Ratings based on 2,852 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 19-Feb-2017
Pros: Always professional prompt and courteous service.
Cons: Front desk is one side of this large hotel with the main entry in the middle so if your on the opposite side it can be a task to lug bags across.
Hilton Americas is a great hotel with all the amenities anyone could want. Definitely more of a business crowd here. Well run, professional service, large comfortable rooms. The social areas are nice maybe even elegant but for my taste lacks any distinct character.
4out of 5
Recommended
for Everyone
by A verified traveller

Hotel is great, excellent views, the Valets suck

Posted 14-Feb-2017
Downtown Houston is a busy place. We went for a conference and drove ourselves, the hotel itself is great, nice staff, sweet view, a pool area that is amazing, like swimming in the clouds, if your limo driver drops you off, it's great, if you drive yourself, you have to park in an adjacent garage and the Valet had blocked off the whole front of the Hotel, both sides, except for their Valet only area, as the Super Bowl was the week before. My girlfriend worked for Hilton in the past and has friends that work in the one in Austin and this is not what is supposed to happen.
4out of 5
Recommended
for Everyone
by A verified traveller from GA

Nice hotel

Posted 06-Feb-2017
Pros: Spacious room, walk to restaurants and food stores in minutes
Location: walk to restaurants and food stores in minutes
Nice hotel with professional staffs. I stayed at this hotel 2 times last week and enjoyed very exciting Super Bowl 51. Will recommend the hotel to friends.
5out of 5
Recommended
for Everyone
by A verified traveller

Super Bowl Experince.

Posted 05-Feb-2017
Just had a great time experiencing the Super Bowl festivities
4out of 5
Recommended
for Business Travellers
by A verified traveller

ottimo albergo per business

Posted 31-Jan-2017
Pros: il comfort
Cons: niente
Location: nel business district di Houston, nessuna attrazione nelle vicinanze
Ottima posizione per affari e meeting. Discreta varietà di ristoranti nei dintorni
2out of 5
by A verified traveller from Houston

Hair in places you don't want to see!

Posted 30-Jan-2017
Pros: Ease of check it, vallet
Cons: Cleanliness
Location: Run the Houston Marathon
I already contacted management about the situation. I brought my infant daughter the weekend of the Houston Marathon. As I went to bathe her, I noticed a dark, short curly hair on the floor of the tub. Further investigation showed several of these hairs. I took pictures. I was very disappointed to find such a disgusting condition in such an expensive, well reviewed establishment.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2017
No issues. Clean room. Next to the Toyota center where you can walk to the rockets game. Centrally located downtown which is perfect for a stroll.
5out of 5
Recommended
for Everyone
by A verified traveller

One night stay for Medical purpose

Posted 26-Jan-2017
We loved the location. The restaurant Pappasitos was really good and convienient on site. Our room was spacious and clean.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2017
Stay was wonderful until the end and checking out of parking lot. I called for assistance. She came and helped another customer before me that did not call for help. On the screen is said my card had been approved but wouldn't print a receipt. She asked me to pull up my bank statement. This was a huge delay and I missed my scheduled appointment. Ended my stay on the wrong note. Everything else was perfect until then. She should have taken the time to listen. First by asking who called for help. Then when I tried to tell her it was approved on the screen before she started clearing the screen off.
3out of 5
Recommended
for Everyone
by A verified traveller from Downtown Houston Tx

Rough

Posted 16-Jan-2017
Beds not comfortable, back sore before marathon. No mini fridge for food/water.