Ratings based on 3,340 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Australia

Expected better from Sheraton

Posted 04-May-2016
Pros: Nothing
Cons: Everything
Location: Nothing to tell
Food was terrible, restaurant and bar shut during the day, It was noisy, dirty and old.
Comment from Hotel Management
08-May-2016 by DWilliams, GM, Hotel Management
Dear Darren: Thank you for taking the time to share your feedback regarding a recent stay with us at the Four Points by Sheraton Greenway Plaza. I am very disappointed to hear that you did not enjoy your overall stay with us. I want to personally apologize for what you experienced with your dining experience as well as your overall impression of the hotel. What you experienced is far below our Four Points standards and again for that, I am very sorry and embarrassed. Should your travel plans bring you back to Houston in the future, I am hopeful that you will give our hotel another opportunity to show you the service and amenities that we are proud of. Thank you, Dan Williams General Manager
4out of 5
by A verified traveller from Hidalgo, Tx

For the price it is very well worth it.

Posted 11-Apr-2016
Pros: The price and convenient access.
We kinda got this hotel at the last minute. It was very well worth it. Easy convineance from the freeway. I would definitely recommend it to anybody traveling to the Hounston area.
Comment from Hotel Management
19-Apr-2016 by DWilliams, Hotel Management
Thank you for the positive feedback. We are happy to hear that you enjoyed your stay and would be recommending the Four Points by Sheraton Houston Greenway Plaza to others coming to our area. Thank you again, Dan Williams General Manager
3out of 5
by A verified traveller from St Louis

Exterior Pics Deceiving

Posted 10-Apr-2016
Pros: Staff was fun and friendly
Cons: Low ceilings. Old Doors. Everything is dated.
Paid $300 for this hotel during NCAA championship -- Staff was very friendly and loved the NCAA theme in the lobby Hotel is dated and disappointing. In that price point i expected more. No alchohol at NCAA but we were told bar would be open when we got back. Bar was closed when we got back and there were a lot of angry people expecting to be served. Very disappointing
Comment from Hotel Management
25-Apr-2016 by DWilliams, GM, Hotel Management
Thank you for sharing your feedback regarding your stay over Final Four weekend here in Houston. I am pleased to hear that you enjoyed the service you received while staying with us. The Four Points team is working very hard every day to improve our guest's overall experience and your feedback will help us toward that goal. I would like to personally apologize for the bar issue. I made a poor decision of closing the bar at regular time and again, I want to apologize for the inconvenience this may have caused you. Thank you again for the feedback. Dan Williams General Manager
4out of 5
by A verified traveller

Hospital software launch

Posted 14-Mar-2016
Decent hotel, good quality for the price. Excellent lobby coffee service. Nice breakfast service.
Comment from Hotel Management
26-Mar-2016 by DWilliams, GM, Hotel Management
Dear Frank, Thank you for your feedback. It will be my pleasure to share this with our entire team especially the breakfast service team with whom you mention. We appreciate the pleasure of having you as our guest and hope to do so in the near future. Warm Regards, Dan Williams-General Manager
4out of 5
by A verified traveller

Nice Hotel

Posted 11-Mar-2016
Pros: Location...short drive to great restaurants. Good hotel for business travel.
I travel for business and this hotel has everything that I need....room service, a bar, a business center and a fitness center. It is expensive for what you get (no robes), but all of the hotels in this area are expensive (except for the motel type). The traffic noise is loud, but you can drown it out with the air conditioner or bring ear plugs. The staff is very friendly and helpful. Keep your room key with you because you have to have it to get out of the parking lot. I left my key in my room when I checked out and had to get out of my car and borrow the guy's key in the car behind me. This was a bigger problem because it was raining! Not a big deal, but I wish that I had known.
2out of 5
by A verified traveller from houston

Lots of road noise

Posted 09-Mar-2016
First, when I checked in, I was told "Expedia can't guarantee a room type." I had paid extra for two beds but ended up with King. I'll also take that up with Expedia. The room was on the third floor closest to Southwest Freeway. Lots of road noise. Parking was $10 additional, but the exit gate was broken and everyday we had to ask front desk to let us out because it wouldn't open.
Comment from Hotel Management
14-Mar-2016 by DWilliams, GM, Hotel Management
Dear vbr, Thank you for choosing to stay with us at the Four Points by Sheraton Greenway Plaza and for sharing your feedback. I am disappointed to hear that we could not honor the room type you reserved as well as the other issues you mentioned. I want to personally apologize for what you encountered. We are working very hard on improving the guest experience at this hotel and your feedback will help us to continue our growth. Should your travel plans bring you back to the area, I hope you might consider giving us another chance to show you the service and experience you expect from a Starwood hotel. Thank you, Dan Williams General Manager
2out of 5
by A verified traveller from Nashville

dirty linens

Posted 03-Mar-2016
Pros: it was close to were I needed to be in houston
Cons: they can was the bedding more often.
Location: it's close to the galleria
we checked in late, and when I turned down the white duvet, it was smeared with black stuff and brown liquid stains. It was after midnight so I just took pictures of it and took it off the bed. the next morning I showed the pictures to the front desk staff and asked them to please have housekeeping replace the duvet when they made the bed. when I returned late that night, again, when I turned down the covers.. the duvet was stained with what looked like dried blood. I took the cover downstairs to the front desk and asked the desk if they would like to sleep on it. they said no, so I left it with them. the next day it was never replaced, they just made the bed with sheets. the same person was there when I checked out the last day I told her they never replaced the duvet, she told me the manager of housekeeping was supposed to contact me but they never did.
Comment from Hotel Management
12-Mar-2016 by DWilliams GM, Hotel Management
Dear Hope, Thank you for staying with us recently and for sharing your feedback regarding your experience. I would like to personally apologize for what you encountered. What you experienced is far below our Four Points standards, unacceptable and I am embarrassed. We will use your feedback to work toward our goal of 100% guest satisfaction. Thank you again for the feedback. Warm Regards, Dan Williams, General Manager
3out of 5
by A verified traveller

Handy location.

Posted 28-Feb-2016 on Hotels
Adequate and comfortable. Not as good a value as appears, because of high taxes and fees. Breakfast is an extra charge as well.
3out of 5
by A verified traveller

Posted 27-Feb-2016
Housekeeping didn't clean my room. Even after I asked twice!
1out of 5
by Pattie from Austin, Texas

Posted 27-Feb-2016 on Hotels
If you have any issues and ask for a refund, don't leave the hotel until the refund paperwork is complete. The hotel managers there are the worst!