Ratings based on 2,541 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from san antonio

Nice hotel, unfrirndly front desk

Posted 17-May-2016
The hotel itself was beautiful and the janitors were way more friendly than the front desk staff. Snooty and never smiling. I had to remind them to smile...as the first point of contact (check in) they need to do better but otherwise. The beds are extremely comfortable and it's convenient to the GRB convention center. It rained all weekwnd but because if the sky bridge from hotel to convention center, I was dry and comfortable. Worth the price not to have to bother with driving and traffic while I was in town for the Image Expo.
5out of 5
by A verified traveller

very nice hotel and room with a great view

Posted 04-May-2016
Pros: roomy and had all the amenities we could ask for
Location: The Lake House restaurant and Pappasitos were good!
awesome patio outside of indoor pool area; plenty of space in room; nice view in room
4out of 5
by A verified traveller

Birthday weekend

Posted 29-Apr-2016
Pros: The room and view was nice- Closeness to The Grove Restaurant
Cons: The restaurants and bar need to be open later!
Location: Easy in and out Love The Grove Restaurant and Discovery Green Park
It was very nice. Easy in and out. Nice room. Great bell man.
1out of 5
by A verified traveller

The staff was rude.

Posted 18-Apr-2016
I got booked to a different room than the one I reserved online.
5out of 5
by A verified traveller

Posted 16-Apr-2016
Nice hotel in walking distance of the Toyota Center. Once arriving, it was nice not to have to drive any where. We were able to have supper in the restaurant and grab breakfast at Starbarks. All located in the hotel. Definitely would stay there again.
5out of 5
by A verified traveller

Posted 16-Apr-2016
Great hotel and affordable. Definitely will come back.
4out of 5
by A verified traveller from San Antonio, TX

Very nice hotel! Breakfast is not a great value.

Posted 12-Apr-2016
Cons: Breakfast buffet is not a $25 value.
Very nice hotel, and within short walking distance of Toyota Arena/Center. Impressive lobby and amenities. $25 Breakfast is not a great deal, unless you are very pressed for time.
5out of 5
by A verified traveller from louisiana

Great

Posted 12-Apr-2016
Everything was great, check in, check out, nice rooms, very clean. Staff was very friendly, went out of there way.
5out of 5
by A verified traveller from Brownsville Tx

Nice close to where we needed to be.

Posted 12-Apr-2016
Was never disappointed my weekend ran smoothly. The day to day kindness and hard work of the staff made it possible.
4out of 5
by A verified traveller from Houston

Final 4 Stay-Cation

Posted 03-Apr-2016
So final 4, clients, traffic and everything else that could be in Houston was Here and I needed to be in the Thick Of It! So I planned a Brief "Stay-Cation" in the Hilton of Americas downtown Houston.. Amongst all the craziness going there was a young lady named Ashlie that made sure our check in was smoooooooth and easy! At the same time the valet mgr (or shift sup) handled our in and out with the vehicles like a true pro and as if here was No events and that it was Just another day at the office! The staff was Great! The events were Great and the clients were pleased! Job well done!!