Not 3 star quality for a Sheraton
The lobby was beautifully remodeled and very comfortable. The king room was decorated well with more contemporary style furniture and appeared to be very nice on quick inspection, however, that was short lived. The bedding was beautiful and comfortable but the bed itself was hard as a rock and you could feel the springs, the tub had a very large yellow stain in it. I assume it was from the water that wouldn't shut off. The toilet paper holder wouldn't hold the roll. A simple tightening or replacing the screw would have fixed it and caulk in the tub was separating in parts. There was no refrigerator or microwave in the room but it wasn't advertised as such. I travel a lot and most modern hotels now have both so I didn't even think to inquire about it. The view was ok but the windows had another plastic window installed on the inside but wasn't installed very well as screws were visibly overtightened causing them to damage the frame. Parking was $10 a night but I thought it was free parking. People were not told that they had to get their parking tickets validated before exiting the lot so there were several traffic jams because the gate arm wouldn't raise without the validated ticket. Once we came back there was no parking at all available. The front desk told us to park in the employee lot where we were quickly blocked in by several other cars doing the same. It is apparent that the maintenance is not kept up as most of my observations could have been fixed very simply.
Comment from Hotel Management
06-Jan-2016 by Dan Williams, GM, Hotel Management
Dear NYE Stay,
Thank you for choosing to stay with us at the Four Points Houston Greenway Plaza for New Year's Eve. We are very disappointed to hear of the many issues you encountered while a valuable guest of ours. This is far below our Four Points standards and what we pride ourselves on and unacceptable. I want to personally apologize to you for what you experienced.
Thank you for sharing your feedback. On behalf of our entire team, we hope you have a safe and happy New Year.