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Reviews of Four Points by Sheraton Houston Greenway Plaza

3 out of 5
Four Points by Sheraton Houston Greenway Plaza
2828 Southwest Fwy, Houston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 313 out of 1005 reviews" "
Rating 8 - Good. 352 out of 1005 reviews" "
Rating 6 - Okay. 158 out of 1005 reviews" "
Rating 4 - Poor. 97 out of 1005 reviews" "
Rating 2 - Terrible. 85 out of 1005 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Unacceptable
Upon arrival, we were informed that hotel is under partial renovation. NO restaurant on site, NO pool, NO workout facilities…just sleep. We cancelled and stayed up the street. Traveling with 2-baseball teams - this is completely unacceptable. SHAME on hotel AND HOTELS.com for not informing me.
Stayed 3 nights in Jun 2022

4/10 Poor

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although I really appreciate the staff's acknowledge of how shabby the hotel is (as it undergoes renovations), the photos of this hotel are VERY misleading. Aside from the amenities being shut down, the guest rooms look shabby, outdated, and nothing like the photos. We cancelled immediately after seeing these conditions and booked at a neighboring hotel. Someone should look into these room photos because they can't be from the same hotel.
Stayed 3 nights in Jun 2022

10/10 Excellent

ROSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Good breakfast. Clean.
Stayed 1 night in Jun 2022

4/10 Poor

Sujay

Disliked: Staff & service, amenities, property conditions & facilities
3 star hotel with no amenities like dining or gym. Appeared understaffed.
Stayed 1 night in Jun 2022

2/10 Terrible

Ming

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jun 2022

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything and everyone one there was generous and kind. My room was clean and comfortable.
Stayed 2 nights in May 2022

6/10 Okay

ROCHELL

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
DON'T use elevator closest to the check in desK
The room was comfortable. The check in process was simple. Some updates needed especially in the bathroom as the material on the bath has peeling and not a little bit. Also, 2 of the elevators are iffy. We stayed on the 2nd floor, pushed 2 on the elevator in which it stopped at 2 didn't open went upwards then slowly creeked down. My daughter informed the check in clerk his response was almost a "yeah we know" shrugged shoulder reaction. Nothing was done and the elevator on the opposite end won't light up 2nd floor if you push it so you only hope you land on the floor you selected. Last thing, you can take the steps but it won't lead you to the lobby just to the outside and you can't take them going up from indoors nor can acess it from the outside. Would NOT stay at this hotel again.
Stayed 3 nights in May 2022

4/10 Poor

LaToria, Longview

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was okay. Expect not knowing the pool, bar and restaurant would be closed. There was a roach in our room when we was getting ready to leave for the day. But the staff was really nice
Stayed 1 night in May 2022

6/10 Okay

ARTURO

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Nice location nice staff. In refurbished but the overall areas dirty lack of maintenance. Getting old .
Stayed 2 nights in May 2022

4/10 Poor

Marc

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor communication
The Hotel manager was great and friendly we check in to room and when we got there we noticed the room was dirty and stains on the bed called the manager and he was sorry and got us into a new room quck and easy. The other complaint was we where not notified that the pool, bar, and restaurant where closed for remodeling until we got there and nothing on the Hotels.com website about the closures either so our kids where pretty upset.
Stayed 1 night in May 2022

10/10 Excellent

Chrystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Janelle checked me in and she was absolutely great! Very personable, welcoming and provided good information about the area. The hotel is being remodeled currently, the lobby and dining area look wonderful. However, you are not able to order food or use the pool or work out facility. My trip was short so I just had food delivered and crashed. I do hope they at least paint the outside of the hotel when I pulled up I was a little concerned ☺️
Stayed 1 night in May 2022

6/10 Okay

Gregory

Travelled with family
Liked: Staff & service
Underwhelmed.
Breakfast was noted as included but they haven't served any food since October 2021. That was a huge disappointment and added to our expenses. They didn't even have fruit or to-go bags for guests like so many hotels did during covid. The room needs renovation. Sounds like other floors are in the process of renovation.
Stayed 4 nights in Apr 2022

4/10 Poor

Justin

The wifi wasn’t working at all and felt that my AC wasn’t working as good as should’ve been as well.
Stayed 1 night in Apr 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Jennifer, Southold

Disliked: Cleanliness, amenities, property conditions & facilities
There was no dining, no free breakfast and the room smelled terrible.
Stayed 2 nights in Apr 2022

8/10 Good

Shelby, Venice

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I love that the property was close by a lot of places such as restaurants and lounges. Also it was fairly close by Houston Hobby Airport.
Stayed 3 nights in Apr 2022

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip on this one.
Shower had no soap in dispenser, fire alarms did not work which is a safety issue, "fire watch patrol" notification posted, (there was none). There was so much dust in the room that I sneezed like one of Seven Dwarfs. Do better.
Stayed 1 night in Apr 2022
Response from The Four Points Team on 26 Apr 2022
Dear valued guest, Thank you for taking time to share with us your recent experience and we apologize that we came up short with your recent stay. Rest assured our guest safety is our number one priority and we are follow all protocols to ensure that. Rest assured this feedback will be shared with the appropriate team members as a way to improve our operations. Thank you, The Four Points Team

4/10 Poor

Jeffry

Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE
This is by far the worst place I've stayed at in the last 4 years. 1. The hotel did not have room service, food, bar or anything because it was "under repair" however none of this was mentioned when we booked. 2. The hotel was disgusting, the minute I opened the hot water tap in the bathroom, brown water came out. The bathtub floor had yellow stains and hair on it. It's like it was not touched or cleaned for weeks. 3. Me and my fiancee had an event to go to right when we got into town so you have to understand we did not have time to switch hotels or find another spot. We had to get ready and head out. 4. I asked if I could get a late check out at 1 instead of a normal time of noon and the lady said that I couldn't because I wasn't an "elite" member or something. She said the most she could do is 12.30 but with all the disgusting finds and lack of services that were not mentioned at the time of booking, you would think that they would not be such sticklers about giving me a late check out 5. I would really want my money back, I remember also considering airbnbs and other hotels during my time in Houston and I definitely regret not choosing another place to stay. I would definitely recommended anyone considering this hotel to give them a call first to see the condition of the establishment and DO NOT believe the pictures on the website, the place is much more disgusting in real life.
Stayed 1 night in Apr 2022
Response from The Four Points Team on 11 Apr 2022
Dear valued guest, Thank you for choosing to stay with us during your recent trip to Houston. We greatly apologize that we came up short during your recent stay to our hotel. Our staff takes great pride in providing all guest a memorable experience and rest assured we will be sharing this feedback with the appropriate leadership team as a better way to understand how to provide guest such as yourself a more memorable experience. Sincerely, The Four Points Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel
Bad hotel Renovations in progress Everything was closed Bad location
Stayed 1 night in Apr 2022
Response from The Four Points Team on 11 Apr 2022
Dear valued guest, Thank you for choosing to stay with us at the Four Points Houston Greenway during your recent visit to Houston.We apologize that we came up short during your recent visit to Houston. Our team takes great pride in providing all guest with a memorable experience and will be using this feedback as a better way to understand how we can improve stays for guest such as yourself. We hope to see you again the next your travels bring you to Houston.

4/10 Poor

Gilbert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from The Four Points team on 4 Apr 2022
Dear valued guest, Thank you for choosing to stay with us during your recent trip to Houston. We apologize that we came up short during your recent stay as our staff takes great pride in providing all guest a memorable experience. We look forward to seeing you the next time your travels bring you to the area.

4/10 Poor

sigifredo

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival the hotel was not the same as advertised. The place was under construction, remodeling the gym, pool, restaurant and bar. Only one ice machine and microwave available on the 6th floor for the entire hotel. Multiple floors had safety hazards secondary to the construction . Minifridge in the rooms did not work and spoiled our food in the process. Overall disappointed with the hotel and expedia for allowing them to pose as a great establishment when in fact it is closer to being one accident away from a lawsuit.
Stayed 3 nights in Mar 2022
Response from Four Points Team on 22 Mar 2022
Dear valued guest, Thank you for choosing to stay with us at the Four Points Houston Greenway. Our staff takes great pride providing all guest a memorable experience and we apologize we came up short during your stay. Rest assured we will be using this feedback as a way to better understand how we can provide guest such as yourself more memorable stays in the future. I am working diligently with our team diligently to get our renovation of our public areas completed as we understand it is frustrating to not have them available during guest stays such as yourself. Thank you again for choosing to stay with us.

4/10 Poor

Rosi

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly and were doing the best with what they had to work with
Stayed 1 night in Mar 2022
Response from The Four Points Team on 9 Mar 2022
Dear valued guest, We would like to thank you for choosing to stay at the Four Points Houston Greenway during your recent trip to Houston. Our team takes great pride in providing all guest a memorable experience at our hotel. I will be sharing this feedback with the appropriate team members as a way to better understand how we can continue to improve our operations. We look forward to seeing you stay with us the next time your travels bring you to Houston. Thank you, The Four Points Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went down there for the BBQ Cook Off and when we got to the hotel found out that the Restaurant and Bar were closed for remodeling was pretty bummed about that. Would be nice if that information was available on the site for picking hotels
Stayed 2 nights in Feb 2022
Response from Mike on 28 Feb 2022
Hi James, thank you so much for your feedback. We really appreciate you taking the time. The closer info should be on the site so I will look and make sure it's still there. Thanks you for the heads up. Yours in service,

10/10 Excellent

Nicholaus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great stay!
Stayed 1 night in Feb 2022
Response from Mike on 26 Feb 2022
Hi Nicholaus, We are delighted to hear that you had such a great stay. We appreciate you taking the time to share your feedback with us. We hope to see you again in the future. Yours in service,

6/10 Okay

Anissa

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was superb. However, the property is very 'tired', sheets and towel smelled of clorox, tub had been painted over and paint was peeling - did not seem sanitray, water in faucets tasted 'fishy'.
Stayed 2 nights in Feb 2022
Response from The Four Points Team on 24 Feb 2022
Dear valued guest, We would like to thank you for taking time to share with us your recent experience at the Four Points Houston Greenway. Our staff takes great pride in providing all guest a memorable experience and we apologize that we came up short during your recent stay with us. I understand how frustrating it can be to check-in to a hotel that is not up to the standard you are accustom to while staying with Marriott. Rest assured we will be using this feedback as a better way to understand how we can serve and improve future operations for our guest such as yourself. We look forward to having you stay with us the next time your travels bring you to Houston. Thank you, The Four Points Team

6/10 Okay

Lynn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff very friendly, but the hotel is very dated having windows that are so old and water stained you couldn’t see out of them and Highway 59 was extremely noisy.
Stayed 4 nights in Jan 2022
Response from Mike on 7 Feb 2022
Hi Lynn, Thank you so much for taking the time to give us your feedback. We are currently under renovations and will definitely address both issue's you brought up. In the meantime we do have some quieter rooms on the backside of the hotel away from the highway. If we are lucky enough to have you stay with us again please request one of these rooms. There is no highway noise in these rooms. Yours in service,

8/10 Good

Bobby

Stayed 1 night in Feb 2022
Response from Mike on 5 Feb 2022
Hi Bobby, Thank you so much for taking time to give us your feedback! We know your time is valuable. We look forward to seeing you next time your in town. Yours in service,

2/10 Terrible

Kenta

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
The only thing that about this hotel was that you had a roof over your head. All the amenities did not work. No gym, no room service, no bar, rooms phones down, ice machine down. The hotel had nothing because they were doing renovations that I was aware of prior to booking. Worst hotel experience ever.
Stayed 3 nights in Jan 2022
Response from Mike on 3 Feb 2022
Dear Kenta, Thank you for taking the time to share your feedback with us. We do our best to let all our guest's know prior to their arrival about our renovations and the amenities being closed. We understand that this can be an inconvenience to our guests and I assure you we are working diligently to complete all of our renovations. Once again thank you for your feedback and choosing to stay with us! Yours in service,

8/10 Good

Benita A

Stayed 1 night in Jan 2022

8/10 Good

Bobby

Stayed 1 night in Jan 2022
Response from Mike on 21 Jan 2022
Hi Bobby, Thank you so much for the positive feedback! We look forward to seeing you on your next trip to Houston. Yours in service,

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022
Response from Mike on 20 Jan 2022
Hi Eric, Thank you so much for your feedback regarding your stay with us! We hope to see you again soon. Yours in service,

4/10 Poor

Phale

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Shower didn’t work, toilet didn’t work
Stayed 1 night in Jan 2022
Response from The Four Points Team on 17 Jan 2022
Dear valued guest, Thank you for choosing to stay with us at the Four Points Houston Greenway during your recent visit to Houston. We apologize that we came up short during your stay regarding the maintenance issues you experienced. Rest assured we are sharing these issues you experienced with the proper departments. We do hope you choose to stay with us again the next time your travels bring you back to Houston. Thank you, The Four Points Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Staff was excellent. Organized and attentive.
Stayed 2 nights in Dec 2021
Response from Mike on 31 Dec 2021
Hi Mark, Thank you so much for the awesome review!!! We appreciate you taking the time. Yours in service,

10/10 Excellent

Ira

Stayed 1 night in Nov 2021

4/10 Poor

Minsheng

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the design of this hotel and every room gets unique view. but my friend took me that their shower was not manageable ( out of the condition), so I wish Sheraton will keep his reputation
Stayed 1 night in Nov 2021
Response from The Four Points Team on 9 Nov 2021
Dear valued guest, Thank you for choosing to stay with us at the Four Points Houston Greenway during your recent visit to Houston. We apologize we came up short on the condition of the hotel. Rest assured we will be sharing this feedback with the appropriate team members as we strive to provide all guest memorable experiences. We do hope to see you again the next time your travels bring you to Houston. Thank you, The Four Points Team

4/10 Poor

Indira

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
All amenities are shut down at this location, with no heads up or warning!
Stayed 2 nights in Oct 2021
Response from Mike on 8 Nov 2021
Thank you for your feedback! Sorry to hear that we fell short in notifying you about what amenities are closed. We are working diligently to complete our renovations. I will be passing your feedback on to the appropriate team leaders to make sure that we don't let this happen again. Once again thank you for your feedback!

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hit water. My bed made me itchy ! Bathroom could’ve been cleaner , ALOT cleaner
Stayed 3 nights in Oct 2021
Response from Mike on 15 Oct 2021
Thank for your taking the time to give us feedback. We fell far short of our standards on your visit and I apologize for that. I will be passing your feedback on to our front desk and housekeeping leaders to assure they review the policies and standards we have in place to avoid incidents like this from occurring. Yours in service,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
I didn't know they were remodeling. I hate when they put us in a corner room. The toilet would get stuck and keep running when flushed so we had to jiggle it, the shower hardware came off. The room was in much need of TLC.
Stayed 1 night in Aug 2021
Response from Mike on 4 Sept 2021
Thank you for your feedback! We have shared your review with the appropriate team members to better serve our guests in the future.

2/10 Terrible

Raymond

Travelled with family
Disliked: Amenities, property conditions & facilities
The facility is in bad condition
Stayed 5 nights in Aug 2021
Response from Mike on 28 Aug 2021
Thank you for your feedback! We are currently under renovations and that we know that it can be difficult for our guest. We hope to see you again in the future.

8/10 Good

Araceli

Stayed 1 night in Aug 2021
Response from Mike on 20 Sept 2021
Thanks you so much for your feedback! We hope to see you again soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Renovations in progress
They are undergoing renovations right now. Things are very limited. Amenities closed, cafe closed. All understandable. But the AC barely worked. It was very humid and warm in the room. Wallpaper was peeling off the wall, carpet peeling up, paint poorly done. Really hoping the room we were in was slated for renovations soon and this wasn't the "after." The mattress was very firm. The staff was very friendly and accommodating. We were only there 2 nights so it wasn't a big deal. The struggling AC was the biggest challenge.
Stayed 2 nights in Aug 2021
Response from Mike on 18 Aug 2021
Thanks you for your feedback!

10/10 Excellent

Rolando

Stayed 1 night in Aug 2021
Response from Mike on 20 Sept 2021
Thanks you so much for taking the time to give your feedback. It really means a lot to us and I will share this with our staff. Thank you so much and we are so happy you enjoyed your stay! Yours in service,

10/10 Excellent

Clarice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Key card issue.
The only issue was that my key cards did not work twice. I ended up being given a different room. Then the next day when i came back to my room the key cards for that room no longer worked. Just strange.
Stayed 2 nights in Jul 2021
Response from Mike on 4 Aug 2021
Thank you for your feedback! We hope to see you again soon!

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Very disappointed in my stay. The building is under significant renovations and there are NO amenities available at this time as advertised. The room was clean but was in disrepair and the A/C was not working properly either night. I spoke with the staff twice about this and was told “there’s a lot of people trying to use the A/C at once” as well as being told by the am staff that someone would work on it and the. The on staff stated that there was no record of this. I am generally very easy to please, but this was a very unpleasant experience
Stayed 2 nights in Jul 2021
Response from The Four Points Team on 28 Jul 2021
Dear valued guest, We want to thank you for choosing to stay with us during your recent visit to Houston. Our staff takes great pride in providing all guest a memorable experience and we apologize we came up short during your recent trip. Rest assured we work hard to inform all guest we are currently under a renovation by having it posted on the website and emailing guest before arrival. We apologize if we came up short in communicating this and rest assured are always working ways to improve communication with our guest. We will also be looking to ensure when guest such as yourself have maintenance request that they are taken care of in a timely manner. Thank you again for choosing to stay with us and we hope to see you the next time your travels bring you back to Houston.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Air conditioner not working properly, Bed too firm, Everything Too Old for my liking,No pool, No gym, No Restaurant. Did not meet my expectations. The worst is that Expedia won’t answer my call for my Refund. I was supposed spend 2 nights but I was disappointed and left after a night.
Stayed 2 nights in Jul 2021
Response from The Four Points Team on 28 Jul 2021
Dear valued guest, We want to thank you for choosing to stay with us during your recent visit to Houston. Our staff takes great pride in providing all guest a memorable experience and we apologize we came up short during your recent trip. Rest assured we work hard to inform all guest we are currently under a renovation by having it posted on the website and emailing guest before arrival. We apologize if we came up short in communicating this and rest assured are always working ways to improve communication with our guest. Thank you again for choosing to stay with us and we hope to see you the next time your travels bring you back to Houston.

4/10 Poor

james

Stayed 1 night in Jul 2021
Response from Mike on 26 Jul 2021
Thanks for your feedback! We will address you concerns.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Renovations underway. Very worn property. Nothing available for use—NOTHING. Noisy and A/C works part of the time.
Stayed 2 nights in Jul 2021
Response from The Four Points Team on 20 Jul 2021
Dear valued guest, Thank you for choosing to stay with us during your recent trip to Houston. We take great pride in providing all guest a memorable experience at our hotel and apologize that we came up short during your recent stay. Rest assured all feedback is shared with the team to have a critical understanding of improving our operation. We again do apologize again for coming up short with your stay and do hope we have the opportunity to have you stay with us the next time your travels bring you to Houston. The Four Points Team

10/10 Excellent

Juan

Liked: Staff & service
Disliked: Property conditions & facilities
Buen servicio, pero en muy mal estado.
El servicio muy bueno. Muy colaboradores. El hotel si está fatal. Muy sucio, en muy mal estado. La relación precio calidad es muy mala.
Stayed 1 night in Jul 2021
Response from The Four Points Team on 20 Jul 2021
Dear valued guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Houston Greenway Plaza. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. The Four Points Team

6/10 Okay

Jennifer

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2021
Response from Four Points Houston Team on 22 Jun 2021
Dear valued guest, We would like to thank you for choosing to stay with us. Our team takes great pride in providing all guest with a memorable experience and apologize we fell short of our goal. Rest assured we use all guest surveys as a learning moment to continue to improve our operations. We do hope we have the opportunity to have you stay with us the next time your travels bring you to Houston.