Ratings based on 3,559 Verified Reviews

3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Rio Grande Valley

MD Anderson visit

Posted 26-Feb-2017
We enjoy this hotel. Its close to great restaurants on Kirby and near to the medical center. The beds and pillows are super comfortable too! Just recently a new small park went up behind the hotel that we enjoyed walking through. Parking is an extra $10/night. Ask for the "quiet" rooms on the backside of the hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

very nice facilities

Posted 19-Feb-2017
Pros: The beds were extremely comfortable.
Great deal for the price! The location was just what I needed.
2out of 5
by A verified traveller

Hotel Upgrades Needed

Posted 13-Feb-2017
Hotel staff was friendly. Bathroom tub needed a lot of attention. Dripping faucet and rusted tub bottom. Sink caulking dirty. Needs improvement...big time.
2out of 5
by A verified traveller from Tampico

Hotel venido a menos. Deplorables condiciones

Posted 25-Jan-2017
Pros: La atencion del personal fue excelente.
Cons: Las condidiones fisicas de las habitaciones dejan mucho que desear.
Location: El hotel esta cerca de la zona de los museos, pero no vale la pena quedarse ya que las habitaciones se estan cayendo!
Solo me pude quedar una noche de las 4 que tenia planeadas y tuve que abandonar el hotel ya que el ruido de la autopista era demasiado fuerte, pero el mayor problema eran las condiciones del hotel. Las instalaciones se ven muy viejas y los cuartos muy descuidados. Las llaves del agua se estaban cayendo y realmente daba un aspecto de un hotel venido a menos. Daba una sensacion de pesimismo, lo cual no queria para pasar unas vacaciones en familia.
Comment from Hotel Management
27-Jan-2017 by DWilliams, GM, Hotel Management
Dear Emilio, Thank you for your feedback. I am sorry to hear that you and your family were not pleased with the stay and left our hotel earlier. I cannot apologize enough that we failed to make you and your family happy. The hotel team is working very hard to continually improve the guest experience and we will learn from our shortfalls with your stay. Thank you for your feedback and we hope that you and your family were able to fully enjoy your holiday. Warm Regards, Dan Williams General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel just needs updates

Posted 16-Jan-2017
Cons: Hallway décor and bathrooms
Bathroom definitely needs updates and could have been cleaner.
5out of 5
Recommended
for Everyone
by A verified traveller

Great place at a great price.

Posted 16-Jan-2017
The gentleman at the front desk was very polite and even gave us a later checkout since we wouldn't be back by 11am. He also was able to put my family in two rooms adjacent to one another. The facility was very clean and would definitely stay here again. The hotel is very close to good places to eat and with 10 mins of downtown Houston.
4out of 5
Recommended
for Everyone
by A verified traveller

Four Points near shopping

Posted 09-Jan-2017
I've stayed here about three or four times. Overall it is a nice hotel and the staff is pretty friendly. On this particular stay I was in a room in he corner near the stairway which was pretty quiet. The only complaint I have is that the tv reception was poor so I couldn't watch any programs without the playback pausing quite frequently or the whole screen going black. As I mentioned I'm not sure if it was because of the location of the room or just bad reception.
3out of 5
by A verified traveller from Tx

Not for me

Posted 30-Dec-2016
This was a decent hotel, not what i expected low grade luxury feel without the luxury quality
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Dec-2016
The hotel is in a great location in Houston, and the shuttle service is super helpful. Overall the hotel offered a pleasant stay! Definitely recommend!
5out of 5
Recommended
for Everyone
by A verified traveller

Very convenient for what I was doing,

Posted 20-Dec-2016
Gteat location, plenty of shops and dining near by.