burnholes everwhere. Old faded loveseat. Frayed carpet. Nasty room.
Stayed 1 night in Sep 2023
Response from SAMMY on 2 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice little motel
This is a small hotel near an interstate. The room was clean and everything was in good shape. Bathroom is small but beautiful wide sink is out in the room area. Breakfast was simple and in a small room. There was a waffle iron but it was not powered up and had no batter. Perhaps if I had asked. There were a few noises during the night as to be expected in an urban location. Close to downtown Houston attractions.
Stayed 1 night in Sep 2023
Response from SAMMY on 29 Sept 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Edward

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from SAAMY on 1 Nov 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The parking lot is HORRIBLE!
Stayed 1 night in Sep 2023
Response from SAMMY on 4 Sept 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

perla

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 2 nights in Aug 2023
Response from SAMMY on 2 Sept 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Amenities
Not bad for a quick visit, horrible breakfast…
Stayed 3 nights in Aug 2023
Response from sammy on 26 Aug 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SAMMY on 15 Aug 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Smooth stay!! Ckeaned room every day!
Stayed 4 nights in Jul 2023
Response from SAMMY on 31 Jul 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
this is not a hotel, it is a motel. The rooms smelled like smoke, the carpets were stained, some chunks missing in spots. We arrived 2 hours early, doors to lobby were locked, we were told through a reception window that there were no rooms in a very rude manner.
Stayed 4 nights in Jun 2023
Response from sammy on 24 Jul 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Expected more from a Wyndham managed hotel. The venue was more like an old motel which is a 5-10min drive to the real city downtown. The beds were comfortable but you could tell the room itself had not been properly deep cleaned in some years and we didn't even get new towels
Stayed 4 nights in Jun 2023
Response from sammy on 22 Jun 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Justin

Disliked: Cleanliness
I don’t know how this place was rated 7/10 on Expedia this place is basically a motel… the rooms smell musty … I feel others should know
Stayed 1 night in Jun 2023
Response from sammy on 14 Jun 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
By a high traffic area so loud vehicle noise is a bit disruptive, but otherwise it is tucked away and privacy is nice
Stayed 1 night in Jun 2023
Response from sammy on 7 Jun 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Karen

Business traveller
This property had, admittedly, just reopened not long ago, but it had an air of dereliction and was dark in the entrance and lobby areas. It smelled STRONGLY of bleach, like a crime scene had just been cleaned up.
Stayed 1 night in May 2023
Response from SAMMY on 18 May 2023
LOOKS LIKE YOU PUT REVIEW FOR WRONG HOTEL WE ARE AND OUT DOOR PROPERTY LOCATED NEAR HOUSTON DOWNTOWN 4602 KATY FREEWAY HOUSTON TX HOWARD JOHNSON

4/10 Poor

Norman

Stayed 1 night in Apr 2023
Response from sammy on 11 Apr 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Apr 2023
Response from SAMMY on 6 Apr 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Angela

Stayed 1 night in Apr 2023
Response from sammy on 1 May 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Carlos

Travelled with family
Disliked: Cleanliness
The smell of the room was very muggy, dirty/dusty smelling. All pillows were old, flat and not even enough to fill a standard size pillow case. Remote control didn’t change channels. Only was able to turn tv on and off.
Stayed 1 night in Mar 2023
Response from sammy on 3 Apr 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Breaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from sammy on 7 Mar 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Camron

Stayed 1 night in Mar 2023
Response from sammy on 3 Apr 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. There where people outside that where drunk and being loud. We where not able to enjoy our stay. Loud noises of people hitting the walls. I had to go speak to the people outside to keep it down. We left early due to the noise.
Stayed 1 night in Feb 2023
Response from sammy on 1 Mar 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

lukas

Stayed 1 night in Jan 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Service was good. Coffee was great in the morning
Stayed 1 night in Dec 2022
Response from sammy on 23 Dec 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Amos, Baton Rouge

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room wreaked of smoke, and there was some kind of violent fight at 4 am in a room nearby with loud yelling and a broken hotel room window in the morning. Will never stay there again.
Stayed 1 night in Nov 2022
Response from sammy on 12 Nov 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Eduardo

Stayed 1 night in Oct 2022
Response from sammy on 12 Oct 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Charles

Liked: Staff & service, amenities, property conditions & facilities
Convenient location just off the I-10 but road noise was minimal in my room. Bed was super comfortable and large. The room was spotless which I alway appreciate. Parking easy, well-lit and safe. Definitely would return for an overnight stay in Htown.
Stayed 1 night in Sep 2022
Response from sammy on 26 Sept 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from sammy on 26 Sept 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Anitra

Travelled with family
Disliked: Property conditions & facilities
This is not. 4 star hotel. Bathroom door wouldn’t close bcz the toilet is in the way. Mold on wall in bathroom.
Stayed 1 night in Sep 2022
Response from sammy on 5 Sept 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Marissa Danielle

Stayed 2 nights in Aug 2022

2/10 Terrible

Leonardo

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty place.
Stayed 1 night in Jun 2022
Response from sammy on 6 Jul 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

John C.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wyndham Prpoerty?
Very run down, not worthy of being a Wyndham property. Not worthy of the Wyndham name. Also, no breakfast as advertised, and in a very bad neighborhood. Would never return.
Stayed 1 night in May 2022
Response from sammy on 22 Jun 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee Maker
The stay was good. No issues. This location did not Have a coffee maker in the room but there was coffee in the room.
Stayed 1 night in May 2022
Response from sammy on 16 May 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Deborah

Travelled with partner
Liked: Staff & service
Hotel was clean but a little run down. The beds were comfortable but carpet and drapes could use some care
Stayed 1 night in Apr 2022
Response from sammy on 3 May 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Edwin

Stayed 5 nights in Apr 2022

6/10 Okay

Candace

Stayed 2 nights in Apr 2022
Response from SAMMY on 26 Apr 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Basar

Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was bad from the start. Smelled , not enough towels , tv wasn’t working. I tried calling the front desk three times no answer.
Stayed 1 night in Apr 2022
Response from sammy on 4 Apr 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Emmanuel

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022
Response from sammy on 19 Mar 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good. It was noisy.
Stayed 1 night in Feb 2022
Response from sammy on 21 Feb 2022
Thanks for staying with us. We appreciate your feedback!