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Reviews of Holiday Inn Express Hotels & Suites Houston East, an IHG Hotel

3 out of 5
Holiday Inn Express Hotels & Suites Houston East, an IHG Hotel
11460 I 10 East Fwy, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 222 out of 330 reviews" "
Rating 8 - Good. 63 out of 330 reviews" "
Rating 6 - Okay. 23 out of 330 reviews" "
Rating 4 - Poor. 10 out of 330 reviews" "
Rating 2 - Terrible. 12 out of 330 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice and clean. Friendly staff. Close walking distance to restaurants and Cinemark theater. Easy 12 minute drive to downtown Houston.
Stayed 3 nights in Mar 2024

2/10 Terrible

Schira

Travelled with family and small children
Disliked: Staff & service
I didn’t receive the room I booked for and was not aware until I got into my room. No accommodations were made.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, comfy bed
Stayed 1 night in Mar 2024

10/10 Excellent

Ashlee

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay close to Houston and we had a fun time!
Stayed 2 nights in Feb 2024

8/10 Good

Shannon

Stayed 1 night in Feb 2024

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, quiet and noticed police driving around twice, giving us a safe feeling.
Stayed 1 night in Feb 2024

10/10 Excellent

SYLVIA

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

BED

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great option for staying outside of the city. Easy drive to NRG stadium and downtown. The room was spacious and very clean, and the bed comfy. If I "had" to give any negative feedback it'd be we wished the water pressure was better, but nothing to make us rate this place lower or not stay again. We definitely stay here again!
Stayed 3 nights in Jan 2024

10/10 Excellent

Rayshell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and accommodating. The rooms are spacious and offer Dove products.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Marissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like cigarettes and look worn down
Stayed 4 nights in Jan 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly grateful
Easy and fast check in. Quiet, peaceful and very comfortable night sleep. Stocked on toiletries. Very clean. Good, warm and filling breakfast. We had left the hotel for a few hours already and noticed that my son had forgotten his headphones in the room. He was so grateful when they told us that they had found them.
Stayed 1 night in Dec 2023

10/10 Excellent

James, Sonora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact that they don’t use cheap soap. All soap is Dove products. I would stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
It’s nice and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was consistent with our other stays at Holiday Inn Express
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Stayed 2 nights in Nov 2023

4/10 Poor

HUI-JUI

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Sergio

Stayed 1 night in Nov 2023

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect as always
Perfect as always. Clean stocked room. Cold ac and ceiling fan. Easy check in and out.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Trissanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent for a short stay
It’s a nice hotel with a friendly staff, but they claimed the pool was not in service and they do not offer room service as stated on their website.
Stayed 1 night in Sep 2023

4/10 Poor

Rose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was hot, hallway smelled like mold, swimming pool closed, and breakfast attended was hovering over us like we were taking to much!
Stayed 2 nights in Sep 2023

10/10 Excellent

Bersave

Stayed 1 night in Sep 2023

10/10 Excellent

ADOLFO, hialeah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renew
Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service
Excellent
The room was very clean and comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Amanda

Stayed 1 night in Aug 2023

6/10 Okay

Delbert

Stayed 1 night in Jul 2023

10/10 Excellent

David Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The beds look much bigger than queens. Booked two queens. The room was good, no complaints. Near dining and shopping and a movie theatre. Just off the freeway, booked with that knowledge. A positive stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Lakshmikanth

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Such a bad experience with family
Staff is terrific!!! No proper response at alllll…. Have to call and wait so long in the reception for them to come and attend… We just said in the morning that we don’t need house keeping that day, but later when we washed and asked them… they denied. Though the staff was just next door doing the house keeping… the house keeping staff too did not even bother when I called 2 times run just 3 feet away to ask for something…. We started for 2 days and they did not even provide water bottles for the second day… we only had 2 8ounce bottles when we entered the first day… the next day they wanted us to buy it…. Or else go to the gym and get water on any cups… Aweful experience!!!!! This property is actually good with the room and cleanliness… may be this particular staff group is just taking it for granted…. Overall clumsy staff… not friendly at all…
Stayed 1 night in Jul 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was very attentive to our needs.
Stayed 5 nights in Jul 2023

8/10 Good

Amber R

Going
Stayed 1 night in Jun 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Great stay! Love the 2 king beds. The employees are very nice and welcoming.
Stayed 1 night in Jun 2023

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice Hotel, except for the shower water pressure but we got through it. Enjoyed it.
Stayed 2 nights in May 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Fresh breakfast every day & clean room
Stayed 2 nights in May 2023

8/10 Good

Francisco

Business traveller
Liked: Cleanliness, staff & service
The hotel was nice, safe and clean. Located near dining that was within walking distance.
Stayed 3 nights in May 2023

10/10 Excellent

Madylin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great! My only hiccup was when calling a couple times to confirm room details, such as which rooms had a pull out couch or not. I got mixed information. However, overall a great experience!
Stayed 2 nights in Apr 2023

10/10 Excellent

John

Business traveller
Liked: Staff & service, room comfort
Great place but with Musk
The Hotel was nice very centrally located and the employees were very friendly. But the rooms I got and the room reserved for my boss smelled and felt damp. So much so that my clothes smelled musky when I left my room in the morning. This is not acceptable.
Stayed 3 nights in Apr 2023

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Albertha

Stayed 7 nights in Apr 2023

8/10 Good

Nikki

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
It was a good experience. Perfect for my one night stay. The parking lotis pretty small. My only complaint was the room had a slight smell but everything looked very clean and it was comfortable. Ac was perfect. I like to keep the room cool. I would stay again.
Stayed 1 night in Apr 2023