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Reviews of Quality Inn

2.5 out of 5
Quality Inn
828 Mercury Dr, Houston, TX

Reviews

6.8
Rating 10 - Excellent. 133 out of 447 reviews" "
Rating 8 - Good. 105 out of 447 reviews" "
Rating 6 - Okay. 80 out of 447 reviews" "
Rating 4 - Poor. 48 out of 447 reviews" "
Rating 2 - Terrible. 81 out of 447 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Antwone

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Water pressure was terrible
Stayed 6 nights in Mar 2024

10/10 Excellent

karon

Liked: Cleanliness, property conditions & facilities
can do better staff
Stayed 1 night in Jan 2024
Response from Sophia CSR on 10 Feb 2024
Hi Karon,Thank you for your feedback. We appreciate your honesty and will use it to improve our service. We apologize for any shortcomings and are committed to providing the best possible experience for our guests. Please let us know how we can better serve you in the future.

10/10 Excellent

Reanna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on 5 Feb 2024
Hi Reanna,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Dear Guest,We're pleased to hear you found our location favorable. We hope it added to the overall enjoyment of your stay. Thank you for choosing us.

10/10 Excellent

Demetria

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 25 Jan 2024
Hi Demetria,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

Tameka

Stayed 4 nights in Dec 2023
Response from Sophia CSR on 14 Jan 2024
Hi Tameka,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

8/10 Good

ROYCE

Stayed 1 night in Jan 2024
Response from Sophia CSR on 26 Jan 2024
Hi Royce,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

10/10 Excellent

ROYCE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other hotels near by have a lot of overflowing traffic
Stayed 1 night in Jan 2024
Response from Sophia CSR on 13 Jan 2024
Hi Royce,We regret any inconvenience that you may have experienced due to this issue. We continuously work to minimize any inconveniences for our guests. Your feedback is valuable, and we appreciate your understanding. If there's anything specific you'd like us to address, please feel free to let us know. We hope to welcome you again soon.

2/10 Terrible

Rosa, McAllen

Business traveller
One of our vehicles was vandalized to robbed the tools of our crew. A few more companies were affected, we were lucky the stolen van wasn't our company vehicle; but feel sorry for the other company crews.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 13 Jan 2024
Hi Rosa,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

ROYCE

Travelled with family and small children
Liked: Cleanliness
A little TLC could give this property an extra advantage
Stayed 1 night in Jan 2024
Response from Sophia CSR on 10 Jan 2024
Hi Royce,Thank you for your insight. We appreciate your suggestion, and we're committed to providing the best possible experience for our guests. Your feedback encourages us to enhance our property, and we hope to welcome you back to a more improved and enjoyable stay in the future.

2/10 Terrible

Christopher

Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Christopher,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excellent

Messiah

Stayed 1 night in Jan 2024
Response from Sophia CSR on 25 Jan 2024
Hi Messiah,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Charles, Akron

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and nice but, the desk attendant on duty when I checked in was not friendly at all. I had just driven 19 hours from Ohio, and he was so Unconcerned. It was a Pet friendly location so that was very helpful. Customer service sucks though, and they need additional training in that area.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Hi Charles,We greatly appreciate your business, and your feedback holds immense value to us. Sharing your positive experiences and suggestions for improvement enables us to deliver an even better experience for you and all our future guests. We look forward to welcoming you back soon, and thank you for choosing us as your destination of choice.

4/10 Poor

glenda, Kenner

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 6 Jan 2024
Hi Glenda,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 Okay

Tori

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Hi Tori,Thank you for your feedback and for rating your experience. We appreciate your honesty. If you have any specific suggestions on how we can improve and make your next stay better, please feel free to share. We hope to have another chance to provide you with a more enjoyable visit in the future.

4/10 Poor

Debasis

Liked: Property conditions & facilities
Disliked: Staff & service
They did not provide the breakfast. We had to ask for the breakfast and then one of the staff lady who is very old came and asked us to wait outside. She said hotel has “grab n go “ breakfast (although nothing was mentioned in the site). We really felt like beggar.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 1 Feb 2024
Hi Debasis,Thank you for sharing your review. Please note that our breakfast information is available on our website and third-party channels. We regret you have missed same, during the booking. We hope to have the chance to serve you again on your next visit.

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Hi Emilie,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

abdelhadi

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Dear Guest,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Terrible

Ernestina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Hi Ernestina,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Federico jr

Stayed 4 nights in Dec 2023
Response from Sophia CSR on 22 Dec 2023
Dear Guest,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 20 Dec 2023
Hi Michael,Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

8/10 Good

Matthew, Leander

Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Dec 2023
Hi Matthew,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Hector

Stayed 4 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Hi Hector,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down, cockroaches, loud neighboring rooms because of the type of businesses in the area
Stayed 12 nights in Dec 2023
Response from Sophia CSR on 16 Dec 2023
Dear Guest,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

2/10 Terrible

Autumn

Travelled with partner
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Dear Guest,Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Dear Guest,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

2/10 Terrible

Omogbenga

Disliked: Cleanliness, property conditions & facilities
I had roaches everywhere in my room , came down tk reception to get a change of room.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 8 Dec 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 Terrible

Cecilia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t come here. Carpet super dirty
Stayed 1 night in Dec 2023
Response from Sophia CSR on 5 Dec 2023
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff and customer service at the desk.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 3 Dec 2023
Dear Guest,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Walked into the room we were assigned it smelled like feces. We were offered a different room but honestly I couldnt Get the stench made me sick to my stomach I asked For a refund and booked a different hotel. Definitely do not recommend.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Dear Guest,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.

2/10 Terrible

Teiauna

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing great very rude management that live next door in hotel n threaten to call cops or kick you out if you have any complaints as a platinum member don’t want to hear it or help.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 26 Nov 2023
Dear Guest,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened.

6/10 Okay

Francisca D

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Sophia CSR on 23 Nov 2023
Dear Guest,We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Tim

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I spent the night in room 105. I didn't check the bed like I usually do and discovere it was full of bedbugs and have bights all over my body!!!!!
Stayed 1 night in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bugs related issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.

4/10 Poor

juan antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gusto
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 20 Nov 2023
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

4/10 Poor

Hannah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is terrible. Do not recommend. Stay it the hampton inn down the street!
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.

10/10 Excellent

Joe

Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Oct 2023
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Krantipal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 29 Sept 2023
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Room Condition
The room was clean and I saw trash everywhere and dirty towels and the bed was not clean. The room was so dirty that I slept on the couch instead of the bed. The hotel didn’t clean up after the prior guest that stayed in that room before me so that’s why I’m giving a bad review.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We will share your feedback with the team for improvements. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Krystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Hi Krystal,Appreciate you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, there was a stripp club next to the hotel. Would feel safer if the parking lot was enclosed. Due to the fear of my car getting broken into. But my stay was fine overall!
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Ronnell

Travelled with family
Disliked: Staff & service, property conditions & facilities
Horrible Experience
The tvs didn’t work, floors felt wet from the air conditioner and the breakfast food that was given in brown bags were a week over expired. The washer and dryers took money and didn’t work. We couldn’t even get a printout if our receipts because they said the printer didn’t work. No one spoke English when help was needed but when they were just out and about they spoke English very well. Horrible experience…
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Hi Ronnell,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

TONYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
Great hotel and price. Stayed here many times. Very clean.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 23 Sept 2023
Hi Tonya,We greatly appreciate your business, and your feedback holds immense value to us. Sharing your positive experiences and suggestions for improvement enables us to deliver an even better experience for you and all our future guests. We look forward to welcoming you back soon, and thank you for choosing us as your destination of choice.

4/10 Poor

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
The worst experience we've ever had in a hotel!
The receptionist has a very poor manners and communication skills. He behaved as if he was giving us the room for free. We all felt so humiliated. The room he gave my family was clean but the door couldn't lock well so security was low.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 8 Sept 2023
Hi Mary,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 Terrible

Amelia

Stayed 2 nights in Sep 2023
Response from Sophia CSR on 8 Sept 2023
Hi Amelia,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Yoel

Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Hi Yoel,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Aug 2023
Response from Sophia CSR on 4 Sept 2023
Hi Maria,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

6/10 Okay

D'Angelo Paris

Travelled with family and small children
The hotel was okay. The area the hotel is in not so much. Seemed like everything was out of order. No hot breakfast - it was pre packaged. I think alot of ppl live there permanently. Probably won't stay there again.
Stayed 4 nights in Aug 2023
Response from Sophia CSR on 1 Sept 2023
Hi Angelo,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth it
The hotels elevators are almost never working and then they are extremely slow. The rooms smell like a urinal and the service is extremely slow. Got to check in and only one person working and it took almost 15 mins before it out turn to check in. Then it took another 10 minutes for the employee to get us a room meanwhile there was a line of 5 people behind us. I stepped on the carpet of my room and then when I stepped into the bathtub, my footprint was black like I had walked barefoot outside.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 9 Aug 2023
Dear Guest,We deeply regret any inconveniences you experienced during your recent stay. We sincerely apologize for the intermittent elevator service, and we are actively addressing this issue to ensure prompt and efficient operation. We apologize for any delays you encountered during check-in; rest assured, we are working diligently to streamline the process and enhance our staffing to better serve our valued guests. Furthermore, we apologize for the unpleasant room conditions you encountered, and we are committed to implementing rigorous cleaning procedures to ensure a pristine and welcoming environment for all our guests. Your feedback is invaluable to us, and we are fully dedicated to elevating your future experiences with us to the exceptional standards we are known for.

4/10 Poor

Stephanie

Travelled with family
Disliked: Staff & service, property conditions & facilities
The ac didn’t work. We were sweating in our sleep. And the door didn’t lock. Someone tried to come in while we were sleeping. But the silver safety lock wouldn’t let them come in
Stayed 1 night in Aug 2023
Response from Sophia CSR on 9 Aug 2023
Hi Stephanie,We deeply regret to learn of the discomfort you experienced during your stay, stemming from the malfunctioning air conditioning unit that led to an uncomfortably warm sleeping environment and the issue with the door's locking mechanism. Your safety and comfort are of paramount importance to us, and we sincerely apologize for any inconvenience caused. Rest assured, we are actively addressing these concerns to ensure the swift resolution of the technical matters and enhance the security measures, thus affording you a seamless and serene stay on any future visits.